SUPERVISION ANDHUMAN RELATIONS

Written by TAN KWANG HOW

Tan Kwang How is Malaysian educationist He is a lecturer in Universitti Pertanian

Malaysia. later joined Goodyear Malaysia Berhad this book is apart of series of five books

written by author These books are design to enable supervisors

to gain a better understanding of their job and to prove their performance

AUTHOR

SUPERVISOR’S JOB

LEADERSHIP

MOTIVATION

CONFLICTS

CONTENTS

Supervisor is one who is responsible for

getting the operation-employee-to carry out the plan and policies of top management

He should have some qualities like energy, health, leadership , to get along with people etc…

Intermediate between management and workers

SUPERVISOR’S JOB

RESPONSIBILITIES OF SUPERVISORS

Responsibilities to management Responsibilities to employees Responsibilities to other supervisors

MAJOR PROBLEMS FACED

Meeting production schedules Keeping production at standard efficiency Maintain relationship with employees

REASON WHY SUPERVISORS FAIL

1. Poor personal relation with workers2. Inability to understand the management point of view3. Unwillingness4. Lack of planning 5. Inability to adjust according to circumstances

SUCCEEDING AS SUPERVISOR

1. Technical skills2. Administrative skills3. Communication skills4. Deal with people5. Working as union

Leadership is the ability to get other people

follow you and to willingly do what you want them to do

Leaders’ job is tough but rewards are high

Style of leadership1. Autocratic2. Democratic3. Free-rein

LEADERSHIP

Effective leadership

1. The leader himself2. The subordinates3. The situation

Tips of leadership

1. Be predictable2. Put yourself in the employee’s place3. Be interested in employee’s welfare4. Treat employees equally

People act the way they do because of there

surrounding and culture in which they grown up

What employee’s need1. Physiological needs2. Safety needs3. Social needs4. Esteem needs5. Self actualization needs

MOTIVATION

Satisfaction and dissatisfaction

Satisfaction for an employee come from motivating factors such as interesting and challenging work.

Dissatisfaction occurs when come desirable factors not present in job.

Wrong assumptions about motivation

1. Some people are just unmotivated2. Few people know how to motivate other3. Fear is the best motivator

Supervisor’s role in motivation

1. The Communication standard

2. Showing appreciation for good work3. Failing to discipline

Making work more valuable for employee

1. By assigning work that the subordinate to achieve his personal goals

2. By helping the employee to identify certain internal reward

3. By the re-enforcing successful achievement on the part of the employee with an external reward such as grant , money , praise and promotion

Constructive and destructive conflict

Source of conflict1. One way communication2. Unpredictability3. Frequent changes4. Hidden agenda5. Grouping6. Bad attitude

CONFLICTS

Handling conflict

1. Decide what is that you wish to be accomplished

2. Call together those who can best settle the issue

3. Be ready to bargain4. Concentrate on problem, not personality

THANKYOU