workshop descriptions catalog · to supervisors or managers, they all face unexpected challenges....

Better people.Better outcomes.

W O R K S H O P D E S C R I P T I O N S C A T A L O G

Communication & Interpersonal Skills

Becoming The Totally Responsible Person® .......... 8

Civility Training: Sensitivity Skills in a Diverse Workplace .......................................... 8

Communicating with Diplomacy ............................. 9

Communication for a Diverse Workforce ................. 9

Critical Conversations: Having the “Hard to Have” Discussions .................................. 10

Email Communication for the Workplace .............. 10

Handling Difficult People ......................................11

Public Speaking: Powerful Presentation Skills .......11

Successful Communication ................................. 12

Computer Skills

Dynamic Powerpoint® Presentations ................... 13

Excel® 2013/2016 - Level 1 ................................. 13

Excel® 2013/2016 - Level 2 ................................. 14

Excel® 2013/2016 - Level 3 ................................. 14

Microsoft Outlook® for the Time Challenged ........ 15

MS Project 2013/2016 Level 1 ............................. 15

MS Project 2013/2016 Level 2 ............................. 16

MS Word 2013/2016 Level 1 ................................ 16

MS Word 2013/2016 Level 2 ................................ 17

MS Word 2013/2016 Level 3 ................................ 17

Customer Service

“Best-in-Class” Customer Service ....................... 18

Health, Safety & Environmental

Adult, Child and Infant CPR with AED ................... 19

First Aid & Bloodborne Pathogens Training for Emergency Responders ...................................... 19

T A B L E O F C O N T E N T S

Alphabetical Workshop Listing............................. 4

Leadership & Management Series ....................... 5

HR Advantage Series ............................................. 6

Workshop Descriptions ......................................... 7

Communication & Interpersonal Skills .................... 8

Computer Skills ................................................... 13

Customer Service................................................ 18

Health, Safety & Environmental ............................ 19

Human Resources ............................................... 20

Leadership, Supervision and Management .......... 24

Legal & Compliance ............................................ 37

Personal/Professional Development .....................41

Productivity ......................................................... 43

Roundtables ........................................................ 44

Training Management and Development .............. 45

MEA Overview ..................................................... 46

Registration Information ...................................... 47

W O R K S H O P SC A T A L O G O V E R V I E W

© 2018 MidAtlantic Employers’ Association | 2

Human Resources

Basics of Compensation ...................................... 20

Compensation Plan Design ................................. 20

Effective Employee Relations, Recognition and Performance Management ........................... 21

Essentials of Recruitment, Employment & Retention ..................................... 21

HR “BOOT CAMP” - Did HR Fall in Your Lap? ....... 22

HR Metrics: ROI for HR Initiatives ........................ 22

HR Professional as a Strategic Business Partner .... 23

Writing Effective Job Descriptions: A Practical Guide ................................................. 23

Leadership, Supervision and Management

Accountability: Stop the Blame Game! ................. 24

Basics of Employment Law for Non-HR Professionals ......................................... 24

Coaching Skills for Managers and Supervisors .................................................. 25

Conflict Management .......................................... 25

Discipline & Termination Strategies for Managers ....................................................... 26

Driving Change ................................................... 26

Effective Interviewing ........................................... 27

Emotional Intelligence ......................................... 27

Harnessing Organizational Politics ....................... 28

Leading Productive Meetings ............................... 28

Management Fundamentals ................................ 29

Managing Generation Gaps ................................. 29

Managing People through Motivation ................... 30

Managing Remote Employees ............................. 30

Managing Up the Ladder ......................................31

Performance Management: More Than Just an Appraisal .................................31

Project Management 101 ..................................... 32

Stepping Up to Management ............................... 32

Strategic Thinking: Problem Solving & Decision Making ............................................... 33

Succession Planning ........................................... 33

Taking Flight with DISC ........................................ 34

Team Development.............................................. 35

Team Lead Certification ....................................... 35

The Strategic Leader ........................................... 36

Legal & Compliance

ADA – Accommodation Procedures and Compliance Training ..................................... 37

Avoiding Harassment and Discrimination in the Workplace - Employee Session .................. 37

Avoiding Harassment and Discrimination in the Workplace - Manager Session .................... 38

Basics of Federal Employment Laws .................... 38

FMLA Administration Workshop ............................ 39

Progressive Discipline & Termination .................... 39

When and How to Investigate Sexual Harassment Claims .................................. 40

Personal/Professional Development

Mindfulness For Work ...........................................41

The Principles of Professionalism: Developing a New Class of Leaders ......................41

Stress Management: How to Make It Work FOR You ..................................................... 42

Time Management: Juggling Multiple Priorities ..... 42

Productivity

LEAN Operations ................................................. 43

Six Sigma - Green Belt ........................................ 43

Roundtables

Training & OD Users Group .................................. 44

Environmental, Health & Safety Roundtables ........ 44

“Master The Tactics” Roundtables ........................ 44

“HR Business Partner” Roundtables ..................... 44

HR & Benefits Roundtables (NJ) .......................... 44

Training Management and Development

Building Training From the Ground Up .................. 45

Train-the-Trainer .................................................. 45

T A B L E O F C O N T E N T S



Accountability: Stop the Blame Game!...........................24

ADA – Accommodation Procedures and Compliance Training ...............................................37

Adult, Child and Infant CPR with AED .............................19

Avoiding Harassment and Discrimination in the Workplace - Employee Session ............................37

Avoiding Harassment and Discrimination in the Workplace - Manager Session ............................ 38

Basics of Compensation .............................................. 20

Basics of Employment Law for Non-HR Professionals ....24

Basics of Federal Employment Laws ............................. 38

Becoming The Totally Responsible Person® ................... 8

“Best-in-Class” Customer Service .................................18

Building Training From the Ground Up .......................... 45

Civility Training: Sensitivity Skills in a Diverse Workplace .. 8

Coaching Skills for Managers and Supervisors ............. 25

Communicating with Diplomacy...................................... 9

Communication for a Diverse Workforce ......................... 9

Compensation Plan Design .......................................... 20

Conflict Management ................................................... 25

Critical Conversations: Having the “Hard to Have” Discussions ...........................................10

Discipline & Termination Strategies for Managers .......... 26

Driving Change ............................................................ 26

Dynamic Powerpoint® Presentations .............................13

Effective Employee Relations, Recognition and Performance Management .................. 21

Effective Interviewing ....................................................27

Email Communication for the Workplace ........................10

Emotional Intelligence ...................................................27

Environmental, Health & Safety Roundtables .................44

Essentials of Recruitment, Employment & Retention ...... 21

Excel® 2013/2016 - Level 1 ...........................................13

Excel® 2013/2016 - Level 2 ...........................................14

Excel® 2013/2016 - Level 3 ...........................................14

First Aid & Bloodborne Pathogens Training for Emergency Responders ..............................19

FMLA Administration Workshop .................................... 39

Handling Difficult People .............................................. 11

Harnessing Organizational Politics ................................ 28

HR & Benefits Roundtables (NJ) ....................................44

HR “BOOT CAMP” - Did HR Fall in Your Lap? ................ 22

“HR Business Partner” Roundtables ...............................44

HR Metrics: ROI for HR Initiatives ................................. 22

HR Professional as a Strategic Business Partner ........... 23

Leading Productive Meetings ....................................... 28

LEAN Operations ......................................................... 43

Management Fundamentals ......................................... 29

Managing Generation Gaps ......................................... 29

Managing People through Motivation ............................ 30

Managing Remote Employees ...................................... 30

Managing Up the Ladder ............................................... 31

“Master The Tactics” Roundtables .................................44

Microsoft Outlook® for the Time Challenged .................15

Mindfulness For Work .................................................... 41

MS Project 2013/2016 Level 1 .......................................15

MS Project 2013/2016 Level 2 .......................................16

MS Word 2013/2016 Level 1 ..........................................16

MS Word 2013/2016 Level 2 .......................................... 17

MS Word 2013/2016 Level 3 .......................................... 17

Performance Management: More Than Just an Appraisal ......................................... 31

The Principles of Professionalism: Developing a New Class of Leaders............................... 41

Progressive Discipline & Termination ............................ 39

Project Management 101 ............................................. 32

Public Speaking: Powerful Presentation Skills ................ 11

Six Sigma - Green Belt ................................................. 43

Stepping Up to Management........................................ 32

Strategic Thinking: Problem Solving & Decision Making ........................................... 33

Stress Management: How to Make It Work FOR You ...... 42

Successful Communication ...........................................12

Succession Planning .................................................... 33

Taking Flight with DISC ..................................................34

Team Development ...................................................... 35

Team Lead Certification ............................................... 35

The Strategic Leader .................................................... 36

Time Management: Juggling Multiple Priorities ............. 42

Training & OD Users Group ............................................44

Train-the-Trainer .......................................................... 45

When and How to Investigate Sexual Harassment Claims ........................................... 40

Writing Effective Job Descriptions: A Practical Guide .... 23

A L P H A B E T I C A L W O R K S H O P L I S T I N G

1-Day Workshop for Potential Managers

When individual contributors transition to supervisors or managers, they all face unexpected challenges.

Participants attending this session will have the chance to examine what it takes to lead others.

6-Workshop Series for New & Experienced Managers / Supervisors

6-Workshop Series for New & Experienced Managers / Supervisors

2-Day Workshop for High Potential Managers, Directors & Executives

6-Workshop Certificate Series for High Potential Managers,Directors & Executives

• Successful Communication• Management Fundamentals• Basics of Employment Law for Non-HR• Managing People through Motivation• Accountability• Coaching Skills

• Emotional Intelligence• Succession Planning• Harnessing Organizational Politics• Driving Change• Critical Conversations: Having the “Hard-

to-Have” Discussions• Strategic Thinking: Problem Solving &

Decision Making

• Conflict Management• Taking Flight with DISC• Discipline & Termination Strategies for Managers• Team Development• Managing Up the Ladder• Performance Management

“What does it take to be an effective leader?”

The Strategic Leader program focuses on what it takes to lead – not to manage, but to truly lead.

Take your business and its key management team to the next level!

S T E P P I N G U P T O M A N A G E M E N T

F O U N D A T I O N A L L E A D E R S H I P

A D V A N C E D L E A D E R S H I P

S T R A T E G I C L E A D E R S H I P

C R I T I C A L L E A D E R S H I P

2-Day Workshop for Project / Team Leads

In today’s fast paced environment, many individuals are expected to manage without position power.

Attendees of this workshop learn the skills needed to effectively communicate, influence, set goals, manage time, and resolve conflict.

T E A M L E A D C E R T I F I C A T I O N

L E A D E R S H I P & M A N A G E M E N T S E R I E S

Management training is an essential tool in heightening employee productivity and satisfaction in the workplace. Yet too often, poor leadership is cited as the main reason for voluntary employee termination. MEA’s Leadership and Management courses help leaders develop vital skills, such as conflict management, emotional intelligence, and effective communication that promote a healthy work environment and encourage employee retention.


5-Workshop Certificate Series for HR Professionals or Office Managers, Executives/Owners overseeing HR, New to HR, PHR Accreditation

5-Workshop Certificate Series for more Experienced HR Professionals (1-5 years), Completed Level I, PHR Accreditation

4-Workshop Certificate Series Senior HR Professionals (5+ years), Completed Level II, SPHR Accreditation

• HR “Boot Camp” - Did HR Fall in Your Lap?• Basics of Federal Employment Laws• Basics of Compensation • Essentials of Recruitment, Employment & Retention• +1 Elective

• Effective Employee Relations, Recognition & Performance Management• FMLA Administration Workshop• Progressive Discipline & Termination• Compensation Plan Design• +1 Elective

• HR Metrics: ROI for HR Initiatives• HR Professional as a Business Partner• Building Training from the Ground Up• +1 Elective

F O U N D A T I O N A L H U M A N R E S O U R C E S

A D V A N C E D H U M A N R E S O U R C E S

S T R A T E G I C H U M A N R E S O U R C E S

H R A D V A N T A G E S E R I E S

MEA’s HR Advantage Series is a cycle of three series aimed at supporting and developing the beginner to experienced HR professional. Presenting vital information on subjects such as employee performance management, recruitment, and compensation, the HR Advantage Series also keeps you up-to-date on current HR standards and compliance concerns.


W O R K S H O P D E S C R I P T I O N S

C O M M U N I C A T I O N & I N T E R P E R S O N A L S K I L L S

Becoming The Totally Responsible Person®

Join others on a journey of self-discovery in this fast-paced program full of discussion, small group exercises, and inspirational stories about the power of becoming a Totally Responsible Person.

This nationally renowned training program is used in companies such as ESPN, American Express, Unilever, Humana, numerous YMCAs and hospitals throughout the country, and many more.

Learning Objectives

• Recognize our Moments of Choice and how to exercise courage and self-control in the face of adversity – the essence of becoming a Totally Responsible Person

• How to Reverse the Flow—to use negative emotions, challenging situations, and even stress or conflict to create positive change, and “win-win” outcomes.

• How to eliminate Gossip & Criticism from the workplace (and anywhere else).

• Influence others without Rescuing or Enabling their negative behaviors and attitudes.

• How to uncover deeper Meaning and Purpose in work and life—by “keeping your eyes on the prize”—what matters most.

The Bottom-Line Results?

Greater self-awareness and leadership capacity. Greater influence, accountability and development of your people. Improved communication, feedback and work relationships. Improved team work and creativity. *Reduced turnover.* Increased innovation and problem-solving. Increased productivity and respect. Decreased stress and conflict. Greater enjoyment of work and life!

Details

9 AM - 4 PMCatered lunch included.

Civility Training: Sensitivity Skills in a Diverse Workplace

Do your employees respect one another, your customers and your company as a whole? No matter how hard you try to enforce a positive workplace culture, it can all be undone in a moment by one rogue tweet, email, or comment across the water cooler.

A culture of workplace civility and respect—one in which harassment is simply not tolerated—must come from the top. But enforcement can be difficult. And walking the tightrope between what you should regulate and what you cannot regulate can perplex even the savviest HR professionals and Managers. But help is here.

With insight, understanding, and skill development participants can learn to value differences as opportunities and strengths. And bottom line a culture of trust and respect enhances team efforts and goal attainment.

Learning Objectives

• Gain an awareness of the impact of actions upon others, the organization, and the individual.

• Understand the difference between behaviors that are appropriate, inappropriate, and perhaps illegal.

• Understand what constitutes cultural competence and cultural incompetence.

• Improve skills in communicating across cultures.• Know the action steps needed to value others in the

workplace.

Details

9 AM - 12 PM

3 Credits 3 Credits 6 Credits 6 Credits



Communication for a Diverse Workforce

Differences in culture, generation, style, race, sex and religion all add up to miscommunication.

This session is designed to increase awareness and understanding of differences among people so that we can communicate better; it is critical to organizational success. Learning to step into each others’ shoes establishes a common ground, encourages dialogue, and creates a shared understanding. The global environment we work in today requires us to collaborate despite our differences. Identifying barriers, building strategies, and acquiring the “know-how” to interact effectively across differences is the focus of this session.

Learning Objectives

• Define what being “different” means and its impact on communication

• Understand the benefits of a culturally diverse workplace

• Identify the 6 Dimensions of Diversity• Observe a “real-to-life” case study of a collaborative

multi-cultural society• Understand where an individual’s values fit in the

equation of differences• Assess communication styles in order to better

understand ourselves & others• Explore generational differences that impact our

ability to communicate• Identify strategies that help us relate to people who

are different than ourselves

Details

9 AM - 1 PM


Communicating with Diplomacy

Those who have experienced foot-in-mouth syndrome know it! Speaking when you shouldn’t, saying what should be left unsaid, or framing things in a way that is inappropriate are barriers for career success.

Yet, communicating with tact is truly an art, science and discipline. Knowing when and when not to say something is only a starting point. The choice of words, timing, tone and volume are all critical factors as well. To be effective when communicating takes great self-awareness, training, and the know-how to apply skills and techniques in work and life situations.

During this session we will look at word choice, nonverbal cues and more. Those attending will self-assess their own approach: What’s working? What’s not? The goal is to learn how to navigate work situations, build a high-quality personal brand, increase credibility, and improve the chance for greater career success.

Learning Objectives:

• Examine perception; yours as well as those around you, and how it impacts communicating

• Explore key techniques to harness diplomacy and tact to build credibility

• Recognize how stress affects what you say and do• Identify the “Top 5 Skills” for effective

communication• Uncover roadblocks that get in the way of

communicating with tact, and strategize techniques to overcome barriers

• Incorporate good listening skills into the mix• Build an Action Plan to incorporate new skills

back at work

Details

9 AM - 1 PM



Email Communication for the Workplace

Do you think before you send? More people should. The written word is still critical to business communications—and is frequently how new customers come to encounter a business. But texting and instant messaging have negatively impacted writing skills.

“Email Communication for the Workplace” is a four hour workshop that will teach you how to write more effectively. You’ll review basic grammar, learn the current rules of email etiquette and practice editing and correcting poorly written emails.


• Understand how to write more effectively by avoiding grammar blunders

• Identify and understand the goals of writing for business

• Write emails that get attention and results• Learn the current rules of email etiquette• Practice editing and correcting poorly written emails

to perfect your skills

Details

9 AM - 1 PM

4 Credits

Critical Conversations: Having the “Hard to Have” Discussions

Silence isn’t always golden.

As uncomfortable as some conversations are, keeping your silence won’t resolve the issue and may in fact add to it. No matter which side of the table you find yourself in a “hard to have” talk, you can learn to manage the conversation.

In the workshop you’ll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation and which communications strategies can help you create a win/win outcome.

Learning Objectives

• Recognize when a conversation becomes “critical”• Plan effectively for the difficult conversation• Identify steps to follow during the critical

conversation• Demonstrate communication skills which master

those difficult conversations and result in win/win outcomes

• Prepare for having your critical conversation; build a script during the session using the 6-Step Model

Details

9 AM - 12 PM

3 Credits 3 Credits 3 Credits


Critical Leadership

Series

3


Public Speaking: Powerful Presentation Skills

Giving informative, energetic, inspiring presentations is a learned skill. Great presenters and speakers start at the beginning and learn the basics of organization, preparation, delivery, and most of all, how to handle anxiety. Learning to be a better speaker is similar to learning any activity. Initially, it can be frustrating and it takes practice to do it well. This 2-day program presents the basics of making an excellent presentation and provides the practical experience to prepare participants to be professional, competent presenters. This program is for all levels of employees.

Learning Objectives

• Present information showing organization and understanding of the topic

• Identify needs of the audience and how to engage them

• Demonstrate self-confidence when speaking to groups

• Use delivery skills to enhance the presentation• Use visuals to support the presentation• Answer questions from the audience effectively• Learn physical skills and body language to give

effective presentations• Demonstrate knowledge and use of these skills

through delivering mini presentations which are recorded for review and feedback

• Gain confidence in presenting

Details


12 Credits

Handling Difficult People

Learn to manage difficult colleagues with gloves—kid gloves, not boxing gloves.

Having even one difficult person in your department can tax your restraint and deplete the time and energy you need to supervise your team. “Handling Difficult People” teaches you how to manage challenging colleagues without sacrificing everyone else to the process.

This four-hour workshop is designed to help you learn to recognize difficult behavior before it gets out of hand and to understand why difficult people behave the way they do. You’ll work with three-part problem solving models and study a five-step process from communication to planned resolution. And you’ll leave with an action plan to address situations in your workplace.

Learning Objectives

• Learn to identify signs of difficult behavior before a situation gets out of hand

• Remove the mystery: Get to the core of why difficult people behave the way they do

• Uncover an approach to communicate with the employee to understand the cause of their behavior

• Use a 3-part problem solving model to help diagnose and resolve your situation

• Follow a 5-step process from communication to planned resolution when engaged in a conflict

• Understand and use skills to help control your and their emotions when dealing with difficult people and situations

• Create an action plan to address your situation back at work

Details

9 AM - 1 PM



Successful Communication

These days communication is more than a two-way street: it’s a multi-platform medium.

Technology has created numerous ways for us to communicate with each other—but it’s also increased the number of ways in which the message can get garbled.

Learn how to control your message with clear communications strategies in “Successful Communication.” You’ll learn to recognize communication barriers, assess styles and behaviors and learn how to listen more effectively as well. Effective communications skills are so crucial to successful management that we recommend participants take it as the first course in the program.

Learning Objectives

• Discuss the communication process and recognize barriers that get in the way

• Identify and demonstrate techniques for overcoming barriers

• Understand and self-assess each component of the communication process including:style, non-verbal behaviors, sending a clear message and active listening

• Gain skills to listen more effectively, especially in stressful situations where heightened emotions can get in the way

• Create an action plan to apply techniques in the workplace for communication success

Details

9 AM - 4 PMAssessment & catered lunch included.




Foundational Leadership

Series

1

C O M P U T E R S K I L L S

Dynamic Powerpoint® Presentations

More than just bullet points!

Microsoft Powerpoint can be a powerful tool for communicating your ideas. But if you’re like most people, you know that making a beautiful, engaging presentation that stands out from all the rest can be quite a challenge.

Powerpoint should be a useful part of any professional’s communication skills, but most presenters barely scratch the surface of its powerful set of features. In this 2-hour workshop you will learn not only how to design and edit Powerpoint slides, but how to add some bells and whistles that can take your presentation from good to great!

To ensure you get the most out of this training, attendees get 6 months of post-training phone or email support for questions related to this workshop.


• PowerPoint presentation best practices• Font, color, chart and animation usage• Pace, time per slide, lines per slide• When to use and when to avoid PPT• Tactical use of animation options• Insertion of video and audio• Web delivery best practices• Web delivery tips – laptop, backgrounds, Skype vs.

Web Ex, etc.

Details

9 AM - 11 AMAvailable in-person or via Cyber Workshop.Laptop provided for in-person attendees.

Excel® 2013/2016 - Level 1

Excel® offers increased functionality over the 2010 and 2007 versions. Master the new features in this 6-hour workshop, Level 1 workshop from MEA.

In the morning session you’ll explore the new 2013 interface and navigation and learn how to create, modify and format worksheets; manipulate data; and perform calculations. After a catered lunch, you’ll tackle the development of a workbook from multiple worksheets, including how to reposition worksheets in a workbook while maintaining formatting. Finally, you’ll learn how to customize layout and master the new print function.

To make it even more convenient, you can also choose between attending live or via cyber workshop.


Learning Objectives

• Create a basic Excel® worksheet• Perform calculations in an Excel® worksheet• Modify an Excel® worksheet• Format an Excel® worksheet• Print Excel® workbooks• Manage an Excel® workbook

Details

9 AM - 4 PMAvailable in-person or via Cyber Workshop.Laptop & catered lunch provided for in-person attendees.



Excel® 2013/2016 - Level 2

Build on the Excel® skills you developed in Level 1 or increase your mastery of Excel® 2013 in this Level 2, one-day workshop.

In the morning sessions you’ll work on creating workbooks using templates, sorting, subtotaling, filtering data, and analyzing data using Pivot Tables and Pivot Charts, including creation and formatting of Pivot Tables. After a catered lunch, the afternoon sessions will address calculating data with advanced formulas and how to create charts. In the chart creation session, you’ll learn how to create and modify charts for more effective data presentations and how to enhance visual appeal using graphic objects.


Learning Objectives

• Calculate data with advanced formulas• Organize worksheet and table data• Present data using charts• Analyze data using PivotTables, slicers, and

PivotCharts• Insert graphic objects• Customize and enhance the Excel® environment

Details

9 AM - 4 PMAvailable in-person or via Cyber WorkshopLaptop & catered lunch provided for in-person attendees.

Excel® 2013/2016 - Level 3

This six-hour, Level 3 workshop will burnish the Excel® skills you’ve already acquired and make you a master of the macros.

In the morning session you’ll work on creating and editing macros and learn how to apply conditional formatting and how to add data validation criteria. In addition, you’ll learn how to share, track, merge and restrict workbook access. After a catered lunch, you’ll learn how to import and export Excel® data and how to link cells in different workbooks. The last session of the day will be devoted to performing statistical analysis, and creating trends and scenarios so you can perform “what-if” analyses.


Learning Objectives

• Streamline workflow• Collaborate with other users• Audit worksheets• Analyze data• Work with multiple workbooks• Import and export data• Integrate Excel® data with the web

Details

9 AM - 4 PMAvailable in-person or via Cyber WorkshopLaptop & catered lunch provided for in-person attendees.



Microsoft Outlook® for the Time Challenged

Are you a slave to email? Are you getting all you can out of Outlook? If you have Microsoft Outlook on your computer but only use it for e-mail, you are throwing away about 85% of the power of the software.

In this session participants will learn how to leverage the power of Outlook. As you learn tips and techniques to use all four components of Outlook: Email, Calendar, Contacts & Tasks to better organize yourself.


Learning Objectives

• Manage your email instead of it managing you.• Balance your time & priorities with

calendaring techniques.• Capitalize on Outlook’s contact functions to reduce

time spent on correspondence• Use the technology of Outlook to create tasks that

organize your to-do list

Details

9 AM - 12 PMAvailable in-person or via Cyber Workshop

MS Project 2013/2016 Level 1

Need help managing your projects? Attend this 6-hour hands-on instructor-led MS Project workshop to learn project management concepts and how the software can help you keep your projects on time and on budget with your available resources.

Not near our training location? Attend these same live classes from your home/office computer via webinar.


Learning Objectives

• Understand Project Management concepts• Create a Project Plan• Schedule and organize tasks• Define task relationships• Create a work breakdown structure• Manage Project Plan resources

Details


3 Credits



MS Project 2013/2016 Level 2

Attend this 6-hour hands-on instructor-led MS Project workshop to learn how to utilize the software to efficiently manage your projects, communicate progress, and show results.



Learning Objectives

• Execute and monitor a Project• Update tasks, work and budget• Manage the Project Plan• Format charts and reports to share progress• Create a Project Plan template• Link Project Plans and share resources

Details


MS Word 2013/2016 Level 1

Make the most of your time with this industry standard application by developing your Microsoft Word skills in this 6-hour hands-on instructor-led workshop.



Learning Objectives

• Understand how to navigate and edit documents• Learn shortcuts to maximize your time• Apply formatting techniques to create professional

documents• Utilize tables, lists and graphics and to enhance

visuals• Identify tools to proof documents

Details





Take your Word skills to the next level in this 6-hour hands-on instructor-led workshop.




• Understand how to work with tables and charts• Learn to customize Formats Using Styles and

Themes• Use images to enhance documents• Create custom graphic elements• Utilize Quick Parts to save time• Manage text flow with columns, page breaks and

paragraphs• Use templates, mail merge and macros

Details



Master your technical Word skills in this 6-hour hands-on instructor-led workshop.




• Learn to integrate Word with Excel, PowerPoint & Email

• Collaborate on documents using Track Changes• Utilize bookmarks, footnotes and hyperlinks• Configure documents with table of contents & cover

pages• Set restrictions to ensure integrity and confidentiality

of documents• Create and automate forms

Details



C U S T O M E R S E R V I C E

“Best-in-Class” Customer Service

Keeping a customer is easier than finding a new one.

Customer service is a key factor in today’s brand-central market. When customers like your service, they’ll let you know. And when they don’t like it, they’ll let everyone else know.

Learn the key skills needed to build a loyal customer relationship in “Best In Class Customer Service”. This half-day seminar will teach you to understand the customer experience through the eyes of the customer, learn the eight critical C.U.S.T.O.M.E.R. steps and explore excellence in service through standards set by “Best-in-Class” organizations. Whether you’re on the phone or in the boardroom, you’ll walk away with an actionable “best in class” plan for your organization.

Learning Objectives

• Recognize key skills required to build the customer service relationship

• Understand the customer experience through the eyes of the customer

• Learn the 8 Critical C.U.S.T.O.M.E.R. Steps necessary to provide exemplary service

• Develop skills to fully anticipate, understand and answer the customer’s needs

• Explore Excellence in service through standards set by “Best-in-Class” organizations in industry today

• Walk away with a commitment to “Best-in-Class” customer service 100% of the time.

Details

9 AM - 1 PM

4 Credits


H E A LT H , S A F E T Y & E N V I R O N M E N T A L

First Aid & Bloodborne Pathogens Training for Emergency Responders

OSHA requires First Aid training wherever emergency care is not within a few minutes of the workplace. Participants will learn to provide immediate care to ill or injured persons awaiting professional care. OSHA requires all emergency workplace responders and employees at risk of exposure to blood, while performing their job duties, to have annual training on Bloodborne Pathogens Standards. This course satisfies all OSHA guidelines for compliance. Videos, AMA guidebooks, discussion and practice build skills in first aid and personal protection. First Aid certification is valid for two years. Bloodborne Pathogen Standard training must be renewed annually.

Learning Objectives

• Understand basic principles of First Aid• Define implied consent and Good Samaritan Laws• Practice safety assessments prior to rendering First

Aid• Learn correct body mechanics to move victims• Focus on providing emergency care for: bleeding,

wounds, embedded objects, poisoning, burns and shocks

• Improve infection control techniques• Understand OSHA Bloodborne Standards

Details

9 AM - 12 PMCatered lunch included for attendees also enrolled in “Adult, Child and Infant CPR with AED” workshop.

Adult, Child and Infant CPR with AED

This class teaches basic adult one-person Cardio Pulmonary Resuscitation (CPR), Foreign Body Airway Obstruction Relief (FBAO), and Automated External Defibrillation (AED) skills. User friendly information is provided through video presentations, instructor-led discussions and practice scenarios. This training is an American Heart Association course and the certification is valid for two years.

Learning Objectives

• Identify links in the “Chain of Survival”• Identify signs of the most life-threatening

emergencies• Practice the steps for providing CPR and airway

obstruction relief• Learn CPR variations between adults, children &

infants• Learn AED application and usage• Demonstrate CPR and AED skills on a mannequin;

use of barrier devices

Details

1 PM - 3 PMCatered lunch included for attendees also enrolled in “First Aid & Bloodborne Pathogens” workshop.


H U M A N R E S O U R C E S

Compensation Plan Design

Be happy your employees are not free agents.

In the world of professional sports, free agents set their own prices. Luckily, small businesses don’t operate the same way. So you need to understand what the price of a fair wage is in your industry, and in your neighborhood.

Learn how to create a strategic compensation plan for your company in “Compensation Plan Design”. A half-day course, “Compensation Plan Design” is intended as a follow-up to the introductory level course, “Basics of Compensation”.

This hands-on session will help you define a compensation philosophy for your company and develop goals for your compensation packages. You’ll get a detailed look at the different kinds of base pay programs and job evaluation methods, and you’ll learn how to use salary surveys to market price jobs and design salary structures. This session will also introduce concepts regarding incentive compensation, including the various types of plans, what to consider when designing a plan, and best practices for using incentives to drive performance.

Details

9 AM - 1 PM

Basics of Compensation

Unlike cars, employees don’t come with a sticker price. So how do you really know what a fair—and competitive—compensation package is?

“The Basics of Compensation” provides a framework for understanding compensation issues and techniques. Designed for new compensation specialists, HR Managers, or financial professionals with compensation or payroll responsibilities, this half-day course presents practical information on the fundamentals of the Fair Labor Standards Act and other laws affecting pay. You will learn how to properly classify jobs as exempt or nonexempt, understand the basics of job analysis and other compensation tools used to design, develop and/or realign a compensation program to ensure compliance with wage issues while attracting top talent.

Learning Objectives

• Understand the considerations to develop a compensation philosophy and strategy

• Review legislation affecting pay • Understand the building blocks used in the

development of direct pay systems • Define the components which make up work and

use this in job analysis & job descriptions • Understand the types of job evaluation • Explore types of base pay structures

Details

9 AM - 1 PM



Foundational HR Series

1Advanced HR Series

2


Essentials of Recruitment, Employment & Retention

HR is kind of like a GPS for talent - assessing what’s out there and mapping the best route to find it.

There’s growing recognition in business today that HR can play a key role in a company’s success by finding and retaining the best employees for the job. But to do so successfully, you need a good road map.

Map out your recruitment strategies in “Essentials of Recruitment, Employment and Retention”. In this one day program you’ll learn how to develop an effective program that meets your company’s staffing goals, complies with HR Employment Law, and extends your company’s internal brand with effective orientation and retention programs.

Learning Objectives

• Review the major responsibilities of the HR Department

• Explore the evolution of HR/Employment Law • Become familiar with the nuts and bolts of hiring • Understand the interview process, including types of

interviews, development of interview questions, and the legalities of interviewing

• Learn how to develop a program for employee orientation and retention

Details


Effective Employee Relations, Recognition and Performance Management

Let’s talk about your relationship.

Unlike most managers, HR managers have a relationship with every employee in the company. That’s a lot of one-to-one conversation.

Learn how to talk the talk in “Effective Employee Relations, Recognition and Performance Management”. This Level II, half-day seminar focuses on the basics of HR-employee relations, including rewards, recognition, appraisal and evaluation, and legal discipline. You’ll learn what a supervisor’s responsibility is for his or her employees and how to understand behavior and motivation in the workplace.

Learning Objectives

• Review a supervisor’s responsibility to employees • Understand human behavior & motivation in

the workplace • Explore morale and how to use it effectively • Utilize types of rewards & recognize behaviors

to reward • Understand performance management and

employee relations • Identify types of appraisal & evaluation methods • Determine how and when to use various

corrective actions

Details

9 AM - 1 PM

4 Credits 6 Credits 4 Credits 6 Credits 4 Credits 6 Credits



1Advanced HR Series

2


HR “BOOT CAMP” - Did HR Fall in Your Lap?

One day you’re doing your job and the next day you’re the one putting the human in Human Resources .

Becoming responsible for HR means knowing more than how to do your job—it requires an understanding of the regulations and laws that impact how everyone else is doing their jobs.

“HR Bootcamp” is a basic training course for the non-HR professional that teaches basic HR processes, policies and best practices. You’ll also learn the basics of the Family Medical Leave Act (FMLA), the Fair Labor Standards Act (FLSA) and other important legislation, so you’ll be able to help keep your company legally compliant.

Learning Objectives

• Acquire basic HR practices to develop an HR department that is efficient and compliant

• Understand basic HR processes, policies and procedures, and best practices

• Use best practice recruitment/interviewing skills • Become familiar with the Family Medical Leave Act

(FMLA), the Fair Labor Standards Act (FLSA) and other important legislation

Details


6 Credits

HR Metrics: ROI for HR Initiatives

In today’s cost-conscious organizations, the relationship between HR initiatives and the bottom-line of the organization is of paramount importance. This program will provide you with practical advice on how to cost-justify and present the business case for your HR-related initiatives.

Learning Objectives

• Understand business-based metrics and use them to communicate your plan

• Learn the ins and outs of decision-making• Recognize the power of influence

Details

9 AM - 12 PM

3 Strategic Credits

3 Credits



1Strategic HR Series

3


HR Professional as a Strategic Business Partner

Are you ready to morph beyond administrative oversight and take your seat at the Corporate Strategy table?

Then this info-packed, interactive training program is exactly what you need.

You’ll learn the key skills and insights you must demonstrate so top management will understand that you’re ready to do “more.” For example -

• The 7 Critical Questions about your business that you must be able to answer before the C-suite will believe you’re ready to contribute more than payroll statistics to a strategy conversation

• How to acquire influence and exercise it effectively• What it means to be an “internal consultant” and why

that helps your image as a thinker• How to elevate your HR skills to serve as tools to

support the company’s “business drivers”• “Change Management” fundamentals, so you can

help lead any corporate initiative for change

Details


6 Strategic Credits

6 Credits

Writing Effective Job Descriptions: A Practical Guide

What are you telling potential employees about your company?

Most people job search online, and reply based on the job description—making it the first introduction a potential employee has to your company. Later, that job description becomes the benchmark against which the employee is measured—meaning it has long term implications.

“Writing Effective Job Descriptions” is designed to teach HR Generalists and professionals with responsibility for job documentation how to write job descriptions for their organizations. You’ll review legislation that affects job descriptions and learn how to create a description that is compliant with governing laws and regulations. Using your company’s current descriptions, you’ll assess the strengths and weaknesses of the content, and practice writing effective job descriptions.

Learning Objectives

• Learn why well-written job descriptions are important • Understand the legislation that affects job

descriptions • Explore several different types of job

documentation methods • Learn how to identify and collect job data • Select a job description format that meets your

organization’s needs • Understand the importance of properly determining

essential functions • Discover the difference between job responsibilities

and job tasks • Assess the strengths and weaknesses of

current descriptions • Practice writing each section of the job description

Details

9 AM - 11 AM



Strategic HR Series

3

L E A D E R S H I P, S U P E R V I S I O N A N D M A N A G E M E N T

Accountability: Stop the Blame Game!

Just exactly where does that buck stop?

Good managers know how to delegate, but it can be a challenge to manage employees who are more interested in passing the buck than being responsible for it. The resulting lack of ownership and responsibility can bog down processes and shut down projects.

Learn how to marry expectations to results in “Accountability: Stop the Blame Game.”This workshop will help you create a game plan for building a culture of accountability with your team—starting at the top—and teach you how to design and use agreements with your team.

Learning Objectives

• Define three critical elements: responsibility, empowerment and accountability, and how they work together to create results

• Learn how to design and use clear agreements that provide clarity — knowing exactly who is responsible for what and when to get the job done

• Discuss and gain skills for holding yourself — and others — accountable for results, no matter how things turn out

• Become aware of where you are in the accountability game...what you do well, and what may need some attention

• Create a game plan for building a culture of accountability with your team

Details

9 AM - 1 PM

4 Credits

Basics of Employment Law for Non-HR Professionals

Law review isn’t just for law students.

Understanding the impact of employment laws when working with employees is both challenging and confusing. Most company policies are based on federal or state laws. The enforcement and interpretation of policies need to be consistent and fair. Participants will learn the basics of employment law and how they affect employment best practices, and specifically, the interview process. They will learn techniques to help control the interview and discover the hidden talents of applicants.

Learning Objectives

• Learn how the application of policies and employment laws within the workplace can reduce employee complaints, and protect your company from claims of discrimination or wrongful behavior

• Examine wage and pay practices, and FMLA examples, as well as other challenging workplace questions, to ensure your actions are consistent with laws and policies

• Examine the key functions and activities of employment including recruitment, interviewing and selection

Details

9 AM - 1 PM




Series

1Foundational Leadership

Series

1


Coaching Skills for Managers and Supervisors

Ever notice how coaches are the first ones blamed when a team piles up too many losses?

Good coaching can make the difference between a winning season and a championship season, because successful coaches know how to motivate a team to go the extra yard that wins the game.

Learn how to incentivize your players in “Coaching Skills for Managers and Supervisors”.

This one-day course will teach you effective skills for coaching and training employees. You’ll learn how to identify the characteristics of effective coaches and develop coaching strategies to support and assist your team, with the goal of helping them improve morale, productivity and quality. And, you’ll learn a five-step approach for giving constructive criticism while managing defensive reactions.

Learning Objectives

• Explain the definition of “coaching” and the coaching process

• Identify characteristics of effective coaches• Develop coaching strategies to support and assist

others as they change ineffective behaviors• Conduct one-on-one coaching sessions for setting

goals and improving performance

Details


6 Credits 4 Credits

Conflict Management

Everyone doesn’t come with a “like” button.

Professional harmony in the workplace is rarely as simple as it is online, where removing a connection or unfriending a colleague can be done quietly. When conflict occurs in the physical world, it can create serious communication issues and morale problems, affecting productivity and professionalism.

Effective managers know how to resolve workplace conflicts in ways that reduce tension and let all of the parties involved move forward positively. Participants learn how to recognize potential conflict, and how to manage the resolution of workplace conflicts, professionally and productively.

Learning Objectives

• Recognize common sources of conflict• Understand and explain predominant style of

dealing with conflict• Identify and use 5 strategies for handling conflicts• Determine the most effective strategy for each

unique conflict situation in the workplace• Prepare for resolving a conflict in a one-on-one

using a 5-Step Process

Details

9 AM - 1 PMAssessment included.



Advanced Leadership

Series

2Foundational Leadership

Series

1

Driving Change

You can either ignore change and be left behind, or embrace it and get out in front and lead the parade.

Learn how to lead it in “Driving Change”, a one-day seminar for leaders who want to understand how to manage and lead change.

Resistance to change is a predictable reaction, but there’s no real growth without it. In “Driving Change” you’ll learn how to respond to change in a way that enhances collaboration, builds team synergy and increases productivity. In this highly interactive session you’ll also learn to identify the drivers of change that effect most organizations in the 21st century and what works when building a plan of action for change in your own business.

Learning Objectives

• Understand the driving forces behind change• Learn strategies to communicate change effectively

to guide teams and individuals through the transitions associated with change

• Assess yourself to better understand your response to change

• Recognize and appreciate the contributions that different responses to change can contribute to team development

• Identify the drivers of change that effect most organizations in the 21st century

• Effectively build a plan of action that produces desired outcomes as you implement change in your organization

Details

9 AM - 12 PMAssessment included.


Discipline & Termination Strategies for Managers

If only managing discipline in the workplace could be as easy as using a time out chair.

When employees act out of hand, supervisors are the first line of defense against claims of improper treatment, discrimination, or even wrongful discharge. And how you handle those claims can make a substantial legal difference.

In this workshop you’ll learn the concept of progressive discipline, how and when to apply corrective actions and what the steps are within the termination process that will help avoid claims of wrongful discharge and/or discrimination. You’ll learn the difference between Employee Relations and Labor Relations, and gain an understanding of the Employment at Will doctrine.

Learning Objectives

• Learn how and when to apply corrective actions and terminations to ensure the actions are legal, fair and consistent

• Understand the concepts of progressive discipline• Learn the steps within the termination process that

help to avoid claims of wrongful discharge and/or discrimination

Details

9 AM - 1 PM



Advanced Leadership

Series

2Critical

Leadership Series

3

Emotional Intelligence

Great leaders understand themselves and the people they manage. They are able to recognize feelings, needs and motivators of themselves and others. They are self-motivated. Emotional Intelligence is consciously using your emotions to create optimal results in your relationships with others. Recent research has shown that emotional intelligence is twice as important as IQ in determining future business and career success. (EQ)

Learning Objectives

• Understand how emotional intelligence is linked to leadership success and team productivity

• Assess your own levels of emotional intelligence • Interpret and discuss results from the assessment

completed for pre-work• Create a specific, actionable plan that increases

your level of emotional intelligence • Identify negative consequences of unmanaged

emotions on your personal effectiveness • Utilize techniques to achieve greater self-

awareness, self-control and self-motivation • Apply your understanding of emotional intelligence

to produce results when working with others

Details

9 AM - 1 PM


Effective Interviewing

This workshop will provide you with techniques to help control the interview and discover the hidden talents of applicants.

It will include interview evaluation tools to aide in the selection of the candidate, tips and techniques on how to have the interview process run smoothly from start to finish, and ways to help ensure proper selection and fit.

Learning Objectives

• Participants will examine their role as managers and supervisors in the hiring process

• Examine the effectiveness of your hiring process and methods of recruitment

• Learn how to identify the competencies associated with the job and how to define the job accurately

• Develop interview questions and utilize evaluation tools that will lead to hiring the best candidate for your organization

• Conduct the interview effectively with a focus on behavioral interviewing

• Evaluate the candidate objectively

Details

9 AM - 12 PM

4 Credits 3 Credits 4 Credits 3 Credits 4 Credits


Critical Leadership

Series

3

Leading Productive Meetings

Participants who talk too much, who don’t talk at all, have side bars, or even adamantly disagree are all examples of what derail a meeting.

This session is designed to help you learn how to conduct effective meetings and reel in those problem participants, taking back control and promoting group interaction. The focus is on preparing for, conducting, and evaluating meetings. This session provides you with practical guidelines for making meetings more focused, more productive, and more results oriented. You will achieve your meeting goals when incorporating the strategies explored.

Learning Objectives

• Outline the benefits and challenges of conducting effective meetings for a better understanding.

• “Is this Meeting Necessary or Not?” If not, then learn to define alternate strategies.

• Understand different types of meetings and what is necessary for each.

• Learn to prepare an agenda that works.• Define meeting roles of each participant and

expectations.• Gain an understanding of what it takes to facilitate in

all circumstances and with all types of individuals.• Explore common meeting robbers and how to derail

them.• Review what is important in concluding meetings for

a full circle approach.

Details

9 AM - 12 PM


Harnessing Organizational Politics

Politics may be a form of warfare but as Sun Tzu pointed out, subduing your opponent without even fighting is the “acme of skill.”

Sharpen your skills in “Harnessing Organizational Politics”, a 3-hour workshop designed to teach you to master the politics in your company.

The most basic business negotiations—vying for more resources for your department, capturing your boss’s attention to listen to your ideas—require an understanding of how politics are played.

“Harnessing Organizational Politics” will help you understand the barriers you face, assess your ability to persuade and influence those in power, and teach you strategies to help successfully navigate your company’s political landscape.

Learning Objectives

• Appreciate the value of power, influence and persuasion to be effective within your organization

• Uncover the barriers that impede your progress in your organization.

• Understand and self-assess your ability to persuade and influence across department lines with or without power

• Learn a 3-step process for achieving your goals when promoting new initiatives or making a change

• Gain specific strategies you can put in place to effectively navigate the politics in your organization

• Review what you need to do now, to be able to drive change and gain buy-in for results

Details

9 AM - 12 PM

3 Credits 3 Credits


Critical Leadership

Series

3

Management Fundamentals

This class looks at management from a broad brush stroke perspective and then drills down into key skills needed to manage effectively. In today’s fast paced and ever changing environment both new and experienced supervisors need to examine what it takes to be effective and get results. In a recent study by Gallup out of 7,000 respondents 50% said they quit because of their manager. Supervisors are a company’s first line of defense, and knowing how to manage effectively can make the difference.

Learning Objectives

• Defining what it takes to be effective as a manager • Exploring the challenges that get in the way • Looking at the driving forces that have evolved how

managers engage with employees today • Examining how to motivate employees of multi-

generations • Defining engagement and 12 practices that can be

adopted to influence employees to become more engaged

• Identifying what it takes to develop employees through a 4-step training process

• Understanding a 5-step process for delegation and the power of delegation and accountability

Details




Managing Generation Gaps

There has been a lot of talk about Millennials in the workplace, but do we truly understand what it takes to manage this group now the largest population at work. In this session, managers will have the opportunity to explore the 4 generations for context, then take a deeper dive into understanding Millennials and their drivers. Through activities, discussion and self-assessment those who attend this session will have an opportunity to discover techniques for better managing the youngest generation in the workplace.

Learning Objectives

• Define: What is a generation?• Understand the influencers and motivators of the 4

generations in the workplace• Take a deeper dive into understanding Millennials in

the workplace: what they need, what they value and the roadblocks they face

• Uncover how managers that are challenged view millennials versus managers who have this generation figured out

• Look at the 9 Critical Competencies for managing Millennials more effectively

• Self-assess your skills, competencies and perspectives in managing Millennials

• Explore the Top 10 Skills where you can mentor, train and coach Millennials for their success

• Identify specific actionable strategies to apply to manage Millennials for result

Details

9 AM - 1 PM

4 Credits 4 Credits



Series

1

Managing Remote Employees

We can work from anywhere, at anytime, and we do! The “everywhere office” is no longer a myth. Late adopters nervous about maintaining productivity have slowly joined the ranks of believers, and in many cases even see the advantages of working from home.

But, how does one manage, engage and retain a workforce that may not always be within earshot? Remote teams encounter numerous challenges whether employees are located in another state, another country or just work from home 1 or 2 days a week.


• Look at the drivers• Understand where we are today & why• Identify challenges in managing a remote team• Frustrations and difficulties• Explore strategies for success• What do you do?• What could you do?• The top 5 strategies

Details

9 AM - 1 PM


4 Credits 4 Credits

Managing People through Motivation

Some people are born motivated. Others have to be, well…motivated.

Whether your employees report in every day to the floor or from an off-site network, the success of your organization depends a great deal on the motivation they bring to the job.

“Managing People Through Motivation” uses case studies from top-notch Fortune 500 companies to help you identify specific methods you can use to improve employee motivation. You’ll learn how to use observation tools to find out what motivates your employees and you’ll study classic motivational theories.The results will help you influence the behaviors of others and tweak your own behavior to improve your bottom line.

Learning Objectives

• Know what it means to engage people; discuss the meaning of motivation by getting to the core of what impacts your employees’ productivity

• Get your employees charged; find out what makes them tick through examining and understanding some of the classics in motivational theory

• Learn how to use observation tools presented in this session to drill down to what truly motivates your employees

• Understand and appreciate that motivation begins with each individual

• Use the C.A.R.E. model to identify specific methods you can use to improve employee motivation through case studies from top-notch fortune 500 companies

Details





Series

1

Managing Up the Ladder

Your success depends not just on how you manage those who report to you—but also on those to whom you report.

It’s not about top down management anymore—things have changed. For organizations to be successful today, everyone needs to contribute. Learn how to manage the managers in “Managing Up the Ladder”, a half-day seminar that is part of the Advanced Leadership series.

You’ll learn strategies for acquiring buy-in from those above you in the organization and tools for more effective communications. You’ll uncover the five questions not to ask your manager and learn a six-step approach for having tough to have conversations.

Learning Objectives

• Learn methods to get buy-in from those above you in the organization

• Find your personal power through acquiring skills to influence and persuade for success

• Understand how to communicate more effectively with your manager

• Avoid 10 critical mistakes when it comes to managing upward

• Uncover the 5 questions NOT to ask your manager that can impact your success

• Learn the 6-step approach to having the “tough to have” conversations

Details

9 AM - 1 PM

Performance Management: More Than Just an Appraisal

Providing effective performance management is akin to watering your garden—it spurs growth.

And the most successful managers and leaders understand that talent development and performance improvement are not random incidents—they’re part of an on-going plan to nurture employees.

“Performance Management” is a one-day seminar that teaches you how to develop a holistic and proactive strategy for performance management in your department, including performance appraisals. You’ll learn tools for building a comprehensive action plan for employee performance, and coaching and mentoring skills that will help you work with employees to define clear plans for personal development and career growth.

Learning Objectives

• Understand Performance Management as a holistic, proactive approach to managing employee development

• Set clear expectations and provide tools to support performance

• Coach, mentor and provide performance feedback as a continuous and ongoing development approach

• Work with employees to define clear plans for personal development & career growth

• Develop an effective approach to the annual appraisal process

• Build a comprehensive action plan for managing the performance of their current employees

Details





Advanced Leadership

Series

2Advanced

Leadership Series

2

Project Management 101

The purpose of this course is to give participants a better understanding of the fundamental aspects of project management from conception to completion; the focus will be on the underpinnings and the thought process necessary to be successful. Using a combination of lecturette, group discussion, self-assessment and exercises, participants will focus on the dynamics of project management, reviewing what’s required to work successfully throughout a project life cycle.

Learning Objectives

• Define and understand the fundamentals of project management including the project life cycle

• Understand the phases of project management and what is required for each phase including the “Big 3”

• Apply S.M.A.R. T. objectives in the planning phase• Identify project management tools for coordinating

multiple resources• Identify what needs to happen when things go wrong• Rate yourself as a project manager• Identify PMI’s (Project Management Institute) “9

Areas of Management” and practical applications for success

Details

9 AM - 1 PM

Stepping Up to Management

So you want to be a supervisor?

Making the move to leadership isn’t solely about being the best at what you do. And, it’s no longer about being responsible for your own work load; instead, you will need an entirely new set of skills to be successful. In this transition to supervisor, individual contributors find they all face unexpected challenges. Participants attending this session will have the chance to examine exactly what it takes to lead others.

There are 8 critical questions to identify whether management is a good fit. Through these targeted questions and other assessments, the necessary skills needed for development will be identified by each individual attending. Rewards, challenges and what it takes to be a manager will all be explored in a highly interactive format.

Learning Objectives

• Examine the role and how it’s different from being an individual contributor

• Defining skills, competencies, responsibilities & challenges when managing

• Assessing if the role is right for you• Balancing and managing tasks and people

through planning and organizing• Examining a Performance Management model

for a holistic view• Understanding the role of communication and its

link to managing effectively• Knowing what it takes to motivate and engage

others• Defining the art and science of delegation• Identify strategies to build the skill level of

employees including feedback• Create a development action plan to step-up

Details

9 AM - 1 PM Assessment Included.


4 Credits


Strategic Thinking: Problem Solving & Decision Making

Somebody needs to make a decision.

How many times have you heard that in your workplace?

Sometimes people pass the buck not because they’re irresponsible, but simply because they aren’t skilled problem solvers. This workshop is designed to teach you new strategies and techniques in problem solving. You’ll utilize the DILEMMA process and learn new tools such as Force Field Analysis, Flow Charting, and Cause and Effect Diagramming. You’ll build an action plan, discuss how to implement problem solving with your team, and learn how to evaluate the effectiveness of a solution once it’s implemented.

Learning Objectives

• Identify and apply the seven steps toward solving a DILEMMA

• Uncover your predominant problem solving style• Leaders will identify current issues and utilize the

DILEMMA process as well as other problem solving tools such as Force Field Analysis, Flow Charting, Cause and Effect Diagramming.

• Participants will build an action plan and discuss how these problem solving techniques can best be utilized by staff to aid in the decision making process.

• Leaders will determine how to evaluate the effectiveness of a solution once it is implemented.

Details

9 AM - 12 PM

Succession Planning

The U.S. has a simple plan for succession—every four years the CEO in the White House is either voted back in or thrown out. Your succession plan will take a little more work than that.

The reality of your business is that key employees, including yourself, eventually leave. How you manage those transitions has a serious impact on the success of your organization, so it’s important to create a succession plan before you need one.

“Succession Planning” is a highly interactive seminar designed to help you explore best practices for success management and develop a framework for succession in your company that will help you minimize disruption and loss of productivity.

Learning Objectives

• Distinguish succession management as a critical leadership function

• Define key elements of succession management• Identify best practices in succession

management• Develop a succession management framework

for your area

Details

9 AM - 1 PM


4 Credits 4 Credits 3 Credits 3 Credits 3 Credits


Critical Leadership

Series

3Critical

Leadership Series

3

Taking Flight with DISC

The Taking Flight with DISC training program offers a high energy, engaging experience for participants as they learn why they click with some and clank with others. Employees who are self aware are more likely to maximize their talents, better recognize and manage their challenges, and produce better results. Self-aware employees also work better with their colleagues, which enhances teamwork at every level of your organization and shapes your culture. In return, your company experiences higher morale, lower turnover, and greater profits.

Taking Flight with DISC is fun to learn, inspirational to experience, easy to remember, and practical to apply.

Learning Objectives

• Understanding the styles enables individuals maximize strengths and better manage challenges.

• The styles help team members to better manage conflict, reduce stress, and improve relationships between coworkers.

• DISC awareness dramatically improves communication, which leads directly to higher levels of productivity and morale.

• Understanding DISC enables coworkers to build trust through genuine appreciation of what each DISC style brings to the workplace.

Details

9 AM - 4 PMDISC Assessment and catered lunch included.


6 Credits 6 Credits


Advanced Leadership

Series

2

Team Development

If you could build a fantasy work team, who would you draft?

It’s easy to build an ideal team when you’re working in a virtual game environment. But when you’re working in a brick and mortar reality, how do you build a winning, cohesive team?

“Team Development” is a Level II interactive seminar that will help you learn strategies for creating a successful, unified team, whether you’re managing the daily activities of employees or putting together a special team for a unique project. You’ll learn the stages of team building, role-play activities for building cohesiveness and learn how to move your team from ground rules and objectives to outstanding performance.

Learning Objectives

• Understand team stages and the strategies a leader can take to move a team to the performance stage

• Understand the importance of establishing clarity around purpose, objectives, action plans and ground rules in team beginnings

• Identify the positive and negative roles of team members and how to work with both effectively for team success

• Use a variety of team building activities to build a team’s cohesiveness and foster team spirit

Details


Team Lead Certification

In today’s fast-paced and ever-changing environment many individuals are expected to manage and lead others without position power. Companies that perform depend on Team Leaders, Project Leaders, and Work Coordinators more than ever. While Team Leaders may not have the power of management, they must possess the ability to effectively communicate, influence, set goals, manage time, and resolve conflict. They also need to be able to improve the efficiency of their team through diagnosing problems and effectively training others.

This interactive two-day program will help ensure that your team leaders are well prepared to perform at a high level. Through group discussions, exercises, role-plays and action planning, participants will develop the skills they need to succeed as team leaders, and better understand how to apply those skills to their specific workplace situations.

Day 1

• Defining the difference between a lead and supervisor/manager

• Adopting a manager mindset through self-assessment

• Understanding the expectations of your boss, employees, peers and customers

• Identifying common pitfalls• Learning 5 key strategies for overcoming the

transition from peer to lead• Pinpointing required techniques to take charge and

be an effective leader• Examining a structured approach to organizing &

planning work

Day 2

• Developing expectations and setting goals with employees

• Managing difficult employee behavior & conflict• Understanding best practices for on-the-job training• Exploring concepts of effective communication• Gaining an overview of delegation techniques

Details





Advanced Leadership

Series

2

The Strategic Leader

This 2-day, strategic-level leadership program is designed to inspire and engage, and give organizational leaders a chance to gain insights into their own personal development needs to meet whatever leadership challenges lie ahead for themselves, their executive teams, and their organizations.

Leadership is an Observable, Learnable Set of Practices, Not a Gene.

Perfect for an executive team, this program is based on 30 years of research and data from Jim Kouzes and Barry Posner, authors of The Leadership Challenge®. By gathering evidence focused on exactly what great leaders actually do, their findings identify and validate 5 Practices that are critical for leaders to be successful.

Makes a Difference in How Leaders Impact Their Organizations

Participants in this program will work to identify specific actions for improving the Five Practices and for communicating that plan with their team or manager. With a plan of action in hand for taking the key learnings from the workshop back to the workplace, participants are prepared to implement these new leadership practices back on the job and apply them to current organizational challenges.


12 Credits 12 Credits


The Five Practices of Exemplary Leadership®

Based on Kouzes and Posner’s data collected over 30 years, effective leaders consistently engage in 5 critical practices. And, these practices can be learned by anyone.

• Modeling the Way• Inspiring a Shared Vision• Challenging the Process• Enabling Others to Act• Encouraging the Heart

Details

9 AM - 4:30 PMTraining materials, LPI-Self Assessment, workbook and catered lunch included.

ADA – Accommodation Procedures and Compliance Training

From its inception, the ADA was intended “to assure equality of opportunity, full participation, independent living, and economic self-sufficiency for individuals with disabilities.” Unfortunately, what this has meant for employers is a very complex law, with rules that are confusing and often misunderstood.

Plus, the law has undergone significant changes in the 25 years since it was signed into law. Did you know, for example, that in many instances the ADA will require that you provide leave to an employee who requests it as a “reasonable accommodation”? (which is why the ADA has often been called “the FMLA for small employers”). Employers also often overlook that they too have rights under the ADA, and that the employee also has various obligations under the law.

Learning Objectives

• Employee’s rights to a reasonable accommodation• Employer’s rights and obligations under the law

Details

9 AM - 1 PM

L E G A L & C O M P L I A N C E

4 Credits 4 Credits

Avoiding Harassment and Discrimination in the Workplace (online interactive) - Employee Session

This workshop will give you an overview of the laws and policies governing workplace harassment. You’ll learn to recognize what is and is not appropriate behavior and your role in maintaining a respectful and productive workplace.

Learning Objectives

• An overview of workplace harassment and discrimination laws

• Clear definitions of unlawful harassment, “hostile work environment”, discrimination, and protected categories

• An overview of sexual harassment, workplace retaliation, and the complaint procedure

• Explain that your company prohibits unlawful harassment and retaliation, review your complaint procedure

• Real world examples to help employees understand the differences between unlawful harassment and lawful workplace interactions and to help them assess whether they need to modify their workplace conduct

Details

45 Minutes


Avoiding Harassment and Discrimination in the Workplace (online interactive) - Manager Session

This workshop will help you fully understand the laws and policies governing workplace harassment, recognize what is and is not appropriate behavior and, most importantly, understand what your role as a manager is in maintaining a workplace free of harassment.

Learning Objectives

• An overview of workplace harassment and discrimination laws

• Clear definitions of unlawful harassment, “hostile work environment”, discrimination, unlawful retaliation, and protected categories

• An overview of sexual harassment, workplace retaliation, and the complaint procedure

• The supervisor’s (or manager’s) key role in preventing harassment, discrimination, and retaliation claims, and reducing liability exposure for the company

• Real world examples to test managers’ knowledge, highlight the differences between unlawful harassment and lawful workplace interactions, and to highlight what managers should look for as a “red flag” that conduct may need to be investigated

Details

2 Hours

2 Credits 2 Credits


Basics of Federal Employment Laws

Law review isn’t just for law students.

Federal employment law governs every aspect of employer-employee relations, beginning with pre-employment inquiries...meaning incorrect HR practices can land you in trouble with an employee even before he or she is hired!

Lawyer up with “The Basics of Federal Employment Law”, a one-day course that provides an overview of primary federal employment laws and how they impact your workplace. You’ll leave with an understanding of the Family and Medical Leave Act (FMLA), the Fair Labor Standards Act, rules governing discrimination, and how to properly manage employees with disabilities.

Learning Objectives

• Obtain a basic knowledge of primary federal employment laws and how they affect the workplace

• Understand the Fair Labor Standards Act and exempt/non-exempt job classifications

• Become more knowledgeable of Title VII • Determine between lawful and unlawful

pre-employment inquiries • Explore reasonable accommodation under the

ADA • Understand the interplay between FMLA and

ADA • Understand how recent changes in the FMLA

and ADA will affect organizations

Details





1

FMLA Administration Workshop

The Family & Medical Leave Act, as amended, requires employers of 50 or more employees to provide eligible employees up to 12 weeks or 26 weeks of unpaid leave under certain circumstances. This seminar will review the Act and define key concepts such as “eligible employee,” “serious health condition,” “intermittent leave,” and “qualifying exigency.”

Learning Objectives

• Covered organizations, employees and situations• Certification and notification requirements• Definition of Serious Health Condition and

Health Care Provider• Timing and types of leave• Pay and benefits options/requirements• Key employee exemption• Reinstatement requirements• Enforcement and administration• Notable court decisions

Details

9 AM - 1 PM


Progressive Discipline & Termination

Sometimes it hurts to say good-bye. And sometimes it can hurt you not to.

Discipline and discharge in the workplace can get especially sticky when substance abuse issues are involved. “Progressive Discipline and Termination” is a half-day workshop that provides practical guidance on discipline and discharge issues.

You’ll learn how to keep your composure in tough situations and understand the keys to conflict management. You’ll also review steps you should take in disciplinary action and review ethics and discuss unemployment insurance topics.

Learning Objectives

• Learn how to keep your composure in tough situations

• Understand the keys to conflict management• Identify the steps of disciplinary action• Explore ethics and integrity

Details

9 AM - 1 PM

4 Credits 4 Credits



Advanced HR Series

2Advanced HR Series

2

When and How to Investigate Sexual Harassment Claims

In today’s workplace, it is critically important to recognize when to investigate a sexual harassment allegation and equally important to understand how to properly conduct a workplace investigation. Having conducted a proper investigation at the right time is often crucial to an employer’s ability to defend against regulatory and civil liability, and failure to promptly and properly investigate a particular complaint can waive an employer’s legal defense, or significantly undermine its legal position in litigation. Conducting effective workplace investigations can also help an employer improve employee morale, increase productivity (when coupled with appropriate disciplinary action), reduce turnover rates, and improve organizational culture by ending inappropriate conduct on a company-wide level.

In this workshop you will solidify your understanding of:

• When to investigate an allegation of sexual harassment; and

• How to investigate allegations of workplace misconduct, including how to determine: • Whether allegations of misconduct have merit; • Who was involved in the misconduct; • Disciplinary or other measures that should be

taken against the alleged perpetrators to prevent recurrence and limit employer liability; and

• Preventative steps to avoid future similar incidents.

Why Attend

The EEOC specifically recommends that workplace investigations be performed by “well-trained, objective, and neutral investigators.” In light of this, and considering that an improperly conducted investigation

can exacerbate the underlying problem being investigated and, in some instances, create additional liability for the company, it is critical for your company to understand the various legal issues associated with conducting an investigation.

Course Overview/Learning Objectives

This workshop will cover the following topics:

1. How to Determine When to Investigate Workplace Conduct

2. Understanding the EEOC’s Guidelines for Effective Workplace Investigations

3. A Step-by-Step Guide on How to Conduct a Workplace Investigation, including:

• Developing your investigation plan; • Collecting and analyzing evidence;• Conducting witness interviews; and• Making credibility determinations;• Making factual determinations;• Documenting your investigation efforts;• Drafting the your investigation report;• Determining the response;• Communicating the outcome; and• Monitoring future conduct.

Details

9 AM - 1 PM


4 Credits 4 Credits


Mindfulness for Work

According to Harvard Business Review, “1 in 5 engaged employees is at risk of burnout.”

We know that high engagement results in desirable behaviors, yet, according to the research by Yale Center, a side effect of high engagement can be turnover due to burnout. In fact, all employees are at risk of burnout in today’s fast-paced work environment. The Information Age has spawned a work world that moves at rapid speed and most of us are just trying to keep up. So, how do employees counter this effect? The answer: “Mindfulness.”

During this workshop, participants will have the chance to explore the what, the why, and the how of mindfulness along with recent neuroscience that supports its positive impact. Learn what companies like Target, Google, Aetna, Huffington Post and Wegmans are doing to support their employees when it comes to mindfulness and well-being.

During this workshop participants will:

• Understand what mindfulness is• Learn the importance of mindfulness and its

positive impact• Get the chance to try out a variety of practices

during the session• Link the usefulness of mindfulness to the

workplace• Prepare an action plan to bring back to work

Details

9 AM - 12 PM

P E R S O N A L / P R O F E S S I O N A L D E V E L O P M E N T


The Principles of Professionalism: Developing a New Class of Leaders

The future of your company depends on how well the incoming generation can take over. Talent development is key. The youngest generation graduating and entering the workforce need and want skills for success. Which skills do they need most? Based on our research there are 6 Critical Skills for workplace success. In this session, we identify what hinders communication, relationship-building, and job performance. And, we teach participants the practical skills they can apply on the job to implement their new knowledge.

The Top 6 Mission Critical Success Skills

Through our extensive research, talking with employers, and engaging with Millennials over the past few years, we’ve defined 6 Mission Critical Success Skills that will give employees new to the workforce a chance to kick-start a successful career.

It is our responsibility as managers to pass on what it takes to be successful to the youngest generations: Millennials and Gen Z. To round off a young person’s education these, added skills will support their ability and success, grooming them for management roles of the future.

Mission Critical Skills:

• Interpersonal Skills• Social Networking without a Device• Time Management• Communication• Focus Awareness • A Can-Do Attitude

Details

9 AM - 4 PM

Time Management: Juggling Multiple Priorities

This interactive and motivational program is designed to provide participants with opportunities to understand and better handle the responsibilities they face in today’s increasingly hectic workplace. Employees juggle many responsibilities at work, and everyone faces a different set of challenges, yet all are working toward the same basic goal: getting the most out of their workday. Through exercises and activities, participants will learn that balancing work responsibilities requires skill and creativity. A willingness to try new approaches and life skills is key to ultimate success, and most of the time the simple changes can make the greatest difference.

Learning Objectives

• Organize and compartmentalize work tasks• Prioritize responsibilities, tasks and necessary

“to DOs” for results• Identify areas for improvement and strategize

concrete and specific solutions• Use techniques to eliminate time wasters and

interruptions • Write SMART goals to impact efficiency and

direction

Details

9 AM - 1 PM

P E R S O N A L / P R O F E S S I O N A L D E V E L O P M E N T

4 Credits


Stress Management: How to Make It Work FOR You

Eat stress for breakfast. Or at least, don’t let it give you heartburn.

Stress in today’s work environment is unavoidable. But you can learn to manage and even, yes, make it work for you. In this workshop you’ll discuss how to recognize the signs of stress in yourself and those around you, identify causes of stress and create an action plan for reducing stress in your work and personal life.

And at just three hours long, it won’t stress you out!

Learning Objectives

• Recognize signs of stress, in themselves and those close to them

• Identify causes of stress and tools for reducing or eliminating this stress

• Manage more effectively stress in their work and personal lives

• Create an action plan for reducing stress

Details

9 AM - 12 PM

LEAN Operations

Lean is a powerful instrument for improving operations. It enables organizations to service customers in the fastest, most productive manner possible by eliminating non-value added activities.

These non-value added activities are known as the Seven Wastes: extra motion, overproduction, unnecessary movement, waiting, inventory, rework and transport. Lean utilizes a methodical set of tools - visual management techniques, pull systems, balanced work, cellular production, work teams and standardization - in order to fight them.

From insurance and health care to production and distribution, a diverse group of industries have benefited from these processes, and the results are proven.

Benefits of Lean:

• Increase speed within your company to serve customers faster

• Improve productivity through elimination of non-value added activities

• Reduce inventory• Create a visual workplace where everyone knows

what needs to be accomplished

Participants will learn the 5 Main Tools of Lean:

• Learn how to Value Stream Map and identify and quantify waste

• Utilize 5S Visual Management to improve productivity through organization and standardization

• Process Flow Map and eliminate non-value added activities

• Create a Pull System using Kanban Inventory Control

• Streamline work processes using Flow Velocity® analysis and design

Details

3-Day Workshop 9 AM - 4 PM

P R O D U C T I V I T Y


Six Sigma - Green Belt

Put thousands of dollars back into your business with SIX SIGMA - GREEN BELT Certification and Implementation.

If you want your employees to use Six Sigma - Green Belt tools and techniques to solve problems, this workshop is the answer!. It makes Six Sigma easy to learn and implement for managers, executives, front-line and technical employees alike.

Benefits of Six Sigma:

• Dramatically decrease mistakes/defects in processes

• Improve customer service quality and consistency• Reduce direct and indirect costs

Participants solve problems using DMAIC processes:

• Define problems• Direct data-gathering (Measure) phase of the

project• Analyze data statistically and graphically• Understand statistical experimentation to Improve

processes• Create Control strategies

Details

3-Day Workshop 9 AM - 4 PM

Training & OD Users Group

MEA’s new Training & Organizational Development Users Group is a collaborative gathering of like-minded professionals. This group has been designed to leverage the knowledge of talented training, HR and OD professionals, who see learning as an essential part of their business. Participants in this group will be able to:

• Hear what others in the region are doing and learn from their experiences

• Get insight in case you’re not sure which approach, initiative or process makes most sense

• Manage information overload by identifying the “critical to know” vs “nice to know” on industry information, trends, resources, learning strategies etc.

• Build deep, trusting relationships with like-minded professionals

• Accelerate your professional growth and bring back new insights to your company

The Training & OD Users Group meets 4 times per year in King of Prussia, PA.

Environmental, Health & Safety Roundtable

Industry professionals that have been tasked with EHS compliance at their facilities meet quarterly to discuss EHS compliance topics and share knowledge and experiences. The group is facilitated by a Senior EHS professional. Sample agenda items include:

• EHS Compliance due dates• Environmental reports review• New OSHA/EPA/DEP initiatives• Recent enforcement actions• Sharing of innovative compliance ideas• Various EHS topic briefings• Supplied EHS compliance guidance materials

The Environmental, Health & Safety Roundtable meets 4 times per year in King of Prussia, PA.

“Master The Tactics” Roundtables

Perfect for the HR generalist or administrator, this roundtable group will focus primarily on the tactical implementation of HR practices and compliance. Sample agenda items include:

• Are your policies and practices up-to-date?• The fine line of HR: The role of objectivity• Effective open enrollment strategies• FMLA administration

“HR Business Partner” Roundtables

Typical participants are C-Level, or report to C-Level within an organization and regularly make decisions that impact the workforce. Sample agenda items include:

• Reinventing the performance management process

• Is your compensation structure working for you?• Tactics for management training• How to influence and get buy-in on your ideas• FMLA management

Both the “Master The Tactics” and the “HR Business Partner” HR Roundtables meet 4 times per year in King of Prussia, PA.

HR & Benefits Roundtable (NJ)

Participants get the opportunity to discuss the unique complexities of New Jersey employment law with a variety of subject-matter experts. Sample agenda items include:

• FMLA/NJ FMLA Challenges• FLSA Guidelines: Can you dock an exempt

employee?• HR Big Data Trends• Aging Workforce & Succession Planning

The HR & Benefits Roundtable meets 4 times per year in New Jersey (location TBD).

R O U N D T A B L E S


Building Training From the Ground Up

How do you create a culture of learning in your organization?

A training and development program can make the difference between a good performance and a great performance—but only if it’s part of a holistic, strategic approach to organizational learning.

Learn how to develop a learning organization with “Building Training From the Ground Up”. In this one-day seminar you’ll learn how to plan, design and present your plan to management, creating a manageable process for training success. You’ll learn to prepare and administer a training needs analysis, establish training goals that support the mission and objectives of your organization and design tools that measure the effectiveness of training.

Learning Objectives

• Prepare and administer a training needs analysis• Establish training goals that support the mission and

objectives of the organization• Promote training objectives and communicate

arguments for financial support of training• Understand the levels of measurement• Design tools that measure training effectiveness

Details


Train-the-Trainer

Know what you’re talking about, but not sure how to convey it to others?

Even if you’ve never spoken in front of a room full of trainees you can still learn to lead an effective training program in, “Train-the-Trainer”, a one-day, interactive workshop.

Designed for in-house trainers and leaders or supervisors with training responsibilities, this workshop will teach you to create clear, measurable learning objectives and write and deliver training content. You’ll review principles of adult learning, learn group facilitation and on-the-job training methods, and develop a task analysis. At the end of the session, you’ll be prepared to deliver effective employee training, no matter what the topic.

Learning Objectives

• Identify performance gaps and training needs• Write clear, measurable learning objectives• Develop a task analysis from a job description • Conduct training effectively from preparation to

the actual delivery• Write and deliver training content using adult

learning principles • Demonstrate knowledge of group facilitation and

individual on-the-job training methods

Details


T R A I N I N G M A N A G E M E N T A N D D E V E L O P M E N T



Strategic HR Series

3

234 Mall Blvd., Suite G-50, King of Prussia, PA 19406 | 800.662.6238 | www.meainfo.org

MEA knows that people are at the heart of your success. Regardless of company size, you cannot afford to

neglect your best asset. We provide long-term engagement strategies that attract, develop, and retain your

talented workforce. MEA invests in your employees and delivers solutions that help grow your business.

No other provider can deliver such a depth of cost-effective services with a personalized feel. Our training and

development programs target every level of an organization to boost workplace efficiency. MEA keeps members

informed and up-to-date on all current HR, compensation, and legal practices to ensure their businesses remain

current and compliant. Cohort programs and roundtables connect your business to fellow industry leaders, while

our Expert Hotline keeps members connected right to our experts. MEA is there for your team when you

need us, as you need us.

We take a truly human approach to maximizing profitability and minimizing costs. MEA makes employee

satisfaction a priority in order to strengthen company culture, increase productivity, and improve the bottom

line of your business.

Every MEA Member Enjoys Free Benefits

• Unlimited 24/7 Expert Hotline Calls (HR, Legal, Compensation and Benefits)

• Free Legal Services Suite including Employment Legal Counsel and Document Reviews and Amendments

• Online Member Tools featuring Knowledge Guides, Sample Handbook Policies, Templates and More

• Regional and National Compensation Survey Data with Custom Report Tool

• AnswersNow - an Online Database of Federal and State Laws and News, Compliance-related Posters, and

Expert Analysis ($950 value)

• One Complimentary Job Analysis with The Predictive Index ($300 Value, 1st Year)

• One Free Training Workshop (Valued up to $295, Excludes Conferences and Special Events)

• MEA Alerts, Newsletters, and Webinars

• HRCI Credits - Members Can Earn up to 12 Credits Per Three-year HRCI Renewal Cycle, and Receive

$50 off the PHR, SPHR, or GPHR Exam

• One Free State, One Free Federal Labor Law Poster

• Quarterly Peer Roundtables - New Members Get Two Roundtable Subscriptions for Free During First Year

• Annual HR Planning Meeting with Our Member Experience Team

• PLUS Special Rates for All MEA Services Including Onsite Training, Recruiting, Projects, Briefings,

and Special Events.

We support our members and give them the tools to create a positive work environment while increasing

their organization’s growth potential.

M E A H E L P S M E M B E R B U S I N E S S E S


Online Calendarwww.meainfo.org/calendar

Call800-662-6238

[email protected]

Please Note

• Please see our online training calendar for pricing and dates. Visit www.meainfo.org/calendar.

• MEA Member organizations will be automatically billed for registrations or may pay in advance.

• Non-Member registrations MUST be accompanied by payment.

• Confirmation emails will be sent to registrants one week before the program.

• Late registration will be accepted up to the day of the seminar.

• Business casual is considered appropriate dress unless otherwise specified.

Timing Is Important

Seminars fill quickly. Early registration benefits you by ensuring your place in the class you want. In the event that MEA must reschedule or cancel a seminar, participants will be notified immediately.

Cohort Training Policy

• Participants must complete at least five of the six sessions to graduate.

• Partial refunds will not be issued for missed Cohort sessions.

Directions

MEA offers public seminars in King of Prussia, PA.

Please visit our website for detailed directions at www.meainfo.org/about/directions.

How to Register Inclement Weather Policy

In the case of inclement weather, please call MEA’s main number, 610-666-7330, after 6:30 AM on the day of the training to see if your training workshop is running.

Please use your judgement in determining whether or not it is safe for you to travel to MEA.

Cancellation Policy

If you are unable to attend a workshop, you may cancel up to 5 business days before the workshop* and your company will not be billed. If you do not cancel and do not attend training, your company will be charged for the cost of the class.

*Cancellation notice must be received in writing.

*Excluding briefings and special events

Tax Deduction of Expenses

Treasury regulation (1.162) permits an income tax deduction for educational expenses (registration fee and cost of travel, meals and lodging) undertaken to: (1) maintain or improve skills required in one’s employment or other trade or business, or (2) meet express requirements of an employer or a law imposed as a condition to retention of employment, job status or rate of compensation.

Payment

We accept the following credit cards:

• Discover• Mastercard• Visa• American Express

R E G I S T R A T I O N I N F O R M A T I O N


234 Mall Blvd., Suite G-50, King of Prussia, PA 19406 | 800.662.6238 | www.meainfo.org

workshop descriptions catalog · to supervisors or managers, they all face unexpected challenges....

Documents