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Workshop facilitators � presenters

Day 1 (Monday 9 September): Opening ceremonyTime: 2pm to 3:30 pm • Venue: Chapel – 3rd floor North Shore HospitalOpening ceremony speech by Dr Dale Bramley

Day 2 (Tuesday 10 September): Workshop – nursing & Allied Health panel discussionTime: 3pm to 4:30 pm • Venue: Kawakawa Room – Waitakere Hospital

Facilitator

Sue is an Organisational Development Specialist who has been part of the Waitematā District Health Board team for a number of years.

She helps individuals, teams and services develop their skills and enhance the care they provide in working environments where they can be at their best.

Sue is passionate about providing support for the people who work directly with our diverse community.

Panel member

Angela has 33 years nursing experience. She graduated as a registered nurse in China in 1987, registered in New Zealand in 1997, and completed her Bachelor Degree in AUT in 1998 – starting work at North Shore Hospital a year later. In 2005, she transferred to Waitakere Hospital’s Titirangi ward, becoming one its original RNs. She was the first level 4 RN for an acute medical ward in Waitakere Hospital and completed her Post Graduate Diploma in 2010. Angela worked as acting Charge Nurse Manager for Titirangi ward from 2010 – 2012 and has been Charge Nurse Manager for Titirangi ward ever since.

Health Hero in August 2013

Health Hero Team in July 2016

9–13 Sept • Diversity & Inclu

sion

Dr Dale Bramley CEO Waitematā DHB

Sue Christie Organisational Development

Specialist, HR Waitematā DHB

Angela Yang Nightingill Charge Nurse Manager

Titirangi Ward Waitematā DHB

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Theresa Araullo Manager – NASC Waitematā DHB

Hyeonjoo Lee Gerontology Nurse Specialist

Community & Residential Aged Care Facility Waitematā DHB

Andrea D’Silva Social worker – ED

Waitematā DHB

Panel member

A registered nurse by profession, Theresa worked in the aged residential care sector and managed clinical compliance with two West residential care facilities before joining NASC on 2011.

She has worked in inpatient and community care and is passionate about the care of Older Adults supporting efforts to maintain their independence in the community.

Panel member

“My passion for nursing, especially gerontology, has brought me to this position. I came to New Zealand in 1994 from South Korea. I have worked in various areas of nursing including surgical, maternity, oncology and gerontology for the past 30 years. I was fortunate to join the community gerontology nursing team at Waitematā DHB, and have been doing this for more than 10 years.

I have completed a Masters in Nursing and am currently completing postgraduate studies at Massey University. I also chair a charitable trust called KWWCG (Korean Women’s Wellness Community Group).

My hobbies include outdoor activities such as tramping and golf. I have two grown-up children.”

Panel member

“I am a social worker in the emergency department. I have worked with the DHB for over 14 years across the North Shore and Waitakere hospitals. I enjoy being a social worker. My role is often challenging yet rewarding.

I enjoy helping individuals, families and groups of people cope with problems they are facing in order to improve their lives. I believe that a social worker needs to have a strong sense of professionalism, good listening skills, self-awareness, organizational skills, non-judgmental attitude and patience. Waitematā DHB has a good working environment and is supportive towards the social work profession. On a personal note, I am from India, married with one son who is 24 years-old.”

Panel member

Kim is an occupational therapist trained in New Zealand.

Originally from Malaysia, she has worked in Malaysia and New Zealand in a variety of settings such as mental health, physical health and paediatrics.

Since 1990, Kim has worked with older adults at Auckland and Waitakere hospitals as well as in a community setting.

Kim Ooh Occupational Therapist

Allied Health West Waitematā DHB

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David Price Director – Patient Experience

Waitematā DHB

Dr Zhuoshi Zhang Diabetes Dietitian Waitematā DHB

Samantha Bennett Asian, new migrant and former refugee health

gain manager – Planning, Funding & Outcomes team,

Waitematā DHB & Auckland DHB

Day 3 (Wednesday 11 September): Workshop – Let’s Talks about Patient ExperienceTime: 10am to 11am • Venue: Rata Room, Whenua Pupuke

Facilitator

Asian patient experience videos will be also available during the workshops

Presenter

Zhuoshi is a diabetes dietitian at Waitematā DHB. She completed her dietetic training and a PhD in Human Nutrition at the University of Otago. She has a special interest in Asian nutrition because she was born and raised in China. In this workshop, she will share her research and personal experiences which will be helpful for staff who need to talk to Asian patients about their food in hospital.

Workshop – for DHB and Community Health ProfessionalsTime: 2pm to 5pm • Venue: Auditorium, Whenua Pupuke

Facilitator & Presenter

Samantha has an education background and postgraduate qualification in public health, majoring in health promotion. She has worked in Australian and Singaporean governments in various public health portfolios across physical activity, early years and primary care. Samantha has worked on capacity building strategies for health professionals with people skills - motivational interviewing and health literacy in collaboration with the National University of Singapore. In her role as the Asian, Migrant and Former Refugee Health Gain Manager, she oversees strategic planning at the population health level across Waitematā DHB and Auckland DHB with the aim of improving health outcomes in targeted Asian, new migrant, former refugee, asylum seeker and student populations where disparities impact on health status’.

Presentation topic: Inclusive health service access and provision to former refugee, asylum seeker and international student populations.

Former refugee, asylum seeker and international student populations from culturally and linguistically diverse backgrounds face significant barriers to accessing and using health services, largely due to issues such as lack of awareness of the New Zealand Health & Disability System, eligibility and entitlement rights, culturally competent workforce, cost and health literacy. The presentation will outline key challenges faced by subpopulations, current initiatives to improve targeted health outcomes, and the role clinicians and frontline staff play in inclusive, culturally-responsive health service provision and patient experience.

Workshop – Talking about food with your Asian patients Time: 11am to 12pm • Venue: Rata Room, Whenua Pupuke

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Dr Yogini Ratnasabapathy Consultant – HOAS

Waitematā DHB

Dr Janet Liang Specialist Intensivist

Waitematā DHB

Presenter

Yogini completed her Fellow of the Royal Australasian College of Physicians (FRACP) in December 2001. She has extensive training in general medicine and the various specialities including stroke medicine, geriatrics, neurology, cardiology, endocrinology, respiratory medicine, renal medicine, oncology, haematology and psychogeriatrics as a Senior Registrar.

She worked at the Counties Manukau DHB for four years and was part of the acute medical roster, working as senior lecturer in geriatrics with the University of Auckland until 2005. She later worked as a General Physician and Acute Stroke Physician with Waitematā DHB in general medicine from 2005 to 2007.

Since 2007, she has worked as Stroke Rehab Lead Physician and as a Geriatrician with Waitematā DHB. She has supervised senior registrars since 2000 in stroke medicine and geriatric medicine. Multiple research and audit projects have been published since 2003 in stroke medicine and the care of the older people.

Yogini was part of the team that established three stroke units, the first one at Counties Manukau DHB (the first in the country) and then with Waitematā DHB – North Shore Hospital (2010), and Waitakare Hospital (2012).

She now works as an honorary senior lecturer for geriatrics with the University of Auckland. She has regularly taught fourth year medical students, physician trainees, junior medical officers, post-graduate allied health therapy students and nurses with the University of Auckland and Auckland University of Technology.

She also works as an investigator for the Auckland Regional stroke study (ARCOS V) and the stroke Riskometer study with the Auckland University of Technology.

Presentation topic: Functional outcomes in older Asian adult patients admitted to Waitakere and North Shore Hospitals compared to other ethnicities at Waitematā DHB

Presenter

Janet is a specialist intensivist and anaesthetist based at North Shore Hospital’s Intensive Care and High Dependency Unit. She is also the Waitematā DHB advanced care planning clinical lead.

Presentation topic: Chinese patients and the end of life

Intensive care clinicians try their best to save lives but occasionally it becomes increasingly clear that some patients are not going to survive. It can also be predicted at admission that a patient is unlikely to survive their acute illness because of chronic illness and frailty. Trying to explain this to any patient and their loved ones is never easy.

Having a basic understanding of Chinese philosophy and its implications in this area will hopefully improve communication with Chinese patients and their families.

In addition, some of the pros and cons of openly discussing patients’ wishes for end of life care before they get to high acuity care (e.g. ICU) will be discussed.

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Dr Carlos Lam Yang GP/Urgent Care Doctor

Botany Junction Medical Centre

Dr Angus Shao Consultant – ENT Group/

GLMS Waitematā DHB

Presenter

Carlos is an Auckland-trained GP and Urgent Care Physician who graduated from the University of Otago’s Medical School.

He has worked in East Auckland since 2012 and loves the challenge of seeing the unusual, interesting and occasionally frustrating patients that step through the clinic doors.

He is versed in Cantonese, with a subspecialty interest in minor surgery, older people‘s health, paediatrics, and mental health.

He is passionate about improving Asian Health which is demonstrated by his involvement in two Asian-focused Counties Manukau District Health Board committees and being the current President of the Auckland Chinese Medical Association.

Presentation topic: Tips and tricks of being a good patient in primary care

This talk discusses ways of getting the most out of a GP consultation by giving relevant, appropriate information and asking the right questions.

It also gives some examples of what not to do or say in a GP consultation that is likely to make your GP feel time-pressured, frustrated, annoyed or embarrassed and thus diminish the rapport developed and quality of the consultation.

Finally, from a patient-perspective, there is a discussion of some things to look out for that may raise alarm bells about whether GP is the right fit for you.

Presenter

Angus graduated from The University of Otago and completed his training in Otolaryngology, Head and Neck Surgery with The Royal Australasian College of Surgeons in 2015.

He was appointed as Rhinologist/ENT consultant at Waitematā DHB after completing his training.

He was awarded a dual fellowship at Rhinology and Facial Plastic Surgery in The Netherlands and in the UK where he was trained by the world experts in Rhinoplasty and advanced Rhinology.

He specialises in surgery for nasal and paranasal disease, chronic sinusitis and rhinitis, functional and cosmetic rhinoplasty.

He collaborates with neurosurgeons on joint skull-base cases and attends the multidisciplinary head & neck meetings at Auckland City Hospital for complex tumour cases.

Angus is fluent in Mandarin and is interested in improving Asian Health in Auckland. He is also involved in mentorship programmes for medical students and junior doctors.

Day 4 (12 September): The Centre for Asian and Ethnic Minority Health Research (CAHRE) National Symposium 2019Topic – Intersectionality and Inequality: Rethinking Asian and Ethnic Minority HealthVenue – The University of Auckland, Tāmaki Campus

Note: registration required for attendance via UoA website

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Trish Gledhill Programme Lead –

Let’s get real Te Pou Whakaaro Nui

For more information about Let’s get real and your organisation, contact

trish.gledhill@tepou.co.nz

Patrick Au Nurse Specialist –

Auckland DHB

Day 5 (13 September): Workshop – Supervision for mental health interpretersTime: 10am to 11am • Venue: St John’s Building, Shea Terrace

Facilitator

Patrick is the Team Leader of the ADHB Asian Mental Health Services. He has been involved in the training and supervision of Mental Health Interpreters since 2003.

Note: This supervision workshop is available for interpreters who work for DHB mental health services and The Ministry of Business, Innovation and Employment (MBIE) interpreters who work with clients and are former-refugees with psychological traumas.

Workshop – ‘Te Pou: Let’s get real’ for mental health workforce Time: 11am to 12pm • Venue: St John’s Building, Shea Terrace

Presenter

Trish is the Programme Lead for the implementation of the refreshed Let’s get real – our capability framework for anyone in health who works with people and theirwhānau or mental health and addiction needs.

This work includes engagement with people to promote awareness and the use of the framework and to develop workforce initiatives and resources based on good practice.

As a registered Occupational Therapist, Trish has held several practice and leadership roles within education, mental health and addictions and social service sectors.

She has experience and interest in trauma-informed practices and is also a founding trustee of Kina Families and Addictions Trust.

Throughout her career, Trish has maintained a strong interest in developing and supporting services that support her passion for the wellbeing of children and their whānau.

She always wants to understand more about how we improve services for our diverse populations within Aotearoa.

Presentation topic: Te Pou: Let’s get real

Let’s get real is a framework of the knowledge, skills, values and attitudes required to work for working with people and whānau with mental health and addiction needs. Developed in 2008 by the Ministry of Health, Let’s get real was first designed for people working in mental health and addiction services. In 2017, Te Pou o te Whakaaro Nui led a refresh of Let’s get real on behalf of the Ministry of Health. Following sector consultation, the framework was refreshed and published in 2018. It now has a broader focus for everyone in health who works with people and whānau with mental health and addiction needs. Let’s get real has three components – values, attitudes and the seven real skills. The intent of Let’s get real is to:

• have shared values and attitudes when working with people and whānau withmental health and addiction needs

• develop the knowledge and skills of the workforce described in the seven realskills.

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Dr Lifeng Zhou Chief Advisor for Asian

International Collaboration Waitematā DHB

Workshop – Asian International CollaborationTime: 1pm to 2pm • Venue: Kawakawa Room, Whenua Pupuke

Presenters

Lifeng leads, develops and implements Waitematā DHBs Asian international collaboration strategy. Lifeng also works part-time as a Senior Epidemiologist in Waitematā and Auckland DHBs Planning, Funding and Outcomes Unit. Lifeng does research in health needs assessment, social and pharmaco epidemiology, burden of disease, primary care service access by migrants, and health inequality. Lifeng received his PhD in 1998 at Fudan University (Shanghai) and his second master in 2002 at the University of Otago. He is the former deputy president of the PHANZ. Lifeng has published more than 70 publications.

Presentation topic: Collaboration with Asian countries in health care for health gain

Maggie was trained in Shandong University in Clinical Medicine. She worked in Shandong as a consultant nephrologist before her migration to New Zealand in 2002, and then completed her PhD at Knowledge Engineering & Discovery Institute of AUT. Most recently, Maggie worked as a medical researcher/data manager at Counties Manukau DHB. Maggie started her new career as the first China Collaboration Fellow in Waitematā DHB this June. Her appointment is a milestone for the DHB’s Asian International Collaboration.

The Asian International Collaboration of Waitematā DHB is the nation’s first and only unit/programme at DHB level, dedicated to collaboration work with Asian countries, particularly China, Korea, Singapore, Japan and India. Waitematā DHB has proposed a few key areas for collaborating with China and other Asian countries, such as digital transformation services, big data analytics and precision medicine, system integration, leadership and talent and facility and capacity building.

The progress made so far includes:

• Heads of Agreement signed with Shandong Province of China

• development of international fellowship programme (Dr Maggie Ma as the firstfellow)

• nurse exchange programme with Shanghai

• research collaboration

• delegation visits (two ways between New Zealand and Asian countries).

The successful collaboration programme in Waitematā DHB will bring values in better health outcomes and patient experiences not only to this DHB but to other DHBs in the Auckland region and New Zealand. The programme will be further enhanced in terms of resources, capacity and capability for more health gain to the local residents and it will also benefit people of the Asian countries collaborating with Waitematā DHB.

Dr Maggie Ma China Collaboration Fellow, Institute for Innovation &

Improvement (i3)

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