worldwide service and support

Dale Power Solutions plc

YOUR POWER IN SAFE HANDS

Worldwide Service & Support

Worldwide Service & Support | Dale Power Solutions plc

Worldwide Service & Support from Dale Power Solutions

Keeping your power flowing

As part of the Secure Power Division of TT electronics plc, the £500m turnover UK quoted global electronics

group, each year Dale supplies more than 3,000 generator and UPS systems worldwide, and services more than

4,000 generating sets and UPS systems.

For more than 75 years worldwide we have provided our business partners with high quality systems and services,protecting critical power supplies at all times and in all conditions.

From humble beginnings in 1935, the company has developed into a globally-recognised business twice winning theQueen’s Award for Export and has built up an outstanding track record of delivering mission critical secure power systemsand solutions.

Renowned for both technical excellence and operational expertise, the business specialises in protecting the mostdemanding applications. In all major sectors including power utilities, oil and gas, telecommunications, medical andfinancial services, the Dale and Erskine product brands are synonymous with outstanding service, reliability and expertise.

Our professional structure, financial strength and the necessary quality assurance, health and safety, and productaccreditations meet the demands of the world’s most discerning clients. These include:

www.dalepowersolutions.com

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Dale Power Solutions – delivering secureback-up power across the globe.

Supplier No. 73199

Supplier No.10040683

Supplier No.19330

Proud of our pedigree…proud to be your partner.

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The Certainty of Back-up Power inUncertain TimesDuring uncertain times and in situations where a loss of gridpower can cost a company millions or even billions, Daleprovides guaranteed business continuity through its total,comprehensive service and maintenance provision.

75 Years’ Experience in Service andMaintenance ExcellenceUnrivalled service and maintenance from Dale includes supportfor all your diesel generators and gas turbines, UPS systems (DC and AC), cabling and battery maintenance. For example,using original drawings and 75 years’ experience we are able to guarantee full life cover for generator equipment from Dale or a myriad of other manufacturers.

24/7, 365 Days-a-Year Cover Our team of more than 80 highly qualified and experiencedengineers help us provide a 24/7 response, 365 days a year acrossthe UK, whilst offices overseas enable us to provide worldwideservice and maintenance capability, onshore and offshore.

Trusted by the Most DemandingCustomersOur outstanding service and maintenance is chosen by the mostdemanding multinational, blue chip companies who seek thevery highest standards. These include customers in demandingfields such as petrochemical, telecommunications, utilities,financial institutions, medical, facility management and sportsand leisure.

Local support worldwide – settingthe benchmark in customer support

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Head Office

Scarborough

Service OfficeLondon

Sales & Service Office

Swindon

Sales & Service Office

Aberdeen

Service Engineer

locationUK Operations

Scarborough, Aberdeen, London, Swindon

American Operations

Mexico City, Mexico

South American Operations

Curitiba, Brazil

Middle East Operations

Sharjah, UAE

Extending the Life of Your ValuableEquipmentProfessionally serviced and maintained generator and UPSequipment lasts longer, protecting you from costly replacement.Choose Dale to give your equipment ‘cradle to the grave’ cover.

Guaranteed Quality EngineersOur trained engineers carry up-to-date training records,providing an on site guarantee of the very latest industry-recognised competencies. They are also happy to undertake any customer-specific training required.

Comprehensive, Total Service PackagesOur all encompassing services cover everything from a generatorin an office to a battery protecting vital power on an offshoreplatform. From oil and fuel sampling to engine rebuilds andsound attenuation – we provide the full, comprehensive packagefor your vital equipment.

Meeting the Latest LegislationWith our superb service and maintenance packages you have theassurance that your equipment meets demanding and ever-changing legislation, particularly in terms of health and safetyand care for the environment, including waste management.

Spare Parts Sourced and SuppliedWith many decades’ experience and access to original drawingsand specifications, we advise which spare parts are vital for yourmachinery, sourcing them and supplying or holding them for youuntil the moment they are needed.

Plant Hire ServicesWe offer a range of both mobile and static load banks to meet allyour requirements from 50kW to 1.5MW. We also hire out a rangeof generator sets with power output from 20kVA to 2000kVA,housed in sound attenuated containers and fully bunded.

WORLD MAP UK MAP

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Total flexibility guaranteedReactive breakdown cover and planned preventativemaintenance to complete equipment management.

From your first call to us your power will be in safe hands. Ourstrength is delivering flexible service and maintenance supporttailored to your specific needs for the lifetime of your Dieselgenerator, Gas turbine, DC, UPS, and Battery equipment.

Whether you require planned preventative maintenance cover, aone off service visit, a breakdown call out, or our total powersolution management service we have the experience andtechnical excellence to provide a cost effective solution to deliverexactly what you need.

Your service package will be tailored to your requirements and can include:

• Planned preventative maintenance & service• Reactive service or emergency breakdown cover• Predictive maintenance• Remote monitoring• Equipment spares & repair• Installation services• Loadbank testing• Equipment hire service

Keeping your power secure for that crucial moment meansproviding 24 hour, 7 days a week, 365 days per year cover. We provide guaranteed response times and service around the clock specially tailored for you. We offer:

• 24/7 Emergency breakdown cover• 24/7 Technical help desk• 24/7 Offshore call out response• 4 hour Onshore call out response• 80+ Service Engineers provide nationwide cover• UK service centres• Dedicated overseas service teams• Project management, including reporting and upgrade

replacement recommendations• Comprehensive call logging and service management• Client and site database• Equipment database/tracking• Condition based monitoring• Parts processing• Meter billing

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Diesel generatorservicingRegardless of the number, manufacture and location of yourgenerators you can rely on Dale to provide peace of mind andensure your generator will be there when required.

• Planned preventative maintenance – Minor and majorscheduled maintenance inspections

• Predictive maintenance – ensuring normal operation withoil sampling also helping to reduce quantities of waste

• Fleet management – multi-site, multi-set management of your fleet of generators anywhere

• Waste disposal – providing environmentally ethical andcompliant disposal and recycling services

• Exhaust treatment equipment - to help reduce emissions• OFTEC Qualified Fuel tank inspections – all of our engineers

are qualified to inspect and recommend replacement where required

• Assistance with environmental awareness – we support your business in meeting its environmental obligations

• Coolant cleaning and recycling – to keep your equipmentrunning smoothly

• Radiator cleaning and refurbishment – increase theefficiency of your equipment without completereplacement

• Fuel management including sampling and polishing – ensuring maximum efficiency of you equipment

• Control system management – ensuring your equipmentmeets the latest technology

• System enhancements and upgrades – prolonging the life of your equipment

UPS and DCsecure powerservicingWherever your equipment is required or located – from theroof to the basement, in the desert or offshore – we have theexpertise to provide the perfect installation, service andmaintenance solution.

• Planned preventative maintenance – scheduled inspectionsagreed to your requirements

• Database management – we can manage all yourequipment to ensure it is maintained to schedule

• Lifecycle management – optimising the operational costand reducing capital outlay by upgrading or refurbishingboth our own brand and other OEM equipment keeping itrunning longer

• Waste disposal – providing environmentally ethical andcompliant disposal and recycling services

Extending the life of yourvaluable equipment withtailored service packages foryour diesel generator or UPSsecure power system.

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Full batterylifecyclemanagementYour battery will eventually deteriorate even if it is kept to theoptimum site conditions and the expected number ofcharge/discharge cycles. Our dedicated team of qualifiedbattery maintenance technicians can ensure the lifecycle ofyour battery is maximised. Our capabilities can be tailoredspecifically to your requirements to provide a detailedmaintenance plan and include:

• battery inspection, maintenance• battery testing including:

– voltage measurement and discharge testing– sophisticated cell testing and continuous monitoring– predictive thermal monitoring

• full legal disposal and recycling services• nationwide 24 hour call out

You can have peace of mind knowing that our total lifecyclemanagement solution will ensure your battery is fullyoperational when it is called upon.

Gas turbineservicingGas turbine technology is a continuous process for industriesdemanding high availability. Dale Power Solutions can supplyfully trained Field Service Engineers and Technicians who havemany years of hands on experience to look after all aspects ofthe operation and maintenance of a wide range of turbinepower and gas engine generators.

The installation and operation of data collection equipmentenables preventative maintenance procedures to be applied.Our services include:

• Start-up and commissioning• Customised maintenance inspection programmes• Monthly, quarterly, semi-annual or annual inspections• Relay logic and PLC control systems• Compressor and power generation packages• Work on all associated skid equipment• 25 years’ experience of gas turbine packaging• Independent inspections of most types of gas turbines

and ancillary equipment• Vibration surveys• Boroscope inspections• Laser alignment and equipment balancing• Remote monitoring and trending• Fuel control system upgrades• Stripdown inspection reports

Service agreements can be tailored to suit your requirementsand can incorporate all maintenance inspections and parts andbe expanded to include component overhaul. Maintenancescheduling allows you to plan all overhaul work and include itin a fixed monthly payment. Extended warranty contracts arealso available.

Comprehensive serviceand maintenancepackages and full lifecyclemanagement services forthe most demandingenvironments.

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SparesKeeping every spare part for your generator or UPS is notpractical, especially as some equipment is now obsolete. Dale Power Solutions specialises in advising which spare partsare vital for your machinery, sourcing them and supplying or holding them for you. If your equipment fails at a crucialmoment, there will be something you can do.

Our services include:

• Dedicated spare parts service• Extensive library of 75 years of technical and product

information• Spares procurement management• Support of major component supplies• Design support • Testing and set-up of control equipment• Dedicated repairs team

HireWe maintain and offer a large range of hire equipment to satisfyyour requirements all with 24 hour support. Maintenance andoverhauls using exchange equipment can save a considerableamount of downtime. Our hire services include:

Load Banks • Range of 50Kw – 1.5Mw• Mobile and static• Cables

UPS • Range of 250VA - 20kVA single phase• Range of 10VA - 500kVA 3 phase

Diesel Generating Sets • Range of 20kVA–2000kVA• Fully bunded• Sound attenuated containers

Gas Turbines• Saturn • Centaur• Taurus

®Saturn , ®Centaur and ®Taurus are trademarks of Solar Gas Turbine, Inc.

All units can be configured as required. We also have exchangepower turbines, accessory and reduction gearboxes, as well asancillary package parts such as fuel controls, pumps, motorsand PLC control cards.

Our impressive array ofservices tailored toyour needs can beenhanced with sparesand hire capabilities.

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Our technical excellence ensuresyour power is in safe hands

Dale’s Unrivalled Service andMaintenance Packages offer:• The certainty of business continuity in

uncertain times• 75 years’ experience in engineering excellence• 24/7, 365 days-a-year cover across the UK plus

worldwide capability• Service standards trusted by the most

demanding blue-chip customers• Extended life for your valuable equipment• Guaranteed, fully-trained engineers• Comprehensive, total service packages for a

massive range of products• Compliance with the very latest legislation,

including environmental• Spare parts sourced and supplied• Plant hire services

SServices for multinational, blue-chip customers

EEngineering excellence fromprofessionally-trained staff

RReliable power to providebusiness continuity

V Valuable, peace-of-mind cover

I Instant response across the globe

C Competence built over 75 years

EEncompassing services from anoffice generator to an offshore rig


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TT electronics Secure Power Division Worldwide

BRAZIL

Rua Umuarama 164 da Quadra 22Bairro Portal da Serra

CEP 83325-000 Pinhais-PR

Tel: +55 41 3525 2255

MEXICO

Calz San Lorenzo 1150Col Cerro de la Estrella

Del Iztapalapa CP 09860Mexico City

Tel: +52 55 5624 5600

MIDDLE EAST

P6-100Saif Zone

P O Box 120853Sharjah

UAE

Tel: +971 6 5578475

ABERDEEN, UK

Westpoint HouseProspect Road

Arnhall Business ParkWesthill

Aberdeen AB32 6FE

Tel: +44 (0) 1224 270391

LONDON, UK

Highway Business ParkLondon E1W 3HS

Tel: +44 (0) 20 3217 3041

SWINDON, UK

Kembrey ParkSwindonWiltshireSN2 8BW

Tel: +44 (0) 1793 250038

UKREGISTERED OFFICE

Salter RoadEastfield Industrial Estate

ScarboroughNorth Yorkshire

YO11 3DU

Tel : +44 (0) 1723 583511

EUROPEAN DEVELOPMENT & TEST CENTRE

FileyNorth Yorkshire

YO14 9PJ

Tel : +44 (0) 1723 583511

PART OF THE SECURE POWER DIVISION OF


POWER – WHERE YOU WANT IT, WHEN YOU WANT IT

worldwide service and support

Documents

power utilities

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power owingas

comprehensive service

critical power supplies

year dale supplies

maintenance provision

battery maintenance