workshop workshop qtim&r: quality tools, instruments, methods and results 23/11/2012 the 7th...
TRANSCRIPT
Workshop
QTIM&R: Quality Tools, Instruments, Methods and Results
23/11/2012
The 7th European Quality Assurance Forum “How does quality assurance make a difference?”
Hosted by Tallinn University, Tallinn, Estonia22-24 November 2012
Twitter your comments during this workshop to:
• #QTIMER• Or use the link on www.khlim.be/112
Describe (y)our bottlenecks for quality assurance
with single keywords
max. 8 min.
Write down your keywords on quality assurance (1 per post-it) and give them to Reinoud:
• 6000 students / 800 employees • 7 faculties / 17 research groups• member of the Association KULeuven,
network of KULeuven and 12 university colleges in Flanders– open and dynamic network, with more than 80.000 students– exceptional resource pool with a wide range of study and training programmes,
outstanding research, and high quality community engagement.
• active member of different European educational networks• exchange students with many universities throughout Europe• co-operation with schools and organisations all over the world
Catholic University College / LCUC
(Katholieke Hogeschool Limburg / KHLim)
Who and where are we?
Members of the Quality Staff KHLim:• [email protected]
Q in education
• [email protected] Q coordination• [email protected]
Q in research and LLL
Some results of our own internal research
1. 3 min. questionnaire ( Drive) on our quality culture
2. Invitation sent to 800 mailboxes from colleagues
3. 373 answers (almost 50%) after two days (and nights)
4. Name was optional, about ¼ did (the most motivated)
5. Feedback: 3 short reports in the weekly internal newsletter with figures and quotes
Some statements we used
• My definition of quality is: personal / from our team / from our faculty / from our HEI
• Leadersship in my department is: absent / vague / strong / empowering
• My autonomy (in my work) is:zero / limited / large / unlimited
• The time I spend for/with quality is:zero / less than needed /sufficient / more then I wish
• I go to work:with a sigh / neutral / hopeful / whistling
Some quotes from Report 1
• Sometimes I am afraid for the quality of our education because... too much concern for quality.
• Quality requires time, which is more and more difficult to release
• In theory we have a lot of quality,but in practice little material can be found
Illustrations: http://www.homeinvest.nl/disclaimer
Some quotes from Report 2
• How do I feel in the morning, on the road to my job?
• Our personal autonomy is the reason why dealing with stress, tension and pressure still remains feasible.
• We need less ‘management’ and more leadership, with vision and charisma.
hopeful
whistling
with a sigh
neutral
Some quotes from Report 3
• Good enough is not good enough
• Quality is : to bring out the best of every employee
• How many time do I spend on quality:
• We continue to rush…
much
little
very much
nothing
Our instant Quality Wordle today :
Our bottlenecks for quality assurance
Let’s try Drive
• Go to www.khlim.be/112 • Click on Tallinn workshop QTIM&R• Fill in the questionnaire (3 min.)
Now we go for solutions
www.brainwads.net/drewhawkins/2011/07/brainstorming-challenges/
The viscious circle of quality
• No time to learn →• Lack of knowledge about Quality Assurance →• Much time used for Q A →• No time at all →
Theme of the brainstorm: How can we help the middle-management of our HEI to assure quality?
• Trigger your mind for (elements of) solutions to break open the viscious circle of quality
• Write down every solution on 1 paper in one or a few keywords
• Max 7 solutions for each participant • Delivery: wait for your turn
The rules of the brainstorm:
Here comes Wordle again to show us our results
Good luck with Q in your HEI
THX