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M.J Irshad AHMED CMA CGM SSC – Lanka (pvt) Ltd

Working with Emotional Intelligence

A book review and summary of the book for Psychologist Daniel Goleman, Ph.D., author of the New York Times bestseller

A different way to being Smart

by Dr Daniel Goleman

About the Author

Name : Daniel Jay GolemanBorn : March 7, 1946 (age 69)

Bio : An author, psychologist, and science journalist. For twelve years, he wrote for The New York Times, specializing in psychology and brain sciences.

Education : Amherst College, Harvard University Ph.D.,  Doctor of Brain sciences

Albums : Working With Emotional Intelligence

Summary

Daniel Goleman’s Book, 

Working with Emotional Intelligence®, was on The New York Times bestseller list for a year-and-a-half; with more than 05 million copies in print worldwide in 40 languages, and has been a best seller in many countries.

The New Science of Human Relationships. Dr. Goleman is an internationally known psychologist who lectures frequently to professional groups, business audiences, and on college campuses. Working as a science journalist, Goleman reported on the Brain and Behavioral sciences for The New York Times for many years.

Outline

I. What is Emotional Intelligence?

II. What is your Emotional Intelligence?

III. Why is it important to know about Emotional Intelligence

IV. Four Clusters of Emotional Intelligence

V. How does EI help us at at work

VI. Conclusion

VII. Question

What is Emotional Intelligence

• Emotional intelligence (EI) is the capacity for understanding our own feelings and the feelings of others, for motivating ourselves, and for managing our emotions effectively in our relationships

• Emotional intelligence is sometimes referred to as “people smarts.” It is not generally included in the type of intelligence evaluation included in the traditional concept of IQ, which mainly focuses conceptual abilities, but it is a very important personal attribute

• Rather than being a single characteristic, emotional intelligence can be thought of as a wide set of competencies that are organized into a few major clusters. The most widely accepted view of emotional intelligence identifies 20 competencies, which are in turn organized into four clusters

What is YOUR Emotional Intelligence

1. You are on an airplane that suddenly hits extremely bad turbulence and begins rocking from side to side. What do you do?

2. You are in a meeting when a colleague takes credit for work that you have done. What do you do?

3. You are a manager in an organization that is trying to encourage respect for racial and ethnic diversity. You overhear someone telling a racist joke. What do you do?

4. You have been given the task of managing a team that has been unable to come up with a creative solution to a work problem. What is the first thing that you do?

5. You are a customer service representative and have just gotten an extremely angry client on the phone. What do you do?

6. You are an insurance salesman calling on prospective clients. You have left the last 15 clients empty-handed. What do you do?

Why it is Important to Know What Emotional Intelligence is?

• Emotional intelligence is essential in effective leadership and has a direct impact on work performance.

• At Egon Zehner International, an employment search firm, analyzed 515 senior executives and found that the executives with strong emotional intelligence test results were more likely to succeed than were other executives whose strength areas were in either relevant previous experience or traditional IQ scores.

• Research at the Center for Creative Leadership has shown that the primary cause of executive turnover was individual deficiency in the area of emotional competence.

• In another study that involved 130 executives, results showed that there is a strong correlation between how well an individual handled personal emotions and the willingness of others to work with that individual.

Four Clusters of Emotional Intelligence

1. Self-Awareness

02. Self-Management

03. Social Awareness

04. Relationship management

How Does Emotional Intelligence Help us at work

In a study at Johnson & Johnson, high performing managers had higher levels of self-awareness, self, management capability, social skills, and organizational savvy which are all considered part of emotional intelligence and are learned responses that are needed for superior leadership.

Several researchers have successfully demonstrated that emotions are related to several of the key issues in leadership. Several quantitative and qualitative studies have provided evidence that empathy is an important trait that predicts and plays a role in leadership emergence.

Other studies have concluded that the management of group members’ emotions is an important part of the leadership process, emotional displays have large effects on perceptions of leaders, and leaders who successfully manage group processes can substantially influence performance.

Remember !Emotional Intelligence is not about being nice to all the time

It is about being honest.

Emotional Intelligence is not about being “ touchy-feely” It is about being aware of your feelings and those and others.

Emotional Intelligence is not about being emotional It is about being smart with your emotions

Message from Author

Conclusions

From the information that I have presented here today, it should be clear that it is very helpful to know what EI is and to be able to use in various circumstances (especially at home and at work)

The emotional Brain responds to an event more quickly than the thinking brain – Daniel Goleman

THANK YOU

M.J Irshad AHMED CMA CGM SSC – Lanka (pvt) Ltd