www wmich edu career

WWW.WMICH.EDU/CAREER

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•CreateaprofileinBroncoJOBS.

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•Attendeventswithemployersand

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•ConnectwithWMUalumnithrough

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Career Development GuideWestern Michigan University

Table of Contents

Assess YourselfCareer Search Action Plan………………………......… 2Assess Yourself with Strong ……………………….…. 3Assess Yourself with MBTI…………………………… 4

Explore CareersExplore Careers through Experience ………...………. 5Explore Careers through Informational Interviews ….. 6Explore Careers through Networking …………...…… 7Introduce Yourself with a Personal Commercial …..… 8

Engage in the Internship/Job SearchProfessional Etiquette Guidelines …………………….. 9How to Make the Most of Career Fairs ……………….. 10

Resume WritingCommunicating Your Knowledge, Skills and Abilities 11-12Action Verbs ………………………………….….…… 13Objectives, Summaries, and Profiles…………….…… 14Resume Format ………………………………………. 15Resume – Before and After Advising ………………… 16Reference List Guidelines …………………………….. 17

Resume SamplesFederal Resume ……………………………………….. 18Arts and Sciences ……………………………...……… 19-22Business ………………………………………………. 23-26Education and Human Development …………………. 27-30Engineering and Applied Sciences …………………… 31-33Fine Arts ………………………………………………. 34-35Aviation ……………………………………………… 36-37Health and Human Services …………………………... 37-39

Cover LettersCover Letter Guidelines ………………………………. 40Cover Letter Example ……………..………………….. 41Cover Letter for an Unadvertised Position …………… 42

Interviewing and NegotiatingInterview Successfully………………………..……. 43-48Professional Interview Attire Guidelines ……………... 49Negotiating Salary and Benefits ……………………… 50Thank You Note Guidelines ………………………….. 51Thank You Note Examples …………………………… 52Accept or Decline an Offer …………………………… 53

Graduate SchoolGraduate School ………………………………………. 54Curriculum Vitae (CV) Guide ...………………………. 55CV Sample ……………………………………………. 56

Career Network StaffCareer and Student Employment Services

1401 Ellsworth Hall(269) 387-2745

[email protected]/career

_______________________________________

The Career CenterHaworth College of Business

3020 Schneider Hall(269) 387-2711

[email protected]/business/thecareercenter

________________________________________

Career Resources by CollegeBelow are links to online portfolios designed to assist students in the career development process. Use these portfolios to learn more about majors, view resume and cover letter examples, plus receive tips about interviewing, networking, etc.

Arts and Sciencesiwebfolio.com/public/arts_and_sciences

Aviationiwebfolio.com/public/Aviation

Education and Human Developmentiwebfolio.com/public/education

Engineering and Applied Sciencesiwebfolio.com/public/EngandAppSciences

Fine Artsiwebfolio.com/public/finearts

Haworth College of Businessiwebfolio.com/public/college_businessiwebfolio.com/public/mba_career

Health and Human Servicesiwebfolio.com/public/health_human_service

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Career Action Plan

Assess Your Strengths

� Know your strengths and communicate them effectively. Learn about your values, interests, skills, and

personality using assessment tools such as FOCUS, available at www.wmich.edu/career.

Values

� What matters to you? (e.g., money, feeling that you

need to make a difference, being recognized for what

you do, etc.)

� In what type of work environment would you be

happy?

Interests

� What are you interested in doing?

� What activities have you enjoyed the most?

� What kind of people would you like to work around?

� What kind of job setting would you enjoy?

Skills

� What are your strengths and weaknesses?

� What are your skills and abilities?

� What skills do you want to use on the job?

� What skills do you need to acquire?

Personality

� What personal qualities do you possess?

� How will your personal style influence your career

choice?

� How will you get along with your supervisor/co-

workers?

Explore Careers

� List career paths related to your area of study using O*Net (www.onetcenter.org)

� Research knowledge, skills, and abilities required for your careers of interest.

� Conduct informational interviews with professionals in your fields of interest.

� Gather information about potential careers and employers by attending career events.

� Consider job shadowing experiences.

Engage in Skill Development and Job Search

� Develop transferable and job-specific skills through internships, volunteering, service learning,

involvement in a student organization, participation in professional conferences, on-campus jobs, and off-

campus employment.

� Write a professional resume and have it critiqued by Career Services staff.

� Learn to write customized cover letters.

� Update your BroncoJOBS account.

� Develop a personal commercial communicating your skills and interests.

� Practice professional communication, including following up on job leads, sending thank you notes, and

ensuring a professional online presence.

� Create and expand your professional network by attending career events, using professional association

membership lists, family, friends, advisors, professors, and networking websites such as

www.linkedin.com.

� Identify three to five professional contacts and ask them to serve as your references.

� Practice answering interview questions.

� Build your professional wardrobe, including a suit for interviews.

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Assess Your Values, Interests, Skills, and Personality with Strong

Align your Interests with WMU Academic Programs

Complete a self-assessment based on the Strong Interest Inventory� to help identify your career interests and related majors.

In each section, check (� ) all items you would enjoy most. Total the boxes you checked in each section to determine what academic

programs align with your interests.

“R” Section

Repair a computer or radio

Operate machinery

Clean up a stream

Explore a forest

Arrest lawbreakers

Plant a garden

Build a house or deck

Run a race

Manage a farm or ranch

Test mechanical parts

=_______ “R”

“I” Section

Study causes of disease

Do a science project

Study human anatomy

Study insects

Research solutions to environmental

problems

Collect minerals and rocks

Study the solar system

Do math problems

Talk to a scientist

=_______ “I”

“A” Section

Sing before the public

Design clothing

Decorate a home or office

Direct a play

Write a story or play

Design a brochure or poster

Create a sculpture

Arrange flowers

Make videos

Act in a performance

=_______ “A”

“S” Section

Teach children

Care for a sick person

Teach a friend

Interview clients

Help a person with a difficulty

Volunteer in a hospital or school

Mediate conflicts

Help a charity

Entertain people

Supervise children

=_______ “S”

“E” Section

Sell an idea to others

Speak in front of groups

Supervise other workers

Start a club

Save money

Develop an advertising plan

Lead a meeting

Take charge of a project

Sell magazines door to door

Raise money for a project

=_______ “E”

“C” Section

Maintain detailed records

Run a mail merge

Organize a work area

Write checks; record balances

Attend to details

Balance a budget

Create a spreadsheet

Edit a document

Create a filing system

Maintain a computer system

=_______ “C”

Academic Programs at WMU

Below are examples of academic majors that correlate with each interest type. Most occupations are a blend of occupational themes.

“R” (Realistic) Majors: Athletic Training; Aeronautical Engineering; Aviation Flight Science; Civil Engineering; Criminal Justice;

Earth Science; Geography-Environmental Resource Management; Graphic and Printing Science (Imaging); Manufacturing

Engineering Technology; Mechanical Engineering; Physical Education; Recreation

“I” (Investigative) Majors: Anthropology; Biology; Computer Engineering; Chemistry; Chemical Engineering; Economics;

Geographic Information Science; Geochemistry; History; Hydrogeology; Mathematics; Physician Assistant; Physics; Pre-Med;

Psychology

“A” (Artistic) Majors: Art; Art Education; French; Graphic Design; English; Film, Video and Media Studies; Food Service

Administration; Interior Design; Journalism; Music; Spanish; Theatre

“S” (Social) Majors: Elementary Education; Family Studies; Interpersonal Communication; Music Therapy; Nursing; Occupational

Therapy; Religion; Secondary Education; Social Work; Sociology; Special Education

“E” (Enterprising) Majors: Advertising and Promotion; Food Marketing; Management; Human Resource Management;

Organizational Communication; Political Science; Public Relations; Sales and Business Marketing; Textile and Apparel Studies;

Tourism and Travel

“C” (Conventional) Majors: Accountancy; Career and Technical Education; Computer Information Systems; Computer Science;

Construction Engineering; Finance; Integrated Supply Management; Secondary Education-Math; Statistics

Source: Strong Interest Inventory� by CPP, Inc.

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Assess Your Values, Interests, Skills, and Personality with MBTI

Align your Personality with Careers

Complete an abbreviated Myers-Briggs Type Indicator assessment to help you identify academic areas and career paths that align with

your personality type.

For each pair of statements, check (� ) the item with which you agree the most. Total the number of checks in each column. The

columns with the highest number will form one of the four-letter codes listed below.

How you interact with the world and where you direct your energy

Prefer to work with others

Need time to interact

Think out loud

Shorter attention span

Background sounds help concentration

Prefer teamwork or working meetings

Want help in researching and writing papers

=______ “E” (Extraversion)

Prefer to work individually

Need time to reflect before acting

Think things through

Longer attention span

Need quiet for concentration

Prefer written requests or one-on-one requests

Want help in public speaking and verbal expression

=_____ “I” (Introversion)

What kind of information you naturally notice and remember

Seek specific information and details

Like facts, tangible objects

Like (and follow) directions

Want faculty who give clear assignments

Like to apply knowledge previously learned

Work steadily with trusted methods

Value practical knowledge

=______ “S” (Sensing)

Seek theories and meanings

Like to use imagination to create possibilities

Create your own directions

Want faculty who encourage independent thinking

Like to apply new knowledge

Work with bursts of energy trying new methods

Value language, symbols, analogies

=______ “N” (Intuition)

Whether you make decisions logically and impersonally or by using personal values

Task-oriented

Oriented to achieve

Motivated to master subjects

Want objective material to study

Like to critique new ideas

Learn by challenge and debate

Want logical plans

=______ “T” (Thinking)

Relationship-oriented

Oriented to be helpful

Motivated by others

Want to relate to the material personally

Like to please instructors

Learn by being supported and appreciated

Want personal rapport

=______ “F” (Feeling)

The way you like to live your life: more structured (making decisions) or more spontaneous (taking in information)

Prefer a set system of accountability

Like to plan

Prefer formal guidelines for solving

problems

Schedule time to work on assignments

Plan tasks and get them done

Like to be in charge of events

Want faculty to be organized

=______ “J” (Judging)

Prefer a system with autonomy and choice

Like to be flexible

Prefer to solve problems informally

Work spontaneously with bursts of energy

Shape a plan and stay open to new information

Like to adapt to events

Want faculty to be entertaining and inspiring

=______ “P” (Perceiving)

ISTJ

Attention to detail and task

Management, administration, law

enforcement, accounting

ISFJ

Help people behind the scenes

Education, healthcare, religious

settings

INFJ

Facilitate human development

Counseling, teaching, arts, religion

INTJ

Use intellectual and technical

knowledge; analyze

Scientific or technical fields

ISTP

Hands-on with data or things

Technical fields, law enforcement,

military, skilled trades

ISFP

Gentle, service-related, attentive to

detail

Healthcare, business, law enforcement

INFP

Use creativity and focus on values

Counseling, writing, arts

INTP

Use objective analysis of problems and

technical expertise

Scientific or technical fields

ESTP

Action-oriented focus to attend to

necessary details

Marketing, business, law enforcement,

applied technology

ESFP

Outgoing nature to help with practical

needs

Healthcare, teaching, coaching

ENFP

Creativity and communication to

help others grow

Counseling, teaching, arts

ENTP

Take on new challenges continually

Science, management, arts

ESTJ

Use logic and organization of facts

Management, law enforcement

ESFJ

Provide personal service to others

Education, healthcare, religion

ENFJ

Help others with emotional growth

Religion, arts, teaching

ENTJ

Strategic planning and organization to

get task done

Management, leadership

Hammer, A.L. (1993). Introduction to Type and Careers. Tieger, P., Barron-Tieger, B. (2001). The Personality Type Tool Kit.

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Explore Careers through Experience

One of the best ways to explore a career is to gain experience doing it. Additionally, experience is a way to gain transferable skills in areas identified as crucial by professional employers. Some of the most effective preparation for a professional future happens by connecting outside of the classroom with employment, internships, volunteering, and participation in student organizations.

According to NACE*, “Seventy-two (72) percent of employers prefer to hire candidates with relevant work experience.” Furthermore, when deciding between two equally qualified candidates, a very influential factor in making that decision is whether or not the candidate has held a leadership position.

Full-Time or Part-Time Work

On-Campus - Utilize the Universal Student Employment Application form available at www.wmich.edu/career. Some positions may require you to apply in person. Consider working in academics, the Library, Dining Services or program offices throughout campus. Campus contacts can serve as references for internships and professional employment after graduation.

Graduate assistantship information can be obtained at www.wmich.edu/grad/funding. Some graduate assistantships are posted on BroncoJOBS as well.

Off-Campus - Many area retail stores, restaurants and non-profit organizations seek student employees each year. If your current employer has multiple locations, ask about transferring to Kalamazoo.

Co-ops and Internships

Co-ops and internships are often integrated into an existing academic major/minor. However, even when they are not degree requirements, employers highly value applicants who have relevant experience. An internship can be pursued at any time depending on employer need, completed coursework, class schedules and curriculum requirements. Internships can be paid, unpaid, offer stipends or even provide housing.

Many employers visit WMU to conduct interviews for co-op and internship candidates. Search for postings and sign up for interviews through BroncoJOBS (www.wmich.edu/career).

Volunteer Opportunities

There are many volunteer opportunities at WMU and in the Greater Kalamazoo area. Regardless of what you do, these opportunities are a great way to obtain professional references and practice and/or gain career skills and interests. Volunteer work can also be a great way to gain leadership experience. For details, visit: www.wmich.edu/volunteer.

Registered Student Organizations

Through the WMU Office of Student Activities and Leadership Programs, you can learn about the 300+ student organizations related to academics, culture, spiritual development, fine arts, Greek life, student government, service, media, political/social action, and sports and recreation. To connect with WMU’s registered student organizations, visit: www.wmich.edu/activities.

* National Association of Colleges and Employers: NACE Research; Job Outlook 2011 with permission of the National Association of Colleges and Employers, copyright holder.

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Explore Careers through Informational Interviews

Informational interviews are a process for gathering career information from reliable, “inside” sources. They are a way to

gain firsthand knowledge about a career of interest to you by speaking with someone who is doing what you want to do.

You can ask anyone who is knowledgeable about the career of interest to you – ask friends, family, fellow students, WMU

alumni, co-workers, and people you have never met.

The Basics

How is it different from a job interview?

� You are gathering information, not marketing yourself for a job

� You set the tone and direction of the interview

� Hiring, benefits and firing questions are acceptable at the first meeting

� You can ask questions about what type of people they want to hire

� You can ask for help on your resume

Why do it?

� To generate a network of professionals in your industry, location, and/or occupation

� To gain a mentor specific to your goals

� To become an expert and build your reputation in a field

Sample Questions

The questions below are only a starting point. Create a list of your own questions to ask during an informational interview, and

make sure to tailor them to the person and/or organization with whom you are speaking.

About the Interviewee

� How did you get into this field? What has your career path been to get where you are today?

� What is a typical day like for you?

� What professional organizations, books, journals or writers have had the greatest influence on your work?

About the Industry

� What are the typical issues faced in the work/industry?

� What are the best ways to learn more about the industry?

� What is the preferred degree or major for entry into this field – where from? Are there exceptions?

� If you could improve one thing in the industry, your workplace, or your department, what would it be?

Job/Occupation

� What are the typical entrance requirements for getting a job in this field/organization?

� What is the average starting salary for someone in your position? What is the advancement potential for your position?

� What are the most rewarding and least rewarding aspects of the job/occupation?

� What qualities and skills do you feel a person in this field should have/demonstrate?

Going Forward

� Who would you recommend I talk with to further my knowledge? Can I tell him/her that you referred me?

� Would you look over my resume and let me know what you would recommend me adding, changing or improving?

� At what places would you recommend I observe, volunteer or intern? Why?

� What organizations would you recommend joining? What certifications do you recommend earning?

Adapted from careerMomentum, Kalamazoo, MI

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Explore Careers through Networking

Networking is a tool to use to ask for career advice – not a job. To be successful at networking you must learn to form

mutually beneficial relationships with others. Networking involves both give and take. The number one way to secure

employment in today’s competitive market is through networking. NACE estimates that 75 – 80 percent of available

positions are never advertised but are filled through word-of-mouth or networking.

Who belongs in my network?

Everyone! Networking means developing a broad list of contacts. Initially, you will utilize your existing resources for

contacts to spread the word that you are looking for a job. For college students and new grads, the best networking

contacts are:

� Classmates and former classmates

� Alumni, including recent grads

� Parents and parents of classmates

� Relatives

� Professors, instructors and advisors

� Fraternity brothers, sorority sisters, and

professional student organization members

and alumni

� Coaches or other administrators

� Current and former co-workers

How do I get started?

Brainstorm for Contacts. There are three different types of contacts, and while you may begin with those contacts

closest to you, eventually you will include all three types of contacts in your network.

� Hot contact: A person you know well and with whom you have a direct connection.

� Warm contact: A person with whom you have a connection, but you may not know them personally.

� Cold contact: A person with whom you have no connection.

Prepare questions to ask. Networking is a conversation between two people, so it is best to have questions in mind when

speaking with someone about their career. See the list of questions in “Explore Careers through Informational Interviews”

to get started.

Tips and Tools for Networking �

Professional Appearance and Presentation. Networking is often about first impressions. Dress well, polish how you

speak, make eye contact, and present yourself to impress others. Practice your personal introduction and be prepared to

use it.

Follow Up. Follow up with every person you meet. A short note telling someone that you enjoyed meeting them will

solidify your initial impression and help them remember you.

Stay Connected. Networking will be an ongoing part of how you manage your career, so stay in touch with your contacts.

When someone helps you, thank them.

Organization and Tracking. Stay organized with a Rolodex, in a notebook, or in a database file on your computer. You

can also use a contact management application if you have a smartphone. It is important to keep track of your contacts and

your communication with them.

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Introduce Yourself with a Personal Commercial

A key aspect of networking is introducing yourself to others. A personal commercial (also known as an elevator speech,

personal introduction, 30-second commercial, etc.) is a quick, yet effective way to make an impressive introduction.

Why? When? � Informs – describe background, specific abilities, special

accomplishments

� Builds Confidence and Reflects Competence – show what

you have to offer

� Summarizes – keep it short and sweet; simple, concise,

memorable

� Connects – identify skills and strengths for listener’s

benefit or needs

� Informational Interview

� Career Fair or Networking Event

� Internship or Job Interview

� Classroom Introduction

� Social Situation (wedding, graduation, airport, etc.)

� Anytime you can market yourself �

What?

� Name and Education

� Present your class level, major, field of study, or current job title

� Functional Area of Interest

� Explain the occupational field or work setting that you are interested in being a part of in the future

� Specific Abilities

� Discuss your skills and abilities that make you stand out or align with the position/career you are seeking

� Goal

� Discuss the goal you have for the conversation (internship, job, networking information, industry

information, etc.)

� Closing

� End with a question to the listener that continues the conversation

Personal Commercial Examples

“Hello, I am Alexandra Hill, and I will be completing my bachelor’s degree in finance in August. I have worked on a wide

variety of projects that have allowed me to put what I’ve learned in the classroom into use in a practical sense. For

instance, I was selected to be part of a new course in which my peers and I managed $500,000 for the Western Annual

Fund and I am now looking for a chance to apply that knowledge, as well as my other experience. For the last two years I

have been a Finance Administrative Assistant at the Greater Kalamazoo Goodwill, and during that time I have assisted

the Financial Director. In my role, I manage the daily journal entries and verify them with the general ledger. In addition,

I handle accounts payable and receivable and create a monthly report that the director uses to complete the financial

statement for the organization. I pride myself on being detail-oriented, analytical, and driven, and I noticed on

BroncoJOBS that you are hiring an investment advisor. Could you tell me what qualities you are looking for in an ideal

candidate?”

“Good morning, my name is Nirag Vashi, and I am a secondary education student at Western Michigan University with a

focus in science. I grew up in a family of teachers and know that being a high school science teacher is my calling. My

passion for helping others has been evident in my involvement in Kalamazoo Public Schools and as a camp counselor for

the last three years. Through those experiences I have learned to interact with a diverse group of people, which has

increased my ability to relate to others. I have also had the opportunity to create lessons for the campers that focused on

life skills like teamwork, communication, and time management. This experience taught me what it takes to create an

engaging lesson that reaches all students. I am truly looking forward to starting my internship at Loy Norrix High School

in the fall. With that in mind, having been a teacher yourself, what things should I be doing now to prepare for my

internship?”

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Professional Etiquette Guidelines

Business � Be on time – timeliness contributes to success.

� A firm handshake and good eye contact demonstrate confidence.

� Be patient and listen; be remembered as a happy, relaxed person who shows interest in others.

� Emphasize what you can do to help; use tranferable skills to demonstrate how you would succeed in the position.

� Avoid filler words such as “uh,” “you know,” “like;” instead, use professional affirming responses such as “thank

you,” “I would be happy to,” and “you’re welcome.”

� Dress appropriately for the organization and industry.

� Watch what you say and how long you take to say it; responses should be between two and six sentences.

Job Search � Follow up on each job lead that interests you with a phone call or email.

� Honesty and accuracy about your GPA, work experience, etc. is essential in the job search; it reflects your

qualifications for the position.

� Always send thank you notes after interviews.

� Upon the receipt of a job offer, ask for a formal job offer letter.

� When offered a job, it is better to ask for more time to consider than to accept the offer and decline it later.

� Never burn a bridge; once you have accepted a job offer, you need to stop interviewing with other organizations.

� If you are interviewing with multiple organizations, you should inform all parties of any job offers.

� Do not forward communications (verbal or written) without consent.

Phone � Only answer the phone when you are available to take the phone call.

� Use a professional greeting such as “Good morning, this is John Smith.”

� Keep a professional voicemail message on your phone.

� Avoid using music as your ringtone.

� Be sure to talk slowly, clearly, and concisely.

� Keep messages brief and remember to leave your name and contact information.

� Return a phone call as soon as possible.

� When making a call from a cell phone, be sure to have a good signal and enough battery time to complete the call.

� Be aware of background noises.

� When possible, arrange to have phone interviews from landlines or make sure that the connection is reliable.

� Keep a copy of your job search folder (resume, cover letter, job posting, etc.) by the phone for easy reference.

Internet � Treat your email like any other business communication: watch your spelling, grammar, and verbiage.

� Fill in the subject line with concise, professional, and informative language.

� Be sure to use an appropriate email address for all business communication ([email protected]).

� Avoid using all capital letters; capital letters indicate shouting.

� Avoid using text speak (i.e. thru, u, etc.) and excessive exclamation points.

� Remember to read what you have written before you send the email.

� Employment correspondence over email is legal and official.

� Make sure that your profile and information posted online (Facebook, Twitter, etc.) is professional. Ensure that

your privacy settings do not allow others to see your photos, videos, wall posts, applications, etc.

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How to Make the Most of Career Fairs The success of a career fair depends not as much upon the employers as it does upon you. Determine your goals and set

up a strategy to make the most of limited time.

Benefits of Attending a Career Fair

� Learn about the variety of positions available to a college graduate. � Talk to someone working in your field of interest. � Gain networking and interviewing experience. � Learn about internship and/or employment opportunities. � Establish employment contacts and obtain referrals for job leads. � Obtain employment. Employers indicate that career fairs and on-campus interviewing are among the top five ways they find new

hires.

Before the Fair

� Know your objective. Decide whether you are seeking full-time employment, co-op, internship, or contacts. � Create a personal commercial to introduce yourself and present your qualifications. � Review the list of employers coming to the fair at www.wmich.edu/career. � Select the top five employers you are interested in and visit them first. � Research employers before visiting their tables. � Develop a short list of questions to ask recruiters. � Prepare at least 20 copies of your resume on resume paper to leave with recruiters. � Be prepared to interview on the spot, but do not expect an individual interview. � Pack a pen, a notepad, and small breath mints (no chewing gum). � Plan to arrive early while employers are fresh. � Dress professionally.

During the Fair

� Behave professionally, even in elevators, corridors, parking lots, and restrooms. � If you come with a friend, separate at the door and approach each employer by yourself. � Be organized – carry a portfolio or briefcase; avoid digging in a backpack for your resume. � Wait until the employer asks for your resume. � Maintain professional space and behavior when approaching the employer’s table. Avoid taking “freebies” until after your

conversation. � Use good eye contact, a strong handshake, and body language that projects confidence. � Speak naturally – avoid presenting your personal commercial like a speech. � Ask open-ended questions; avoid obvious questions or questions about salary/benefits. � Collect business cards and organizational literature. � Ask the preferred way for you to follow up and thank the recruiter by name. � Immediately after speaking with employers that interest you, document what you have learned to follow up appropriately.

After the Fair

� Send a thank you letter or email to employers you have a high level of interest in, not necessarily everyone you met. � Follow up with a cover letter and resume to employers you are interested in. Mention you met their representative at WMU. � File away the literature you have collected. It can be helpful later in writing cover letters or preparing for interviews. � Improve your resume if you learned something that better reflects your qualifications or focus. � Maintain contact with employers – perseverance pays off.

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Communicating Your Knowledge, Skills, and Abilities When you write your resume and cover letters, you need to communicate how your knowledge, skills, and

abilities align with employers’ needs, and provide specific examples of your accomplishments.

Identify Keywords

� Analyze job postings and highlight the skills, personal qualities, and knowledge required for the desired

career.

� Use O*Net (www.onetonline.org) to identify additional competencies that employers desire.

Brainstorm Experiences

� Brainstorm all the ways in which you have gained knowledge, skills, and abilities desired by employers.

� Remember that you do not need to get paid to gain from an experience. Think of all the skills you have

acquired from work, volunteer activities, and coursework.

Focus on Accomplishments

� In your resume and cover letters, communicate your accomplishments – not tasks or duties.

� Effective accomplishment statements:

� are specific examples of something you are proud of because they contributed to the employer’s or

team’s success

� start with an action verb

� tell the reader what you did, how you did it, or how well you did it

� highlight actions that you performed using your strengths

� include results of your activities

� Think about your accomplishments using the STAR method:

� “S/T” – SITUATION / TASK – What was the situation/task you were working on? What factors

contributed to a particular challenge, e.g., budget cuts, tight deadlines, new goals from upper

management, etc.?

� “A” – ACTION – What steps did you take to address the challenge or solve the problem?

� “R” – RESULT – What was the outcome of your actions? Did you save time or money? Did the

employer adopt the solution you developed? Use numbers to highlight your accomplishments.

� Examples of accomplishment statements:

� Spearheaded three-year strategic plan and annual fund development program to ensure long-term

financial stability; secured $10,000 grant from W.K. Kellogg Foundation for its launch.

� Designed and created brochures and guidelines that were adapted by the organization to increase

volunteer recruitment.

� Monitored quality of water source, sewage, and drinking water to ensure compliance with state and

federal regulations.

� Developed new testing procedures under U.S. Environmental Protection Agency regulations that

made the analysis process more time and cost-effective.

� Collected and analyzed data and created comparative charts to assist units of local government in

reviewing and revising a comprehensive plan for next decade.

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Communicating Your Knowledge, Skills, and Abilities

Focus on Skills

When writing your resume you should focus on the transferable skills you used to complete your work.

This is particularly helpful when your responsibilities are not directly related to your future career. An

example of this would be working as a server with career aspirations of being a teacher. In this case it is

helpful to an employer to understand the skills you used to do your work, because that means you could

use those skills in the work they need you to do.

� Effective skill statements:

� start with an action verb

� tell the reader what you did and how you did it

� Examples of skill statements:

� Utilized knowledge of current products and pricing in order to assist customers and

guarantee return business for the company

� Maintained termination files of temporary employees in a database using attention to detail

and accuracy

� Utilized professionalism and excellent communication skills when interacting with customers

on a daily basis

� Employed problem solving and sound judgment resolving conflicts among 10-15 year old

campers

� Managed multiple projects simultaneously using time management and organization

� Utilized Microsoft Excel and Access to track client appointments and confidential meeting

notes

Desirable Skills in the Workplace

What should you include on your resume to communicate your job skills?

On your resume, balance two to five statements within the three areas below. Blend the three when

possible. Example: What problem did you solve using your job-specific knowledge?

Communication Skills & Human

Relation Skills

Critical Thinking Skills Technical Skills for Job

Specific Knowledge

� Leadership

� Customer Service

� Listening

� Rapport Building

� Public Speaking

� Meeting Management

� Conflict Management

� Writing Skills

� Coaching/Training

� Teamwork/Team Building

� Data Collection & Analysis

� Problem-Solving

� Sound Judgment

� Time Management

� Organization

� Priority-Setting

� Project Management

� Decision-Making

� Goal Setting

� Creativity/Innovation

� Computer Skills

� Identify job or industry-

specific knowledge,

skills, and vocabulary

� What has your major or

field of work experience

prepared you to do?

Adapted from Performance-Based Development System; Developed by Dorothy DelBueno, R.N., Ph.D

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Action Verbs

MANAGEMENT/

LEADERSHIP

SKILLS

administered

analyzed

appointed

approved

assigned

attained

authorized

chaired

considered

consolidated

contracted

controlled

converted

coordinated

decided

delegated

developed

directed

eliminated

emphasized

enforced

enhanced

established

executed

generated

handled

headed

hired

hosted

improved

implemented

increased

initiated

inspected

instituted

led

managed

merged

motivated

organized

originated

overhauled

oversaw

planned

presided

prioritized

produced

recommended

replaced

restored

scheduled

secured

selected

streamlined

strengthened

supervised

terminated

transformed

COMMUNICATION/

PEOPLE SKILLS

addressed

advertised

arbitrated

arranged

articulated

authored

clarified

collaborated

communicated

composed

condensed

conferred

consulted

contacted

conveyed

convinced

corresponded

debated

defined

described

developed

directed

discussed

drafted

edited

elicited

enlisted

explained

expressed

formulated

furnished

incorporated

influenced

interacted

interpreted

interviewed

involved

joined

judged

lectured

listened

marketed

mediated

moderated

negotiated

observed

outlined

participated

persuaded

presented

proposed

publicized

reconciled

recruited

referred

reinforced

reported

resolved

responded

solicited

suggested

summarized

synthesized

translated

wrote

RESEARCH SKILLS

analyzed

clarified

collected

compared

conducted

critiqued

detected

determined

diagnosed

evaluated

examined

experimented

explored

extracted

formulated

gathered

identified

inspected

interpreted

interviewed

invented

investigated

located

measured

organized

researched

reviewed

searched

solved

summarized

surveyed

systematized

tested

TECHNICAL

SKILLS

adapted

applied

assembled

built

calculated

computed

conserved

constructed

converted

designed

determined

developed

engineered

maintained

operated

overhauled

printed

programmed

regulated

remodeled

repaired

replaced

restored

solved

specialized

standardized

studied

upgraded

utilized

TEACHING SKILLS

adapted

advised

clarified

coached

communicated

conducted

coordinated

critiqued

developed

enabled

encouraged

evaluated

explained

facilitated

focused

guided

individualized

informed

instilled

instructed

motivated

persuaded

set goals

simulated

stimulated

taught

tested

trained

transmitted

tutored

FINANCIAL/DATA

SKILLS

administered

adjusted

allocated

analyzed

appraised

assessed

audited

balanced

budgeted

calculated

computed

conserved

corrected

determined

developed

estimated

measured

planned

prepared

programmed

projected

reconciled

reduced

researched

retrieved

CREATIVE SKILLS

acted

adapted

began

combined

composed

conceptualized

condensed

created

customized

designed

developed

directed

displayed

drew

entertained

established

fashioned

formulated

illustrated

initiated

instituted

integrated

introduced

invented

modeled

modified

originated

performed

photographed

planned

revised

revitalized

shaped

HELPING SKILLS

adapted

advocated

aided

answered

arranged

assessed

assisted

cared for

clarified

coached

collaborated

contributed

cooperated

counseled

demonstrated

diagnosed

educated

encouraged

ensured

expedited

facilitated

familiarized

furthered

guided

helped

insured

intervened

motivated

prevented

provided

rehabilitated

represented

resolved

simplified

supplied

supported

volunteered

ORGANIZATION/

DETAIL SKILLS

approved

arranged

catalogued

categorized

charted

classified

coded

collected

compiled

corrected

corresponded

distributed

executed

generated

implemented

incorporated

inspected

logged

maintained

monitored

obtained

operated

ordered

organized

prepared

processed

provided

purchased

recorded

registered

reserved

responded

reviewed

routed

scheduled

screened

served

set up

submitted

supplied

standardized

systematized

updated

validated

verified

Personal Qualities

WORK

ENVIRONMENT

autonomous

competitive

conservative

customer-oriented

fast-paced

flexible

friendly

highly-organized

improvement focused

innovative

provide variety

results-oriented

structured

supportive

systematic

team-oriented

DIRECT, DECISIVE

autonomous

competitive

decisive

enterprising

goal-oriented

independent

initiative

quick

results-oriented

risk-taker

SYMPATHETIC,

SUPPORTIVE

cautious

consistent

deliberate

dependable

listen

patient

reliable

specialist

team-oriented

PRECISE,

REFLECTIVE,

RESERVED

accurate

analytical

attentive to

cautious

detail

diplomatic

efficient

fact-finder

organized

precise

systematic

OUTGOING,

OPTIMISTIC

assertive

charismatic

committed

confident

energetic

enthusiastic

intuitive

motivated

passionate

people-oriented

persuasive

positive

self-directed

verbally articulate

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14

Objectives, Summaries, and Profiles

Writing objective statements, summaries, or profiles can be one of the most challenging parts of creating an effective

resume. Statements are positioned after your contact information, and use sentence fragments or phrases with minimal

punctuation. These statements establish a professional identity and summarize key qualifications and accomplishments

while informing the reader of position(s) being sought or career goals.

Consider the following two resume objectives. Which tells the hiring manager more?

� Sample #1: Seeking a position allowing me to utilize my knowledge and expertise in different areas.

� Sample #2: Enthusiastic management student in search of an internship with Target Stores that will utilize

communication and customer service skills in a high-paced, team-oriented environment.

An objective, summary or profile should answer the following questions:

� Who are you? What are your personal attributes and field of work?

� What type of position (part-time, internship, full-time) are you seeking? State the job title if applying for a specific

position.

� What can you contribute (strengths, skills, areas of expertise)? Be specific and align with employer needs.

� What type of organization or work setting is of interest to you?

Objectives

Objective statements should be brief (2-3 lines), simple, and specific. Remember, a recruiter is more interested in what

you can give the company than what you hope to get from it. Objectives work best for people who know what job they

want, who have little experience in their field (i.e. student or recent graduate), who are making a significant career

change, or career goals are not obvious from their career history.

Creative and enthusiastic classroom leader seeks a 6-12 secondary English teaching position with Kalamazoo Public

Schools where I can foster growth in students’ knowledge through inquiry-based learning while having the opportunity to

participate in extracurricular activities including academic and athletic programming.

Summaries

Professional summaries highlight the most important experiences relevant to the position you are seeking, giving greater

visibility to your most important strengths and talents. Summaries are often used by those with a variety of experiences

and who want the flexibility to keep the summary generic about past experiences and customizing the cover letter or

email to express interest about a specific position.

Four years of editing and writing experience for college and high school newspapers. Interned as an assistant account

executive with copywriting responsibilities at local advertising agency. Sold advertising space, managed advertising

sales, promotion, production, and circulation. Winner of the 2011 Western Michigan University Lawrence, Clara, and

Evelyn E. Burke Journalism Scholarship.

Profiles

Profiles are similar to summaries; many use the two terms interchangeably. Profiles have opening statements packed with

skills, abilities, personal attributes, and often bullet several accomplishments immediately following the profile. Based on

your job-search situation, your profile may also include an objective.

Master’s prepared candidate in engineering management searching for a space planner position with a global

manufacturing organization. Two years experience in design, process management and space planning for large hospital

system. Proficient in database design, process mapping and time studies. Excellent leadership, project management, and

conflict management skills. Fluent in conducting business in Spanish and French.

� Redesigned an outpatient clinic that resulted in a 15 percent increase in productivity.

� Led a project team to evaluate space utilization in a pharmacy that managed over 3,000 medications.

� Utilized data, focus groups and process improvement teams to lead space utilization and process improvement

initiatives with 12 food service employees.

RE

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mo

st r

ecen

t ex

peri

en

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s

list

ed

fir

st.

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urr

en

tly

em

plo

yed

, d

esc

rib

e i

n p

rese

nt

ten

se.

If n

o l

on

ger

em

plo

yed

in p

osi

tio

n,

use

past

ten

se.

Secti

on

can

be t

itle

d:

Rela

ted

Ex

peri

en

ce,

Pro

fess

ion

al

Ex

peri

en

ce,

Wo

rk

Ex

peri

en

ce,

Inte

rnsh

ip

Ex

peri

en

ce,

Em

plo

ym

en

t

His

tory

, etc

. I

n m

ost

case

s, i

t

is b

est

to

hav

e 3

-5 b

ull

et

po

ints

th

at

desc

rib

e y

ou

r w

ork

.

Th

is s

ecti

on

is

op

tio

nal

an

d a

ltern

ati

ve h

ead

ing

s

inclu

de t

he f

oll

ow

ing

:

Acad

em

ic A

ch

iev

em

en

ts,

Aw

ard

s, C

om

pu

ter

Sk

ills

,

Vo

lun

teer

Acti

vit

ies,

Org

an

izati

on

s,

Pro

fess

ion

al

Mem

bers

hip

s, T

rav

el,

etc

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Be s

ure

to

in

clu

de l

ev

el

of

skil

l, t

yp

e o

f in

vo

lvem

en

t

an

d/o

r d

ate

s o

f

inv

olv

em

en

t.

On

e p

ag

e i

s m

ost

co

mm

on

alt

ho

ug

h i

t v

ari

es

by

majo

r

an

d e

xte

nt

of

ex

peri

en

ce.

Pri

nt

on

resu

me p

ap

er.

Reco

mm

en

ded

:

� c

lear

sim

ple

fo

nt

sty

le

� f

on

t si

ze 1

1-1

2

� s

ide m

arg

ins

1 i

nch

� t

op

an

d b

ott

om

marg

ins

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o 1

in

ch

RE

SU

ME

WR

ITIN

G

16

Jan

e S

mit

h

1234

Wes

tern

dri

ve 2

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39-2

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jane

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ith@

wm

ich.

edu

Obj

ectiv

e A

n in

tern

ship

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ain

sale

s ex

peri

ence

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erie

nce

Peer

Edu

cato

r

Jan.

201

0-Pr

esen

t T

he C

aree

r Cen

ter,

Kal

amaz

oo, M

ichi

gan

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reat

e fl

yers

for c

aree

r pro

gram

s

� Sp

eak

with

em

ploy

ers

abou

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eer p

rogr

ams

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reat

ed a

pee

r men

tor p

rogr

am fo

r stu

dent

s

A

sst.

Man

ager

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tom

er S

ervi

ce

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il 20

05 –

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rent

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aggi

e M

oo’s

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Cre

am T

reat

ery,

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hest

er

Hill

s, M

I

� T

rain

new

em

ploy

ees.

� H

elp

cust

omer

s w

ith o

rder

s

� R

espo

nsib

ilitie

s in

clud

e: o

peni

ng s

tore

, cl

osin

g st

ore,

cle

anin

g

stor

e, c

ount

ing

mon

ey, e

tc.

Edu

catio

n W

este

rn M

ichi

gan

Uni

vers

ity, H

ayw

orth

Col

lege

of

Bus

ines

s,

Kal

amaz

oo M

I, G

PA 2

.90

2009

-201

3

� M

ajor

: Sal

es a

nd B

usin

ess

Mar

ketin

g

� M

inor

: Com

mun

icat

ions

, Gen

eral

Bus

ines

s

Act

iviti

es/I

nter

ests

Ph

i Sig

ma

Pi N

atio

nal H

onor

fra

tern

ity, W

atch

ing

mov

ies,

spen

ding

tim

e w

ith f

amily

, mus

ic, s

wim

min

g.

Ref

eren

ces

Ref

eren

ces

are

avai

labl

e on

req

uest

. N

ote:

Thi

s st

uden

t wor

ked

to b

uild

her

res

ume

over

the

cour

se o

f her

tim

e at

WM

U. S

he d

id n

ot in

itia

lly

have

all

of t

his

expe

rien

ce

whe

n sh

e so

ught

car

eer

advi

sing

.

JAN

E S

MIT

H

jane

.sm

ith@

wm

ich.

edu �

(248

) 53

9-26

63

1234

Wes

tern

Dr.

� K

alam

azoo

, MI

4900

9

O

BJE

CT

IVE

A

hig

hly

mot

ivat

ed in

divi

dual

see

king

a s

ales

inte

rnsh

ip f

or th

e su

mm

er o

f 20

12 in

ord

er to

app

ly m

y le

ader

ship

ski

lls

and

dedi

cate

d w

ork

expe

rien

ce to

con

trib

ute

to th

e su

cces

s of

you

r or

gani

zati

on.

E

DU

CA

TIO

N

Bac

helo

r of

Bus

ines

s A

dmin

istr

atio

n

Wes

tern

Mic

hig

an U

niv

ersi

ty, H

awor

th C

olle

ge o

f B

usin

ess

Maj

or: S

ales

an

d B

usi

nes

s M

ark

etin

g

Min

or: C

omm

unic

atio

ns, G

ener

al B

usin

ess

SA

LE

S &

BU

SIN

ES

S M

AR

KE

TIN

G E

XP

ER

IEN

CE

E

nter

pris

e R

ent-

A-C

ar

Ext

ern

Far

min

gton

Hil

ls, M

I

May

201

1

�

Par

tici

pate

d in

The

Bus

ines

s E

xter

nshi

p P

rogr

am, a

col

legi

ate

leve

l job

sha

dow

in th

e H

awor

th C

olle

ge o

f B

usin

ess

at

Wes

tern

Mic

higa

n U

nive

rsit

y

�

Sha

dow

ed a

sal

es m

anag

er d

urin

g th

ree

sale

s ca

lls

and

obse

rved

up-

sell

ing,

neg

otia

tion

s, a

nd s

uper

ior

cust

omer

ser

vice

�

Lea

rned

the

impo

rtan

ce o

f re

lati

onsh

ip b

uild

ing

and

com

mun

icat

ion

in p

rosp

ecti

ng a

nd m

aint

aini

ng a

cli

ent b

ase

Acc

ess

Med

ical

, LL

C

Sal

es a

nd

Bu

sin

ess

Mar

ket

ing

Inte

rn

Kal

amaz

oo, M

I

May

– A

ugu

st 2

010

�

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elop

ed a

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es a

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arke

ting

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n in

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200

9-20

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sing

org

aniz

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ing

skil

ls

�

Des

igne

d a

syst

em e

nabl

ing

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pany

to tr

ack

unbi

lled

rev

enue

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rec

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enue

fas

ter

�

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tici

pate

d in

acc

ount

s re

ceiv

able

pro

cess

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mak

ing

coll

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ons

call

s an

d pr

oces

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invo

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�

Est

abli

shed

rel

atio

nshi

ps w

ith

clin

icia

ns to

exp

edit

e ti

mel

y C

erti

fica

te o

f M

edic

al N

eces

sity

pos

sess

ion

WO

RK

EX

PE

RIE

NC

E

The

Car

eer

Cen

ter,

Haw

orth

Col

lege

of

Bus

ines

s

Pee

r E

du

cato

r

Kal

amaz

oo, M

I

Jan

uar

y 20

10 –

Pre

sen

t

�

Des

ign

and

dist

ribu

te p

rom

otio

nal f

lyer

s fo

r ca

reer

pro

gram

s us

ing

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be I

n-D

esig

n an

d A

dobe

Pho

tosh

op

�

Cor

resp

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wit

h em

ploy

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rega

rdin

g pr

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m lo

gist

ics

and

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sors

hip

usin

g pe

rsis

tenc

e an

d co

mm

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n

�

Dev

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pee

r m

ento

r pr

ogra

m in

col

labo

rati

on w

ith

Car

eer

Cen

ter

staf

f in

clud

ing

an in

itia

l int

eres

t sur

vey

and

men

tor

trai

ning

M

aggi

e M

oo’s

Ice

Cre

am a

nd T

reat

ery

Ass

ista

nt

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ager

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stom

er S

ervi

ce

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hest

er H

ills

, MI

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ril 2

005

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rese

nt

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mot

ed to

Ass

ista

nt M

anag

er a

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a st

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wor

k et

hic

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cati

on

�

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in n

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mpl

oyee

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sto

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losi

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ctiv

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s, p

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enes

s, c

lean

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proc

edur

es, a

nd c

ash

regi

ster

man

agem

ent

�

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onst

rate

kno

wle

dge

of c

urre

nt p

rodu

cts

and

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ssis

t cus

tom

ers

and

guar

ante

e re

turn

bus

ines

s

�

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lize

cus

tom

er s

ervi

ce s

kill

s w

hen

serv

ing

appr

oxim

atel

y 10

0 cu

stom

ers

dail

y w

hile

tend

ing

to th

eir

need

s an

d

conc

erns

H

ON

OR

S/A

CT

IVIT

IES

M

embe

r, B

usin

ess

Ext

erns

hip

Pro

gram

Adv

isor

y C

omm

itte

e, W

este

rn M

ichi

gan

Uni

vers

ity

May

201

0 –

Pre

sent

Phi

Sig

ma

Pi N

atio

nal H

onor

Fra

tern

ity

Janu

ary

2009

– P

rese

nt

Kal

amaz

oo, M

I

Gra

duat

ion:

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il 2

013

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A:

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4.0

Resu

me–

Afte

r Adv

ising

Resu

me–

Befo

re A

dvisi

ng

RE

SU

ME

WR

ITING

17

Reference List Guidelines

Tips

� Select three to five people who can provide support for your abilities, accomplishments, potential, and performance.

Possible references include past or present employers, faculty members, student organization advisors, and

supervisors of volunteer experiences.

� Always secure permission before including names as references. Remember to send a note of thanks.

� Provide each reference with a copy of your resume and some idea of your employment goals.

� Include name, professional title, organization, complete address, phone number, and email.

� References are usually contacted by telephone and need not write letters unless asked.

� List references in alphabetical order by last name. Repeat the same heading used on your resume, in the same font

style, to present a uniform appearance throughout your application materials.

� Consider adding a line identifying the reference’s relationship to you, e.g., “Relationship: former supervisor.”

Michael B. Edgeley [email protected]

Present Address: (269) 343-1503 Permanent Address:

4302 Lake Street 2720 Treetop Drive

Kalamazoo, Michigan 49008 Toledo, Ohio 45707

REFERENCES

Dr. Roger Caman, PhD

Associate Professor, Mathematics Department

3319 Everett Tower

Western Michigan University

Kalamazoo, Michigan 49008

(269) 387-5655

[email protected]

Ms. Gina Drake

Director, Volunteer Services – American Red Cross

5640 Venture Court


(269) 353-6130

[email protected]

Ms. Maggie Olsen

2nd

Grade Teacher (Mentor)

Dundee Hills Reading Academy

1322 Learning Village Road


(269) 641-7292

[email protected]

Mr. Scott Vogel

Supervisor, Information Systems – Ralston Foods

437 Porter Street

Battle Creek, Michigan 49017

(617) 645-1250

[email protected]

RE

SU

ME

SA

MP

LE:

AR

TS

& S

CIE

NC

ES

18

Fed

eral

Res

ume

Sam

ple

JE

NN

IFE

R D

AW

SO

N

221

Oak

land

Dri

ve K

alam

azoo

, M

I

Mob

ile:

(26

9) 3

45-5

985

J

enni

fer.

Daw

son@

yaho

o.co

m

Co

un

try

of

Cit

izen

ship

:

U

nite

d S

tate

s of

Am

eric

a

Vet

era

ns’

Pre

fere

nce

:

N

o

Hig

hes

t G

rad

e:

GS

-05

equi

vale

nt

Co

nta

ct C

urr

ent

Em

plo

yer

:

Yes

A

VA

ILA

BIL

ITY

J

ob

Ty

pe:

Per

man

ent

Tem

pora

ry P

rom

otio

n

Fed

eral

Car

eer

Inte

rn

Wo

rk S

ched

ule

: F

ull

Tim

e

DE

SIR

ED

U

S-D

C-W

ashi

ngto

n/M

etro

LO

CA

TIO

NS

U

S-V

A-N

orth

ern

US

-MI-

All

Mic

higa

n

WO

RK

Mic

hig

an

Co

op

era

tiv

e E

xte

nsi

on

9/2

01

0 –

4/2

01

1

EX

PE

RIE

NC

E

Det

roit

, M

I U

S S

ala

ry:

1

5 U

SD

Per

Ho

ur

Ho

urs

per

wee

k:

40

Pro

gra

m C

oo

rdin

ato

r

- O

ver

saw

thr

ee m

ento

ring

pro

gram

s in

lim

ited

-res

ourc

e co

mm

unit

ies.

- R

ecru

ited

, tr

aine

d, a

nd m

anag

ed 2

5 ad

ult

men

tors

and

30

yout

h.

- D

evel

oped

mar

keti

ng a

nd t

rain

ing

mat

eria

ls f

or u

se i

n F

MP

pro

gram

s an

d ot

her

coun

try

men

tori

ng i

niti

ativ

es.

- W

rote

and

man

aged

pro

gram

gra

nts;

hir

ed o

utsi

de c

ontr

acto

rs f

or g

rant

im

plem

enta

tion

.

- C

omm

unic

ated

in

Spa

nish

wit

h pr

ogra

m p

arti

cipa

nts

and

thei

r fa

mil

ies.

(Con

tact

Sup

ervi

sor:

Yes

, Su

perv

isor

’s N

ame:

Cly

de J

acks

on,

Supe

rvis

or’s

Pho

ne:

248-

437-

5987

)

U.S

. C

on

sula

te (

Dep

art

men

t o

f S

tate

)

6/2

01

0 –

8/2

01

0

Ber

lin

, G

erm

an

y G

rad

e L

evel

:

N

A

Ho

urs

per

wee

k:

45

Po

liti

cal

an

d E

con

om

ic S

ecti

on

In

tern

, N

A

- R

esea

rche

d an

d w

rote

reg

iona

l ec

onom

ic a

nd p

olit

ical

bri

efs

for

US

Am

bass

ador

’s B

erli

n

co

nsul

ate

dist

rict

vis

its.

- W

orke

d w

ith

Ger

man

pro

fess

iona

ls i

n re

gion

al c

ham

bers

of

com

mer

ce, b

anks

, NG

Os,

and

go

vern

men

t of

fice

s to

com

pile

bri

efs.

- U

tili

zed

Ger

man

lan

guag

e sk

ills

and

pol

itic

al a

nd c

ultu

ral

know

ledg

e in

a v

arie

ty o

f se

ttin

gs.

(Con

tact

Sup

ervi

sor:

Yes

, Su

perv

isor

’s N

ame:

Lis

a M

ille

r, S

uper

viso

r’s

Pho

ne:

Stat

e

Dep

artm

ent

in W

ashi

ngto

n, D

C)

Dep

art

men

t o

f S

tate

(E

du

cati

on

al

an

d C

ult

ura

l A

ffa

irs)

9

/20

09

– 6

/20

10

Wa

shin

gto

n,

DC

US

Gra

de

Lev

el:

02

Ho

urs

per

wee

k:

20

Inte

rn;

Pu

bli

c A

ffa

irs

Ass

ista

nt,

GS

- W

rote

art

icle

s in

Bur

eau

new

slet

ter

and

pres

s re

leas

es.

- D

raft

ed m

emor

anda

for

the

Und

erse

cret

ary

of S

tate

.

- S

uper

vise

d co

ntra

ctor

s on

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mun

icat

ions

pro

ject

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onta

cted

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pit

ched

med

ia f

or p

rogr

am p

ubli

city

.

- A

ssem

bled

fin

anci

al a

nd b

udge

t in

form

atio

n fo

r us

e in

EC

A m

ater

ial.

(Con

tact

Sup

ervi

sor:

Yes

, Su

perv

isor

’s N

ame:

Nin

a B

isho

p, S

uper

viso

r’s

Pho

ne:

202-

203-

4098

)

ED

UC

AT

ION

W

este

rn M

ichi

gan

Uni

vers

ity

Kal

amaz

oo

, MI

US

Bac

helo

r’s

Deg

ree

– 4/

2012

121

Sem

este

r H

ours

Maj

or:

Glo

bal

and

Inte

rnat

iona

l S

tudi

es,

Ger

man

Lan

guag

e (d

oubl

e m

ajor

)

GP

A:

3.50

out

of

4.0

LA

NG

UA

GE

S

Ger

ma

n a

nd

Sp

an

ish

Sp

ok

en:

Adv

ance

d

Wri

tten

: A

dvan

ced

Rea

d:

Adv

ance

d

To

appl

y fo

r fe

dera

l go

vern

men

t po

siti

ons,

you

nee

d to

crea

te a

res

ume

on w

ww

.usa

job

s.g

ov

. Y

ou w

ill

be

prom

pted

to

fill

all

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lica

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fiel

ds.

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a re

sult

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ur

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me

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l lo

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sam

ple,

wit

h sa

lary

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orm

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num

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of h

ours

wor

ked,

sup

ervi

sors

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mes

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d

refe

renc

es.

You

r ed

ucat

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l be

lis

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afte

r w

ork

ex

peri

ence

.

Be

prep

ared

to

prov

ide

this

lev

el o

f de

tail

for

your

fed

eral

res

ume.

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eral

res

umes

sho

uld

exce

ed o

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appl

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fede

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oppo

rtun

itie

s!

RE

SU

ME

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MP

LE:

AR

TS

& S

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r a p

ositi

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eds,

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f life

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lder

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ackg

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ger

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late

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tmen

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writ

ten

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oral

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mun

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skills

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alyt

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orie

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ven

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ghly

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TIO

N

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tern

Mic

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nive

rsity

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amaz

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ac

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lor

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ce

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inor

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nglis

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cept

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uman

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ualit

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sych

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sych

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sych

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AT

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AL

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PE

RIE

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Pra

cti

cu

m, G

eri

atr

ic A

sse

ssm

en

t C

en

ter,

WM

U U

nifie

d C

linic

s, K

alam

azoo

, MI

Jan

uary

– A

pril

2011

W

orke

d co

llabo

rativ

ely

with

team

of v

arie

d he

alth

car

e pr

ofes

sion

als

to c

reat

e co

mpr

ehen

sive

co

nsul

tativ

e re

ports

for i

dent

ified

at-r

isk

geria

tric

clie

nts.

Hel

ped

dire

ct e

lder

ly p

erso

ns a

nd th

eir f

amilie

s to

war

d re

leva

nt a

nd e

ffect

ive

serv

ices

to e

nhan

ce fu

nctio

nal c

apac

ities

and

enr

ich

daily

env

ironm

ent.

Pra

cti

cu

m, A

llia

nce

Se

nio

r D

ay S

erv

ice

s, P

orta

ge, M

I

Jan

uary

– A

pril

2010

Tr

avel

ed to

clie

nt s

ite to

gai

n ex

perie

nce

with

adu

lts a

ges

60-9

5 di

agno

sed

with

dem

entia

. Im

plem

ente

d pr

otoc

ols

with

the

goal

of i

mpr

ovin

g qu

ality

of l

ife, g

aini

ng tr

ust,

and

dim

inis

hing

neg

ativ

e be

havi

or.

Con

duct

ed ro

le-p

lay

with

exa

mpl

es o

f pos

itive

beh

avio

r. P

erfo

rmed

ass

essm

ents

suc

h as

the

Ger

iatri

c D

epre

ssio

n Sc

ale

with

the

parti

cipa

nts

and

thei

r fam

ilies.

AD

DIT

ION

AL

EX

PE

RIE

NC

E

Ad

min

istr

ati

ve

As

sis

tan

t, P

rim

a C

om

mu

nic

atio

ns,

Inc.,

Scho

olcr

aft,

MI

May

201

0 –

Pres

ent

Plan

com

pany

trai

ning

and

soc

ial e

vent

s. T

rain

fello

w e

mpl

oyee

s on

offi

ce p

roce

dure

s. E

dit a

rticl

es

writ

ten

for p

ublic

atio

n an

d bi

-wee

kly

lette

rs to

em

ploy

ees.

Dev

elop

ed tr

aini

ng, s

ales

and

mar

ketin

g da

taba

ses

inco

rpor

atin

g ta

bles

and

repo

rts.

Gai

ned

expe

rienc

e in

usi

ng M

icro

soft

Exce

l, W

ord,

Acc

ess.

T

ea

ch

ing

As

sis

tan

t, W

MU

Psych

olo

gy D

ep

art

me

nt,

Kala

maz

oo, M

I

Jan

uary

– A

pril

2010

Le

d bi

-wee

kly

stud

y se

ssio

ns fo

r a re

sear

ch m

etho

ds c

ours

e of

40

inte

rmed

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l stu

dent

s. C

larif

ied

topi

cs a

nd fi

elde

d qu

estio

ns.

Gra

ded

test

s w

eekl

y an

d tra

cked

cla

ss p

roje

ct p

rogr

ess.

Re

ce

pti

on

ist,

Co

pp

er

Ad

ve

rtis

ing

, Kal

amaz

oo, M

I

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anua

ry –

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embe

r 200

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swer

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ulti-

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reet

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usto

mer

s, a

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erfo

rmed

cle

rical

wor

k. A

cqui

red

high

leve

l of

com

mun

icat

ion

skills

and

lear

ned

to q

uick

ly a

sses

s an

d ex

pedi

te c

usto

mer

nee

ds.

Re

sid

en

t A

ss

ista

nt,

WM

U R

esid

en

ce

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, Kal

amaz

oo, M

I

May

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Enfo

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t for

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lag

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l res

iden

ts.

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ned

and

led

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nal p

rogr

ams

whi

ch p

rom

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l dev

elop

men

t for

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tern

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hig

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amaz

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f O

meg

a G

reek

Ho

no

rs F

rate

rnit

y,

Tre

asu

rer,

20

10

– P

rese

nt

WM

U C

hem

istr

y C

lub

, P

resi

den

t, 2

00

9 –

Pre

sen

t

Bo

rges

s H

ealt

h A

llia

nce

, V

olu

nte

er,

20

09

– P

rese

nt

WM

U H

ealt

h P

rofe

ssio

nal

s S

oci

ety

, 2

00

8 –

Pre

sen

t

Ho

no

rs S

tud

ent

Ass

oci

atio

n,

20

08

– P

rese

nt

WM

U I

ntr

amu

ral

So

ccer

, 2

00

9 –

20

10

AD

DIT

ION

AL

EX

PE

RIE

NC

E

Cra

ftsm

an C

ho

p C

o.,

Ser

ver

, P

ort

age,

MI

Jan

uar

y 2

01

0 –

Pre

sen

t

Bra

nn

’s S

teak

ho

use

an

d G

rill

e, S

erv

er/B

arte

nd

er,

Po

rtag

e, M

I

Au

gu

st 2

00

8 –

Dec

emb

er 2

00

9

RE

SU

ME

SA

MP

LE:

AR

TS

& S

CIE

NC

ES

20

JAMA

L DAV

IS

1607

Vine

Stre

et, A

pt 8

A

Kalam

azoo

MI,

4900

8 jam

al.da

vis@

gmail

.com

(8

10) 3

73-2

110

OB

JEC

TIV

E

Seek

ing a

pos

ition

in pu

blic r

elatio

ns o

r a re

lated

com

mun

icatio

n fie

ld, w

here

dev

elope

d wr

iting,

int

erpe

rson

al, a

nd n

etwo

rking

skills

will

be a

pplie

d cr

eativ

ely a

nd p

rofe

ssion

ally.

ED

UC

AT

ION

B

ach

elo

r o

f A

rts

in P

ub

lic R

elat

ion

s

June

201

2 W

este

rn M

ichiga

n Un

ivers

ity, K

alam

azoo

, MI

� M

inor i

n Im

aging

�

Mem

ber o

f Lam

bda

Pi E

ta C

omm

unica

tion

Natio

nal H

onor

Soc

iety

RE

LE

VA

NT

CO

UR

SE

WO

RK

�

Orga

nizat

ional

Com

mun

icatio

n

� Pu

blic R

elatio

ns P

rogr

am

Deve

lopm

ent

� Pr

actic

e of

Lea

ders

hip

� Ne

wslet

ter D

esign

�

Broa

dcas

t Jou

rnali

sm

� M

ass C

omm

unica

tion/

News

and

Pub

lic A

ffairs

CO

MP

UT

ER

SK

ILL

S

� M

icros

oft O

ffice:

Wor

d, E

xcel,

Pow

erPo

int, P

ublis

her

� In

term

ediat

e Kn

owled

ge o

f Ado

be P

rodu

cts: P

hoto

shop

, InD

esign

, Illu

strat

or

� Ge

nera

l Com

pute

r Skil

ls: in

tern

et re

sear

ch, t

roub

lesho

oting

of c

ompu

ter h

ardw

are

and

softw

are

RE

LE

VA

NT

PU

BL

IC R

EL

AT

ION

S E

XP

ER

IEN

CE

De

velop

ed a

pub

lic re

lation

s cam

paign

with

thre

e ot

her s

tude

nts t

o ra

ise a

ware

ness

of b

reas

t can

cer

amon

g yo

ung

adult

s. S

trate

gic e

lemen

ts inc

luded

dev

elopin

g br

ochu

res a

nd fly

ers t

o dis

tribu

te to

stu

dent

s as w

ell a

s dra

fting

pres

s rele

ases

to se

nd to

loca

l pub

licat

ions.

Use

d pr

ess r

eleas

es to

ad

verti

se a

ctivit

ies a

nd e

vent

s sch

edule

d du

ring

Brea

st Ca

ncer

Awa

rene

ss M

onth

. Pr

esen

ted

the

cam

paign

in a

50-

page

boo

k tha

t iden

tified

the

prob

lem st

atem

ent,

situa

tiona

l ana

lysis,

targ

et m

arke

ts,

and

proje

cted

budg

et.

WO

RK

EX

PE

RIE

NC

E

Rom

a’s R

esta

uran

t, Ka

lamaz

oo, M

I

Co

ok

May

200

9 –

Pres

ent

� Pr

epar

ed cu

stom

er o

rder

s in

a tim

ely m

anne

r with

atte

ntion

to d

etail

. �

Main

taine

d kit

chen

inve

ntor

y and

ens

ured

kitch

en m

et co

mpa

ny a

nd h

ealth

stan

dard

s. �

Esta

blish

ed re

lation

ships

with

freq

uent

custo

mer

s and

cowo

rker

s. St

rong

Law

n M

ainte

nanc

e, O

rtonv

ille, M

I

O

wn

er a

nd

Op

erat

or

A

pril 2

006

– Au

gust

2008

�

Deve

loped

relat

ionsh

ips w

ith cu

stom

ers a

nd u

sed

netw

orkin

g sk

ills to

incr

ease

clien

t bas

e.

� Pr

ovide

d all

face

ts of

custo

mer

ass

istan

ce fr

om re

view

of n

eeds

to re

com

men

datio

ns fo

r bes

t ca

re.

� Cr

eate

d bu

sines

s car

ds a

nd fly

ers t

o pr

omot

e bu

sines

s in

the

com

mun

ity.

Naut

ica, A

ubur

n Hi

lls, M

I

Sal

es A

sso

ciat

e

Jan

uary

200

5 –

Augu

st 20

08

� Us

ed in

terp

erso

nal s

kills

to co

nnec

t with

custo

mer

s and

ass

ist w

ith sa

les.

� Op

erat

ed ca

sh re

giste

r and

ens

ured

regis

ter w

as b

alanc

ed a

t the

end

of t

he d

ay.

� Ut

ilized

crea

tive

skills

to a

ssem

ble m

erch

andis

e dis

plays

.

C

HR

IS G

AR

CIA

13

14 G

reen

woo

d A

venu

e, K

alam

azoo

, MI

490

06

(269

) 383

-779

6

chri

stop

her.

garc

ia@

wm

ich.

edu

PR

OFI

LE

H

ighl

y m

otiv

ated

can

dida

te f

or a

pos

ition

in s

port

s-re

late

d co

mm

unic

atio

n. E

xper

ienc

e in

clud

es p

ublic

re

latio

ns, v

ideo

pro

duct

ion,

rep

ortin

g, a

nd tr

aini

ng.

Hig

h le

vel o

f in

terp

erso

nal,

lead

ersh

ip, o

ral a

nd w

ritt

en

com

mun

icat

ion

skill

s. P

rove

n to

be

high

ly a

dapt

able

, spo

rts

know

ledg

eabl

e, a

nd e

nthu

sias

tic.

Eag

er to

hel

p cr

eate

and

mai

ntai

n a

hard

wor

king

, upb

eat e

nvir

onm

ent w

hile

off

erin

g a

qual

ity e

xper

ienc

e to

spo

rts

enth

usia

sts.

ED

UC

AT

ION

B

ache

lor o

f Art

s, A

pril

2013

Wes

tern

Mic

higa

n U

nive

rsity

, Kal

amaz

oo, M

I

Dou

ble

maj

or in

Film

, Vid

eo, a

nd M

edia

Stu

dies

and

Cri

min

al J

ustic

e A

reas

of

stud

y: I

nter

pers

onal

Com

mun

icat

ion,

Tel

evis

ion

and

Stud

io P

rodu

ctio

n, S

ocio

logy

RE

LA

TE

D I

NT

ER

NSH

IP E

XPE

RIE

NC

E

Tea

m V

ideo

, WM

U M

en’s

Ice

Hoc

key

Tea

m, K

alam

azoo

, MI

Spr

ing

2011

–Pre

sent

C

aptu

re te

am v

ideo

dur

ing

all h

ome

hock

ey g

ames

. C

olla

bora

te w

ith a

ll co

ache

s an

d st

aff

in ta

ping

en

tire

gam

es.

Dev

elop

ed te

chni

cal s

kills

with

vis

ual a

nd c

ompu

ter

equi

pmen

t. I

mpl

emen

t lea

ders

hip

qual

ities

with

qui

ck d

ecis

ion

mak

ing

duri

ng li

ve s

port

ing

even

ts.

Pu

blic

Med

ia N

etw

ork

Tel

evis

ion

Staf

f, P

ublic

Med

ia N

etw

ork,

Kal

amaz

oo, M

I

Sum

mer

201

0 T

aped

live

mee

tings

for

Kal

amaz

oo C

ount

y B

oard

of

Com

mis

sion

ers.

Rec

eive

d tr

aini

ng in

edi

ting

tape

. V

olun

teer

ed f

or m

ultip

le d

utie

s in

pub

lic a

cces

s te

levi

sion

. W

orke

d as

cam

era

oper

ator

, te

chni

cal d

irec

tor,

and

set

-up

crew

for

pub

lic a

cces

s ev

ents

. C

reat

ed a

pro

mot

iona

l vid

eo f

or th

e P

ublic

Med

ia N

etw

ork

usin

g F

inal

Cut

Pro

sof

twar

e.

Publ

ic R

elat

ions

and

Bro

adca

st A

ssis

tant

, Kal

amaz

oo W

ings

Hoc

key

Clu

b, K

alam

azoo

, MI

2

009–

2010

W

orke

d co

llabo

rativ

ely

on te

am w

hich

sup

port

ed p

ublic

rel

atio

ns d

epar

tmen

t and

ass

iste

d ra

dio

broa

dcas

ter.

Led

and

org

aniz

ed in

term

issi

on e

vent

s in

volv

ing

fans

of

all a

ges.

OT

HE

R R

EL

AT

ED

EX

PER

IEN

CE

A

rena

Rep

orte

r, U

.S. C

olleg

e H

ocke

y O

nlin

e M

agaz

ine,

Kal

amaz

oo, M

I

20

08–2

009

Att

ende

d al

l hom

e ho

ckey

gam

es a

t WM

U.

Cov

ered

the

team

and

wro

te r

ecap

art

icle

s to

be

publ

ishe

d on

U.S

. Col

lege

Hoc

key

Onl

ine

web

site

. T

ook

gam

e no

tes,

con

duct

ed in

terv

iew

s an

d co

mpi

led

reca

ps, w

hich

req

uire

d a

high

leve

l of

wri

ting

and

rapp

ort-

build

ing

skill

s. D

emon

stra

ted

stro

ng w

ork

ethi

c an

d ab

ility

to w

ork

unde

r pr

essu

re to

mee

t dea

dlin

es.

Lea

d In

stru

ctor

, Tee

nie

Ten

nis

You

th C

amps

, Red

mon

d, W

A

Sum

mer

s 20

08–2

010

Off

ered

tenn

is tu

tori

al c

oach

ing

for

begi

nnin

g/in

term

edia

te p

laye

rs.

Wor

ked

with

gro

ups

of

appr

oxim

atel

y 20

stu

dent

s, a

ged

3-14

. T

augh

t ten

nis

fund

amen

tals

and

life

ski

lls to

you

th a

nd

prov

ided

mot

ivat

ion

for

stud

ents

to r

etur

n su

bseq

uent

yea

rs.

Exh

ibite

d le

ader

ship

ski

lls a

nd q

uick

de

cisi

on m

akin

g ab

ility

in o

rder

to p

rovi

de a

n in

stru

ctiv

e ye

t fun

and

ent

erta

inin

g en

viro

nmen

t.

HO

NO

RS

AN

D A

WA

RD

S �

Pro

mot

ed to

Sup

ervi

sor

at W

MU

Din

ing

Serv

ices

. Sc

hedu

ling

Man

ager

for

120

em

ploy

ees.

�

Rec

eive

d N

atio

nal S

chol

ars

Hon

or S

ocie

ty in

vita

tion.

�

Tw

o-tim

e M

VP

hon

ors

in y

outh

hoc

key

tour

nam

ents

.

RE

SU

ME

SA

MP

LE:

AR

TS

& S

CIE

NC

ES

21

T

OB

Y S

. JA

CO

BS

ON

3456

Lai

rd S

tree

t

(2

69)

356-

0975

Kal

amaz

oo,

MI

4900

8

to

by.jac

obso

n@gm

ail.c

om

OB

JEC

TIV

E

Proa

ctiv

e, s

elf-

mot

ivat

ed,

and

goal

-orien

ted

team

pla

yer

seek

ing

a pa

rt-t

ime

posi

tion

in t

he g

over

nmen

t re

lation

s

or r

elat

ed d

epar

tmen

t th

at u

tiliz

es m

y un

ders

tand

ing

of t

he le

gisl

ativ

e pr

oces

s an

d ch

alle

nges

me

to p

erfo

rm a

t a

high

leve

l.

ED

UC

AT

ION

Wes

tern

Mic

higa

n U

nive

rsity,

Kal

amaz

oo,

MI

Ba

che

lor

of

Art

s in

Po

liti

cal

Sci

en

ce;

Min

or in

Gen

eral

Bus

ines

s

Expe

cted

: Apr

il 20

12

Lee

Hon

ors

Col

lege

, G

PA:

3.8

2/4.

00

WO

RK

EX

PE

RIE

NC

E

Gov

ernm

ent

Rel

atio

ns a

nd C

orpo

rate

Aff

airs

Int

ern,

Ke

llo

gg

Co

mp

an

y,

Bat

tle

Cre

ek,

MI

Sept

embe

r 20

10–P

rese

nt

� In

depe

nden

tly

rese

arch

issu

es a

nd le

gisl

atio

n pe

rtin

ent

to c

ompa

ny n

eeds

.

� D

raft

and

dis

trib

ute

mat

eria

ls t

o th

e ex

ecut

ive

man

agem

ent

com

mitte

e.

� Com

pose

lett

ers

to m

embe

rs o

f co

ngre

ss a

nd o

ther

s w

ho in

fluen

ce c

ompa

ny-r

elat

ed le

gisl

atio

n.

Lloy

d M

eeds

Pol

icy

Fello

w,

Pre

sto

n G

ate

s E

llis

& R

ou

ve

las

Me

ed

s LLP

, W

ashi

ngto

n, D

.C.

May

–Aug

ust

2010

� W

rote

tw

o w

eekl

y re

port

s to

firm

clie

nts.

� Tra

cked

and

res

earc

hed

pend

ing

legi

slat

ion.

� R

esea

rche

d an

d pr

esen

ted

a cl

ient

dev

elop

men

t op

port

unity

to a

mem

ber

of C

ongr

ess.

� M

onitor

ed p

ress

and

Cap

itol

Hill

pub

licat

ions

for

issu

es o

f in

tere

st t

o th

e fir

m’s

clie

nts.

Inte

rn,

Off

ice

of

U.S

. S

en

ato

r C

arl

Le

vin

, W

ashi

ngto

n, D

.C.

Janu

ary–

Apr

il 20

09

� Cre

ated

the

brief

for

the

Sen

ator

’s t

rip

to I

srae

l, Jo

rdan

, an

d Ir

aq.

� Att

ende

d a

clos

ed m

eeting

with

Isra

el’s

Dep

uty

Prim

e M

inis

ter.

� R

esea

rche

d is

sues

and

pen

ding

legi

slat

ion

to f

acili

tate

res

pons

es t

o co

nstitu

ent

mai

l.

� Ass

iste

d D

eput

y Le

gisl

ativ

e D

irec

tor

to a

war

d Tus

kege

e Airm

en t

he C

ongr

essi

onal

Gol

d M

edal

.

� W

orke

d w

ith

Dep

uty

Legi

slat

ive

Direc

tor

to r

esea

rch

new

legi

slat

ion

on s

choo

l-ba

sed

heal

thca

re.

Inte

rn,

Off

ice

of

Sta

te S

en

ato

r M

ark

Sch

au

er,

Lan

sing

, M

I

Sept

embe

r–D

ecem

ber

2008

� Fa

cilit

ated

res

pons

es t

o co

nstitu

ent

mai

l.

� R

esol

ved

cons

titu

ent

unem

ploy

men

t, w

orke

rs c

ompe

nsat

ion,

and

tax

issu

es.

� Con

solid

ated

une

mpl

oym

ent

syst

em f

eedb

ack

and

repo

rted

it t

o Con

sum

er a

nd I

ndus

try

Serv

ices

.

AF

FIL

IAT

ION

S

� G

olde

n Key

Int

erna

tion

al H

onou

r So

ciet

y, 2

009–

Pres

ent

� Vol

unte

er o

n W

oodl

awn

Pres

choo

l’s C

apital

Cam

paig

n Com

mitte

e, 2

009–

Pres

ent

� M

embe

r of

the

Bat

tle

Cre

ek C

omm

unity

Foun

dation

’s F

inan

ce a

nd I

nves

tmen

t Boa

rd,

2009

–Pre

sent

� W

MU

Wes

tern

Stu

dent

Ass

ocia

tion

– S

enat

or a

nd S

tude

nt A

ffai

rs C

hair,

2009

–201

0

� W

MU

Stu

dent

Alu

mni

Ass

ocia

tion

– L

iais

on t

o W

este

rn S

tude

nt A

ssoc

iation

, 20

08–2

009

� W

MU

Res

iden

ce H

all A

ssoc

iation

– E

xecu

tive

Boa

rd N

atio

nal C

omm

unic

atio

ns C

oord

inat

or,

2008

–200

9

AW

AR

DS

� D

ean’

s Li

st,

2009

–201

0

� W

MU

Alu

mni

Ass

ocia

tion

Leg

acy

Scho

lar,

200

9 &

201

0

� So

uthw

est

Mic

higa

n Ex

chan

ge C

lub

Stud

ent

of t

he Y

ear,

200

8

� The

Jef

f R

obid

eau

Aw

ard

for

Mer

itor

ious

Sch

olar

ship

in M

anag

emen

t, 2

008–

2009

� W

este

rn M

ichi

gan

Uni

vers

ity

Med

allio

n Sc

hola

r, 2

008–

2009

VO

LU

NT

EE

R E

XP

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aid

in v

isua

lizat

ion

of d

ata.

Sk

illed

at u

sing

sta

tistic

al a

naly

sis

of d

atas

ets

to d

eter

min

e re

latio

nshi

ps a

nd s

igni

fican

ce.

Prov

en a

bilit

y to

con

tribu

te a

nd

acco

mpl

ish

obje

ctiv

es in

bot

h in

depe

nden

t and

team

-orie

nted

rese

arch

env

ironm

ents

. C

ompu

ter S

kills

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ArcG

IS, A

rcVi

ew, A

dobe

Pho

toSh

op, P

SI-P

lot,

Surfe

r, FT

P, M

inita

b, M

icro

soft

Offi

ce S

uite

�

Dat

a M

odel

ing

and

Anal

ysis

, Web

Des

ign,

Dat

abas

e M

anag

emen

t, N

etw

ork

Adm

inis

tratio

n

WO

RK

EXP

ERIE

NC

E

Plan

ning

Aid

e

Jun

e 20

10 –

Pre

sent

W

est M

ichi

gan

Shor

elin

e R

egio

nal D

evel

opm

ent C

omm

issi

on, M

uske

gon,

Mic

higa

n �

Assi

st in

dat

a co

llect

ion

and

anal

ysis

for f

ive-

coun

ty h

azar

d m

itiga

tion

plan

. �

Iden

tify

risk

area

s th

roug

h sa

tellit

e ph

oto

anal

ysis

. �

Der

ive

rele

vant

dem

ogra

phic

sta

tistic

s fro

m a

vaila

ble

cens

us d

ata.

�

Trou

bles

hoot

and

sup

port

smal

l PC

net

wor

k.

Co-

op/P

C S

peci

alis

t

Sep

tem

ber 2

009

– M

ay 2

010

How

met

Cor

pora

tion,

Whi

teha

ll, M

ichi

gan

� In

volv

ed in

the

plan

ning

and

con

stru

ctio

n of

the

PC n

etw

ork

for a

new

cas

ting

faci

lity.

�

Assi

sted

net

wor

k ad

min

istra

tor i

n th

e m

anag

emen

t and

mai

nten

ance

of t

hat n

etw

ork

and

its c

ompo

nent

s.

� H

andl

ed tr

oubl

esho

otin

g an

d su

ppor

t for

150

clie

nt c

ompu

ters

. �

Ove

rsaw

man

agem

ent o

f fac

ility

tele

com

mun

icat

ions

net

wor

k.

RE

SU

ME

SA

MP

LE:

BU

SIN

ES

S

23

KE

IT

H A

. G

RA

YV

OL

D

3468

6 K

enyo

n D

r., S

terl

ing

Hei

ghts

, MI 4

8313

58

6-84

3-89

74 ·

keith

.a.g

rayv

old@

wm

ich.

edu

�

OBJECTIVE

Dri

ven

acco

untin

g m

ajor

see

king

a fu

ll-tim

e au

ditin

g po

sitio

n in

ord

er to

util

ize

my

orga

niza

tiona

l ski

lls a

nd e

nter

pris

ing

attit

ude

to a

dd v

alue

to th

e co

mpa

ny.

EDUCATION

Bach

elor

of B

usin

ess

Adm

inis

trat

ion

Wes

tern

Mic

hig

an U

niv

ersi

ty, H

awor

th C

olle

ge o

f Bus

ines

s G

radu

atio

n: A

ugus

t 201

2 M

ajor

: Acc

oun

tin

g, M

inor

: Com

pute

r In

form

atio

n Sy

stem

s; G

ener

al B

usin

ess

GPA

: 3.5

/4.0

PROFESSIONAL EXPERIENCE

Th

e D

ow C

hem

ical

Com

pan

y

May

201

1- P

rese

nt

Inte

rn

M

idla

nd, M

I

�

Wor

k al

ongs

ide

the

corp

orat

e au

ditin

g de

part

men

t pro

fess

iona

ls r

esul

ting

in a

sub

stan

tial e

xpan

sion

of a

uditi

ng

know

ledg

e an

d ex

peri

ence

. �

Exer

cise

inte

grity

and

dili

genc

e w

hile

ana

lyzi

ng s

ensi

tive

inte

rnal

info

rmat

ion

such

as

empl

oyee

rec

ords

, pay

roll,

an

d pr

oced

ures

to e

nsur

e co

mpa

ny p

roto

cols

are

follo

wed

. �

App

ly fu

nctio

ns o

f Tea

mM

ate,

SA

P, a

nd M

icro

soft

Exc

el w

ith th

e pu

rpos

e of

con

figur

ing

data

into

rep

orts

for

revi

ew

by a

udit

man

ager

s.

Wes

tern

Mic

hig

an U

niv

ersi

ty E

xter

nsh

ip P

rogr

am

M

ay 2

010

Exte

rn

H

olla

nd, K

alam

azoo

, MI

�

Sele

cted

to r

epre

sent

Wes

tern

Mic

higa

n U

nive

rsity

as

part

of a

col

labo

rativ

e jo

b sh

adow

lear

ning

exp

erie

nce.

�

Witn

esse

d re

al-w

orld

acc

ount

ing

and

fina

nce

at H

awor

th, I

nc. a

nd th

e Ed

ucat

iona

l Com

mun

ity C

redi

t Uni

on w

ith

the

outc

ome

of a

muc

h st

rong

er k

now

ledg

e of

the

acco

untin

g fi

eld

toda

y.

PROFESSIONAL ASSOCIATIONS

Red

Cro

ss C

lub

, Ser

vice

-Bas

ed O

rgan

izat

ion

Ja

nuar

y 20

10- P

rese

nt

Pres

iden

t

May

201

1- P

rese

nt

�

Del

egat

e as

sign

men

ts a

nd s

uper

vise

the

activ

ity o

f all

club

off

icer

s to

res

ult i

n an

eff

ectiv

e an

d ef

ficie

nt o

rgan

izat

ion.

�

Gov

ern

bi-w

eekl

y m

eetin

gs a

nd m

onito

r ev

ents

to u

phol

d th

e pr

estig

ious

imag

e of

the

Am

eric

an R

ed C

ross

. �

Mai

ntai

n pr

ofes

sion

alis

m w

hen

mee

ting

and

com

mun

icat

ing

with

Am

eric

an R

ed C

ross

rep

rese

ntat

ives

. Tr

easu

rer

M

ay 2

010-

May

201

1

�

Play

ed k

ey r

ole

in fi

nanc

ial d

ecis

ions

alo

ng w

ith e

nsur

ing

prop

er r

ecei

pt a

nd e

xpen

se o

f clu

b fu

nds.

�

Aid

ed th

e de

velo

pmen

t of r

ecru

itmen

t pla

ns w

ith th

e in

tent

ion

of e

ncou

ragi

ng n

ew m

embe

rshi

p an

d re

tent

ion.

D

elta

Sig

ma

Pi,

Prof

essi

onal

Bus

ines

s Fr

ater

nity

Sept

embe

r 20

09- P

rese

nt

Vic

e Pr

esid

ent o

f Fin

ance

Janu

ary

2011

- Pre

sent

�

Ana

lyze

pas

t exp

endi

ture

s an

d ad

apt b

udge

ts to

be

used

in u

pcom

ing

sem

este

rs.

�

Prep

are,

pre

sent

, and

enf

orce

cur

rent

bud

get r

estr

ictio

ns w

hile

ass

isti

ng in

the

plan

ning

of f

undr

aise

rs.

�

Adm

inis

ter

reim

burs

emen

ts a

nd o

vers

ee a

ppro

xim

atel

y $1

8,00

0 in

tran

sact

ions

per

sem

este

r.

OTHER MEMBERSHIPS/ ACTIVITIES

�

Beta

Alp

ha P

si- I

nter

natio

nal H

onor

ary

Org

aniz

atio

n fo

r Fi

nanc

ial

Info

rmat

ion

Prof

essi

onal

s �

Alte

rnat

ive

Win

ter

Expe

rien

ce- S

tude

nt-le

d V

olun

teer

Ser

vice

Org

aniz

atio

n

Ad

am J

. Par

zA

dam

J. P

arz

(630

) 59

1-74

46 ~

ada

mpa

rz@

gmai

l.co

m ~

htt

p://

ww

w.l

inke

din.

com

/in/

adam

parz

O

bjec

tive

A s

trat

egic

and

res

earc

h-or

ient

ed a

dver

tisi

ng p

rofe

ssio

nal

seek

ing

the

prod

ucti

on a

naly

st p

osit

ion

at O

mni

com

Med

ia

Gro

up i

n or

der

to c

ontr

ibut

e m

y kn

owle

dge

of s

ocia

l m

edia

use

to

incr

ease

the

aw

aren

ess

of O

mni

com

’s c

lien

ts g

loba

lly.

Ed

ucat

ion

Wes

tern

Mic

hig

an U

niv

ersi

ty:

Haw

orth

Col

lege

of

Bu

sin

ess:

Kal

amaz

oo, M

I G

radu

atio

n D

ate:

Jun

e 20

11

�

Bac

helo

r of

Bus

ines

s A

dmin

istr

atio

n

M

ajor

GP

A:

3.5/

4.0

�

Maj

or:

Ad

vert

isin

g an

d P

rom

otio

n

�

Min

ors:

Com

mun

icat

ions

, Gen

eral

Bus

ines

s C

aree

r Dev

elop

men

t B

iggs

|Gil

mor

e C

omm

un

icat

ion

s

Sep

tem

ber

2010

to

Apr

il 2

011

Kal

amaz

oo, M

I

Str

ateg

y In

tern

�

Res

earc

hed

com

peti

tive

onl

ine

med

ia f

or v

ario

us c

lien

ts i

nclu

ding

Cot

tone

lle,

Pop

-Tar

ts, a

nd R

ice

Kri

spie

s.

�

Ass

iste

d st

rate

gic

plan

ners

wit

h m

anag

ing

soci

al m

edia

acc

ount

s fo

r br

ands

suc

h as

Pop

-Tar

ts, M

orni

ngst

ar F

arm

s,

and

Ric

e K

risp

ies.

�

Rec

orde

d da

ta f

or P

op-T

arts

, Mor

ning

star

Far

ms,

and

Ric

e K

risp

ies

Fac

eboo

k ac

coun

ts;

on a

vera

ge l

ogge

d 10

0-

150

wal

l po

sts

per

day.

ME

C G

lob

al

Ju

ne 2

010

to A

ugus

t 20

10

Wel

lin

gton

, New

Zea

lan

d

Med

ia P

lann

ing

Inte

rn

�

Exp

erie

nced

New

Zea

land

’s a

dver

tisi

ng i

ndus

try

and

cult

ure

firs

t ha

nd b

y at

tend

ing

clie

nt m

eeti

ngs

and

wor

king

on

stra

tegy

for

an

arra

y of

cli

ents

.

�

Per

form

ed r

esea

rch

on c

lien

ts, c

onsu

mer

s, a

nd m

edia

by

usin

g A

GB

Nie

lsen

and

Roy

Mor

gan

data

base

sof

twar

e.

�

Bui

lt a

med

ia p

lan

suit

able

for

a l

ocal

pie

sho

p, a

nd p

rese

nted

rec

omm

enda

tion

s to

ME

C/Y

&R

sta

ff.

Ree

dy

Cor

p

Ja

nuar

y 20

10 t

o M

arch

201

0

Kal

amaz

oo, M

I

Mar

keti

ng A

ssis

tant

�

Man

aged

Fac

eboo

k ac

coun

ts f

or t

wo

loca

l re

stau

rant

s/ba

rs, d

emon

stra

ting

pro

fess

iona

lism

whe

n in

stan

t m

essa

ging

wit

h ac

coun

t fr

iend

s/fa

ns.

�

Uti

lize

d F

aceb

ook

even

ts t

o in

form

WM

U s

tude

nts

abou

t ba

r sp

ecia

ls, e

vent

s, a

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usic

al a

ppea

ranc

es.

�

Ass

iste

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eati

ve d

irec

tor

wit

h ph

otog

raph

y an

d cr

eati

ve m

edia

. H

onor

s, A

ctiv

ities

, and

Vol

unte

er W

ork

�

Pla

ced

4th

over

all

in E

dVen

ture

Par

tner

s C

ase

Com

peti

tion

Ja

nuar

y 20

11

�

Phi

llip

A. L

ong

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mun

icat

ions

Sch

olar

ship

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ipie

nt

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epte

mbe

r 20

10

�

Eag

le S

cout

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ay 2

007

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dC

lub

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epte

mbe

r 20

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o A

pril

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ende

d gu

est

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ker

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ts, a

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earn

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ortu

niti

es i

n th

e ad

vert

isin

g in

dust

ry.

�

Par

tici

pate

d in

201

0 an

d 20

11 C

hica

go A

dver

tisi

ng F

eder

atio

n C

aree

r D

ay.

Sig

ma

Ph

i E

psi

lon

Ja

nuar

y 20

08 t

o A

pril

201

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vice

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rnin

g C

hair

men

�

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ght

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ther

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out

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mun

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oppo

rtun

itie

s.

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aniz

ed L

inco

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nter

nati

onal

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dies

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ool

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tuto

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ome

seco

nd g

rade

stu

dent

s.

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‘ti

l D

awn

, St.

Ju

de

Ch

ild

ren

’s R

esea

rch

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pit

al

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tem

ber

2009

to

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il 2

011

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ista

nt D

irec

tor,

WM

U C

hapt

er

�

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aged

exe

cuti

ve b

oard

and

pla

nnin

g fo

r 20

09 a

nd 2

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fund

rais

ers.

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sed

near

ly $

20,0

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n tw

o ye

ars

by r

ecru

itin

g st

uden

ts v

ia F

aceb

ook

and

othe

r ad

vert

isin

g st

rate

gies

.

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ME

SA

MP

LE:

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SIN

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alam

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tor

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ent b

ody

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este

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ichi

gan

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vers

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ate

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erns

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e B

usin

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erns

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ME

SA

MP

LE:

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26

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CA

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OD

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alam

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Hon

ors

Col

lege

, Wes

tern

Mic

hig

an U

niv

ersi

ty, K

alam

azoo

, MI

Maj

or: E

lem

enta

ry E

duca

tion

Min

ors:

Ear

ly C

hild

hood

, Mat

hem

atic

s/S

cien

ce, E

ngli

sh

Th

esis

: “

Cul

tiva

ting

env

iron

men

tal c

hang

es th

at p

osit

ivel

y af

fect

the

succ

ess

of s

tude

nts

wit

h id

enti

fied

cha

llen

ges”

Cer

tifi

cati

on:

Mic

higa

n P

rovi

sion

al C

erti

fica

te (

Hig

hly

Qua

lifi

ed):

K-5

All

Sub

ject

s; K

-8 A

ll S

ubje

cts

(sel

f-co

ntai

ned

clas

sroo

m);

Ear

ly C

hild

hood

Spe

cial

ist (

ZA

); 6

-8 E

ngli

sh

TE

AC

HIN

G E

XP

ER

IEN

CE

Coi

t C

reat

ive

Art

s A

cad

emy,

Gra

nd

Rap

ids

Pu

bli

c S

choo

ls, G

ran

d R

apid

s, M

I

Inte

rn T

each

er J

anua

ry-A

pril

201

2

Inst

ruct

ed a

nd a

sses

sed

24 th

ird-

grad

e st

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ts in

all

cor

e su

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t are

as.

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rpor

ated

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pera

tive

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ning

grou

ps w

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clea

rly

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ned

role

s to

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ist s

tude

nts

in th

e de

velo

pmen

t of

high

er le

vel t

hink

ing

skil

ls.

Mod

ifie

d an

d ac

com

mod

ated

ass

ignm

ents

and

ass

essm

ents

for

stu

dent

s w

ith

lear

ning

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abil

itie

s.

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emen

ted

res

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sed

clas

sroo

m m

anag

emen

t str

ateg

ies

incl

udin

g gr

oup

cont

inge

ncie

s fo

r be

havi

or

com

plia

nce,

a s

ocia

l con

trac

t, in

divi

dual

dai

ly b

ehav

ior

char

ts, “

Giv

e M

e F

ive,

” an

d a

toke

n ec

onom

y.

Was

hin

gton

Wri

ters

’ A

cad

emy,

Kal

amaz

oo P

ub

lic

Sch

ools

, Kal

amaz

oo, M

I

Inte

rn T

each

er S

epte

mbe

r-D

ecem

ber

2011

Dev

elop

ed le

sson

s in

all

con

tent

are

as f

or s

tude

nts

wit

h le

arni

ng d

isab

ilit

ies,

em

otio

nal i

mpa

irm

ents

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cogn

itiv

e im

pair

men

ts in

mat

h an

d w

riti

ng.

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ifie

d as

sign

men

ts to

acc

omm

odat

e th

e ne

eds

of a

ll le

arni

ng

styl

es.

Impl

emen

ted

vari

ous

rese

arch

bas

ed te

achi

ng s

trat

egie

s, in

clud

ing

KW

L c

hart

s, T

hink

-Pai

r-S

hare

,

and

Gro

up R

etel

ling

to in

crea

se s

tude

nt e

ngag

emen

t. C

reat

ed a

cla

ssro

om s

ocia

l con

trac

t and

dai

ly b

ehav

ior

rubr

ic to

pro

mot

e a

posi

tive

lear

ning

env

iron

men

t.

Way

lan

d U

nio

n M

idd

le S

choo

l, W

ayla

nd

Un

ion

Pu

bli

c S

choo

ls, W

ayla

nd

, MI

Pre

-Int

ern

Tea

cher

Jan

uary

-Apr

il 2

011

Obs

erve

d an

d as

sist

ed w

ith

inst

ruct

ion

and

asse

ssm

ent f

or s

even

th g

rade

stu

dent

s id

enti

fied

as

lear

ning

disa

bled

. D

evel

oped

and

impl

emen

ted

hand

s-on

mat

h le

sson

s us

ing

coop

erat

ive

lear

ning

gro

ups

to in

crea

se

stud

ents

’ ab

ilit

y to

com

preh

end

basi

c co

ncep

ts.

Uti

lize

d in

divi

dual

ized

dai

ly b

ehav

ior

char

ts to

ass

ist

stud

ents

wit

h m

akin

g po

siti

ve c

hoic

es.

Ric

hla

nd

Ele

men

tary

Sch

ool,

Gu

ll L

ake

Pu

bli

c S

choo

ls, R

ich

lan

d, M

I

Pre

-Int

ern

Tea

cher

Sep

tem

ber-

Dec

embe

r 20

10

Obs

erve

d an

d as

sist

ed w

ith

lite

racy

inst

ruct

ion

usin

g th

e F

our

Blo

cks

lite

racy

fra

mew

ork

in a

sec

ond

grad

e

gene

ral e

duca

tion

cla

ssro

om.

Wor

ked

indi

vidu

ally

wit

h st

rugg

ling

rea

ders

usi

ng c

urri

culu

m-b

ased

mea

sure

men

t to

asse

ss s

tude

nt n

eeds

and

pro

vide

inte

rven

tion

.

Ada

ms,

pg.

2

Val

ley

Cen

ter

Sch

ool,

Kal

amaz

oo A

rea

Reg

ion

al S

choo

l A

ssoc

iati

on, K

alam

azoo

, MI

Gue

st I

nstr

ucto

r Ja

nuar

y-A

pril

201

0

Obs

erve

d an

d as

sist

ed w

ith

inst

ruct

ion

of c

ore

cont

ent

area

mat

eria

l in

a s

elf-

cont

aine

d cl

assr

oom

for

stud

ents

wit

h se

vere

em

otio

nal

and

beha

vior

al d

isor

ders

. D

evel

oped

and

im

plem

ente

d af

fect

ive

less

ons

desi

gned

to

assi

st s

tude

nts

in s

elf-

mon

itor

ing

and

self

-reg

ulat

ion

of b

ehav

iors

. In

corp

orat

ed v

ario

us

beha

vior

man

agem

ent

stra

tegi

es, s

uch

as t

oken

eco

nom

y an

d in

divi

dual

dai

ly b

ehav

ior

char

ts, t

o pr

omot

e

and

mai

ntai

n a

posi

tive

lea

rnin

g en

viro

nmen

t.

RE

LA

TE

D E

XP

ER

IEN

CE

Un

iver

sity

Roa

dh

ouse

, Kal

amaz

oo, M

I

Hos

tess

Aug

ust

2008

-Jul

y 20

11

Gre

eted

cus

tom

ers

and

answ

ered

que

stio

ns r

egar

ding

men

us a

nd r

eser

vati

ons.

Ass

iste

d w

ith

upke

ep o

f

rest

aura

nt t

o en

sure

a w

elco

min

g en

viro

nmen

t fo

r cu

stom

ers.

Pro

vide

d as

sist

ance

to

serv

ers

by

com

mun

icat

ing

cust

omer

nee

ds i

n a

tim

ely

man

ner.

Cre

ated

a g

uest

sur

vey

to a

ssis

t co

mpa

ny w

ith

upda

ted

info

rmat

ion

rega

rdin

g cu

stom

er s

atis

fact

ion

and

mar

keti

ng t

rend

s.

Dor

oth

y J.

McG

inn

is R

ead

ing

Cen

ter,

Wes

tern

Mic

hig

an U

niv

ersi

ty, K

alam

azoo

, MI

Rea

ding

Tut

or J

uly

2010

Wor

ked

one-

on-o

ne w

ith

a th

ird

grad

e st

uden

t to

inc

reas

e de

codi

ng a

nd f

luen

cy s

kill

s in

rea

ding

.

Adm

inis

tere

d m

ulti

ple

asse

ssm

ents

, inc

ludi

ng R

etro

spec

tive

Mis

cue

Ana

lysi

s, t

o de

term

ine

the

stud

ent’

s

curr

ent

read

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Dav

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ino

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ents

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ar m

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h de

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t pe

rson

nel.

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nnin

g 2

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kego

n C

omm

unit

y C

olle

ge –

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nsel

ing

and

Adv

isin

g C

ente

r, M

uske

gon,

MI

Ad

viso

r

Jan

uary

200

5 –

Oct

ober

200

8

� P

rovi

ded

acad

emic

adv

isin

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d ed

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l cou

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ing

to c

urre

nt a

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tude

nts.

� R

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red

stud

ents

for

test

ing

and

test

inte

rpre

tati

on in

volv

ing

plac

emen

t, ca

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inte

rest

, apt

itud

e/ab

ilit

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pers

onal

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inst

rum

ents

.

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onsu

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wit

h ad

min

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atio

n, f

acul

ty, a

nd s

taff

on

coun

seli

ng b

est p

ract

ices

for

all

stu

dent

s.

� M

aint

aine

d an

d up

date

d st

uden

t rec

ords

to e

nsur

e ac

cura

cy o

f m

ost r

ecen

t ser

vice

s.

Kal

amaz

oo C

olle

ge –

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mni

Rel

atio

ns th

e K

alam

azoo

Col

lege

Fun

d, K

alam

azoo

, MI

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nt

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ctob

er 2

002

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ecem

ber

2004

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oord

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ons

and

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mun

icat

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h st

uden

ts, p

aren

ts, a

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ni r

egar

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men

cem

ent,

hom

ecom

ing,

and

cla

ss r

euni

ons.

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stab

lish

ed a

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aint

aine

d po

siti

ve r

elat

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hips

wit

h al

umni

, stu

dent

s, f

rien

ds, f

acul

ty, s

taff

, and

com

mun

ity

mem

bers

.

� P

repa

red

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dina

ted

mai

ling

s an

d m

ater

ials

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drai

sing

, new

slet

ters

, reg

iona

l alu

mni

gat

heri

ngs,

and

Alu

mni

Ass

ocia

tion

Exe

cuti

ve B

oard

mee

ting

s.

� C

olla

bora

ted

wit

h al

umni

and

oth

er s

taff

mem

bers

to a

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er q

uest

ions

, res

earc

h in

form

atio

n, a

nd c

reat

e

repo

rts

rega

rdin

g al

umni

and

thei

r re

leva

nt in

form

atio

n.

� M

aint

aine

d an

d im

prov

ed w

ebsi

tes

for

Alu

mni

Rel

atio

ns a

nd th

e K

alam

azoo

Col

lege

Fun

d of

fice

.

PR

OF

ES

SIO

NA

L M

EM

BE

RS

HIP

S

� M

embe

r, M

ichi

gan

Col

lege

Per

sonn

el A

ssoc

iati

on (

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PA

), 2

007

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rese

nt

-Mem

ber,

Con

fere

nce

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g C

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hair

, Gra

duat

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tude

nts

and

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fess

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ls in

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dent

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airs

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) at

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U, 2

010

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embe

r, A

mer

ican

Col

lege

Per

sonn

el A

ssoc

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PA

), 2

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– 20

10

� M

embe

r, N

atio

nal A

ssoc

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on o

f S

tude

nt P

erso

nnel

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inis

trat

ors

(NA

SP

A),

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utor

, 200

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arch

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, 200

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tern

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nal S

tude

nt H

ost,

2003

� Y

outh

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olun

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, 200

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bje

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t pro

ject

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mai

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ning

exc

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rel

atio

ns a

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rovi

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co

nsis

tent

and

clo

se a

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tion

to d

etai

ls

Ed

uca

tion

B

ache

lor o

f Sci

ence

in C

ivil

Eng

inee

ring

, GP

A: 3

.76,

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na C

um L

aude

, Pre

side

ntia

l Sch

olar

M

ay 2

011

W

este

rn M

ichi

gan

Uni

vers

ity, K

alam

azoo

, MI

M

inor

: M

athe

mat

ics

L

ee H

onor

s C

olleg

e

E.I

.T. C

ertif

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2010

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pec

ial

Pro

ject

s C

apst

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Seni

or P

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Des

ign

for

a 4

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y, 1

11,7

05 s

ft, C

lass

A O

ffic

e C

ompl

ex

� S

ite E

valu

atio

n &

Gra

ding

, U

tility

& P

arki

ng L

ayou

t, S

torm

Wat

er M

anag

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t, F

ound

atio

n D

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n

Civ

il an

d C

onst

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Eng

inee

ring

Fac

ulty

Sea

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mitt

ee, S

tude

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epre

sent

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rvic

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earn

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Des

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Pro

ject

: H

ands

-on

Lea

rnin

g K

it to

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play

the

Ray

Pro

pert

ies

of L

ight

� M

ichi

gan

Spac

e G

rant

Con

sort

ium

, 200

8; G

rant

rece

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in th

e am

ount

of $

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0 C

oncr

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Can

oe, S

tude

nt C

hapt

er o

f th

e A

mer

ican

Soc

iety

of

Civ

il E

ngin

eers

at W

este

rn M

ichi

gan

Uni

vers

ity

� 2

nd &

3rd

Pla

ce a

t the

Nor

th C

entr

al C

oncr

ete

Can

oe C

ompe

titio

n

R

elat

ed W

ork

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erie

nce

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mer

genc

y T

rans

port

atio

n O

pera

tions

Co-

Op

Mic

higa

n D

epar

tmen

t of

Tra

nspo

rtat

ion,

Kal

amaz

oo, M

I

M

ay -

Dec

. 200

9 � W

rote

and

ass

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ed th

e “2

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h C

rash

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or S

outh

wes

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traf

fic

engi

neer

s

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nves

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cras

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catio

ns, w

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con

sist

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ta c

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s, f

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s, a

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prov

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� D

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ler

to c

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and

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ay -

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easu

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alcu

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alt t

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ed

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lica

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s &

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sen

tati

ons

Ric

hmon

d, B

., K

. War

ners

, A. E

aton

, A. K

line,

B. A

ller,

E. T

sang

. “R

apid

Man

ufac

turi

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n L

earn

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Dev

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roce

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201

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mer

ican

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ty fo

r E

ngin

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ng E

duca

tion

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ual C

onfer

ence

. Lou

isvi

lle, K

entu

cky,

Jun

e 20

10.

D

esig

ned,

pre

sent

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rofe

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nal p

rese

ntat

ion;

pub

lishe

d pe

er-r

evie

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art

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.

Ric

hmon

d, B

., K

. War

ners

, A. E

aton

. “R

apid

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Man

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l wri

ting

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s th

roug

h su

bmis

sion

to th

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ichi

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rant

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sort

ium

, Nov

. 200

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ills

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ders

hip

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roje

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arks

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Tau

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ring

Hon

or S

ocie

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I-K

, Lif

e M

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r So

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ngin

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, Pro

fess

iona

l Rec

ent G

rad

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r

� N

atio

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onfe

renc

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rlan

do, F

L, N

ov. 2

010

� R

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n H

Con

fere

nce,

Cha

mpa

ign,

IL

, Jan

. 201

0 A

mer

ican

Soc

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of

Civ

il E

ngin

eers

, Ass

ocia

ted

Gen

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trac

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, and

Ins

titut

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nspo

rtat

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Eng

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rs, W

MU

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resi

dent

: May

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9 -

May

201

0; S

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tary

: Sep

t. 20

07 -

Apr

il 20

09

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atio

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war

d

M

ost I

mpr

oved

Stu

dent

Cha

pter

, 200

9, N

atio

nal A

war

d

Wal

eed

Lam

ashi

w

alee

d.ja

mas

hi@

gmai

l.com

· 23

67 L

ovel

l Lan

e, K

alam

azoo

, MI

4934

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ED

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AT

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Bac

hel

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este

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ichi

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Uni

vers

ity,

Kal

amaz

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ichi

gan

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201

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ase

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ne 2

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MU

Kal

amaz

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ichi

gan

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Del

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201

0

Jim

my

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Kal

amaz

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hel

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ngi

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A

pril

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alam

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, MI

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.P.A

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gin

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ina)

May

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une

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bsti

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11

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rese

nt

Kal

amaz

oo P

ubli

c S

choo

ls, K

alam

azoo

, MI

� T

augh

t st

uden

ts i

n a

dive

rse

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on

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ulti

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A

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Pre

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tern

Mic

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alam

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, MI

� A

ssis

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cien

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pace

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sort

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ay 0

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cul

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use

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twor

ks t

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man

-mad

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s

� P

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cult

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I

� C

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alam

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pany

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or

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hel

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este

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ich

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Un

iver

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amaz

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Jun

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or:

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amaz

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I

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kill

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War

ehou

se C

lerk

, Kaz

oo I

nc.

, Kal

amaz

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I

A

ug 2

008-

Aug

201

0

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rovi

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cust

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ser

vice

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g, a

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sat

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kill

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com

pany

D

inin

g S

ervi

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ver,

Piz

za H

ut,

Com

stoc

k, M

I

N

ov 2

007-

Aug

200

8

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repa

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enu

item

s to

be

stoc

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and

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fam

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mer

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ided

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prod

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s S

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r, C

old

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oun

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b, C

old

wat

er, M

I

Mar

200

7-Ja

n 20

08

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a c

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mem

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ME

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A

pril

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Maj

or: I

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PA

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mat

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or, M

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skil

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b Y

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m

A

nn A

rbor

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06

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Led c

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edia

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essio

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ituations

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Wrote

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(G.P

.A 3

.54)

MIN

OR

: M

athe

mat

ics

(Ove

rall

G.P

.A 3

.32)

Aca

dem

ic H

onor

s an

d S

chol

arsh

ips

Wes

tern

Mic

higa

n U

nive

rsit

y D

.H. H

aeni

cke

Pre

side

ntia

l Sch

olar

ship

Wes

tern

Mic

higa

n U

nive

rsit

y D

ean’

s li

st, A

pril

201

0-A

pril

201

1

Ege

rton

Uni

vers

ity,

Nak

uru,

Ken

ya

Pre

-Aer

onau

tica

l E

ngi

nee

rin

g T

win

nin

g p

rogr

am (

Tra

nsf

erre

d t

o W

MU

)

A

ugus

t 200

6-S

epte

mbe

r 20

08

SE

NIO

R P

RO

JEC

T

Sep

tem

ber-

Dec

embe

r 20

10

Des

igne

d, c

onst

ruct

ed a

nd te

sted

a c

onti

nent

al O

200

engi

ne te

st s

tand

wit

h de

vice

s th

at a

llow

mea

sure

men

t of

seve

ral p

hysi

cal v

aria

bles

ass

ocia

ted

wit

h th

e en

gine

ope

rati

on f

or th

e pu

rpos

e of

test

ing

for

prop

er e

ngin

e op

erat

ion

and

ensu

ring

pea

k pe

rfor

man

ce.

Tea

m le

ader

and

Man

ager

for

a te

am o

f fo

ur s

tude

nts

ST

UD

EN

T P

RA

CT

ICU

M

May

201

0-A

ugus

t 201

0

Wes

tern

Mic

higa

n U

nive

rsit

y, C

olle

ge o

f A

viat

ion,

Bat

tle

Cre

ek, M

I

� P

erfo

rmed

100

hou

r in

spec

tion

, mai

nten

ance

, wei

ght a

nd b

alan

ce a

nd c

heck

ed f

or c

ompl

ianc

e w

ith

AD

s on

Bee

ch B

aron

58P

Arr

ow s

hado

wed

by

cert

ifie

d A

&P

mec

hani

cs a

nd a

utho

rize

d in

spec

tors

.

� P

erfo

rmed

non

-des

truc

tive

test

s on

air

craf

t com

pone

nts.

� D

ocum

ente

d m

aint

enan

ce p

ract

ices

and

org

aniz

ed th

e to

ol c

abin

et.

� T

owed

air

craf

t bet

wee

n ha

ngar

and

air

port

.

WO

RK

EX

PE

RIE

NC

E

Saf

e-R

ide

Dri

ver/

Stu

den

t W

atch

/Par

kin

g E

nfo

rcem

ent

N

ovem

ber

2008

-Pre

sent

Wes

tern

Mic

higa

n U

nive

rsit

y D

epar

tmen

t of

Pub

lic

Saf

ety,

Kal

amaz

oo, M

I

� L

icen

sed

to d

rive

uni

vers

ity

vehi

cles

.

� O

ffer

ed s

tude

nts,

fac

ulty

, and

sta

ff s

afe

tran

spor

tati

on b

etw

een

buil

ding

s on

cam

pus.

� E

nfor

ced

park

ing

lot l

aws

to e

nsur

e a

safe

env

iron

men

t on

cam

pus.

� R

ecei

ved

two

cert

ific

ates

of

appr

ecia

tion

for

ded

icat

ion

and

com

mit

men

t to

qual

ity

serv

ice

as a

stu

dent

empl

oyee

.

SK

ILL

S

� W

ell i

nfor

med

wit

h F

ailu

re M

ode

Eff

ects

and

Cri

tica

lity

Ana

lysi

s (F

ME

CA

)

� K

now

ledg

eabl

e in

Fai

lure

Rep

orti

ng A

naly

sis

and

Cor

rect

ive

Act

ion

Sys

tem

(F

RA

CA

S)

� E

xper

ienc

e w

ith

test

cel

l ope

rati

ons.

VO

LU

NT

EE

R E

XP

ER

IEN

CE

Hab

itat

for

Hum

anit

y w

ith

Die

ther

H. H

aeni

cke

Inst

itut

e fo

r G

loba

l Edu

cati

on

PR

OF

ES

SIO

NA

L A

FF

ILIA

TIO

NS

Pro

fess

iona

l Avi

atio

n M

aint

enan

ce A

ssoc

iati

on (

PA

MA

) W

MU

Cha

pter

20

08-P

rese

nt

Pro

fess

iona

l Avi

atio

n M

aint

enan

ce A

ssoc

iati

on I

nter

nati

onal

20

09-P

rese

nt

RE

SU

ME

SA

MP

LE:

AV

IAT

ION

37

Mar

gare

t Je

nn

ings

N

69W

2891

7 V

erno

n D

r H

artl

and

WI,

530

29 �

Cel

l: 2

69.8

88.0

000 �

mar

gare

t.je

nnin

gs@

wm

ich.

edu

Avi

atio

n st

uden

t ex

peri

ence

d in

eff

ecti

ve c

omm

unic

atio

n, k

now

ledg

e of

fli

ght

oper

atio

ns, a

dapt

abil

ity

wit

hin

chan

ging

cond

itio

ns, a

bili

ty t

o pl

an a

nd c

arry

out

pro

gram

s, a

nd t

he a

bili

ty t

o w

ork

in h

igh

pres

sure

/fas

t-pa

ced

envi

ronm

ents

.

Hig

hly

expe

rien

ced

wit

h ha

ndli

ng n

umer

ous

sim

ulta

neou

s pr

ojec

ts.

Com

pute

r sk

ills

inc

lude

MS

Off

ice

Sui

te, a

nd A

dobe

.

Off

icia

lly

lice

nsed

FA

A p

riva

te p

ilot

.

Ed

uca

tion

Bac

hel

or o

f S

cien

ce i

n A

viat

ion

Sci

ence

an

d A

dm

inis

trat

ion

Wes

tern

Mic

higa

n U

nive

rsit

y (W

MU

), K

alam

azoo

MI

Gra

duat

ion:

Apr

il 2

011

o

Min

or:

Gen

eral

Bus

ines

s

o

Init

iall

y en

roll

ed i

n th

e S

t. C

loud

Sta

te U

nive

rsit

y A

viat

ion

prog

ram

in

Sep

tem

ber

2006

, tra

nsfe

rred

to

the

WM

U p

rogr

am i

n S

epte

mbe

r 20

07.

Wor

k E

xper

ien

ce

Stu

den

t A

mb

assa

dor

, WM

U A

dm

issi

ons,

Kal

amaz

oo M

I

Jan

uar

y 20

08-S

epte

mb

er 2

010

o

Mai

ntai

ned

exce

llen

t w

orki

ng r

elat

ions

wit

h th

e pu

blic

and

WM

U b

y le

adin

g to

urs

to p

rosp

ecti

ve

stud

ents

, the

ir p

aren

ts, a

nd a

lum

ni o

f th

e un

iver

sity

.

Fir

e S

afet

y T

ech

nic

ian

, WM

U, K

alam

azoo

MI

J

anu

ary

2008

-Ap

ril

2009

o

Ope

rate

d an

d se

rvic

ed f

ire

equi

pmen

t an

d sy

stem

s w

hile

com

plyi

ng w

ith

Nat

iona

l F

ire

Pro

tect

ion

Age

ncy

stan

dard

s.

o

Acq

uire

d ef

fect

ive

mec

hani

cal

trou

bles

hoot

ing

skil

ls f

or “

in t

he f

ield

” jo

bs.

Bak

ery/

Del

i C

lerk

Cas

hie

r, P

ick

N S

ave,

Pew

auk

ee W

I (S

easo

nal

)

A

ugu

st 2

004-

Au

gust

201

0

o

Ass

umed

man

ager

ial

duti

es w

hen

open

ing

and

clos

ing

the

depa

rtm

ent,

rec

ordi

ng i

nven

tory

as

wel

l as

prod

ucti

on a

nd s

ales

, eff

ecti

vely

neg

otia

ting

dis

crep

anci

es w

ith

cust

omer

con

flic

ts.

o

Eff

ecti

vely

mot

ivat

ed c

owor

kers

to

acco

mpl

ish

a co

mm

on g

oal

whe

n tr

aini

ng r

epla

cem

ent

empl

oyee

s by

crea

ting

“ch

eat

shee

ts”

for

crit

ical

dai

ly t

asks

.

o

Eff

icie

ntly

wor

ked

on s

ever

al t

asks

sim

ulta

neou

sly

whe

n se

nt t

o w

ork

wit

h cu

stom

ers

whi

le m

aint

aini

ng

depa

rtm

ent

oper

atio

ns.

Fli

ght

Exp

erie

nce

C

omp

etit

or, W

MU

Pre

cisi

on F

ligh

t T

eam

, Kal

amaz

oo M

I

S

epte

mb

er 2

007-

Mar

ch 2

009

o

Att

ende

d th

e N

atio

nal

Inte

rcol

legi

ate

Fly

ing

Ass

ocia

tion

’s (

NIF

A)

Reg

iona

l C

ompe

titi

on a

nd a

ttai

ned

the

NIF

A R

egio

nal

Cha

mpi

on T

itle

.

Sec

reta

ry, A

viat

ion

Stu

den

t C

oun

cil,

Kal

amaz

oo M

I

Sep

tem

ber

200

7-A

pri

l 20

08

o

Eff

ecti

vely

rep

rese

nted

the

stu

dent

bod

y’s

opin

ion

rega

rdin

g m

atte

rs o

f im

prov

emen

t w

ithi

n th

e C

olle

ge

of A

viat

ion

wit

h th

e us

e of

sur

veys

and

com

men

t bo

xes.

o

Pro

vide

d th

e D

ean

and

facu

lty

mem

bers

the

opp

ortu

nity

to

impr

ove

the

coll

ege

for

the

bene

fit

of s

tude

nts

whe

n ho

ldin

g m

eeti

ngs

betw

een

facu

lty

and

stud

ent

coun

cil.

Pri

vate

Pil

ot F

ligh

t T

rain

ing,

Sp

rin

g C

ity,

Wau

kes

ha

WI

J

anu

ary

2007

-Au

gust

200

7

o

Gai

ned

valu

able

fli

ght

trai

ning

exp

erie

nce

to e

nhan

ce k

now

ledg

e of

fli

ght.

o

Com

plet

ed a

ll F

AA

req

uire

men

ts f

or p

riva

te p

ilot

cer

tifi

cati

on.

Vol

un

teer

Exp

erie

nce

B

ron

co B

ud

dy

Hal

l C

hai

r, W

MU

Res

iden

ce L

ife,

Kal

amaz

oo M

I

A

ugu

st 2

008-

Pre

sen

t

o

Pro

vide

d as

sist

ance

to

new

fam

ilie

s m

ovin

g to

cam

pus

by m

anag

ing

traf

fic,

pro

vidi

ng a

dvic

e an

d an

swer

s

to q

uest

ions

, and

hel

ping

mov

e in

new

res

iden

ts w

hile

sup

ervi

sing

Bro

nco

Bud

dies

. A

lso

succ

essf

ully

com

plet

ed M

ove-

In-D

ay t

hrou

gh e

ffec

tive

pla

nnin

g an

d ab

ilit

y to

car

ry o

ut i

niti

ativ

es.

DA

NI

EL

LE

A

IM

ES

22

22 W

est

B A

ve.,

Kal

amaz

oo, M

I 49

000

(269

) 55

5-12

12

da

niel

le.a

imes

@w

mic

h.ed

u O

BJE

CT

IVE

A

Nur

se E

xter

nshi

p po

siti

on w

ith

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gess

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pita

l, w

hich

req

uire

s m

y ph

arm

acol

ogy

cour

se e

xper

ienc

e al

ong

wit

h th

e fu

ndam

enta

l nu

rsin

g sk

ills

obta

ined

thr

ough

out

my

nurs

ing

educ

atio

n w

hile

uti

lizin

g m

y or

gani

zati

onal

, pro

blem

sol

ving

and

exc

elle

nt

com

mun

icat

ion

skill

s.

ED

UC

AT

ION

W

este

rn M

ichi

gan

Uni

vers

ity

K

alam

azoo

, MI

Bac

helo

r of S

cien

ce in

Nur

sing

B

rons

on S

choo

l of N

ursi

ng

Gra

duat

ion:

Apr

il 20

11

Min

or: E

nglis

h

G

PA

: 3.5

9/4.

00

NU

RSI

NG

CL

INIC

AL

S

K

alam

azoo

, MI

Lab

or &

Del

iver

y, M

othe

r-B

aby

Uni

t L

aker

view

Hos

pita

l

J

anua

ry –

Apr

il 20

11

P

edia

tric

Uni

t B

rons

on M

etho

dist

Hos

pita

l & P

rom

ed F

amily

Pra

ctic

e

Jan

uary

– A

pril

2011

Ger

iatr

ic D

ivis

ion

Bor

gess

Nur

sing

Hom

e

S

epte

mbe

r –

Dec

embe

r 20

10

C

omm

unity

Site

E

cum

enic

al S

enio

r C

ente

r

S

epte

mbe

r –

Dec

embe

r 20

10

CU

STO

ME

R S

ER

VIC

E E

XP

ER

IEN

CE

C

usto

mer

Ser

vice

Rep

rese

ntat

ive

Wes

t H

ills

Ath

letic

Clu

b, K

alam

azoo

, MI

Jul

y 20

09 –

Dec

embe

r 20

10

� O

rgan

ized

doc

umen

ts a

nd c

ontr

acts

whi

le m

aint

aini

ng c

usto

mer

con

fide

ntia

lity

and

inte

grity

�

Att

ende

d to

cus

tom

ers’

nee

ds a

nd r

esol

ved

acco

unt

issu

es b

y re

layi

ng in

form

atio

n to

man

agem

ent

�

Cre

ated

and

mai

ntai

ned

rela

tion

ship

s w

ith

mem

bers

whi

le a

ssis

ting

with

mem

bers

hip

sale

s an

d en

suri

ng e

njoy

able

fit

ness

clu

b ex

peri

ence

s �

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ined

new

ly h

ired

per

sonn

el r

egar

ding

fro

nt-d

esk

proc

edur

es a

nd c

usto

mer

ser

vice

ski

lls

Cus

tom

er S

ervi

ce S

peci

alis

t F

erre

llgas

, Por

tage

, MI

A

pril

2008

– M

ay 2

009

� P

rom

oted

eff

ecti

ve c

usto

mer

ser

vice

whi

le h

andl

ing

billi

ng, c

olle

ctio

ns, a

nd a

ccou

nt r

econ

cilia

tions

�

Com

mun

icat

ed F

erre

llgas

ser

vice

s an

d pr

ogra

m p

rom

otio

ns t

o ex

isti

ng a

nd p

oten

tial

cus

tom

ers

� M

anag

ed n

umer

ous

sale

s tr

ansa

ctio

ns a

nd d

aily

acc

ount

ing

as w

ell a

s an

alyz

ed d

aily

pro

fits

and

loss

es a

nd s

ales

�

Edu

cate

d an

d as

sist

ed c

lient

s w

ith

avai

labl

e pr

ogra

m c

ontr

acts

and

ser

vice

s P

RO

FE

SSIO

NA

L A

CT

IVIT

IES

Stud

ent N

urse

s’ A

ssoc

iati

on (

SNA

) P

resi

dent

Apr

il 20

09 –

Pre

sent

�

Bui

ld le

ader

ship

ski

lls t

hrou

gh d

eleg

atin

g ta

sks

and

coor

dina

ting

eve

nts

amon

g 50

or

mor

e SN

A m

embe

rs

� R

epre

sent

SN

A a

nd W

MU

at

Stat

e an

d N

atio

nal S

NA

mee

ting

s �

Coo

rdin

ate

mon

thly

spe

aker

s fo

r pr

ofes

sion

al d

evel

opm

ent

of S

NA

mem

bers

C

orre

spon

ding

Sec

reta

ry

F

ebru

ary

2008

– A

pril

2009

�

Kep

t re

cord

s an

d co

rres

pond

ence

info

rmat

ion

for

exec

utiv

e bo

ard

and

prof

essi

onal

spe

aker

s �

Sche

dule

d vo

lunt

eer

part

icip

atio

n ti

mes

and

loca

tion

s fo

r fu

ndra

isin

g an

d co

mm

unit

y ev

ents

�

Vol

unte

ered

with

mul

tiple

act

iviti

es a

nd e

vent

s w

ithin

the

uni

vers

ity a

nd c

omm

unity

N

ursi

ng S

tude

nt C

ounc

il

Ele

cted

Rep

rese

ntat

ive

for

Cla

ss o

f 20

10

Sept

embe

r 20

09 –

Apr

il 20

10

� C

omm

unic

ated

cla

ss is

sues

and

con

cern

s to

Stu

dent

Cou

ncil

Boa

rd (

facu

lty,

stu

dent

adv

isor

s an

d cl

assm

ates

) to

be

addr

esse

d �

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iate

d an

d so

ught

app

rova

l fro

m S

tude

nt C

ounc

il B

oard

for

cla

ss f

undr

aise

rs

� P

rese

nted

sch

olar

ship

and

pro

fess

iona

l dev

elop

men

t op

port

unit

ies

to c

lass

H

ON

OR

S A

ND

AC

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ITIE

S D

ean’

s L

ist

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emes

ters

W

MU

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earc

h an

d D

evel

opm

ent D

ay, P

oste

r Pre

sent

atio

n

Apr

il 20

09

Spri

ng V

alle

y E

lem

enta

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itera

cy N

ight

, Hea

lth E

duca

tor

M

arch

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ift o

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, Org

an D

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istr

ar

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ruar

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elln

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Cover Letter Guidelines

The cover letter is an important part of the first impression you create for a prospective employer. It paints a

picture of who you are and what you can offer a company. While a cover letter may not always be required, it is

a great way to explain to an employer why you are a good fit for the position.

Cover Letter Content

Introductory Paragraph

Middle Paragraph(s)

(1-2 paragraphs)

Concluding Paragraph

� Identify yourself.

� Clearly state why you are

writing.

� State how you learned of the

organization and job opening.

� Express your interest in the

organization and job.

� Identify any connection(s) you

have with the organization.

� Demonstrate that you have

researched the organization.

� Wording is creative and

catches an employer’s

attention quickly.

� Expand on the information in

your resume.

� Identify one or two of your

strongest qualifications and

clearly explain how these skills

apply to the job.

� Refer to the job description, if

applying to a specific position.

� Demonstrate that you have

researched the organization.

� Explain how you are a good fit

for the position and/or

organization (possibly start a

second paragraph).

� Re-emphasize your interest in

the position.

� Express your interest in an

interview.

� State that you will follow-up

with a phone call.

� Thank the reader for their time.

Helpful Hints

� Customize each cover letter to the position you are applying for by analyzing the job description and

highlighting the experiences, skills, and education that the employer is seeking in an ideal candidate.

� Align your skills and experience with the position requirements in the cover letter.

� Demonstrate company and industry knowledge.

� Address your cover letter to a specific person. Take the time to figure out who this person is and their title.

� If you cannot find the contact information, address your letter with “Dear Hiring Manager.”

� Write your cover letter in the traditional business format.

� When communicating via email, use a professional email account and be sure to name your attached resume

using your name, i.e. Last Name_Resume or First.Last_Resume.

� Proofread, proofread, proofread! Errors are not professional.

� Have someone else read your cover letter before you send it.

� Use matching paper and fonts for the cover letter and resume. This shows continuity and professionalism.

* Utilize the example on the next page to understand how to customize your own cover letter. Just remember not

to use highlighting in your letter.

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Cover Letter Example

Internship Information

Internship Name: Access Medical Sales and Marketing Internship (Monroe Brown Foundation)

Organization: Access Medical, LLC

Contact: Bob Brown Email: [email protected] Phone: 269.276.0068

P.O. Box 50986, Kalamazoo, MI 49005

Website: www.accessmedicaldirect.com

General job functions the organization is usually hiring: Marketing/HR

Brief Description of Internship: Access Medical is looking for an energetic intern candidate who is interested in learning the

operations of a durable medical equipment company with a focus on sales and marketing.

Required Experiences: Must be self-motivated with a strong work ethic.

Qualifications:

Schools: Western Michigan University, Kalamazoo College, University of Michigan, Michigan State University

Grade Level: Four year college 3rd

year, Four year college 4th

year or more, Graduate School

About Company: Access Medical is a home Medical Equipment provider serving the greater Kalamazoo community. Our staff is

trained and knowledgeable in a wide variety of home medical equipment and supplies, which allows us to meet you and your patient’s

needs. Access Medical strives to make a difference in peoples’ lives and in the greater Kalamazoo community.

Jane Smith

1234 Western Dr.

Kalamazoo, MI 49009

March 15, 2012

Bob Brown

Access Medical, LLC

P.O. Box 50986

Kalamazoo, MI 49005

Dear Mr. Brown:

I am a sales and business marketing major at Western Michigan University and I learned of the internship at Access Medical through

Jane Baker at the WMU Business Internship Panel. Based upon the qualifications listed on BroncoJOBS, I am writing to express my

interest in the position. Access Medical’s commitment to meeting the needs of patients and caregivers, along with my interest in sales,

marketing and helping others make a great combination that will benefit your company.

I pride myself on being a self-motivated individual in all areas of my life, especially when learning new things. For example, in order

to learn more about my major, I was selected to be a part of the Business Externship Program, a collegiate level job shadow

opportunity. I spent several days at Enterprise Rent-A-Car, learning the role of their sales managers and even partook in several client

meetings and calls. I also pride myself on having a strong work ethic. This quality helped me receive two promotions to lead positions

in my work at a local ice cream shop. I would utilize these qualities at Access Medical in order to learn the operations of a durable

medical equipment company, and dedicate myself to the sales and marketing of your products.

I am confident that my professional and educational background, complemented by my strong work ethic and self motivation would

be great assets to Access Medical. Although the attached resume outlines my accomplishments, a personal interview would be the

only way to fully illustrate why I am an excellent fit for the position. Thank you for your time and consideration.

Sincerely,

-./0�12345�

Jane Smith

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Cover Letter for an Unadvertised Position

To investigate a possible position that has not been advertised, use the same guidelines that you would use to

write a cover letter for a posted position.

� Be sure it is customized to the organization or position, inviting the employer to consider the contributions

you can make to meet the organizational needs.

� Because it is unsolicited, be sure to describe for the reader your motivation for writing.

1441 Ellsworth Avenue

Kalamazoo, MI 49006

(269) 789-2752

[email protected]

March 16, 2012

Zak Walsh

Detroit Red Wings

Public Relations Coordinator

600 Civic Center Drive

Detroit, MI 48226

Dear Mr. Walsh:

I am writing to express interest in a post-graduate internship with the Detroit Red Wings. My desire is to gain continuing

knowledge and experience in the public relations field. In the past you have offered internship opportunities to Western

Michigan University students, and my advisor, Ms. Marilyn Kritzman, suggested that I contact you about available

summer internships. I am attracted to the Detroit Red Wings because of its outstanding fan base across the nation.

My Bachelor of Arts degree in Film, Video, and Media Studies will be completed in December of 2012. As part of my

background preparation, I served as Public Relations and Broadcast Assistant with the Kalamazoo Wings Hockey Club

for the 2010-2011 season. Over the past three years, I also performed as a video producer, camera operator, technical

director and journalist. These experiences have helped me execute and succeed in the environment of sports-related

business. My communication training has contributed significantly to my various roles to accomplish business objectives.

My enclosed resume further highlights my knowledge and experience within the field. An interview for an internship

position would be of great interest to me so that I may answer any questions about my ability to maintain and enhance

relationships with Red Wings fans. Thank you very much for your time and consideration.

Sincerely,

Cameron Powers

Cameron Powers

This example demonstrates business

letter format. Should you be

communicating via email ensure that you

use an appropriate email address, subject

line, and resume using your name. See

examples on the previous page for tips

on formatting.

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Interview Successfully Before, During, and After Interviews

Different employers interview in different ways. You may interview with one person or several people –

one at a time, or a group of people. You may be screened by a human resource representative (on the

phone or in person), then asked to participate in a second interview with the hiring manager. You may

also be asked to participate in a simulation or case study that allows you to demonstrate your problem-

solving skills.

Before the Interview

� Review the job requirements for clues about the questions you might be asked.

� Prepare specific examples of your strengths, weaknesses, skills, and personal qualities, especially as

they relate to the position.

� Obtain details about the interview, including location, directions, parking, and the number and job

titles of interviewers.

� Prepare your professional interview attire, copies of your resume, and references.

� Practice answering interview questions.

� Research the employer.

What to research?

� Mission, values, and goals

� Products and services; new products or projects

� Key people: owners, executives, board members

� Size, number of employees

� Major clients and competitors

� Industry information

� Public image and reputation

Where to research?

� Employer website

� Professional networking websites, e.g., LinkedIn

� National and local newspapers

� Press releases

� Industry journals and magazines

� Networking with employees

� Better Business Bureau

During the Interview

� Create the right image. � Arrive 10-15 minutes early.

� Be courteous and friendly to everyone you meet.

� Shake hands firmly.

� Maintain eye contact.

� Wait for invitation to be seated.

� Listen actively.

� Speak in a clear, moderate voice.

� Do not criticize past employers or coworkers.

� Demonstrate enthusiasm and interest.

� Ask for business cards.

� Turn off your cell phone.

� If needed, use mints – not chewing gum.

� Effectively address salary questions. Tips

� Do not discuss salary or benefits in the first

interview – defer the conversation until you are

offered the position.

� If asked what salary you expect, ask the employer

to provide a figure or range they can offer.

� If pressed for a specific figure, provide a range

based on solid research (www.salary.com).

What you can say

� I am very interested in this opportunity, but it is

premature to discuss potential compensation until

we have agreed that there is a fit both ways.

� Can you tell me if there is a range for similar jobs

in the organization?

� What would a person with my background and

qualifications typically earn in this position with

your organization?

� What is the general salary range for new hires in

this position?

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Interview Successfully Before, During, and After Interviews

During the Interview (continued)

� Ask questions. Tips

� Your questions are a good indicator of your true

interest and commitment to the position and the

organization.

� Refer to the prepared list of questions based on

your research and ask at least one question about

the information given to you during the interview.

� Do not ask questions to which you can easily find

answers.

Questions you can ask

� What are the major projects the person in this

position will be working on in the first six months?

� I read that you are planning a warehouse

expansion. How will the expansion affect the work

of the materials handling department?

� What orientation and training program is provided

for new hires?

� What are the next steps in the process?

� What is the evaluation process for this internship?

� Close the interview with a final positive impression of you. Tips

� Make eye contact, shake hands, and thank the

interviewer(s).

� Express your interest in the position.

� Ask for business cards from the people you met. If

unavailable, write down their names; then call the

human resources office and ask for spelling and

addresses.

� The interviewer may ask if you have any additional

questions. If you have no other questions, do not

try to make one up; instead, reiterate your fit for

the position and the organization.

What you can say

� Thank you for meeting with me today to discuss the

XYZ position with XYZ company. I am very

interested in this position.

� Ms. Smith, it’s been a pleasure interviewing with

you, and I look forward to hearing from you next

week.

� I don’t have additional questions right now; and,

I’d like you to know that I think this position is a

good fit for my skills and desire to work for XYZ

company. I know I’ll thrive in this goal-driven

work environment. Is there anything else you’d

like me to know today that I have not asked about?

After the Interview

� Make some notes to yourself immediately after the interview about each interviewer’s comments.

This will help you write thank you notes and reflect on your impression of the organization.

� Write down the interview questions that were difficult for you to answer. Try to determine why the

employer was asking the question and what attributes or experience they were looking for.

� Send thank you notes to all interviewers within 24 hours, expressing appreciation and enthusiasm,

reemphasizing your fit for the position, and commenting on something you learned about the

organization.

� If you accept another offer, call other employers where you interviewed.

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Interview Successfully Examples of Interview Questions and Answers

Questions About Your Strengths and Goals

You can prepare for this type of question by doing a self-assessment of your values, interests, skills, and

personality characteristics, and by researching the employer.

Examples:

� What have you learned from some of the jobs you

have held?

� Why did you choose your major/WMU?

� Where do you see yourself in 5 years/10 years?

� What would be your ideal position?

� How can you contribute to our organization?

� How have your educational and work experiences

prepared you for this position?

� How much independence or flexibility do you like?

� How do you define success?

� What are your expectations of your future

employer?

� What interests you about this position/our

organization?

� How do you interact best with your supervisors?

Situational Questions – Case Studies

These questions attempt to place you into a work-related situation to understand how you would

handle it. Interviewers are listening for your good judgment, maturity, and decision-making

abilities.

You can prepare for this type of question by identifying situation(s) that may typically challenge

you in the work environment. You want to show that you are a reasonable, self-confident person.

Formula to answer: Describe what you would do and why you would respond in a certain way.

Examples:

� You were assigning students to keep a food journal and one of your students said, “This is stupid, why do

we have to do this?” What would you say or do?

I would acknowledge the student’s concern by saying, “Joe, we are doing this assignment to compare

our own eating habits with the characteristics of a healthy diet. You may think it’s silly to write down

everything you eat; yet, most people are surprised at their own eating habits. If you have further

questions/concerns, let’s talk about it at lunch break.”

I would not ask him to share why he thought it was stupid in front of the whole class because of the

risk of losing control of the whole class or having the student share something potentially

embarrassing. My goal would be to create an environment of authority without jeopardizing my

student’s comfort to approach me with concerns.

� You see the pilot whom you’re going to fly with in the airport bar having a drink one hour before push back.

What would you do?

� You have had a vacation planned for many months. The company calls and cancels your vacation because

of production issues. What would you do?

� A patient complains to you that the doctor “never listens to me.” What would you do?

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Behavioral Questions

Past performance predicts future performance. Behavioral questions probe for specific examples (stories)

about your experiences. They often start with “Tell me about a time when…” or “Give me an example of

when you…”

Formula to answer: STAR

Situation/ Task (Describe the situation or task you were working with.)

Action (Describe what you did. What steps or actions did you take?)

Result (Describe the result. How did it turn out? What did you learn?)

Analyze the job description to determine key skills and personality attributes that the job will require.

Using the STAR model, prepare “stories” describing personal experiences where you demonstrated

similar skills or attributes. The employer is listening for what you accomplished and the process you used

to do it.

Examples:

� Give me an example of when you took on a task that was not assigned to you.

Situation: Last month I noticed that the employee bulletin board where I work had outdated notices posted.

Employees had stopped reading it and began missing important announcements.

Actions: I worked with two of my coworkers and we set up a calendar and recruited everyone in the office

to sign up for a month to keep the board cleared of old announcements and posted with current event and

benefit information. We then sent an email to all employees letting them know what kinds of updated

information they could find there.

Result: People are actually reading the board again. A coworker who I didn’t know before approached me

and thanked me for taking the initiative. It was a nice compliment.

� Tell me about a time when you failed to meet a

deadline. What things did you fail to do? What

were the repercussions? What did you learn?

(Ability to Overcome Obstacles and Meet Goals)

� Tell me about a time you handled a situation in the

wrong way. Did you admit your mistake? If so, to

whom? How did you handle the situation?

(Accountability)

� Tell me about a time when you discovered a more

efficient way to do a work task. (Analytical Skills)

� Tell me about a time when you had to be detail-

oriented to complete a project well. How did you

organize yourself to complete the task? What

were the results? (Attention to Detail)

� Tell me about a recent miscommunication you had

with someone. What did you do to correct or

resolve the situation? (Communication)

� Recall a time from your work experience when

your manager or supervisor was unavailable and a

problem arose. (Creativity)

� By providing examples, convince me that you can

adapt to a wide variety of people, situations and

environments. (Flexibility and Adaptability)

� Tell me about a time you had to work with

someone with a background that differed greatly

from yours. How did you find common ground?

What did you learn from the person?

(Inclusiveness)

� Give an example of when you had to work with

someone who was difficult to get along with.

Why was this person difficult? How did you work

with that person? (Interpersonal Skills)

� Describe a time when you led others to accomplish

a task. How did you do it? (Leadership Skills)

� Describe the system you use for keeping track of

multiple projects. How do you track your progress

so that you can meet deadlines? How do you stay

focused? (Multi-Tasking)

� Describe a situation that required a number of

things to be done at the same time. How did you

handle it? How did you determine priorities in

scheduling your time? (Organizational Skills)

� Tell me about a successful team you were on.

What did you do to contribute to the team?

(Teamwork)

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Questions About Your Weaknesses

Employers want to learn about both your strengths and weaknesses. The goal is to describe

weaknesses as things you are aware of and working on. Show the interviewer you are a positive,

proactive person who learns from mistakes and takes responsibility for your own learning and

errors.

Formula to answer – six strategies: 1. Using a strength of yours, describe the strategies you use to avoid “overusing” your strength to the point

of it becoming a “weakness.”

I think one of my weaknesses could be my drive and desire for results. I am a very high-energy,

ambitious person who is willing to work hard. Although this is also my strength, I manage my stress

by writing and discussing my goals and progress with my manager. I’m learning patience and how

to pace myself for success.

2. Describe the undesirable outcome you experienced (without blaming others) and end your story with a

summary of what you learned from the experience or what you would do differently next time.

3. Describe a limitation or least favorite part of the job that is not critical to perform competently in the job

you are applying for.

4. Cite a weakness that, under the right circumstances, can prove to be an asset. For example, empathic

managers may be viewed erroneously as "weak" or "soft." However, a candidate who offers empathy as a

perceived weakness (but knows it is a strength) can cite a time when he or she used empathy to gain

competitive intelligence.

5. Cite a weakness that you are working on correcting, and provide concrete examples of what you are doing

to fix the problem, the progress you have made, and how these improvements will help the employer.

6. Cite a learning objective. After reviewing the job description, you may discover that part of the job

requires more skill and experience than you now have. Rather than assuming the potential employer will

not notice this weakness, develop a strategy to compensate for it.

Negatively Phrased or Pressure Questions

Employers want to learn how you handle stress or manage least favorite parts of your job. Describe how you

have overcome obstacles and learned from experiences.

Examples:

� What do you like least about your job?

My current job requires that I enter our vendor address, phone, and contact name changes into the

vendor database. When talking on the phone with vendors, I used to jot down changes in my planner.

At the end of the week, I had two or three hours of straight data entry to do. It was hard to discipline

myself to keep it caught up. So, instead, when a vendor calls, I ask them if they would wait for just a

moment while I pull up their record. I input changes while we are talking instead of saving them. I

no longer dread the data entry because I feel on top of it.

� So, you have no experience with SAP?

In my internship, the inventory system was set up using XYZ. I was responsible for entering price

and quantity data that was used in calculating net sales each month. The calculations were used for

decision-making and effective management of inventory control. My information management skills

are strong and with some training, I am confident I can learn this system quickly.

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Illegal Questions

Most interviewers are knowledgeable and highly trained in the skill of interviewing. Yet,

occasionally, illegal or inappropriate questions may be asked naively or in an effort to build personal

rapport with you. Interviewers should not ask about your origin/ethnicity, race, age, weight, marital

status, disability, religion, gender, or sexual orientation, unless it is required to fulfill the job

requirements.

Formula to answer – three strategies: 1. Answer the question in a “friendly” way providing minimal detail. Then, change the topic quickly by

asking a question about the job or interviewer’s duration with company.

2. Provide an answer that addresses what you believe is the employer’s “intent” that relates to your ability to

perform the job.

3. Ask a question or acknowledge the employer’s question to clarify the information the employer is

seeking.

Examples:

� How old are you? You look young; has that ever been a problem for you?

I prepare for my meetings and follow through on my commitments, which has helped me build good

working relationships with my co-workers and supervisors. I think my dependability and maturity

helps me to perform as well as people with more experience.

� Are you married? Is your husband willing to relocate?

I am excited about the opportunity to begin my career in the Chicago area. Yes, we are available to

relocate to Chicago, and I can begin employment on or shortly after June 15th. Does that work?

� Where are you from? Where were you born? Do you have U.S. Citizenship?

Although I was born in India, I have eligibility to accept internship employment, especially since it

relates to my academic studies. Do you have other international student employees?

� So, are there still good parties on campus?

College is definitely the “good life.” Did you live on campus when you were here? We sure learn

how to live and function in tight quarters!

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Business Casual Attire ��

to an interview. ��Classic, crisp, and neat. ��Black, gray, or khaki pants, neatly pressed, and pressed long-sleeved,

buttoned solid or conservative striped shirts or sweaters are safe for both men and women.

��Polo shirts are acceptable in more casual situations, as long as they are tucked in.

��Wear a leather belt and leather shoes that match; athletic shoes are inap-propriate.

��Conservative two piece suit (pant or skirt) in black, navy, or dark grey.

��Conservative blouse in white, blue, or pastel color.

�� Jacket and blouse have professional neckline.

�� If wearing a skirt suit, the skirt must be knee-length when standing.

��Avoid wearing a dress.

General Dress and Grooming Tips Hair: No specific style is recommended. Should be neat, well-groomed, clean, and out of the eyes. Facial hair should be removed or trimmed to a conservative length. Nails: Should be clean and manicured. Polish may be worn, but should be clear or conservative light color. Smell: Little to no cologne or perfume should be worn. Jewelry: Conservative in amount and size. Men should not wear earrings and should only wear one ring; women can

wear one ring on each hand. Earrings should be conservative in size and color. All visible body jewelry should be removed.

Tattoos/Piercings: Should be removed or covered. Cosmetics: Should be natural and accent your overall appearance; avoid use of dark colors.

��Silk tie in conservative color or pattern.

��Tie length should reach belt buckle.

When in doubt, err on the formal and conservative side. It is always better to be overdressed than underdressed.

��Black, polished conservative shoes.

��Dress loafers and dress lace-ups are appropriate.

��Casual loafers and boat shoes are not acceptable.

��Belt should be leather with a small buckle.

��Matching two-piece suit in navy or dark grey.

��Pressed long-sleeved white or blue shirt (even in the summer).

��Dark socks that match the pants and cover the calf.

��Hosiery is neutral, skin colored, with no runs.

��Polished, dark colored, closed-toe shoes with conservative heel.

7777

Professional Interview Attire Guidelines ��

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Negotiating Salary and Benefits “In a successful negotiation everyone wins; each party should have a stake and gain in the outcome.”

(Gerard Nierenberg)

Prepare

� Know your value – what can you contribute to the employer and the position? � Know what is important to you – high salary, flexible work hours, travel, learning opportunities, time off, etc. � Establish realistic goals based on your needs and research – research salaries through networking and online

(www.salary.com). � Do not negotiate until you have obtained the offer, the interviewer knows your greatest strengths and sees you as a good fit,

and you know how well your duties and salary will align.

How to Defer Salary Discussions

� Clarify the job: “Thank you for mentioning this issue, but before we discuss it, could you first help me fully understand the

scope of responsibilities in this position?” � Refocus discussion to your qualifications: “I would like us to first make sure that this is a good fit both ways. Until then, I feel

that salary discussions are premature. Wouldn’t you agree?” � Ask employers what they are prepared to pay: “I’m sure that you have budgeted a fair amount for this position. What sort of

range are you considering?” “My research gave me an idea of what the market offers for this type of position. Would you

mind discussing what your company is prepared to offer?” � If this does not work, provide a range: “I’m looking for a salary in the range between $35K and 45K a year.” “My research

shows that the fair market value for this position is in the $40K-50K range, and I am comfortable with this range.”

How to React to the Offer

� Allow for a few seconds of silence. � Acknowledge the offer, but do not negotiate immediately. � Express enthusiasm about the position and organization.

� Ask for time to consider the offer. � Ask for literature about benefits. � Set up a face-to-face meeting to negotiate the offer.

Negotiation Meeting

� Express appreciation. � Clarify responsibilities. � Make a case for higher salary based on the value you

bring. � If you like the salary offered, agree on it and move on to

other elements of the total package.

� Propose a range: “I’m very interested in the position, but

I’m a little disappointed with the proposed salary. My

research indicates that the fair market value for this

position is in the $60K – 70K range. What flexibility do

you have?”

What You Can Negotiate

� Salary � Frequency of salary reviews � Job title and level of position � Flex time � Vacation

� Severance pay and outplacement � Bonus’ � Sign-on bonus � Car, laptop, phone � Relocation

� Start date � Job placement for spouse/partner � Tuition reimbursement � Professional memberships � Training

Negotiating Tips

� Most offers are negotiable. � Be committed to “win-win”

outcomes. � Be flexible and open to solutions.

� Demonstrate problem-solving skills. � Remain in the realm of reality. � Be patient. � Show interest and enthusiasm.

� Communicate professionally. � Negotiate in person. � Get the offer in writing.

Additional resources:

Hellman, P. (1986). Ready, aim, you’re hired. New York, NY: Amacom Books.

Porot, D., & Haynes, F.B. (2000). 101 Salary secrets: How to negotiate like a pro. Berkeley, CA: Ten Speed Press.

Whitcomb, S.B. (2006). Job search magic. Indianapolis, IN: Jist Works.

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Thank You Note Guidelines �

� Ask for a business card from the person(s) who interviewed you so you have their contact information.

� Send a thank you note within 24 hours.

� Thank you notes should also be sent for informational interviews, job shadows, and any other career

development opportunities where you interact with employers, alumni, etc.�

� You may email your thank you note or print it on business stationary and send it via mail.

� When using letter format, print the letter and matching envelope on business stationary.

� Use 1-inch side margins and make sure the body of the letter is centered within the page.

� Avoid “text-speak” when composing your thank you note: ex: thx, r, u, thru, etc.

� Check for grammatical errors by proofreading.

Thank You Note Layout�

Introductory Paragraph

Middle Paragraph

Concluding Paragraph

� Thank the employer for meeting

with you.

� Express your enthusiasm for the

position/organization/experience.

� Indicate what day you

interviewed with the individual –

they see many students.

� If writing a thank you note after

an interview, indicate the position

you applied for – recruiters recruit

for more than one position.

� If writing a thank you note after an

interview, reemphasize your

strongest qualifications drawing

attention to your skills, experience,

or commitment to the

position/organization.

� If writing a thank you note after an

informational interview, recall

something you learned or gained.

� Mention something specific you

discussed with the individual.

This personalizes you.

� Thank the individual again.

� Reiterate your interest in the

position.

� Provide your phone number and

email address.

Thank You Note Example

Dear Ms. Lewis:

I am writing to thank you for the opportunity to visit Golub & Company as a part of the Business Externship Program

with Western Michigan University. I am truly appreciative of the wonderful schedule you planned for my visit. It was

more than expected, and I enjoyed being able to talk with multiple members of the Golub team as well as visiting multiple

locations.

Before the externship I was unaware of how an accounting major could fit into real estate investment. All of the

information, stories and expertise helped me to learn more about real estate investment and the different opportunities I

have as an accounting major. Aside from learning about your company and how accounting plays a part in it, I learned

and saw firsthand professional business etiquette. That information alone will help me in any career.

Thank you again for being a part of the Business Externship Program. I appreciate you taking a whole day out of your

schedule to take me around Chicago to meet with different Golub employees. I look forward to keeping in contact while I

work my way through school.

Sincerely,

Maggie Harris

[email protected]

(269) 340-5182

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Thank You Note Examples Email Business Format�

�

�

�

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�

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�

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�

3578 Westnedge Ave.

Kalamazoo, MI 49001

Monday, June 1, 2012

Ms. Shaughn Coyer, Senior University Recruiter

Stryker Corporation

2825 Airview Blvd.

Kalamazoo, MI 49002

Dear Ms. Coyer:

Thank you for the opportunity to interview for the human resources internship last Friday on Western’s campus. I enjoyed our

conversation and learning more about Stryker. In particular, I was excited about how Stryker capitalizes on their employees’

strengths. Additionally, I was impressed with the number of WMU alumni employed there, including you!

After learning more about the internship and the corporation specifically, I am confident that my education and work experience is

an excellent fit for the requirements we discussed. My ability to effectively work in teams, and develop and maintain positive and

professional relationships with others has been proven in my previous experiences. My interest in working for Stryker was

strengthened as a result of the interview and I know I can make a significant contribution to your company.

Again, thank you for the interview and consideration. I am eager to have an opportunity to join the staff at Stryker Corporation

and look forward to hearing from you soon.

Sincerely,

-./01.2�3455.66�

Deymien Barrett

(616) 737-0523

[email protected]

Subject: Thank You – Sales Management Trainee Interview – May 11

Dear Ms. Lis:

I am writing to thank you for the opportunity to interview for the Sales Management Trainee position with Enterprise Rent-A-Car

on Monday, May 11 at Western Michigan University. Learning more about the position and company solidified my interest in

becoming a part of the Enterprise team.

Knowing that Enterprise is ranked by Fortune magazine as “Top Five Best Real World Experiences in the US” is what initially

drew me to your company. My attraction to the company increased when I learned of your personal experience at Enterprise – it

is great to see a company invest in quality employees, such as yourself, and promote talent from within. I am confident my

experience as the executive director of a student-run non-profit organization would assist me as I learn to run my own Enterprise

branch. Additionally, my ability to build rapport with customers using active listening and assertive communication will be a

great benefit to the company when building a client base that guarantees return business.

I truly look forward to hearing from you about the opportunity to become a part of Enterprise Rent-A-Car. Should you have

additional questions in the meantime, please feel free to contact me at (269) 394-7380 or [email protected]. Thank

you again for meeting with me and sharing your Enterprise story.

Sincerely,

Taliah R. Acevedo

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Accepting and Declining Offers �

Accepting an Offer

� Accept offers in good faith.

� Confirm and accept the job, verify logistics such as starting date and completion of paperwork.

Express excitement for the new position and appreciation for the opportunity.

� Thank and notify all other employers for which you are a candidate that you have accepted a position.

EMAIL EXAMPLE

Dear Mr. Sandusky:

This letter is to confirm my acceptance of your employment offer on March 8, and to tell you how delighted

I am to be joining Keys Regional Industries’ St. Joseph location. The duties are exactly what I have

prepared to perform and have hoped to do. I feel confident that I can make a significant contribution to the

company, and am grateful for the opportunity you have given me.

As we discussed, I will report to work at 8:00 a.m. on April 30 and will have completed the medical

examination and drug testing by the start date. All employment and benefits forms for the new employee

orientation will be filled out by then, as well.

I look forward to working with you and your team. I appreciate your confidence in me and am very happy

to be joining the staff.

Sincerely,

Mohan Khan

�

Declining an Offer

� Decline an offer promptly and graciously.

� Acknowledge the position that was offered.

� Express appreciation for the employer’s time and consideration.

PHONE SCRIPT

Good Morning ________. This is ___________ from Western Michigan University. I interviewed with

you last Thursday for an internship. I am calling to thank you for offering me the position. I really

appreciate that you discussed the details with me and gave me time to consider your offer.

I am grateful for the opportunity to interview with you. After careful consideration, I have decided that at

this point in time I will not be able to accept the position. I have been interviewing with a few other

organizations as well. I have been offered a position in (a geographic location), which works well for me

personally.

I do admire your organization and many aspects of the position are very appealing to me.

Thank you for the consideration and courtesy given to me. It was a pleasure meeting you and your staff.

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�

�

�

�

Graduate School

Decided on grad school?

Yes, Desiring No, Considering

Reasons for Grad School

Positive

� Desire to study a certain subject in depth.

� Advanced degree needed to enter profession.

Negative

� Delaying career decision.

� Not sure what to do next.

� Pressure from professors and family.

Commitment Required for Grad School

� Grad school is self-directed and intensely

focused on academic subjects.

� Student lifestyle for an additional 2-5 years.

� Financial investment.

Long Range Career and Lifestyle Goals

� Define your interest/what area do you want to

study? Does it align with your long-term career

goals?

� Will a degree prepare you for a specific

occupation or career field?

� Are you more marketable with a degree or work

experience?

� Will your degree give you versatility as you

grow in your career?

� What are the post graduate school employment

trends? Can you get a job? Will you have any

assistance?

� Will your salary support your intended lifestyle

goals?

Financial Investment/Funding Resources

� Is graduate school worth the financial sacrifice?

� Can you afford graduate school?

� How will you pay for grad school?

(scholarships, fellowships, assistantships, or

student loans)

�

�

Entrance Requirements

� Which exam will you need? GRE, GMAT,

LSAT, or MCAT?

� What are the exam dates?

� What score will you need?

� Do you have the required prerequisites?

� Is there a GPA requirement?

� Do you have an updated resume?

� Who will submit letters of recommendation?

� What should be included in your application?

� What are the application deadlines for schools

you are interested in?

Reputation

� Is program/institution nationally, regionally or

locally recognized?

� What is the school’s ranking? Some sources are

subjective; review several sources!

� What is the attrition rate of the institution?

Program of Study Questions

� What is the program’s emphasis?

� What are the student demographics?

� Is mentoring a focus of the program?

� How long does it take to complete the program?

� What is the attrition rate for your program?

Location/Facilities

� What is the cost of living?

� Is this a location you can live in for two or more

years?

� What are your transportation resources?

� What type of support systems will you have?

� What types of activities are available?

� Is there on campus housing for individuals

and/or families?

� Is the area family friendly?

Faculty

� What is the student-faculty ratio?

� Is faculty conducting research in areas that

interest you?

� Are the faculty publishing? If so where,

nationally or locally?

� Have you met or contacted faculty to discuss

the program of study?

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Curriculum Vitae (CV) Guide

Curriculum Vitae vs. Resume

CURRICULUM VITAE (CV)

RESUME

What is it?

� Comprehensive record of your

educational and academic background as

well as teaching and research experience,

publications, presentations, awards,

honors, affiliations, and other details.

� Brief, targeted summary of your

skills, experience, education, and

achievements relevant to the desired

job.

How is it used?

� In the U.S. and Canada, used for academic,

scientific, or research positions as well as

fellowships and grants.

� Often used outside the United States for all

positions.

� In the U.S. and Canada, used for

business, industry, governmental,

and non-profit jobs.

How long is it?

� Detailed – two or more pages. � Brief and concise – one to two

pages.

What categories does it include?

� Often contains numerous categories and

subcategories of information, e.g.:

� Experience may be divided into Teaching

and Research

� Education may be divided into Degrees and

Continuing Education or Advanced Training

� Publications may be divided into

subcategories of Books, Articles, Conference

Presentations, Abstracts, Book Reviews, and

Unpublished Papers

� Often contains categories such as:

� Objective or Professional Profile

� Education

� Relevant Coursework

� Related Experience

� Work Experience

� Community Involvement

� Honors and Activities

Does it contain references?

� Typically references are listed at the end

of the CV.

� References are not listed on a resume,

but can be provided on a separate

page upon request.

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t co

urse

mat

eria

l in

the

for

m o

f a

grou

p pa

per.

� S

truc

ture

d le

arni

ng g

oals

in

such

a w

ay t

hat

stud

ents

acq

uire

d th

e sk

ills

nec

essa

ry t

o m

ove

from

lea

rnin

g

spec

ific

mat

eria

l to

syn

thes

izin

g in

form

atio

n.

� A

sses

sed

stud

ent

lear

ning

by

desi

gnin

g ap

plic

atio

n ac

tivi

ties

tha

t re

quir

ed t

he u

se o

f th

eory

and

con

cept

s

rele

vant

to

the

clas

s.

Wes

tern

Mic

higa

n U

nive

rsit

y, K

alam

azoo

, Mic

higa

n

Psy

chol

ogy

Inst

ruct

or, 2

003

– 20

04

� D

esig

ned

and

taug

ht c

ours

es i

n A

bnor

mal

Psy

chol

ogy

to 4

0-45

und

ergr

adua

tes

per

sem

este

r.

� E

ngag

ed s

tude

nts

in a

ctiv

e le

arni

ng w

ith

clas

sroo

m d

ebat

es, g

roup

app

lica

tion

act

ivit

ies,

and

by

enco

urag

ing

the

use

of l

ibra

ry a

nd o

ther

lea

rnin

g re

sour

ces

avai

labl

e at

the

uni

vers

ity.

PR

OF

ES

SIO

NA

L A

FF

ILIA

TIO

NS

Stu

dent

Aff

ilia

te o

f A

mer

ican

Psy

chol

ogic

al A

ssoc

iati

on, 2

005

– P

rese

nt

Stu

dent

Aff

ilia

te o

f A

ssoc

iati

on f

or P

sych

olog

ical

Sci

ence

, 200

5 –

Pre

sent

PR

OF

ES

SIO

NA

L P

RE

SE

NT

AT

ION

S

Sm

ith,

T. M

., &

Soy

za, N

. (20

10).

Anx

iety

in

coll

ege

popu

lati

ons:

A s

peci

al e

mph

asis

on

PT

SD a

nd r

etur

ning

-

stud

ent

mil

itar

y ve

tera

ns. P

aper

pre

sent

ed a

t the

AD

AA

30th

Ann

ual

Con

fere

nce

of t

he A

nxie

ty

Dis

orde

rs A

ssoc

iati

on o

f A

mer

ica,

Bal

tim

ore,

MD

.

Soy

za, N

., R

oss,

C.R

., &

Par

ker,

R. (

2008

, Jun

e).

Smal

ler

hipp

ocam

pal

volu

me

in P

TSD

: L

esso

ns f

rom

depr

essi

on s

tudi

es.

Pos

ter

sess

ion

pres

ente

d at

the

ann

ual

conv

enti

on o

f th

e A

ssoc

iati

on f

or

Psy

chol

ogic

al S

cien

ce, N

ew Y

ork,

NY

.

PU

BL

ICA

TIO

NS

Rus

set,

C.R

., W

alle

r, S

., S

oyza

, N.,

& L

owel

l, B

. (20

11).

Beh

avio

ral

aspe

cts

of t

raum

a in

chi

ldre

n an

d yo

uth.

Ped

iatr

ic C

lini

cs o

f N

orth

Am

eric

a, 5

0, 9

01-9

18.

Soy

za, N

. (20

10).

Psy

chos

ocia

l w

ork

in t

he c

onte

xt o

f co

nfli

ct i

n S

ri L

anka

. In

M. M

ayer

, D.,

Raj

ason

gham

-

S

enan

ayak

e an

d Y

. Tha

ngar

ajah

(E

ds.)

, Bui

ldin

g lo

cal

capa

citi

es f

or p

eace

: R

ethi

nkin

g co

nfli

ct a

nd

de

velo

pmen

t in

Sri

Lan

ka. N

ew D

elhi

: M

acm

illa

n In

dia

Ltd

.

www wmich edu career

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