worlds 20 companies

8/8/2019 Worlds 20 Companies

1/10

World's 20 most admired firms: 4 Indian cos in list!

Four Indian companies have been named amongst the world's 20 most admired knowledge enterprises by theMAKE research programme established by Teleos, in association with The KNOW Network.

The Global MAKE research is based on the Delphi methodology. This technique uses an expert panel'sperceptual knowledge to identify and examine critical issues -- in the case of the Global MAKE study to identifythose organisations which are leaders in the 21st century knowledge economy.

In the Global MAKE study there are three rounds of consensus building. In the first round, members of theexpert panel nominate organizations (profit, non-profit and public sector) located anywhere in the world.

In the second round, each member of the expert panel selects a maximum of three knowledge-drivenorganizations from the list of nominations. Those organizations selected by at least 10% of the expert panelmembers are recognized as Global MAKE Finalists.

In the third and final round, the Global MAKE Finalists are ranked against each of the eight knowledgeperformance dimensions which form the MAKE framework and are the visible drivers of value creation:

y Creating an enterprise knowledge-driven culture.y Developing knowledge workers through senior management leadership.y Developing and delivering knowledge-based products/services/solutions.

y Maximizing enterprise intellectual capital.y Creating an environment for collaborative enterprise knowledge sharing.y Creating a learning organization.y Delivering value based on stakeholder knowledge.y Transforming enterprise knowledge into shareholder/stakeholder value.

A total of 96 organizations were nominated as 2010 Global Most Admired Knowledge Enterprises. Out of thisgroup, 51 organizations were recognized as 2010 Global MAKE Finalists.

Tata Group (India)Founded in 1868, the Tata Group pioneered several industries of nationalimportance in India, such as steel, power, hospitality and airlines.

The Tata name has been respected in India for

over 140 years for its adherence to strong valuesand business ethics. The Tata Group has annualrevenues of $67.4 billion (fiscal year ending March31, 2010), employs over 360,000 people, andspans over 100 companies and subsidiaries inseven business sectors: communications andinformation technology, engineering, materials,services, energy, consumer products andchemicals.

The Tata Group is recognized in the 2010 GlobalMAKE study for developing knowledge workers

through senior management leadership.The Tata Group is a four-time Global MAKEWinner.

Mr. B Muthuraman, Vice Chairman, Tata SteelGroup, said: "Being the Global MAKE winner forthe 4th time gives us a lot of pleasure andsatisfaction and makes us realize that in today'sknowledge economy, the initial steps that the TataGroup companies have taken are in the rightdirection.


2/10

MindTree (India)

MindTree Ltd., founded in 1999, is a global IT Solutions company specializing in IT Services, IndependentTesting, Infrastructure Management and Technical Support (IMTS), Knowledge Services and ProductEngineering, including R&D Services, Software Product Engineering and Wireless Products. MindTreepartners with its clients in order to create transparent, value-based relationships. It is co-headquartered in

Somerset, New Jersey, USA, and Bangalore, India, and hasannual revenues of $272 million (fiscal year ending March 31,2010) and employs over 9,000 people.

The 2010 Global MAKE panel has recognized MindTree formaximizing enterprise intellectual capital. This is the first timethat MindTree has been recognized as an Global MAKEWinner.

Krishnakumar Natarajan, CEO & MD of MindTree says, "In aworld that requires us to innovate at lightning speed, we look atour knowledge management function to leverage the power ofcommunities and usage of our own social computing platform -- Konnect. We have had early successes in bringing the bestout of people through volunteerism and nurturing ideas."

"Our technology festival, Osmosis, which runs for 3 months,celebrates the need and the power of contribution. We canclearly see the benefits of a holistic Knowledge ecosystem inaction. While we have enjoyed the benefits mostly in areas ofservice delivery internally we will increase KM's footprint tocover areas outside our own organization."

Wipro Technologies (India)

Wipro Technologies provides comprehensive ITsolutions and services, including systemsintegration, information systems outsourcing,package implementation, software applicationdevelopment and maintenance, and research anddevelopment services. Wipro Technologies hasannual revenues of US $5.3 billion and employsover 110,000 people from over 70 nationalitiesworking at more than 72 global delivery centerslocated in 55 countries.

The 2010 Global MAKE panel recognized WiproTechnologies for creating a knowledge-driven

organizational culture and collaborative knowledge-sharing work environment. Wipro Technologies is afour-time Global MAKE Winner.

In recognitions of Wipro's knowledge initiatives atglobal, regional and national levels, Ved Prakash, chief knowledge officer of Wipro's Global IT Business, said,"It is a matter of great pride to be a recipient of this prestigious global recognition. Wipro has always viewedKnowledge Management (KM) as one of the cornerstones of its people-intensive business and this award is atestimony to the contribution of various KM initiatives in the all-round success of the organization."

He further added, "This wouldn't have been possible without active participation of all our employees andcustomers in creating a thriving culture of knowledge sharing and collaboration.


3/10

Wipro has been helping its customers as well in formulating their own knowledge strategies and by sharingbest practices matured over a KM journey of more than eleven years."

Infosys Technologies (India)

Infosys Technologies provides consulting and IT services to clients globally. With annual sales of $4.8 billion(fiscal year ending March 31, 2010) and employing over 110,000 people worldwide, the company uses a low-risk Global Delivery Model (GDM) to accelerate schedules with a high degree of time and cost predictability.

During the past several years, Infosys has made a concertedeffort to provide an integrated solution to meet the knowledgeneeds of the organization in the four basic dimensions ofknowledge management: people, process, technology andcontent.

The 2010 Global MAKE panel has recognized InfosysTechnologies for creating a collaborative knowledge-sharingwork environment. Infosys Technologies is a seven-timeGlobal MAKE Winner.

Srikantan Moorthy, SVP and Group Head, Education &

Research, Infosys Technologies Limited, said: "We aredelighted on being recognized as a Global MAKE winner forthe seventh time. Businesses today are operating in a

dynamic environment where effective knowledge creation and dissemination increasingly defines marketleadership.

In line with this, Knowledge Management provides a significant thrust for Infosys to achieve its objective ofoffering best in class services and solutions to its clients across the world. We therefore consider this award tobe a recognition of our commitment towards this objective."

A. Latha, AVP, KM Group, Infosys, said "Infosys is constantly working towards surpassing the expectations ofclients as we support them in achieving their business objectives. Recognitions such as MAKE awardsstrengthen our resolve to relentlessly sustain and fuel vibrant knowledge sharing by deploying state of the art

Knowledge Management solutions and engaging employees in creating value for their clients."

Accenture (Global)

Established in 1989, Accenture is a $21.6 billion (fiscal year ending August 31, 2010) global managementconsulting, technology services and outsourcing company. The firm employs over 200,000 people working inoffices and operations in more than 200 cities in 53 countries.

Accenture's "high performance business" strategy builds onits expertise in consulting, technology and outsourcing tohelp clients perform at the highest levels so that they cancreate sustainable value for their customers andshareholders.

The firm is recognized in the 2010 Global MAKE study forcreating a knowledge-driven organizational culture, andmaximizing enterprise intellectual capital. Accenture is a13-time Global MAKE Winner.


4/10

Apple (United States)

Computers are still an important part of Apple's business, but for manyconsumers it is the company's entertainment and communications products thathave made it a household name.

The company has scored runaway hits with its award-winning digital musicplayers (iPod), online music store (iTunes), the iPhone, and now the iPad. Applehas annual sales of $46.7 billon (fiscal year ending September 30, 2010) andemploys over 37,000 people.

The 2010 Global MAKE panel has recognized Apple for developing knowledge-based products/services (1st place), and transforming enterprise knowledge intoshareholder value (1st place). This is the fifth year in a row that Apple has beenrecognized as a Global MAKE Winner.

Ernst & Young (Global)

Ernst & Young is a global leader in assurance, tax, transaction and advisory services.

Worldwide, its 141,000 people working in 140 countries are united by shared valuesand an unwavering commitment to quality. By drawing on global technical and industryknowledge, Ernst & Young professionals work to anticipate trends, identify theimplications and develop points of views on relevantissues.

In the fiscal year ended 30 June 2010, Ernst & Youngreported income of $21.3 billion.

Ernst & Young is recognized in the 2010 Global MAKEstudy for developing knowledge workers through

senior management leadership, and creating alearning organization. Ernst & Young is a 13-timeGlobal MAKE Winner.

"It's great to receive this recognition once again," said John Murphy, Ernst & Young global managing partner --markets. "As the most globally integrated organization in professional services, we invest in our knowledge-sharing culture and processes on a global basis. That means that we can provide each of our clients -- whetherthey're based in San Jose or Shanghai or somewhere in between -- with the insights they need in today'sincreasingly complex business world."

Fluor (United States)

Fluor is one of the world's largest publicly owned engineering, procurement, construction and maintenanceservices organizations. Fluor's primary objective is to develop, execute and maintain projects on schedule,within budget and with excellence.

Fluor, with 2009 annual sales of $22 billion, employs over 36,000 people and maintains a network of offices inmore than 30 countries across six continents.

In this year's Global MAKE study, Fluor has been recognized for creating a knowledge-driven

organizational culture and a collaborative knowledge-sharing environment. This is the fifth consecutive yearthat the company has been recognized as a Global MAKE Winner.


5/10

"Fluor is delighted to be selected as a Global MAKE winner for the 5th consecutive year. Our knowledgemanagement system and processes are built as a foundation to engage and support our global workforce,whose expertise and efforts are vital to keeping Fluor on top in our extremely competitive markets," said JohnMcQuary, vice president, knowledge management and technology strategies.

General Electric (United States)

GE, established in 1892, is a diversified infrastructure, finance andmedia company operating in

more than 100 countries. The company has annual sales of $156.8billion (2009) and

employs over 300,000 people. GE's R&D budget for 2009 was $5.2billion.

GE is recognized in the 2010 Global MAKE study for creating alearning organization. GE is an

11-time Global MAKE Winner, including overall 2001 Global MAKEWinner.

Google (United States)

Google's mission is to organize the world's information and make ituniversally accessible and useful.

The company, founded in 1998, operates the most popular, andpowerful, Internet search engine as well as related web-basedtechnologies which enable users to search in many different languages,for example: stock quotes, maps and news headlines; phonebooklistings for every city in the United States; billions of images; and theworld's largest archive of Usenet messages -- more than 1 billion postsdating back to 1981.

The company generates almost all of its revenues through advertisingsales that are targeted by keywords. Google had 2009 revenues of

$23.7 billion and employs over 22,000 people.

Google is recognized in the 2010 Global MAKE study for creating a knowledge-driven organizational culture(1st place), and creating value from customer/stakeholder knowledge (1st place). This is the sixth consecutiveyear that the company has been recognized as a Global MAKE Winner, including overall 2010 Global MAKEWinner.

HP(United States)

HP, founded in 1939, is a technology company offering acomprehensive portfolio of hardware, software and services. HP had2010 annual sales (fiscal year ending October 31, 2010) of US $114.6billion, employs over 300,000 people and operates in more than 170countries.

HP is recognized in the 2010 Global MAKE study for creating a learningorganization. HP is a 10-time Global MAKE Winner


6/10

IBM (United States)

IBM is a leader in information technology solutions andconsulting, and business process outsourcing.

The company also is a leading provider of mainframecomputers, servers, storage systems and peripherals.IBM employs nearly 400,000 people and operates inalmost every country in the world. In 2009, IBM hadglobal sales of $95.8 billion.

IBM is recognized in the 2010 Global MAKE study formaximizing enterprise intellectual capital (1st place). IBMis an 12-time Global MAKE Winner, including overall2004 Global MAKE Winner.

Doug Weiss, executive global leader, learning andknowledge, IBM Global Business Services, said: "IBM is

delighted to be recognized as a MAKE winner again this year. We view knowledge sharing and collaborationas critical to our success and fundamental components of our business. We make it a priority to continuouslyinnovate in this area, and consider it an honour to be recognized among this list of fine companies."

McKinsey & Company (Global)

McKinsey & Company, founded in 1926, is perhapsthe most knowledge-oriented firm within the globalmanagement consulting industry. McKinsey is not thelargest consulting company in the world in terms ofannual revenues, but with more than 8,000consultants (out of a total workforce of 15,000 peopleworking in more than 90 offices in more than 50countries), it is among the most profitable and manyconsider that it has the strongest brand image.

McKinsey & Company spends a significantpercentage of its annual revenues on managing andsharing knowledge.

In the 2010 Global MAKE study, the firm isrecognized for developing knowledge workersthrough senior management leadership. McKinsey &

Company is a 10-time Global MAKE Winner, including two-time (2007-2008) overall Global MAKE Winner.

"McKinsey & Company is honored to be recognized for the 10th year running as one of the world's mostadmired global knowledge organizations, and for the distinctive contributions we make to management thinkingand our clients around the world as a result," said Eric Labaye, director, firm knowledge and communicationsat McKinsey & Company.

Microsoft (United States)

Microsoft is a leader in software and Internet technologies for personal and business computing.

The company, established in 1975, also is expanding into the Web-based services, mobile communication andentertainment markets. Headquartered in Redmond, Washington, Microsoft has annual sales of $62.5 billion(fiscal year ending June 30, 2010), subsidiary offices in more than 60 countries, and employs 89,000 peopleworldwide. In the 2009 fiscal year, Microsoft spent $8.7 billion on R&D.


7/10

Microsoft is cited in this year's Global MAKE study for creating a collaborative knowledge-sharing environment(1st place). Microsoft is a 13-time Global MAKE Winner, including overall 1999 Global MAKE Winner.

PwC (Global)

PwC is a leading professional services network providingindustry-focused assurance, tax and advisory services. More

than 161,000 people in 154 countries across the PwC networkshare their thinking, expertise and solutions to develop freshperspectives and practical advice.

In the fiscal year ending June 30, 2010, PwC reported globalrevenues of $26.6 billion.

PwC is cited in this year's Global MAKE study for developingknowledge workers through senior management leadership,and transforming enterprise knowledge into stakeholder value.

PwC is a nine-time Global MAKE Winner.

"We are delighted that senior executives and experts fromsome of the world's leading global companies recognize the importance PwC places on building relationshipsand creating value for our clients and our people. Our leadership strongly supports collaboration andknowledge sharing and our increase in ranking in the 2010 MAKE award is recognition that we're making goodprogress.

Royal Dutch Shell (The Netherlands)

Royal Dutch Shell, created in 1907, is a global group of energy andpetrochemicals companies.

The company has annual sales of $278.2 billion (2009) and employs

about 101,000 people working in more than 90 countries. Royal DutchShell Group's goal is to meet the energy needs of society, in ways thatare economically, socially and environmentally viable, now and in thefuture.

The 2010 Global MAKE panel has recognized Royal Dutch Shell formaximizing enterprise intellectual capital, and creating value frommanaging customer/stakeholder knowledge. Royal Dutch Shell is anine-time Global MAKE Winner.


8/10

Samsung (South Korea)

Samsung is a world leader in electronics, finance, trade and services.Samsung is South Korea's largest conglomerate and includes SamsungElectronics, Samsung Card, Samsung Life Insurance, Samsung SDS(IT services), Samsung Securities and trading arm Samsung C&TCorporation. The Group employs over 275,000 people worldwide, with

2008 sales of $173.4 billion.The 2010 Global MAKE panel has recognized the Samsung fordeveloping knowledge-based products/service/solutions, and creatingvalue based on customer knowledge. This is the seventh consecutive

year that the company has been recognized as a Global MAKE Winner.

Schlumberger (France/United States)

Schlumberger is the world's leading oilfield services

company supplying technology, information solutionsand integrated project management that optimizeperformance for customers working in theinternational oil and gas industry. Founded in 1927,the company employs over 105,000 people of morethan 140 nationalities who are working in 80countries.

With 25 research and engineering facilities worldwide,the company places a strong emphasis on developinginnovative technology that adds value for itscustomers. In 2009, Schlumberger invested 3.5% of

its $22.7 billion annual sales in R&D. Schlumbergerhas principal offices in Paris, Houston and TheHague.

Schlumberger is recognized in the 2010 Global MAKEstudy for developing knowledge workers throughsenior management leadership (1st place), andcreating an enterprise-wide collaborative knowledge-sharing environment. Schlumberger is a four-timeGlobal MAKE Winner.

Siemens (Germany)

With 405,000 employees, Siemens is a globalpowerhouse in electronics and electricalengineering, operating in the industry, energy andhealthcare sectors. Since 1847, Siemens has stoodfor technological excellence, innovation, quality,reliability and internationality. The company is theworld's largest provider of environmentaltechnologies, generating some $37.8 billion -- more


9/10

than one-third of its total revenue -- from green products and solutions.

In fiscal year 2010 (ending on September 30, 2010), sales totaled $102.6 billion. The 2010 Global MAKE panelhas recognized Siemens for developing new products/services/solutions, and creating an enterprise-widecollaborative knowledge-sharing environment. Siemens is a nine-time Global MAKE Winner.

Telefonica (Spain)

Telefonica provides fixed and mobile telecommunications services across 25 European and Latin Americancountries. Its fixed-line services include traditional voice, Internet access, cable and satellite television,enterprise networking and hosting, and wholesale services. Its mobile business encompasses voice,messaging and corporate infrastructure services.

Telefonica's Spanish unit has around 24 million mobile users, 6 million Internet and data access subscribers,and more than one-half million pay TV users. Thecompany's annual sales are US $83.7 billion and itemploys over 250,000 people.

Telefonica is cited in this year's Global MAKE studyfor developing new products/services/solutions, andcreating a learning organization (1st place). This is

the first time that Telefonica has been recognized asa Global MAKE Winner.

Apart from Infosys Technologies, MindTreeConsulting, Tata Group and Wipro, the other Indiancompanies which are among the most admired

knowledge enterprises in India are:

Eureka Forbes

Eureka Forbes, part of the Shapoorji Pallonji Group, is a US $275million, multi-product and multi-channel corporation. Founded in1982, the company is the Indian leader in the marketing of domesticand industrial water purification systems, vacuum cleaners, airpurifiers and security solutions. Eureka Forbes claims to be Asia'slargest direct sales organization with 7,000 direct personnel, servingmore than 131 cities and 398 towns across India.

The firm also has a 10,000-strong dealer sales network and over 58distributors in its Industrial Sales Network. The company strives toprovide the best after-sales service with over 1,500 service centersand as many as 4,500 company-trained technicians who visit over

20,000 Indian homes daily.

The 2010 Indian MAKE panel has recognized Eureka Forbes forcreating value from customer knowledge. Eureka Forbes is a six-timeIndian MAKE Winner (2005-2010).


10/10

Larsen & Toubro (Engineering & Construction Division)

Larsen & Toubro (L&T) is a US $9.9 billion technology, engineering, construction andmanufacturing company. It is one of the largest firms in India's private sector. TheEngineering and Construction (E&C) Division forms the biggest segment in thecompany's business portfolio, employing more than 2,500 people.

ECD provides an integrated service involving process technology, basic and detailedengineering, modular fabrication, procurement, project management, constructionand commissioning.

The 2010 Indian MAKE panel has recognized Larsen & Toubro ECD for developingknowledge workers through senior management leadership, and developing newproducts/services/solutions.

Larsen & Toubro ECD is a three-time Indian MAKE Winner (2007, 2009, 2010).

Tata Consultancy Services

Tata Consultancy Services (TCS) is a leading information technologyconsulting, services and business process outsourcing organization.Founded in 1968, TCS has annual sales of US $6.3 billion (fiscal yearending March 31 2010) and employs over 160,000 people located in 42countries.

TCS has engineered some of the world's most complex applicationsand next-generation IT infrastructures. TCS's 'web of participation'structure enables the company to maximize the benefits of its depth,diversity and delivery capability to offer innovative solutions acrossbusiness and technology domains.Tata Consultancy Services is a six-

time Indian MAKE Winner (2005-2010).

Tata SteelEstablished in 1907 by its founder J N Tata, Tata Steel is India's largest integrated private sectorsteel company with annual sales of US $21.6 billion(fiscal year ending March 31, 2010) and over 80,000employees.

Over the years, Tata Steel has emerged as a thriving,nimble, steel enterprise due to its ability to transformitself rapidly to meet the challenges of a highlycompetitive global economy and commitment tobecoming a supplier of choice by delighting its

customers with services and products. Tata Steel'svision is to be the global steel industry benchmark forValue Creation and Corporate Citizenship.

worlds 20 companies

Documents