workplace bullying scenario planning
TRANSCRIPT
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WORKPLACE BULLYING SCENARIO PLANNING
B E R N I E A L T H O F E R A F A I M
M E D ( L E A D E R S H I P A N D M A N A G E M E N T ) M A ( J U S T I C E S T U D I E S )
C E R T I V ( A S S E S S M E N T A N D W O R K P L A C E T R A I N I N G )
G R A D U A T E C E R T I F I C A T E I N A P P L I E D M A N A G E M E N T
C E R T I F I C A T E I I I I N I N V E S T I G A T I V E S E R V I C E S
Author of Resolving Workplace Bullying: Survival Questions & Helpful Hints From Cubicles to Boardrooms
W: www.egliassessments.com
P: 0419 661 421
27 July 2015
2 WORKPLACE BULLYING SCENARIO PLANNING FORUMS ©
INTRODUCTION
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PLAN FOR THE WORST
HOPE FOR THE BEST
INTRODUCTION
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What are Scenario Planning Forums? Combination of three distinct components
Provide interactive and immediate learning environments Participants can appreciate their organisational and individual ‘preparedness’ for a critical incident
involving workplace bullying
Scenarios
These cover the “what if’s”, “what would you do?” aspects Used to identify response capability
Scenario based learning
A scenario based on a real life situation is used to initiate discussion and responses e.g. a work related suicide or attempts
Incorporates contemporary issues e.g. Court, Commission and Tribunal decisions etc
Forum
Participants representing the depth and breadth of an organisation are involved Each participant has an opportunity to provide their response/s in relation to the scenario and
their role in the organisation
SCENARIO BASED PLANNING
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Only the CEO and the facilitator know what the scenario framework involves CEO may provide input re any issues of concern in their organisation
There is an introductory session where participants discuss their understanding of bullying
At least three (3) primary questions will be directed to each participant
Questions are based on their role, the scenario being used and responses provided by other participants
Participants will need to listen to responses provided by other participants as they may be
required to provide a response to that question
These forums are intense They may be confronting and emotionally draining for participants
No handouts, no pre-forum reading
The forums are specifically designed to allow officers and workers to identify gaps in workplace
policies and procedures before they find themselves in a Court, Commission or Tribunal
TRADITIONAL PRESENTATIONS
SCENARIO PLANNING FORUMS
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Slides, videos and discussion are used
Handouts are provided Participants don’t ‘have’ to be prepared
Not all participate equally
Not everyone learns
Not everyone understands their role
as it relates to others
Training delivered as a means of ‘compliance’ – ‘tick a box’
Participants learn
The importance of planning for potential ‘real life’ critical incidents
Why they need to develop deeper knowledge about policies and procedures
The importance of continual learning and currency of knowledge
About appropriate responses
Who may be involved in responding to a
bullying incident
And more…..
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WHAT MAKES THESE FORUMS DIFFERENT?
Officers Workers
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Board member/s
Executive management CEO Operations Managers Directors
E.g. Finance, Administration
HR Director
Key decision makers
Corporate risk manager Corporate legal adviser/s Audit manager/s Policy officer/s Ethics advisers
Managers / Supervisors
Investigations personnel
Workers in functional positions Health and Safety e.g. Health and Safety Officer/
Rehab Coordinator EAS/EAP
Workplace trainers/co-ordinators
Support personnel
Harassment Referral Officers/ Peer Support Officers/Chaplains
Workers
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WHO SHOULD ATTEND
WHO MAY BE INVOLVED
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Family, friends and associates – internal or external May include immediate family representatives
Medical professionals e.g. GP, psychologist, psychiatrist,
counsellor etc
Legal professionals – solicitor, Barrister
Investigator/s
Media
Consultants – management, bullying etc
WHY ATTEND
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Need to practice scenarios – test effectiveness of policies and procedures
Emergency planning is good practice
Identification of potential risk exposures
Meet legislative obligations
Protect personal and organisational reputations
Can you afford not to attend?
HOW DO THESE FORUMS OPERATE?
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Introduction Overview about how the forum will run
Discussion about bullying
Participants document their understanding of what bullying is i.e. they write it down and display the paper for others to see
Group discussion used to reflect on contributions
Forum
Participants are introduced to the scenario and ‘rules of the forum’ No ‘hard and fast’ rules about topics raised by facilitator or participants Additional questions are fed into the forum as responses are provided
Summary and debriefing
General discussion re individual and organisational learning
HOW DOES THE FORUM OPERATE?
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Facilitator
CEO
Board member/s
Operations Manager/s
Director/s
HR, Finance,
Administration
Corporate risk
manager
Corporate legal
advisor
Audit manager
Ethics advisor
Manager/ supervisor
Investigator
Policy officer
EAS/EAP
Health and Safety
officer/s
Workplace trainers
Workers
Support personnel
Question directed to
CEO
CEO responds
Facilitator directs
question to HR
Director
HR Director
responds
Facilitator
directs
question
to
Corporate
risk
manager
Corporate
risk manager
responds
Facilitator
directs
question to
worker
Worker
responds
Facilitator
directs
question to
Health and
Safety
Health
and safety
responds
Facilitator
directs
question to ?
SCENARIO SAMPLER
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Scenario You manage a public sector Department work unit. You are adept at using social
media to inform and stay informed. You are scheduled to meet your CEO to discuss a restructuring project. You are waiting for Billy Blogs, the Project Manager. You make one last check of your Twitter account and see that there is a ‘police incident’ at Central Station.
As you are about to leave your office, you receive a phone call from Sergeant Bones. Sgt Bones tells you that he is at the scene of an incident when a person has apparently jumped in front of a train.
Sergeant Bones 12tells you that the person has left a backpack on the platform. The backpack contains a diary where a number of notes have been made about workplace bullying at your workplace. Sgt Bones tells you that it looks like the backpack belongs to Billy Blogs. Just as you are wrapping up your discussion with Sgt Bones, Mary White comes into your office and tells you that there is a story on Face book about Billy Blogs jumping in front of a train.
What would you do?
SCENARIO SAMPLER
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This is only the framework for the start of the scenario.
There is considerably more detail in the actual scenario that would be used.
This is to draw out responses from other organisational employees e.g. officers and workers.
Think in terms of those who should attend - the forum is designed to draw out responses from all those attending).
The facilitator uses the ‘notebook’ to prompt additional questions.
SCENARIO SAMPLER
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Questions This scenario might see you being asked: Does your organisation have a policy on how to respond to a work related death? What do you have to do? Who are you going to tell? Think about: Who else might be involved? What questions might they be asked? Will their responses have any impact on you? If you are required to attend a Court, Commission or Tribunal because of this
workplace death, are you prepared, or do just think you are? What questions will others in the organisations have to respond to? What will their responses be?
SCENARIO SAMPLER
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Key points The scenario is organic Contemporary issues added to encourage responses Involves twists and turns Input and facilitator dictates process and questions Facilitator controls the process No wrong answers
TOPICS THAT MAY BE RAISED
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Bullying and harassment Code of Conduct Performance management Management practices Communication Managing risk in communication
encounters Consultation/ consultative
practices Hazard/ risk factors Workplace culture Cultural issues Mental health Risk management Policy implementation
Training records Right to information Access to records Confidentiality Silos Planning Response to a workplace death Gaps in policies What actually happens in the
workplace Audits/assessments/review Role of Coroner Role of Inspector Court, Commission and/or
Tribunal decisions/findings
FACILITATOR INFORMATION
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Your facilitator was a police officer for almost 35 years, is a published author, practitioner and educator with twenty plus years experience: Facilitating workshops on risk management, quality management, procedures
writing, workplace bullying/harassment, performance management and planning, strategic planning and problem solving
Conducting Conference and Seminar presentations on leadership, management, health and safety, workplace bullying/harassment, performance management and accreditation risks
Leading, directing, controlling and recording activities in relation to operational assessments, compliance audits and performance reviews
Providing advice, support and guidance to victims/targets, alleged bullies and managers/supervisors in roles as a Harassment Referral Officer, Peer Support Officer and Workplace Health and Safety Representative
BERNIE THE ‘BULLY BUSTER’
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Source: Dr Bronwen
Dalton, NSW CPN Forum,
2009
CONTACT DETAILS
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EGL I ASSESSMENTS PTY LTD
www.egliassessments.com
p 0419 661 421
PO Box 776
Spring Hill Queensland 4004