WORKING TOGETHER FOR THE BENEFITS OF OUR CUSTOMERS

Barbara DALIBARDCEO SNCF Voyages

SNCF new services - customer centric solutions

WORKING TOGETHER FOR THE BENEFITS OF OUR CUSTOMERSSNCF VOYAGES

Working together with TGV Air

The multimodal door to door approach of Mytripset

SNCF NEW SERVICESCUSTOMER CENTRIC SOLUTIONS

WORKING TOGETHERSNCF TGV AIR SERVICESNCF TGV AIR SERVICE

TGV as the “last miles” of the journey- Key to grow revenue on a mature market for airlines and SNCF- A seamless ticketing experience

WORKING TOGETHER : TGV AIRTGV AIR AS THE « LAST MILES » SOLUTION

- A seamless ticketing experience

TGV AIR New services- Luggage transfer through SNCF Services- Ongoing test of train ticket distribution directly within CDG luggage waiting area

TGV AIR TRAFIC (KPAX)WORKING TOGETHER : TGV AIR

+40%

+40%

20 stations

A partnership with 12 companies

40% expected growth in 2012

68 78 84 99 100137 135

163205

290

410

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012e 2013e

+13%/year

+20%

40% expected growth in 2012

MYTRIPSET MULTIMODAL DOOR TO DOORMULTIMODAL DOOR TO DOOR

MYTRIPSET

MYTRIPSET

10