Workforce Management TeamOverview

Prepared by Tiffany Davis, Workforce Analyst

Workforce Basics

Real TimeSchedulingReporting

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Aux states and adherence are heavily monitored throughout the day. Cisco Supervisor Cisco Unified Information Center (CUIC) Verint

Real Time

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Cisco Supervisor

Real Time cont’d

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Cisco Unified Information Center (CUIC)

Real Time cont’d

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Verint

Real Time cont’d

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Scheduling

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Reporting

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Reporting

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Workforce Basics Recap

The CharMeck 311 Workforce Management Team focuses on Real Time, Scheduling, and Reporting in efforts to support and meet business

objectives.

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Thank you

Tiffany Davis

Workforce Analyst, CharMeck 311