Accenture Point of View

March 2016, Terhi Mäkelä

Workforce of the Future

2Copyright © 2016 Accenture All rights reserved.Copyright © 2016 Accenture. All rights reserved. 2

Content

Digital disruption is

happening now

Digital is disrupting

the workforce

Building workforce

of the future

1 2 3

3Copyright © 2016 Accenture All rights reserved.Copyright © 2016 Accenture. All rights reserved. 3

Content

Digital disruption is

happening now

Digital is disrupting

the workforce

Building workforce

of the future

1 2 3

4Copyright © 2016 Accenture All rights reserved.

The ‘Digital & Social Age’ has arrived for all…

People online

1.8b

2.5b

6.5b

7b

$5b

1.5b

People on social media

People and more than

7 billion phones

Mobile subscriptions globally

Value of work performed via online labor

platforms like upWork.com with 9m

freelancers by 2018

Facebook users

1 2 3

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The organization of work is being changed by

technologies that…

Carve up work

into micro-tasks

Dynamically update rapid changes in organizational

structure, roles and accountabilities

Dynamically access any talent inside

or outside the organization

Enable us to do our

jobs anywhere, anytime

Help people communicate

across boundaries

Align people around shared

goals and expertise

Blur the boundaries

between disciplines

New Ways of

Organizing Work

Enable faster learning – to help

people respond to change, take

initiative, and change roles

Better integrate data and

standardize processes

across boundaries

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...leading to the elimination of some jobs and

the creation of new ones

Probability that

computerization will

lead to job losses

within the next two

decades

Source: ‘The Future Of Employment: How Susceptible Are

Jobs To Computerization?’, Frey, C. & Osborne, M. (2013)

Job ProbabilityRecreational therapists 0.003

Dentists 0.004

Clergy 0.008

Foresters 0.0081

Mechanical Engineers 0.011

Chemical Engineers 0.017

Electronics Engineers, Except Computer 0.025

Industrial Engineers 0.029

Nuclear Engineers 0.07

Electrical Engineers 0.1

Chemists 0.1

Mining and Geological Engineers, Including Mining Safety Engineers 0.14

Firefighters 0.17

Forest and Conservation Technicians 0.42

Commercial pilots 0.55

Chemical Technicians 0.57

Power Distributors and Dispatchers 0.64

Paper Goods Machine Setters, Operators, and Tenders 0.67

Chemical Equipment Operators and Tenders 0.76

Word processors and typists 0.81

Power Plant Operators 0.85

Chemical Plant and System Operators 0.85

Earth Drillers, Except Oil and Gas 0.85

Nuclear Technicians 0.85

Forest and Conservation Workers 0.87

Pourers and Casters, Metal 0.87

Retail salespersons 0.92

Nuclear Power Reactor Operators 0.95

Milling and Planning Machine Setters, Operators, and Tenders, Metal and Plastic 0.98

Telemarketers 0.99

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New jobs will likely be created

Jobs of the Future

Drone Driver

Digital Reputation Consultant

Augmented Reality Architect

Chief Experience Officer

Digital Archeologist

Personal Bot Mechanic

Telesurgeon

Narrowcaster

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The Nordic workforce has good prerequisites to

become digital, but there is a call for action now

Source: Accenture Strategy Executive Research 2015, Accenture – Being Digital Employee survey Nordics 2015

The Nordic workforce has already adopted critical factors for digital transformation:

of Nordic

employees14%of global

employees35%…have concerns about robots taking over their jobs.

VS.

Low resistance and fear of digital

evolution in the workplace

High digital adoption among

employees

Low hierarchy with a focus on

collaboration and team work

Nordic companies can take the lead to

realize a truly digital workforce,

but need to take action now

1 2 3

10Copyright © 2016 Accenture All rights reserved.Copyright © 2016 Accenture. All rights reserved. 10

Content

Digital disruption is

happening now

Digital is disrupting

the workforce

Building workforce

of the future

1 2 3

11Copyright © 2016 Accenture All rights reserved.Copyright © 2016 Accenture. All rights reserved. 11

Is workforce ready for the digital revolution?

“Digital business

models are

redefining the

organization of

work and require a

digital workforce”

“Digital breaks down

silos and hierarchies and

hastens the evolution of

organizations into more

fluid and networked

forms”

“Digital business

models will fail

unless leaders

evolve to become

digital as well”

“Digital technology

democratizes the

workforce,

empowers

employees and

integrates diverse

talent”

1 2 3

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Digital breaks us free from traditional ways

of organizing work

Key metrics

1 2 3

Of employees believe digital

technologies will impact the

organization of work.

Accenture – Being Digital Employee survey Nordics

2015

82%

Of high-growth companies now use

temporary teams.

Accenture research on business agility 2014

44%

Of energy executives say their

organizations are able to shift

resources very easily to address

emerging or critical needs.

Accenture research on business agility 2014

22%

Recommendations

1. Build an agile operating model

Challenge the hierarchical structures and

silo-based organizations that inhibit

collaborative working behaviors.

2. Enable “just in time teaming”

Facilitate creation of flexible, cross-

functional project teams that can quickly

solve customer and business problems.

3. Utilize extended workforce

Make use of an extended and temporary

workforce and the ecosystem surrounding

the organization in order to tap into an

extended talent pool.

4. Exploit technology to enable workforce

transformation

Endorse change capability and ability to

learn quickly in order to perform well in a

digital work environment.

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Digital organization requires a rethink

of talent strategy

1. Align business and HR strategies

Make talent management a strategic skill for

business leaders, ensure strategic

workforce planning process and fit for

purpose performance management.

2. Close the skills gap

Define the digital skills gap; new skills and

level of competency by job, accelerate

speed to proficiency of critical skills.

3. Attract and retain the next generation

Consider company image and employee

appeal, rethink recruiting strategy and

school collaboration.

Focus on the diversity of talent

Differentiate on talent development and

meet the needs of the technologically savvy

Millennials.

4.

Of business leaders said they

already have a strategy for the

management and development of

skills and talent in a digital world.

Accenture Strategy Executive Research 2015

49%

Of employees expect digital to

transform the way they work in

the next three years.

Accenture Strategy Executive Research 2015

81%

Of C-suite executives surveyed

believe that difficulty of attracting

and retaining talent is the greatest

risk they will face in the next 12

months.

Accenture 2015 CEO Insights and Shattering the

Boundaries of HR 2015

41%

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Key metricsRecommendations

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Leaders need to shift their behavior and

promote a digital culture

1. Drive digital awareness

Undertake digital awareness sessions and

educate leaders in all levels, achieve a digital

presence and become a digital thought leader.

2. Spread the digital word

Identify digital champions to coach others, take

advantage of digitally savvy employees as

reverse mentors.

3. Maintain momentum

Reward a trial and error culture, connect with

innovative companies, set-up innovation Think

Tanks.

4. Secure commitment

Address your own leadership behaviors to

demonstrate commitment to a new culture,

reward desired behaviors.

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62%

Of top-performing companies say

the most important factor to

improve their organization’s agility

is their leadership team.

Leadership imperatives for an agile business,

Accenture 2015

34%

Of business leaders are well

prepared for digital in terms of the

right leadership and management

practices.

Digital leaders: Moving into the fast lane, Accenture

2015

48%

Of high-growth companies say their

leadership team has worked to

incorporate a broader range of

perspectives and skills.

Traits of Truly Agile Businesses, Accenture 2014

Key metricsRecommendations

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Content

Digital disruption is

happening now

Digital is disrupting

the workforce

Building workforce

of the future

1 2 3

16Copyright © 2016 Accenture All rights reserved.

A workforce enabled by digital is a key driver

for long-term competitive advantage

Key benefits to be realized through digital workforce transformation:

Reduced lead

time in

business

cycles

Increased

employee

engagement

Improved

productivity

and results

Increased

innovation and new

possibilities for

employees to grow

Reduced

workforce

costs

1 2 3

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Companies should consider the following

• How do I use leadership

development as a catalyst for

business model innovation

and growth?

• How do I create a leadership

culture that can respond to

market volatility and

turbulence?

• Do my leaders understand the

digital frontier?

• How do I build practical,

business-relevant skills

across all levels of

leadership?

• How do I design the right

talent strategy?

• How will digital impact my

talent strategy?

• How do I attract and retain the

next generation?

• What is the employee

experience expected by the

workforce of the future?

• How can I reinvent

performance management?

• Is work organized in a way that

is more agile and designed for

the workforce of the future?

• What technologies, skills and

experiences are required

across the workforce to support

the needs of the business?

• How do I design a strategy for

extended workforce? How can I

easily tap into the needed

skills?

Talent diversity &

employee experienceLeadership

Organization structure &

workforce ecosystem

1 2 3

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Collaboration has been part of Accenture’s Skills to Succeed initiative. Goal has been to

contribute to the Finnish society, digitalization of the schools and advance work life skills and

entrepreneurial mindset among Finnish youths.

Outcomes formed during collaboration:

1) Finding the skills for Finland’s future -skills gap survey

2) Work life skills and entrepreneurial mindset -teaching modules and materials

3) On the threshold of digitalization: Towards the future high school -report

Collaboration with the City of Helsinki

Education Department

1 2 3

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Copyright © 2015

Accenture All rights

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It doesn’t matter what

you do - its how you

do it that counts!

#HenriAsenne

Click on

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More information: Accenture thought leadership

Leadership

Imperatives for an

Agile Business

Robin Hood

Foundation

Sample clients

Gas Natural

Fenosa

Air Products

& Chemicals

Indian Cement

Manufacturer

CUNEFLarge Global

Manufacturing

US

Transportation

Command

Engineers

India Ltd

Sample thought leadership

The Future of

HR

From Looking

Digital to Being

Digital

The Workforce of

the Future:

Humanizing Work

through Digital

A New Blueprint

for HR

Change or be

Changed: Shaping

the IT Workforce of

the Future

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Thank you!