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Workshop politics in test organizations

It’s inevitable

Jan Jaap Cannegieter – Vice President SYSQA B.V.

[email protected]

@jjcannegieter

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Goal

Creating awareness what it means to consciously deal with politics in organizations.

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Case release advice

• You are a test manager in the project ‘World Traveller Investment’, a financial product for young people who want to save money for a trip around the world

• Read the case description

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Four questions

• How much time does someone on team leader or management level spend on politics?

• On a 1 to 10 scale, how important is it for a test manager or team leader to have political skills?

• On a 1 to 10 scale, what is your level political skills?

• On a 1 to 10 scale, within your project or organization, what is your level political skills compared to other stakeholders on team leader or management level?

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Stakeholder management

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Stakeholder

A person or group of people which are involved in or are affected by your test project

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Stakeholder management

1. Stakeholder identification

2. Stakeholder analysis

3. Plan involvement of stakeholders

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Step 1. Stakeholder identification

• Question: Who are involved in or are affected by this test project

• Organization diagram

• Process analysis

• Stakeholders in the project (see project plan)

• Question: Who are involved in or are affected by this test project

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Step 2. Stakeholder analysis

• Personal relationship

• Organization level

• Influence

• Stakeholder type

• Business goals

• Mindset

• Ambition

• Behavioural style

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SHA – Personal relation

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• Green – Personal friend

• Blue – Business friend

• Yellow – Neutral

• Orange – Business opponent

• Red – Personal opponent

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SHA – roles (form of influence)

• E - Executive (decision maker)

• S - Specialist

• U - User

• C - Consulted

• I - Informed

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Types of stakeholders

Demanding Discretionary

Dormant

Dependent

Dangerous Dominant

Definitive

Urgency Legitimacy

Influence

Mitchell, Agle, Wood, 1997

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SHA – Types of stakeholders

• Dor - Dormant

• Dan - Dangerous

• Def - Definitive

• Dom - Dominant

• Dem - Demanding

• Dep - Dependent

• Dis - Discretionary

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Involvement

• High

• Medium

• Low

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SHA – Business interest

• T - Time

• M - Money

• Q - Quality

• Ce - Certainty

• Co - Continuity

• Sa - Safety

• E - Ease

• St - Status

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SHA - Ambition

• € - Earning money

• ↑ - Making career

• © - Develop themselves

• - Pleasure in work

• ♥ - Being liked

• Zzz – Rest

• - Wanting to be the best

• - Retain status quo

• - Sitting out time

• …

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SHA - Mindset

• P - Problem

• H - Help

• N - Not necessary

• D - Disruptive

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SHA – Behavioural style

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Stabilizing

Conforming

Interacting

Dominant

Extraverted Introverted

Above

Under

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Stakeholder card

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Case stakeholder card

• Take an empty stakeholder card

• Take three important stakeholders of your project or organization in mind

• Fill in the aspects

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Step 3. Planning involvement of stakeh.

• Derive scenarios

• Determine pro’s and con’s of the scenarios

• Think from the other stakeholders point of view

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Involvement of stakeholders

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Influence

Importance

High

Low

Low High

Monitor

Keep satisfied

Inform

Manage actively

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Types of stakeholders

1 out of 3: latent SH’s 2 out of 3: expected SH’s 3 out of 3: absolute SH’s

Demanding Discretionary

Dormant

Dependent

Dangerous Dominant

Definitive

Urgency Legitimacy

Mitchell, Agle, Wood, 1997

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Involving stakeholder

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Pty Type Description Dealing

1 Definitive Influence, legitimacy and

urgency

Cooperation Certainly

2 Dependent Legitimacy and urgency Cooperation Certainly

2 Dangerous Influence and urgency Defend If possible not

2 Dominant Influence and legitimacy Cooperation, defend Possibly

3 Demanding Urgency Cooperation Possibly

3 Discretionary Legitimacy Cooperation Possibly

3 Dormant Influence Monitoring No, if necessary, inform

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Case clean politics versus dirty politics

• What is the difference between clean politics and dirty politics?

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So, to be successful you ...

• Are well informed

• Are aware of the goals of every person

• Maintain a relationship with everybody who is important

• Know the consequences of your behaviour

• Adapts to your environment

• Know/understand what someone else does and why he of she is doing it

• Don’t make enemies (not a rat)

• Are respectful

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workshop politics in test organizations - bcs.org · workshop politics in test organizations it’s...

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