workshop on group discussion
TRANSCRIPT
Group discussion is
A Mutual Help Process
that
Joins All The Available Interpersonal Resources
in
A Particular Problem Solving Situation
that
Fulfills Individual and Group Needs.
In discussion, you need to know how to:
Vary how and when you participate to suit purpose and the situation ( Individual & Group )
Listen and respond sensitively and develop points and ideas ( Genuine Listening )
Make openings to encourage others to contribute ( Jointing )
Individual and Group What is Group ? What’s happen in a group ?
– Group Goals and Individual Goals
– People and Task
Who does what in a group ?– Members’ Roles
– Leadership Styles
What is Group ?
Formation of group– Nature vs. Assigned
– Heterogeneous vs. Homogenous
Form of Group– Causal vs. Formal
– Ad-hoc vs. Long-term
Stage of Group– Forming, Norming, Storming, Performing
People and Task Matrix
High people,Low Task
Team
High PeopleHigh Task
Low People,Low Task
Low people,High Task
People
Task
Genuine Listening
Seek first to Understand, then to be Understood. Before I can walk in another’s shoes, I must first remove my own.
Five Poor Listening Styles
Spacing Out Pretend Listening Selective Listening Word Listening Self-centered Listening
Genuine Listening,Seek First to Understand
Listening with eyes, heart and ears Hear what is not being said Stand in other shoes Tell others that you are listening
(Feedback)– Verbal Response: e.g. Mirroring– Non-verbal Response
Mirroring is…...
Using your own words
to
Repeat the Meaning
and
Reflect the Feeling
with
Warm and Caring
Genuine Listening,Then to be Understood
Responding– Assertive vs. Aggressive– Verbal and Non-Verbal
Receiving Feedback
Assertive RespondingAssertive response is one that is
able to stand up for your own right without violating the right of others.
You Do :
•Ask for what you want
•Directly and Openly
•Respect other feelings
You Don’t :
•Violate other people’s rights
•expect other people magically know what you want
•Freeze up with anxiety
Giving Feedback
Immediate and Direct Be Descriptive, Not Evaluative Focus on one behaviour at a time Use “I” message, Avoid “you” message Ask feedback for your feedback
Receiving Feedback : 5 Stages
Listening without Evaluating and Reacting Put yourself in the other person position Test the validity of the feedback from other Formulate plan for change Ask for feedback for your changed
behaviour
Jointing…… 1+1=?
Alone we can do so little; together we can do so much.Differences create the challenges in life that open the door to discovery
Key Skills in Jointing
Task Focusing Brainstorming Probing Confronting Clarifying Summarizing
People Harmonizing Humouring Encouraging Mirroring Inviting
Tips for Brainstorming…...
Try for quantity, quality will follow. Don’t be critical. Greeting every ideas. Be freewheeling. Unrealistic or weird ideas
are welcome. Finally, try to Improve and Combine the
ideas.
How to…... Handle the difficult situations
Conflicting Ideas Outsiders Side-tracking “Yes-but” “Yes” man Dead Air
Tips for Handle Difficult Situations
You are not the only one Be ready to work with different members Differences are unavoidable in group
discussion Be Involve, Not to Avoid There should be ways for “win-win”
We are different…...
We learn things differently; We see things differently; We do things differently; We have different traits, characters &
styles; And, we are different individuals.
Handling DifferencesFrom Tolerate to Celebrate…...
Tolerate means There is one better way Differences as threats Discussion: Negotiate Problem-Solving:
Compromise Motto: You do your
thing, and let me do mine.
Celebrate means We can work out A best
way Differences as chances Discussion: Collaborate Problem- Solving:
Creative Motto: Alone we can do
little, together we can do much
Think “Win-Win”
Begin with “We”, Not “Me”Begin with “We”, Not “Me” Be Assertive and AttentiveBe Assertive and Attentive Be Creative and CollaborativeBe Creative and Collaborative Be Independent and Inter-dependentBe Independent and Inter-dependent Avoid
– Comparing and Competing ( The Win-Lost)
– Any Abusing Relationship ( The Lost-Win)
– Any Possessive Relationship ( The Lost-Lost)
Effective Group Discussion;The 3 Habits …...
Habit 1: Seek First to Understand, then to be Understood
Habit 2: Celebrating Differences
Habit 3: Think Win-Win
One Step Ahead…...
References
Galassi, M.D. and Galassi, J.P., Assert yourself. New York: Human Services Press, 1977
Stephen R.Covey. The 7 Habits of highly effective people: restoring the character ethic. New York: Franklin Covey Co. 1989
Seam Covey. The 7 habits of highly effective teens. New York: Franklin Covey Co., 1998
Thank You!
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