worried about the consequences of cutting costs? by viclone

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Worried About The Consequences Of Cutting Costs? CUSTOMER SERVICE IS ESSENTIAL. OPTIMIZATION IS THE ANSWER!

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Great customer service is essential to a company's success. Cutting customer service expenditures is not an answer. There are solutions on the market that allow for tremendous customer service cost optimization without sacrificing quality. ViClone develops a highly interactive self-service solution to help 200 million+ small businesses (SMBs) around the world save money, increase sales and enhance customer experience by making automated customer service affordable and easy to use.

TRANSCRIPT

Page 1: Worried about the consequences of cutting costs? by Viclone

Worried About The

Consequences Of

Cutting Costs?CUSTOMER SERVICE IS ESSENTIAL.

OPTIMIZATION IS THE ANSWER!

Page 2: Worried about the consequences of cutting costs? by Viclone

By The Numbers

78% of consumers have bailed on a

transaction or not made an intended

purchase because of a poor service

experience!

Source: American Express Survey, 2011

Page 3: Worried about the consequences of cutting costs? by Viclone

By The Numbers

83% of small and medium-sized businesses

responded with inaccurate or incomplete

answers.

Source: “Email Customer Service in North American Small and Medium Businesses” by BenchmarkPortal, 2005

Page 4: Worried about the consequences of cutting costs? by Viclone

Cutting Customer Support

Expenditures Is NOT The Answer!

Page 5: Worried about the consequences of cutting costs? by Viclone

Your Boss And Your

Customers Will NOT

Be Happy About

That!

Page 6: Worried about the consequences of cutting costs? by Viclone

Maintain And Improve Your

Customer Service For More

Happy Customers

Page 7: Worried about the consequences of cutting costs? by Viclone

There is a way to

improve you

customer service and reduce costs!

Page 8: Worried about the consequences of cutting costs? by Viclone

Without Doing This!

Page 9: Worried about the consequences of cutting costs? by Viclone

Or This!

Page 10: Worried about the consequences of cutting costs? by Viclone

Just …

Page 12: Worried about the consequences of cutting costs? by Viclone

Viclone develops highly

interactive self-service

solutions to help millions of

businesses around the

world …

Page 13: Worried about the consequences of cutting costs? by Viclone

Change From This …

Page 14: Worried about the consequences of cutting costs? by Viclone

And This …

Page 16: Worried about the consequences of cutting costs? by Viclone

… by making automated

customer service

accessible, affordable

and easy to use.

Page 17: Worried about the consequences of cutting costs? by Viclone

So That Companies Can …

Improve Sales,

Save Money,

&

Enhance

Customer

Experience

At The Same Time!

Page 18: Worried about the consequences of cutting costs? by Viclone

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