workshop shell health: veerkracht ontwikkelen door positieve psychologie door rijkwessel de valk en...

13 April 2023 1

Shell Resilience Program

[email protected]

1

Use this area for cover image(height 6.5cm, width 8cm)

Use this area for cover image(height 6.5cm, width 8cm)

October 2011

Shell Health 13 April 2023 2

80 countries90.000 employees NL 8.000 EU 25.000

Production: 3.2 million barrels of gas and oil per day

UpstreamBusinesses Downstream

Projects and TechnologyShell Health: Shell International Corporate & HR


Shell Operations

13 April 2023 3

http://www.shell.com/

http://www.shell.com/


Shell Health: portfolio of services

Occupational Health Environmental and Product Health Clinical Health Services Health support to Projects and New

Business Health, Wellness and Productivity


Culture of Health in Shell

Human Performance programs

Health Promotion (Be Well)ResilienceHealthy Ageing


Stress

Confusing, medicalisesCause, event and outcome Not a medical diagnosisDoes not describe what is going on

Shell Health 13 April 2023 713 April 2023 7

7

Shell – new way of thinking

Traditional Stress Management

Psychological CapitalPhysical CapitalResilience

Enhanced Human Performance


Three levels of stress

THREE LEVELS OF PSYCHOLOGICAL BALANCE:

1. Level I: Life in balance You have your daily frustrations, alterations in mood

and you may have differences of opinion. You may have moments where you feel less focused, less concentrated, less happy with yourself. However, this is transient. Overall you remain mainly positive and motivated.

2. Level 2: Stress You feel that pressures tend to exceed your ability to

cope, you are afraid that you might lose control. There may be significant behavioral and relationship issues.

3. Level 3: Risk of stress related illness Persistent poor performance and productivity, serious

lack of control with a worsening trend, long term absence.


THREE LEVELS OF PSYCHOLOGICAL BALANCE-STRESS

POSSIBLE INTERVENTIONS:

1. Level I: life in balance Create more positives and reduce negatives for

oneself, improve team dynamics => Resilience programme

Employee coaching => Employee Assistance Programme

2. Level 2: stress Increase coping strategies, improve skills =>

Resilience programme Counseling/ support => employee assistance

programme

3. Level 3: risk of stress related illness Manage stress and root causes, improve health and

well being => medical support for individuals (refer to Health dept.)

Occupational illnesses => professional targeted risk assessment (refer to Health dept.)


What is Resilience

Positive Psychology

Positive capacity to cope with stressful events

Effective in high- pressured environment

Cognitive behavioural responses to difficulties

Trait that all have: learning

Bouncing back, learning in adversity

Cope with pressures

Resilient people: more productive and happier

BALANCING INFLUENCESDEVELOPING COPING STRATEGIES

Mental

Physical

Mental

Physical

Emotional

Spiritual

Social

April 2012

http://www.google.co.uk/imgres?imgurl=http://mohebban.burjalsaheb.com/wp-content/uploads/2009/06/11954348431437107035gerald_g_balance_scalesvghi.png&imgrefurl=http://mohebban.burjalsaheb.com/?m=200906&usg=__8taxFB9cKikqBR3qQurB7vNdVYc=&h=388&w=600&sz=42&hl=nl&start=16&zoom=1&um=1&itbs=1&tbnid=DvQnU4-Ynl45YM:&tbnh=87&tbnw=135&prev=/images?q=balance&um=1&hl=nl&tbs=isch:1&ei=SpZSTcbSD42zhAe5-tXRCA

BALANCING INFLUENCES DEVELOPING COPING STRATEGIES

Stable & Supportive Relationships

Create friendship and trust

Offer encouragement and reassurance

Thoughts and Beliefs

Influence our feelings and behaviours

Attitude and flexibility

Skills in communication and problem solving

Capability to make realistic plans and carry them out

Social

Mental

April 2012


BALANCING INFLUENCES DEVELOPING COPING STRATEGIES

A positive view of oneself & confidence in one’s abilities

Trusting the process of life

Balanced perspective

Ability to find comfort, reassurance and security in healthy way

Ability to manage strong feelings and emotions

Confidence, energy and stamina

Wellness

Spiritual

Emotional

Physical

April 2012


LIFE OUT OF BALANCE...A NEED TO DEVELOP RESILIENCE

April 2012

Mental

Physical

Emotional

Spiritual

Social



Why: data

Shell sickness absence, occupational illnesses, consultations

National data

Claims in some countries

Hidden absence (presenteism)


Why: Line Management

Line management accountable preventing ‘stress’

Management of stress by organisation

Manage organisational factors that contribute

Interpersonal relationships: much of the distress at work

Recognise stress, do not try to avoid

Positive approach Health and Wellbeing

Comply Shell HSSE Control Framework (Organisational Factors and Stress)


Why: benefits

Benefit of Positive Psychology (research): thriving

Thrive at work and at home

Link Safety

Link Healthy Ageing


How might resilience affect safety?

Resilient employeesStableFlexibleImproved performanceSee setbacks as opportunityAchieve goalsSpeak up

13 April 2023 18


Shell NL- HR: wat is Duurzame inzetbaarheid?

19

Duurzame Inzetbaarh

eid

“Het (werk)vermogen van de medewerker om nu en in de toekomst waarde toe te voegen aan een organisatie en daarbij zelf ook toegevoegde waarde te ervaren.”

Werk-vermogen

"De mate waarin een werknemer, gegeven zijn/haar gezondheid, fysiek en mentaal in staat is om te gaan met de taakeisen van zijn/haar werk.”


Shell Resilience Program: goals

Help individuals and teams

Develop skills

Increase flexibility

Increase coping strategies

Team building

Improve leadership skills

One Global Sustainable Resilience Program


Shell Resilience Program: concepts

Face to face modular learning program

Based on experience

American Psychological Society concepts

Materials made by Shell Health

Team develops team

Facilitators trained by Shell Health

Normal business: HSE meeting, team meeting

45 mins per module; total 1-2 years

Responsibility employer/employee


Shell Resilience Program: concepts

Voluntary

Personal journey

Low on content, high on experience, interactive

Use of experience in the room

Materials available Shell Open University

Support by Shell Health

No charge, no external consultants


Resilience program: Facilitator and Team

Facilitator

Team leader or other

Understand concept (examples)

Support teams in understanding

Feels comfortable facilitating resilience

Be aware that individuals react differently to life events

Team

Any team and any person

Teams of 8-15

Safe


Supporting materials

Shell training online and F2F Role facilitator explained Website with background information Vodcasts List Shell Health trainers


Resilience program: Modules

11 Modules Any order Start with Introduction Uniform format Explicit goals Reinforcement exercises after each

module


Results

80% positive rating

Strong demand

Varied approaches to delivery

Creates energy

DRS 15 analysis (survey before and after training): positive results

Works in all types of organisations


Quote facilitator Dutch Finance department

“Juist omdat het programma bestaat uit 10 coherente modules geeft het deelnemers de mogelijkheid om vanuit verschillende invalshoeken hun veerkracht te verbeteren.

Men wordt aan het denken gezet over de eigen veerkracht in verschillende situaties, vaak op het werk maar ook privé.

Handreikingen worden gedaan om zelfstandig of met behulp van collega’s veranderingen te bewerkstelligen.

Deelnemende collega’s binnen mijn afdeling hebben bijvoorbeeld aangegeven dat ze dankzij de sessie’s bewuster met hun tijd omgaan door soms ook dingen te laten waardoor ze de rust en ruimte creëren om belangrijkere en vaak stressvollere zaken beter aan te kunnen pakken.”


Experience Finance department facilitator

60-70 persons participated

Importance formal network and structure HSSE: ‘Structure drives behavior’

Senior management to be sponsor

Inspired facilitator and enthusiastic colleagues who take over some sessions

Do it: make SMART plan for sessions, even if some members and team leads are not too enthusiastic

Importance personal stories

Highlight choice of modules early in the process

Do not send information in a technically complicated way, no links or brochures and information to be readily available


Individual story participant NL

Wat mij betreft hebben de sessies waar ik aan deelgenomen heb zeker zin gehad; de voorbeelden, zowel uit het programma als door de deelnemers aangegeven en besproken hebben mij aan het denken gezet en ik heb mijn ‘koers’ op een aantal punten bijgesteld. Zelfs als er niet meteen concrete zaken uitgehaald konden worden, is de waarde toch zeker ook dat je even afstand kunt nemen (iets wat door tijdgebrek altijd in de knel komt), waardoor je een en ander meer helder of vanuit ander perspectief kunt zien en daarmee ruimte creëert om anders met problemen om te gaan


News since introduction

Beyond resilience: take forward even further

Focusing on Seligman’s 5 elements: positive emotion, engagement, meaning, positive relationships, accomplishment

Global team (improvement- workstreams)

Shell WIKI and Sharepoint sites

Shell People Survey link (stress index groups)

WHO Global Healthy Workplace Award Shell 2013

Pay it forward initiative Ministry of Social Affairs and Employment-ARBO article

Thriving index (Lancaster University UK)

13 April 2023 31


Example of module: Take Decisive Action

High level goals

Appreciate mix rational thought and emotion and value taking decisive action

Recognise there are strategies to overcome blockers

Specific deliverables

Create list blockers and strategies to overcome

Share progress strategies and outcome at future meeting

Facilitator background information

Logistics and script including your own story

Exercises

Rational and emotional, blockers and final summary and comments

Reinforcement: plan and share strategies at team meetings

Hints and suggestions for the facilitator


Tim and Team Case

55 , very motivated, sleepless nights, missed deadlines

Worries, workload, loss of control, almost slept driving

Stress level 2-3

Influence on supervisor and team

High work load team members

Poor communication in team

Advice Shell Health


Tim and Team

Tim: short time- out, small changes job- tasks, counselor, personal resilience

Team leader: SOU Resilience facilitator training

Resilience team meeting

Introduction and Take Decisive Action

Team shares progress on using strategy

Reinforcement of changes and use learnings

Agenda item HSE meetings


Half year later

Tim: enjoys job, delegates more, knows he can do a lot, good performance

Team learning

Positive approach, small steps, major effect

Simple change in focus

Better communication and cooperation

You cannot change events

Discuss issues,like deadlines, timely

Focus on sphere of influence

Realistic goals and take action

Positive, learning experience

Look at big picture


RESILIENCEHow THOUGHTS can influence behaviour

CASE EXAMPLE: I am made redundant.

I am a failure

I’ll never get another job

Depression

Loss of interest in other aspects of life

Lack of motivation to look for another job


RESILIENCEHow THOUGHTS can influence behaviour

I remain motivatedI retain my interest in external activitiesI apply for jobs & am in a positive state

to attend interviewsI get another job

RESILIENT CASE EXAMPLE: I am made redundant.

Of course I will get another

job

Losing my job had

nothing to do with my

capabilityRedundancy was the result

of circumstances

Q & A

April 2012

workshop shell health: veerkracht ontwikkelen door positieve psychologie door rijkwessel de valk en...

Career

shell healthshell health

shell healthculture

shell healthwhy

shell healthwhat

shell operations25

shell nl hr

positive approach health

shell healthstress confusing