working at the speed of change: how rba can assist small-medium place-based organisations develop...
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WORKING AT THE SPEED OF CHANGE: how RBA can assist small-medium place-based organisations develop the organisational competencies to thrive in a transitional reform environment
David Boutkan, Executive DirectorColleen Dowd, Manager Community Projects
www.thefamilycentre.org.au
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What’s this about?
Short blurb
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The community services sector is experiencing its most significant structural transition in a generation.
External drivers are impacting on the future viability of small to medium place-based community organisations.
Old ways of operating no longer guarantee survival in a challenging reform environment.
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Community Services Sector NGOs NSW
State of Community Services Sector in NSW, Social Policy Research Centre UNSW 2014, 2015
size by revenue(my definition)
NGO % annual revenue2012/13
NGO % annual revenue20113/14
# paid staff
% all paid staff2012/13
% all paidstaff2013/14
$0-1m small 54 50.2 5 or less 27.4
26.2
6-19 33.6 31.0
$1m-5m Med 27.3 30.6 20-49 17.9 20.1$5m-10mLarge
9.4 7.2 50-99 9.1 9.2
$10m +Very large
9.3 11.7 100+ 12.0 12.9
Size
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Vulnerabilities Strengths• Geographic isolation• Resource & key position
constraints • Narrow service focus and
traditional service models• Standards compliance• Collaboration• Evidence based practice• Measuring outcomes and social
impact • Engagement across sectors• Other?
• Values driven
• Trusted and embedded in community
• Strong community connections
• Strong organisational culture - committed and motivated team
• Agile: make decisions and move quickly
• Creative
• Other?
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Drivers of change: threats & trends
• grants & investment• measuring outcomes &
impact
• technology• networks & partnerships
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Why RBA?
•Context•Strengths•Limitations
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1. RELATIONSHIPS Our relationships are inclusive, respectful and create shared value HEADLINE MEASURES
# new stakeholder alliances% partnerships where improved outcomes have been achieved# activities where clients have participated in program design# different methods of collecting feedback from stakeholders% clients who are Aboriginal and/or Torres Strait Islander# 15-19 year olds fully engaged in work or study (ABS indicators)
2. PERFORMANCE AND QUALITY
Relationships are caring and respectful HEADLINE MEASURES% report increased family safety % report increased connections with services and resources %report improved parenting skills % report improved relationships and relationship skills% report most important goal was achieved (adult/young people)% report that they are better able to manage and continue at school (young people)# quality improvement initiatives implemented
3. INNOVATION
We are innovative and create opportunities for social impact in all aspects of our workHEADLINE MEASURES# innovative projects implemented% satisfied social enterprise customers # innovative technology based projects
4. SUSTAINABILITY Strong governance and leadership underpin our social, economic and environmental sustainabilityHEADLINE MEASURES# funding sources% increase in program funding% internal and external stakeholders who report being included in planning and decision making process# accreditation to service standards achieved
Performance Accountability
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How we’ve used RBA to turn threats into opportunities….
• grants & investment• measuring outcomes
& impact
• technology• networks &
partnerships
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How much? 41 staff trained in RBA 2 staff trained as trainers in RBA 5 partners trained in RBA 4 years of data in our Results Scorecard
1 strategic plan developed in RBA framework3 RBA based Annual Program Planning & Review days held
100% TFC programs collecting, monitoring and reporting data via Results Scorecard
100% TFC programs using Turn the Curve activities to work on quality improvement
80% of our key partners engaged in discussions with us about using the framework for collective impact
How well?
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Is anyone better off?
• People who use our service
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Is anyone better off? Workforce 77% feel more positive about their contribution to the safety and wellbeing of our community when they see our published data Organisation25% increase in income 2013-14 to 2014-15 (36.5% forecast this year) Community
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Learnings & challenges
• Leadership to adopt and drive
outcomes approach• Staff training/development• Framework to improve quality• Local population stats are a
challenge • Partners are important for
collective impact and data development