world tourism conference (wtc) 2016...
TRANSCRIPT
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“Luxury Hospitality from YTL’s Experiences”
Tan Sri Dr Francis Yeoh Managing Director YTL Group
World Tourism Conference (WTC) 2016
Penang
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• YTL Hotels is the hospitality arm of YTL Corporation Berhad one of Malaysia’s most
dynamic conglomerates.
• The company owns and manages a stellar collection of internationally renowned,
award-winning hotels, resorts and spas, offering unique signature experiences.
• Global presence: in the UK, France, Spain, Australia, Japan, Malaysia, Indonesia and
Thailand as well as the Eastern & Oriental Express.
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Japan
>750 rooms
Hilton Niseko and Green Leaf
Australia
>1,500 rooms
Brisbane Marriott
Sydney Harbour Marriott
Melbourne Marriott
Northern region
Pangkor Laut Resort
Cameron Highlands Resort
East coast
Tanjong Jara Resort
Kuala Lumpur
JW Marriott Hotel KL
The Ritz-Carlton KL
The Residences
Malaysia
>2,500 rooms
YTL Hotels has over 5,000 over rooms spanning across 3 continents winning a
total of 236 awards so far
4
The Gainsborough Bath Spa
Bray
The Glasshouse, Edinburg
The Academy, London
UK & Europe
>500 rooms
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We don’t just own properties. We craft inspired experiences.
Kasara Niseko Village Townhouse The Majestic Hotel Kuala Lumpur MUSE Saint-Tropez
The Green Leaf Niseko Village Sydney Harbour Marriott Hotel
The Swatch Art Peace Hotel The Surin Phuket MUSE Bray Cottages
The Ritz-Carlton Kuala Lumpur
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A COLLECTION OF EXPERIENCES
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THE BIRTH OF PANGKOR LAUT RESORT
• AN ISLAND AND ITS NATURAL BEAUTY
SHOULD BE PRESERVED AT ALL COST.
• WE ARE A STRONG ADVOCATE OF
ENVIRONMENTAL PRESERVATION.
• ECOLOGY and SUSTAINABILTY.
CRAFTING THE PANGKOR LAUT EXPERIENCE
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PANGKOR LAUT RESORT VILLAS
1. BEACH VILLAS
2. SEA VILLAS
3. GARDEN VILLAS
Humble Beginnings in Portable Cabins
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PANGKOR LAUT RESORT ONE ISLAND. ONE RESORT
Voted Number One in the World
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Garden Villas
Hill Villas
Beach Villas
Sea Villas
Spa Villas
Sea Suites
Pavarotti Suite: two-bedroom
ACCOMMODATION
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Ecology and Natural Beauty is at the
very centre of Pangkor Laut
We left the two million old forest
untouched.
ACCOMMODATION
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Mr Yip is Pangkor Laut's own
resident naturalist who has
published several books on the
island's two million old
rainforest.
YIP YOON WAH
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This 4-acre flagship retreat extols the healing
cultures of the region that are amongst the
oldest in the world.
Treatment Pavilions
Deluxe Belian Treatment Pavilion
Healing Huts
Bath Houses
Spa Huts
Nap Gazebos
Spa Boutique
SPA VILLAGE PANGKOR LAUT
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Luciano Pavarotti sung twice in the
island in 1994 and 2002 and he
officiated the opening of Spa Village.
LUCIANO PAVAROTTI
LATE LUCIANO PAVAROTTI VISITED PANGKOR LAUT RESORT TWICE
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PANGKOR LAUT RESORT
Pavarotti declared it is the most beautiful
place he’d ever seen.
‘The morning when I woke up I went out
and I was really moved, almost crying, to
see what beautiful things God had done.’
LUCIANO PAVAROTTI
The Pavarotti Suite in Pangkor Laut Resort
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TANJONG JARA RESORT UNMISTAKABLY MALAY
Aga Khan Award for Architecture
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Bumbung Room
Serambi Room
Bumbung Sea View Room
Serambi Sea View Room
Anjung Room
Anjung Seafront Room
ACCOMMODATION
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A beautiful complex of structures, gardens
and pools that houses an award-winning
therapy centre featuring programmes based
on traditional healing methods.
Treatment Rooms
SPA VILLAGE TANJONG JARA
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Nature and Ecology
again is the main
feature of Tanjong Jara
Resort.
TANJONG JARA’S NATURAL BEAUTY
Resort's Resident Naturalist: Chef Mokh
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CAMERON HIGHLANDS RESORT TRAILS, TALES AND TRADITIONS
Five Best Tea Plantation Hotels in the World
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Deluxe Room
Two-Bedroom Suite
Junior Suite
Cameron Suite: two-bedroom
Jim Thompson Suite: two-bedroom
ACCOMMODATION
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SPA VILLAGE CAMERON HIGHLANDS
A rejuvenating haven where tea is the
foundation and spa treatments feature healing
therapies based on produce from the
surrounding jungles and ancient tea rituals
with knowledge drawn from the Orang Asli.
Pre-Treatment Rooms
Treatment Rooms
Outdoor Cabanas
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Jim Thompson Mystery Trail
Signature Picnic Experience
Murder Mystery in the Misty Mountains
The Organic Culinary Journey
Waterfalls and Nature Trails
Tea Appreciation Experience
Golf at Cameron Highlands
Vegetable / fruit farms and flower gardens
CAMERON HIGHLANDS NATURAL BEAUTY
Resort's Resident Naturalist: Madi
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GAYA ISLAND RESORT DISTINCTIVELY BORNEO
Best Honeymoon Hideout
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Bayu Villa
Canopy Villa
Kinabalu Villa
Suria Suite: two-bedroom
ACCOMMODATION
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A tranquil hideaway amidst lush mangroves
offering spa programmes that reflect healing
traditions of Sabah’s indigenous people.
Pre-Treatment Rooms
Treatment Rooms
Mangrove Theatre
Gazebos
SPA VILLAGE GAYA ISLAND
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Nature and Ecology is at the
very heart of Pulau Gaya Resort
PULAU GAYA’s NATURAL BEAUTY
Resort's Resident Naturalist: Justin Juhun
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• Gaya Island Resort Marine Centre:
Turtle Rescue, Coral Reef Restoration
and Conservation through Education
• Proboscis Monkey Preservation
• Gaya Island Wildlife Discovery
Centre
• 7 Wonders of Gaya
CSR INITIATIVES
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THE MAJESTIC MALACCA CENTURIES OF ELEGANCE
Southeast Asia Best Signature Boutique Hotel
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Deluxe King Room
Deluxe Twin Room
Majestic Suite
Tranquerah Suite
ACCOMMODATION
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The Mansion Nyonya and Western
cuisine
The Lounge at The Mansion Local specialities,
Continental fare and
afternoon tea
The Bar at The Mansion Cocktails and
refreshments
DINING
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SPA VILLAGE MALACCA
The world’s first spa to base its therapies in
the healing heritage of the Baba-Nyonya, a
unique combination of Chinese and Malay
influences, molded around a person’s cool or
warm energies.
Pre-Treatment Rooms
Treatment Rooms
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MAJESTIC KUALA LUMPUR
The only hotel in Kuala
Lumpur to be part of the
Leading Hotels of the World
collection
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MAJESTIC KUALA LUMPUR
The Majestic Hotel was an
important part of Kuala
Lumpur’s Heritage and History
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• Best Hotel in Asia” by CNN
• The first Ritz-Carlton Residence in Asia
• "Five Star Diamond Award", by The American Academy of Hospitality
Sciences
Ritz-Carlton Hotel & Residence Kuala Lumpur
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The embodiment of five star luxury, The Ritz-
Carlton, Kuala Lumpur is centrally located at
the heart of one of Asia's most exciting cities.
With award-winning restaurants, a tranquil spa
and luxurious rooms, anything is possible in
Malaysia's first all-butler hotel.
RITZ-CARLTON KUALA LUMPUR
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• The Eastern & Oriental Express Epitomes the Grandeur, luxury and romance of rail travel from a
bygone era.
• The service has promoted Kuala Lumpur and Malaysia as part of the exotic journey between
Singapore and Bangkok in the Orient.
E&O – 5 STAR LUXURY TRAIN SERVICE
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SPA VILLAGE RESORT
TEMBOK, BALI Best Boutique Hotel Spa
YTL HOTELS INTERNATIONAL FOOTPRINT
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Kamar Room
Surya Suite
Purnama Suite
Baruna Villa
Samudra Villa
ACCOMMODATION
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The gentle spirituality of Bali and its rich
culture infuses every encounter in the resort,
and within its spa treatments, the secret
power of the elements is unveiled by
healing lore as old as the land itself.
Pre-Treatment Rooms
Treatment Rooms
SPA VILLAGE RESORT TEMBOK, BALI
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HILTON NISEKO
Voted Best Ski Hotel in Japan
2015
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Voted Best Ski Resort in Japan 2015
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• 200 non-smoking guest rooms with stunning landscape views:
96 Deluxe King rooms inter-connects to Deluxe Twin rooms for groups and families
8 corner suites with living room, audio-visual systems, wet bar and powder room
• 32” flat panel television and LED desk lamp
• Adjustable massage showerhead and bathtub
• Dream Beds and a convertible sofa
• Complimentary tea making facilities
• Traditional yukatas and onsen towels
• In-house laundry service
• Complimentary parking for guests
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The Gainsborough Bath Spa is the only hotel in Bath to be included in the
Leading Hotels of the World family of iconic and legendary hotels.
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• Voted England’s Leading Spa Resort 2016 by World Travel Awards
• Winner of Tatler Spa Awards 2016
• Rated Top 15 Most Wonderful Spas in England
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MUSE ST TROPEZ
Voted Top 5 Suite in the World
By Mr & Mrs Smith
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MUSE ST TROPEZ
Part of the Small Luxury
Hotels of the World
Collection
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• High street luxury is about developing an ecosystem of hotels, shopping, dining and wellness.
• Duty Free legislation for luxury goods was key.
• Receives 2.5m visitors a month – KL is now a top 5 shopping destination in the world by
CNN Travel
• Real estate value has risen from RM200 psf to a record transaction of RM7,209 psf
Bintang Walk was one of the catalyst for KL to be a top 5 shopping destination in the world
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Starhill Gallery hosts one of the 3 Louis
Vuitton and Christian Dior Global Stores in
Asia
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• Voted as the most beautiful mall
in Asia by Forbes Traveller
Magazine
• It’s included in the top 31 places
to go in the world by The New
York Times
STARHILL GALLERY KUALA LUMPUR
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Biggest retail space for luxury watches in the world
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Biggest retail space for luxury watches in the world
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Mariah Carey was spotted shopping in Starhill Gallery, Bukit Bintang KL
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Biggest retail space for luxury watches in the world
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Biggest retail space for luxury watches in the world
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Biggest retail space for luxury watches in the world
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Biggest retail space for luxury watches in the world
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Biggest retail space for luxury watches in the world
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Biggest retail space for luxury watches in the world
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With Bernard Arnault
Chairman & CEO of LVMH
With Nick Hayek Jr, CEO of Swatch Group and François-
Henri Pinault, CEO of Kering and Salma Hayek Pinault,
wife of François
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• “A Journey Through Time” is a signature watch event that has put Kuala Lumpur and Bintang Walk on the map for luxury shoppers from around the world and its global standing in luxury hospitality.
• Starhill Gallery in partnership with the Ministry of Tourism will host the event for the 10th year spanning over a period of ten days between Nov 4-12.
• AJJT has contributed to Kuala Lumpur’s position as a top shopping and dining haven for tourists around the world.
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“The New Malaysia”
Watched by 70 million
audience in Europe
alone
By The Luxury
Channel
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RUSSELL WATSON and CYNTHIA
LAWRENCE
A JOURNEY THROUGH TIME 2008
KATHERIN JENKINS
A JOURNEY THROUGH TIME 2009
NOREEN AZIZ
A JOUREY THROUGH TIME 2007
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JULIO IGLESIAS
A JOURNEY THROUGH TIME 2011
SOJUNG LEE
A JOURNEY THROUGH TIME 2012
DELTA GOODREM
A JOURNEY THROUGH TIME 2010
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KATIE TARGETT-ADAMS AND MARK
VINCENT
A JOURNEY THROUGH TIME 2013
CARLY PAOLI
A JOURNEY THROUGH TIME 2014
GARETH GATES, CARLY PAOLI AND
ALESSANDRO SAFINA
A JOURNEY THROUGH TIME 2015
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THANK YOU