HUMAN RESOURCE MANAGEMENT

Group Members Nipuna Weerakoon (105649)

Sorwar Hussain (106815)

ContentsO Background of coca colaO Define Human resource management O Define Recruitment and selection

* Internal External recruitment

* Stages in Recruitment

* Recruitment process at coca cola

* Selection process and job specification O Ethical and Legal Issues at coca cola

What does it take to hook the

perfect employee??

Coca cola

O The Coca-Cola Company is the largest

manufacturer, distributor and marketer of non-

alcoholic beverage concentrates and syrups in the

world.

O The company sells over six million beverages every

day (Coca-Cola, 2005).

O World's largest beverage distribution system.

Type Soft Drink (cola)

Manufacturer The Coca – Cola Company

Founder(s) Johan.s.pemberton

Country of origin United States

Introduced 1886

Area served Over 200 countries

Colour Caramel E-150d

Company History

MISSION

O To refresh the world in mind, body &

sprit.

O To create a value in brands &

difference everywhere we engage.

O To inspire moments of optimism

through our brand and action.

O Being a global leader in Beverage

VISION

O Profit: Maximize the return of

shareholder.

O People: Establish a great place to

work where people are inspired to

the best they can do

O Planet: Being a responsible global

citizen that makes a difference

What is the HRM?

HUMAN RESOURCE MANAGEMENT

Human resource management

(HRM) is the function that assists

organizations in achieving goals

by obtaining and maintaining

effective employees.

What are the HRM Activities?

Organisational work and job design Planning Recruitment and selection Training and Development Performance Management Compensation Occupational health and safety Employee and labour relations

Organization

culture

Environment

Strategic Objectives

HR Strategy

Organization Structure

Outputs

Job analysis & recruitment

Performance ManagementTraining and development

Reward Management

Employee relation

THE HUMANRESOURCE MANAGEMENT PROCESS

HR Background of coca cola

HR Line Function

VP, Customer Development

SALES

SPECIALIZED

SALES TEAMS

SALES

CUSTOMER

SUPPORTOPERATIONS

CUSTOMER

SERVICE

WORKFORCE

TRAINING &

COMMUNICATION

QUALITY ASSURAN

CE

WORK FORCE

OPTIMIZATION

CUSTOMER ACTION CENTER

FINANCE HR

DEPARTMENTALISATION

GEOGRAPHICAL FUNCTIONAL

FUNCTIONAL

I. Marketing

II. Finance

III. Packaging

IV. Sales

V. Research & Development

VI. Administration

GEOGRAPHICAL The strategic business units

I. North America

II. Africa

III. Asia

IV. Europe

V. Latin America

What is Recruitment?

Recruitment process at coca cola

Our recruitment process O Our recruitment process is well established first of all

we give ads in news papers, company website, institutions etc. Once we receive an application form, from candidates with required documents and CV.

Internal recruitment External recruitment

Job description

O A list of job duties, responsibilities,

reporting

Relationship, working conditions, and

supervisory responsibilities-one

product of a job.

Job specification

O A list of a job’s human requirements

that is

requisites education, skills,

personality, and so on-other product of

a job analysis.

Coca cola selection process

Selection process

O The selection process will vary depending on the position you’re

applying for, as one process can’t fit all the different roles we have

here at CCE. However, in most cases a combination of any of the

following tools will be used:

O Interview

O Group exercises

O Presentations

O Psychometric tests

O Role plays/Situational Exercises

O Interview

Group exercises: We’re very much a

team at CCE so these will show us how

effectively you work with people. They’re a

good opportunity for usto see how you

communicate, influence and involve other

people inthe workplace

Presentations: Presentations give you the chance to show your ability tocommunicate to a group of people on a specific topic. You may begiven a topic in advance or on the day, but don’t worry – you’llhave plenty of time to prepare.

Psychometric tests:Psychometric tests are timed exercises that examine your abilitiesand potential. On occasions, we may also use a personalityassessment tool that is designed to find out more specific thingsabout you. If you’re asked to complete a psychometric test, we’llsend you information and advice in advance on how to prepare.

Role Plays/Situational Exercises Designed to assess how you react in certain situations, these help tohighlight particular skills and how well you’re suited for a position.You may be given facts and figures to review, or a report tocomplete; we may also have an assessor acting as a customer oremployee to simulate a situation that could occur in the workplace.Don’t worry, you’ll be given a brief and ample time to prepare

Ethical and Legal Issues at coca cola

What is ethical issues?

O There are a wide range of areas which come

under ethical issues in business, ranging

from professional ethics, particularly relating

to certain professions. Employee rights

include the right to a fair wage, a safe

working environment and non-discriminatory

policies. Ethical issues in business also exist

in areas such as sales and marketing.

Ethical Issue of coca cola:

O Understanding the characteristics of ethical issues in

business in relation to the sale of soft drinks, food and

beverages analysing them economically, legally and

philosophically and reaching the right, just and proper

decision.

O Highlighting the ethical, legal and economic aspects

involved in promoting a harmful product to

schoolchildren through exclusive contracts with

schools

O Examining the various issues and

consequences involved in the campaign for

commercial-free schools.

O Understanding the government's role in

regulating the corporate contracts with

schools

Analysis of ethical issues based on coca

cola:

O There are a number of issues relating to this

incident that demonstrate the ethical and

moral issues surrounding business.

O Coca-Cola claims that its activities are

entirely legal.

O How honest are the claims that Coca-Cola is

making?

O How reliable are the claims made by those

who oppose Coca-Cola's activities?

O What conflicts arise between the

responsibilities that Coca-Cola has to the

environment and the local community, and to

its shareholders, suppliers and employees?

Work place rights policy coca cola

O The Workplace Rights Policy applies to The Coca-Cola Company and all of the entities that it owns or in which it holds a majority interest.

The Policy includes the following components: Freedom of Association and Collective Bargaining Forced Labor Child Labor Discrimination Work Hours and Wages Safe and Healthy Workplace Workplace Security Community and Stakeholder Engagement

Any Question