wps solutions
DESCRIPTION
2010 MPSA Leadership Awards Winner-Indirect ProviderTRANSCRIPT
EACH ACC
RECEIVES A PER
OUNT
SONAL
ACCOUNT MANAGER
OUR TECHNICAL STAFF COMPRISES OF A FINE GROUP OF HIGHLY
SKILLED PROFESSIONALS WITH TELECOMMUNICATIONS EXPERTISE.
• TOP INDUSTRY TECHNICIANS
• DATA CABLING SERVICE
• 24HR SUPPORT DESK
/www.wpssolutions.com
Managed Services (MS) takes many forms
and are as unique as each organization that
wishes to utilize it.
The overall goal is reducing costs associated with document creation
and management. As an added benefit, environmental sustainability
may be greatly improved during the process.
Most offerings in the market are termed MPS: Managed Print
Services. Many times this approach is simply a break/fix service
agreement on printers at a fixed cost per page.
WPS feels a true MPS or Managed Services Program should consist of
the following components and have a systematic 5 stage approach
that is ongoing and should never be a cost per page program:
• Evaluation to establish a baseline and provide data for planning. (Analyze)
• Gain control with knowledge and eliminate multiple spending
points. (Control)
• Planning a more efficient equipment fleet and document
workflows with operational needs and cost cutting as key factors.
(Optimize)
• Deployment of equipment and workflow applications along with
appropriate training. (Optimize)
• Continuing management that monitors use, adjusts to needs,
enforces policies, implements improvements and provides
training. (Manage & Enhance)
MMPPSSAA OOBBSSEERRVVAATTIIOONNSS
•• Seasoned MPS vendor started into MPS early, and has been first in several different areas
Seasoned MPS vendorstarted into MPS early,and has been first inseveral different areas
•• Created separate division focused on just solutions
Created separatedivision focused onjust solutions
• Strong documented methodologies that focus on core objectives of MPS
• Strong documentedmethodologies thatfocus on coreobjectives of MPS
•• Highly in-depth
Assessment Process Highly in-depthAssessment Process
•• Places Customer First
in all areas Places Customer Firstin all areas
•• Unique all inclusive
payment option Unique all inclusivepayment option
WWPPSS MMAANNAAGGEEDD PPRRIINNTT SSEERRVVIICCEESS
CALL TODAY 800-456-1977
2010 MPS
Leadership Awards
EACH ACCOUNT
RECEIVES A PERSONAL
ACCOUNT MANAGER
OUR TECHNICAL STAFF COMPRISES OF A FINE GROUP OF HIGHLY
SKILLED PROFESSIONALS WITH TELECOMMUNICATIONS EXPERTISE.
• TOP INDUSTRY TECHN ICIANS
• DATA CABLING SERVICE
• 24HR SUPPORT DESK
Menu of Managed Services Offerings from WPS:
Please choose any combination of the following!
Managed Print Services: the active management and
optimization of document output devices and business
processes by outsourcing (to control costs, increase
efficiencies and reduce carbon footprint). WPS utilizes a
scorecard approach with goals/targets developed by both
WPS and the client to maximize best practices. Quarterly
reviews are designed to track progress using the scorecard.
Managed Document Services: the active management and
optimization of document input, archival and retrieval to
enhance business processes and workflow (to reduce paper
output, increase efficiencies and reduce carbon footprint).
Change Management Services: this is the most difficult of
services and involves review, re-design, training and
implementation of business processes.
Asset Management Services: the active management and
tracking of all assets and associated costs.
Professional Network Services: the active management and
optimization of the network using service level agreements
and may include any of the following: o Design and Deployment of Systems and
Applications
o Data Storage and Disaster Recovery
o Email, Calendar, Contact and Web Services
o Anti-Virus and Spam Management
o Automated System Updates
o Secure Remote Access
o Website Services
Security and Compliance Services: the active management
and protection of information
Help Desk Services: the opportunity to utilize the help desk
first before requiring on-site service
On-Site Services: dedicated staff on-site to perform
operations or provide service
2010 Leadership Awards
MANAGED PRINT
SERVICES ASSOCIATION
The Managed Print Services
Association (MPSA) is an independent
non-profit international organization
that seeks to develop Standards and
Best Practices within our industry.
The MPSA serves multiple segments
of the industry including Customers,
Dealers, Manufacturers and other
providers of MPS Infrastructure.
On an annual basis the fourteen
members of the MPSA Board that lead
this industry vote on who we believe
provide leadership within our industry.
For more information on the MPSA visit
http://yourmpsa.org
2010 MPS
Leadership Awards
/www.wpssolutions.com CALL TODAY 800-456-1977