workplace productivity skillmap assessment and development guide learning that fits. learning that...
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Workplace ProductivitySkillMap
Assessment andDevelopment Guide
Learning that fits. Learning that works. Learning that lasts.
TM
Developing a Skill Model
SkillModel
Assessment
Training Resources
Individual Results
Organizational Results
Iterative Refinement
Corporate Productivity Research
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• Knowledge of systems and processes• Knowledge of policies and procedures• Communication skills• Presentation skills• Managing effective meetings• Customer service skills• Listening skills• Software-specific skills• Organizing your work space• Handling difficult employees• Employee motivation and engagement• Handling rejection • Consultative selling skills• Time management skills and processes• Territory management • Sales cycle management• Account management processes• Individual accountability
• Setting goals and objectives• Process improvement• Self-motivation• Metrics analysis• Lean / Six Sigma• Presentation Skills • Communication skills• Customer service skills• Handling employee conflicts • Email systems and processes• Behavioral styles• Employee engagement• Strategic planning• Systems thinking• Problem solving skills• Communication styles• Business writing skills• Project management skills
Common Corporate Training Needs
• Team development• Leadership• Sales coaching• Strategic selling skills• Prospecting skills• Handling objections• Regulatory compliance• Integrity• Active listening • Providing feedback • Authentic communication • Health and wellness• Project funding • Commercial finance• Metrics development• Objective business analysis• Developing new leaders• New employee onboarding
• Individual Accountability
A Pattern Emerges…
• Team Building
• Health and Wellness
• Meeting Management
• Project Management
• Managing Time and Tasks • Productive Email Practices
• Solving Problems
• Communication Clarity
• Resilience and Stamina• Stress Management
• Cooperative Work• Systems Thinking• Objective Analysis
Workplace Productivity SkillMap
Individual Accountability
Authentic Communication
Time and Task Management
Meeting and Project Execution
Cooperative Teamwork
Email Effeciency
Energy and Stamina
Solving Problems
WPS Field Testing
• +80 Organizations• +2500 Individuals• +40 Training Events
Workplace Productivity SkillMap
Developing Training Resources
• Adults are just-in-time learners
• Adults are practical learners• Adults are not empty vessels• Adults are the real experts on
themselves
Training Resources
• A broad array of training tools are available for each skill category including:– E-learning module– Handout/workbook– Facilitator Guide (for workshop delivery)– Audio CD
In addition to individual results, the administrative “dashboard” allows managers and supervisors to view the aggregate results of• The entire organization• Divisions• Work teams• Other sub-groups as requested
Management “Dashboard”
Developing a Strategic Training Plan
• Broadly deployed e-learning • Training at National Meetings• Email and E-learning Reinforcement• Ongoing Communication
Enterprise Training Plan
• E-learning with group discussions• Targeted training• Peer coaching and reinforcement• Communication driven by leadership
Work Group Training Plan
• Targeted e-learning / audio CDs• Individual coaching from supervisor• Self-coaching and self-assessment• Help others to reinforce new skills
Individual Training Plan
• Online assessment
• Actionable feedback
Individual
Skill Assessment
• Aggregate assessment results
• Blended learning
Individual Work group Enterprise
Analysis
E-Learning Previews
Our Marketing “Secret Sauce”
+
= “I get it.”
www.skillmap.com
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Affiliate (wholesale) Pricing
Suggested Retail Wholesale
Professional Selling SkillMap™ $59.50 $19.50PSS E-learning Courses – Complete Library (20 modules) 1-year license $435.00 $145.00PSS E-learning Courses – Individual Modules 1-year license $45.00 $15.00PSS Audio Reinforcement: Complete Set (20 programs) $345.00 $115.00PSS Audio Reinforcement: Individual Titles $26.25 $8.75PSS Facilitation and Coaching Guide $2100.00 $700.00PSS Total Learning System (Assessment + Full E-learning and Audio Library) $735.00 $245.00 Customer Service SkillMap™ $42.50 $14.50CSS E-learning Courses – Complete Library (12 modules) 1-year license $285.00 $95.00CSS E-learning Courses – Individual Modules 1-year license $45.00 $15.00CSS Audio Reinforcement: Complete Set (12 programs) $240.00 $80.00CSS Audio Reinforcement: Individual Titles $26.25 $8.75CSS Facilitation and Coaching Guide $1500.00 $500.00CSS Total Learning System (Assessment + Full E-learning and Audio Library) $525.00 $175.00 Workplace Productivity SkillMap™ $39.50 $13.50WPS E-learning Courses – Complete Library (8 modules) 1-year license $225.00 $75.00WPS E-learning Courses – Individual Modules 1-year license $45.00 $15.00WPS Audio Reinforcement: Complete Set (8 programs) $150.00 $50.00WPS Audio Reinforcement: Individual Titles $26.25 $8.75WPS Facilitation and Coaching Guide $1200.00 $400.00WPS Total Learning System (Assessment + Full E-learning and Audio Library) $375.00 $125.00
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Blended Learning Solutions
Individual report and
development guide
Aggregate group report
Workshop Webcast
E-learning
Participant Survey
and/or
Metrics trackedWebcast
E-learning
and/or
and/or
Audio CD
and/or
and/or
Workshop Workshop
E-learning E-learning
and/or and/or
and/or
Audio CD
Manager certifies
competency
E-learning courses complete
and/or
and/or
.
Jostens Example
Individual report and
development guide
Aggregate group report
20 sales managers
each assigned 1
skill category to
facilitate
Audio CDs used for
TTT
Each sales rep
assigned 3 skill
categories based on
assessment results
3 pre-learning
Webcasts for each rep
Participant Survey
and
Metrics tracked
Practice Workshop
20 Workshops delivered by
20 sales managers
concurrently
Delivered 3 times in rotating
breakout sessions
Audio CD
Manager certifies
competency
and
and
