world class quality practices

Naman Infotech Centre. Tele: 91-079-26565405, 91-079-265611041

Training Presentation

Demo Kit


World Class Quality Practices

Product Code: M125www.globalmanagergroup.com


Need for world class quality practices

• It used to be you had to be “good enough”• Now, you must be looking for ways to make your customer happy,

and meet their future needs • If you aren’t someone else is, and is going to take your business

Main three reasons are ..A. Competitive quality pressures

Focus of the organizations from “Quality” to “Competitive quality

B. Fast changing industry conditions

Globalization, privatization and changing customer needs and company own

C. Complacency with present performanceconstructive level of dissatisfaction with the present performance.


Benefits Resulting From world class practices

• These continual small improvements add up to major benefits.

– Improved productivity– Improved quality– Better safety– Faster delivery– Lower costs– Greater customer satisfaction.


The Journey To World Class

ENABLERS

LEADERSHIP STRATEGY &POLICY

PEOPLEMANAGEMENT RESOURCES PROCESSES

RESULTS

CUSTOMERSATISFACTION

PEOPLESATISFACTION

IMPACT ONSOCIETY

BUSINESSRESULTS

0 - 200 201 - 375 376 - 525 526 - 675 676 - 800 801 - 900 901 - 1000

Ignoring Exploring Installing Embedding Driving Integrating Sustaining

IMPLEMENTING DEVELOPING WORLD CLASS

Accelerated

Improvement


Policy for continuous improvement

Practice concepts of zero losses in every sphere of activity. Relentless pursuit to achieve cost reduction targets in all resources Relentless pursuit to improve over all plant equipment effectiveness. Extensive use of PM analysis as a tool for eliminating losses. Focus of easy handling of operators

Policy


Continuous improvement Environment

What is the culture and values shift required for to work ?

OpennessHarmonyInformLearning environmentEmpowermentNo blameMaking improvements constantly


What you can expect :

• Up to 50 - 70% Reduction in Setup Times • Up to 20 - 30% Productivity Improvements • Up to 50% Improvement in Machine Uptime • Up to 50% Reductions in WIP • Drastically Reduced Defect Rates • Resolution of Ergonomic Issues • Reduced Cycle Times • A Culture Shift to Continuous Improvement


World class quality practices includes Regarded as a conceptual "umbrella" consisting of a collection of Japanese practices.

includes the following:

Customer orientationTotal Quality ControlRoboticsQC circlesSuggestion systems AutomationDiscipline in the workplaceTotal Productive Maintenance


Process


Approach behind KAIZEN are :

Think of how to do it, not why it cannot be done.Do not make excuses. Start by questioning current practices.Do not seek perfection. Do it right away even if it will only achieve 50% of target.If you make a mistake, correct it right away.Throw wisdom at a problem, not money.Ask 'WHY?" five times and seek root causes.Seek the wisdom of ten people rather than the knowledge of one.Don't ask workers to leave their brains at the factory gate.


I. Creativity & Innovation

ii. Rational model for problem solving

iii. Efficient time management

iv. 5 S

v. Total Productivity Maintenance

vi. Just in time

vii. Brain storming

Methods of kaizen


Statistical ControlsControl ChartsTime Series MethodsNon Statistical ControlsProcedureadherencePerformanceMgmtPreventive activities

Design of ExperimentsModellingTolerancingRobust Design

Cause & EffectDiagramsFailure Models &Effect AnalysisDecision & RiskAnalysisStatistical InferenceControl ChartsCapabilityReliability AnalysisRoot Cause Analysis 5 Why’sSystems Thinking

7 Basic ToolsDefect MetricsData Collection,Forms, Plan,LogisticsSamplingTechniques

BenchmarkBaselineContract / CharterKano ModelVoice of the CustomerQuality FunctionDeploymentProcess Flow MapProjectManagement“Management by Fact” – 4 What’s

SMAIC

selectWhat is wrong?

selectWhat is wrong?

MeasureData & Process

capability

MeasureData & Process

capability

AnalyzeWhen and whereare the defects

AnalyzeWhen and whereare the defects

ImproveHow to get to six sigma

ImproveHow to get to six sigma

ControlDisplay

key measures

ControlDisplay

key measures


Process Improvement model

1.OperationalAnalysis of

process

2.Application of Processimprovement Principles

4.PDCA

3. Benchmarking

FEEDBACK

LOOP


Why Recognizing improvements?

The whole competitive society that we live in is driven by people striving to be recognized.

Often recognition is simply having someone else acknowledge your worth.

It is something every one wants and strives to obtain.

Research has shown that people classify recognition as one of the things they value most.

Recognizing improvements


Tips for employee reviews• Discuss performance in private.• View employee reviews as an opportunity for open and

honest communication.• Make the review communication two-way.• Make the annual or semi-annual formal evaluation a

supplement to continuous informal communication.• Be prepared to deal with strong emotional responses

from employees.• Spend some time on career implications.• End the review on a positive note.• Ask employees how the review process can be

improved.


Kobetsu Kaizen Activities KAIZEN

2. Step Kaizen Theme&Target

3. Step Kaizen Team

4. Step Determination of Initial Condition

5. Step Project Plan

10. Step Homework & Suggestions

9. Step Standardization

8. Step Verification

7. Step Countermeasures

6. Step Analysis

1. Step Analysis of Loss10 Steps of Kobetsu-Kaizen


Kaizen Case Study – ABC company

• ABC company– Filing, organizing, and paper shuffling services

– Uses MSD (metallic securing devices)

– Increasing complaints from the Paper Shuffling Department (PSD) about MSDs breaking and failing to keep papers together

– Customers’ papers can get mixed together

– Purchasing wants to eliminate MSD complaints


Interim Review

Final Review

Pre-planning

StructuredInterviews

h ‘Diagonal slice’h Procurement staffh Key internal clientsh Selected suppliers

Data collection& analysis

‘Snapshot’ of today’sprocurement operation

Performance benchmarked usingPMMS Best Practices Profile

Gap Analysis

Recommendations &Action Plans

Client Report

h Metricsh Processesh Relationships

How Benchmarking Works


PROGRAMME MANAGEMENT UNIT

Deputy SUMANA GER

SU MANA GER

Stra tegy Stra tegy Work Plan Work Plan Repo rtingRepo rting





Focus Areas

Inte gration m anagem entScope mana gementTeam manag ementRisk manage mentProcurement Manage mentMOU manag ement

PMBOK Focus Areas

Policy coordinationTime manag ementCost manage mentProgress rep ortingCommunication mana gementIncl. P & R Interfacing

MANA GEMENT MANA GEMENT TEAMTEAM

FINANCE, BUDGE T & PLANNIN G M ANAGER

Ass ociates C ertifying body

•Budget proce ss•Donor Fund Tracking•Financial Delegation•Support to M IG Processes•W ork shop•Aud its

M ONITO RING, REPOR TIN G & EVALUATION

M ANAGER

From Xyz co mpany•Monthly repo rts•Quarterly rep orts•Ann ual Repo rt•M&E Frame work Development

BUSINESS PLANNIN G SUPPO RT M ANAGER

From Xyz co mpany•BP Support•Local Govern ment Support•One Stop Sh op•Free Basic S ervices• Project Man agement

CONTR ACT GOVERNA NCE &

TECHNICAL SUPPO RT M ANAGER

Consulting Associates•Overall repor ting•Contract Too l Box Development• Pilot Proces ses• Pilot Proces ses

MANA GEMENT FUNCTIONSMANA GEMENT FUNCTIONS SUPPORT FUNCTIONSSUPPORT FUNCTIONS

SUPPORT UNITSUPPORT UNIT

Unit respons ib le for:

Stra tegic P lann ing*Business pro ce sse s*C hang e m ana gem en tBes t prac tice

DD G (OPER ATIONS)

PROGRAMME M ANAGER

Unit- 1

Specia list Ad visor

Unit-2

M125-WORLD CLASS QUALITY PRACTICES

CONTENTS OF TRAINING PRESENTATION KIT

Naman Infotech Centre. Tele: 91-079-26565405, 26561104 Page 1 of 5

No of slides: 175 A. The entire presentation kit is having 2 main directories as below.

World class quality practices

PART-A Presentation: - Under this directory further files are made in power point presentation as per the chapter listed below.

• Topic wise Power Point presentation in 16 modules as listed below. 1. Introduction It covers what, why and how world class quality practices, benefits, deming’s view of production system, levels of quality & challenges and few examples describe in detail. 2. Philosophy and framework

Programs

01 Intro 02 Philosophy And Frame Work 03 Pillars 04 Smaic Model 05 QMS 06 Methods & Tools 07 Products & Process 08 Implementation Steps 09 Terminology 10 Smarter Working Process 11 Creating Effective Org. 12 Keeping Your Self Org 13 Does &Doesn’t 14 Work Shop 1 15 Work Shop 2 16 Work Shop 3

Case Study 1 Case Study 2 Case Study 3 Case Study 4

01 Intro 02 Need for continuous improvement 03 Pillars 04 Smaic Model 05 Management Req 06 Methods & Tools 07 Products & Process 08 Implementation Steps 09 Technical Req 10 Deming Rules 11 Success Tips 12 5s In Lab. 13 Getting &Keeping 14 Q7 Tools 15 Scope Of GLP 16 Dos & Don’t 17 Internal Audits

• 4.0S MAIC Model • 4.1 Select • 4.2 Measurs • 4.3 Analyse • 4.4 Improve • 4.5 Controls • CI Score sheet

Literature (Word Files)

Presentation (Power point Slides)

Chapter-1.0 CONTENTS OF TRAINING PRESENTATION




It covers philosophy and frame woks, different views of quality guru’s, steps for quality improvement describe in detail. 3. Pillars It covers components, different pillars describe in details with understanding manner. 4. SMAIC model It covers SMAIC model steps like select, measure, analyse, improve and control describe in detail 5. QMS It covers essences, how it works, performance tier, and 360-degree appraisal for managers, performance diary, and example. 6. Methods and tools It covers different methods, why and how applicable for kaizen, how time management done efficiently and required tools etc describe in detail. 7. Products and process It covers developments, Directions and paradigm in quality thinking. 8. Implementation steps It covers steps for continuous improvement include elimination of major losses, cost analysis, guideline for effective planning, exercises for SWOT analysis, do’s and don’t describe in detail. 9. Terminology It covers quality engineering terminology describe in detail. 10. Smarter working process It covers strategic plan, smarter working process with suitable example describe in detail. 11. Creating effective org. It covers what, role of creative manager, how to encourage, look with in you for meditation practices and how be effective 12. Keeping your self-org. It covers about productivity, activity plan with example, how to planning and exercises for that. 13. Does and doesn’t It covers what to do and don’t in good laboratory practices. 14. Workshop1 It is about how to identify quantifiable improvement criteria for different processes describe in detail with suitable example. 15. Workshop 2 It is about 5s in quality assurance test area and good house keeping describe in detail. 16. Workshop 3 It is about continuous safety improvement, deming rules for safety describe in detail. Case study 1 It is related to kaizen –continuous improvement on ABC Company. Case study 2 It is related to real life example of GLP followed. Case study 3 It is related to quality of tea.




Case study 4 It is related to ABC production system for standardisation of work.

Part –B Literature: -

This topic covers write up for the ready reference to the trainer for understanding and reading.

Chapter No. SECTION

1. Introduction 2. Need for continuous improvement 3. Pillars 4. SMAIC Model 5. Management Req, 6. Method s and tools 7. Products and process 8. Implementation steps 9. Technical req. 10. Deming rules 11. Success tips 12. 5s in laboratory 13. Getting and keeping org. 14. Q7 tools 15. Scope of glp 16. Do’s and doesn’t 17. Internal audits




2.0 USER FUNCTION

2.1 Hardware and Software Requirements

A. Hardware: -

• Our presentation kit can be better performed with the help of P3 and above computers with a minimum 10 GB hard disk space.

• For better visual impact of the power point presentation you may keep the setting of colour image at high colour.

B. Software used in presentation kit

• Hand-outs written in word 98 and window 2000 and Presentation made in Power point programs You are therefore required to have office 2000 or above with word 98 and power point

2.2 Features of Training kit: -

• Contains all necessary documents as listed above and comply with the requirements of latest management concepts and more than 1000 man days (9000 hours)

• Written in Plain English

• It will save much time in typing and preparation of training material and slides alone.

• User-friendly and easy to learn.

• Developed under the guidance of experienced experts having experience of more than 200 companies latest management system implementation globally.

• Provides model of a Management system that is simple and free to establish the management concept in the laboratory.

Chapter-2.1 HARDWARE AND SOFTWARE REQUIREMENTS

Chapter-2.2 FEATURES OF PRESENTATION KIT




1. By using these documents, you can save a lot of your precious time while preparing the management training areas presentation.

2. Take care for all the section and sub sections in implementation of latest management concepts and helps you in establishing better system.

3. The user can modify the presentations as per their industry need and create own management training presentation for their organization

4. Ready made templates and sample documents are available which can reduce your time in document preparation

5. Save much time and cost in conducting training programs 6. You will get better control in your system due to our proven training presentation

material.

Chapter-3.0 BENEFITS OF USING OUR TRAINING KIT

world class quality practices

Documents

process naman infotech

pdca naman infotech

businessnaman infotech

process improvement

competitive quality

customer needs

customer happy

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