www.idc.com portal plans in nordic enterprises april 26, 2006 per andersen managing director idc...

www.idc.com

Portal Plans in Nordic Enterprises

April 26, 2006

Per Andersen Managing Director

IDC Nordic

AgendaAgenda

Internet usage Nordic portal survey Perspectives

Communication in Denmark –Traditional mail (person-to-person)Communication in Denmark –Traditional mail (person-to-person)

0

200

400

600

800

1,000

1,200

1,400

1,600

1860

1880

1900

1920

1940

1960

1980

2000

2002

2004

(Year)

(Mio

. m

ails

)

Communication in Denmark –Email (person-to-person)Communication in Denmark –Email (person-to-person)

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

1860

1880

1900

1920

1940

1960

1980

1995

2002

2004

(Year)

(Mio

. m

ails

)

Mails

Email

Internet Users in Medium/Large Companies, Denmark (000)Internet Users in Medium/Large Companies, Denmark (000)

Source: IDC ICMM 2005

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2001 2002 2003 2004 2005 2006 2007

(Year)

Brugere

Arbejdsstyrke

Internet Users in Small CompaniesDenmark (000)Internet Users in Small CompaniesDenmark (000)

Source: IDC ICMM 2005

0

200

400

600

800

1,000

1,200

2001 2002 2003 2004 2005 2006 2007

(Year)

Brugere

Arbejdsstyrke

Web has changes: Access to informationWeb has changes: Access to information

Expectations to information has changed dramatically:

“I expect to find all information online (private, business, internal)

“I expect information to be correct” “I want to use the Web for

communication”

Web has changed: TimeWeb has changed: Time

”New information” has a new meaning News real time Response immediately Changes has immediate impact

Enterprise Information PortalsEnterprise Information Portals

EIP integrate access to information and applications and presents it to the user in a useful format.

Characteristics Role-based or rule-based Collaborative functionality Content search Assess to both unstructured and structured data Business process management

Ikea, Bibliotek.dkIkea, Bibliotek.dk

AgendaAgenda


Portal StatusPortal Status

We have a portal (52.8%)

We do not have a portal but going to

implement one within 12 months

(6.8%)

We do not have a portal and we are not planning any within 12 months

(40.4%)

Source: Portalization Survey,IDC Nordic, December, 2005

Portal Status by CountryPortal Status by Country

0 20 40 60 80 100

Finland

Denmark

Norway

Sweden


We do not have a portal but going to implement one within 12 months

We have a portal


Portal Status by Size of CompanyPortal Status by Size of Company

0 20 40 60 80 100

2000+

1000-1999

500-999

250-499

< 250


We do not have a portal but going to implement one within 12 months

We have a portal


Functionality of PortalFunctionality of Portal

Interactive enterprise portal for employees, customers and

partners (31.4%)

Individual portal for each group of

employees (19.2%)

Two-way communication through portal

(30.5%)

One-way publishing of information

(18.9%)


Functionality of Portal by CountryFunctionality of Portal by Country

0 20 40 60 80 100

Finland

Denmark

Norway

Sweden

One-way publishing of information

Two-way communication through portal

Individual portal for each group of employees

Interactive enterprise portal for employees, customers and partners


Most Important IT Issues Supporting Business NeedsMost Important IT Issues Supporting Business Needs

0% 5% 10% 15% 20% 25%

Lower application costs

Single logon

Real time decision making

Faster implementation of applications

Improved consistency in information

Lower infrastructure costs

More flexible applications

Improve security

Better access to information

Better communication andcollaboration


How Important are Portals?How Important are Portals?

Source: Nordic Enterprise Survey,IDC Nordic, 2005, n = 600

4,78

3,72

4,32

3,44

3

3,53

3,57

3,22

3,07

2,07

3,45

0 1 2 3 4 5 6

FM

HRM

CRM

SCM

SRM

Industry specific

Internal portals

External portals

BI-tools

Mobile access

RFID Please indicate on the scale below, how important the following enterprise solutions are to your company's success? The scale is from 1 = not at all important to 6= very important.

Benefits From Portal ProjectsBenefits From Portal Projects

0% 10% 20% 30% 40% 50%

Real time decision making

Improved decisions

Leverage existing businessapplications

Reduce operational costs

Improved productivity

Simplify infrastructure

Improved consistency in information

Better communication andcollaboration

Better access to information

Expectations

Achieved Source: Portalization Survey,IDC Nordic, December, 2005

Key Barriers for Portal ImplementationsKey Barriers for Portal Implementations

0% 5% 10% 15% 20%

Often runs significantly over time andbudget

Often runs into 'one vendor only'barriers

Security

Do not leverage on existingapplications and business logic

No Need

Technical problems

Requires highly skilled developers

Budget constraints

Very time consuming

Users & organisation


Use of Portal ServersUse of Portal Servers

Other (38.7%)

Notes/Domino (5.7%)

Oracle Application Server (5.7%)

IBM Websphere Portal Server

(9.6%)

SAP Enterprise Portal (11.3%)

Microsoft Sharepoint Portal Server (29.1%)


Plans for Changing Portal ServerPlans for Changing Portal Server

Don't know (14.0%)

No (23.2%)

Yes (62.9%)


Using Solution Templates or PortletsUsing Solution Templates or Portlets


0 20 40 60 80 100

Finland

Denmark

Norway

Sweden

YesNoDon't know

AgendaAgenda


Overflow ?Overflow ?

…My ancestors were printers in Amsterdam from 1510 or so until 1750 and during that entire time, they did not have to learn anything new.

Peter Drucker – Business 2.0 8/8/00

The amount of information available today is doubling every five years, and corporate America is able to keep up with, and use, less than 7% of the information it produces.

The Economist

ProductProduct

ServiceService

KnowledgeKnowledge

Product: Function and featuresManagement: QualityCorporation: EfficiencyPersonal: Work relief

Product: Customer serviceManagement: Customer sat.Corporation: Marketing & brandPersonal: Status symbols

Product: Time & product to marketManagement: Human resourcesCorporation: Creativity & KnowledgePersonal: Identity

The Competitive EdgeThe Competitive Edge

Too much information

Missing and incomplete information

Wrong information

Old information

Information DisastersInformation Disasters

Reasons for Information GapsReasons for Information Gaps

Failure to find information because of Sources not available “The invisible intranet” Poor queries Poor interaction with system

Leading to Poor decisions Duplicated efforts Lost sales Lost productivity (knowledge workers spend 15-25% of

their time on finding information)

Source: NASA: http://www2.jpl.nasa.gov/files/images/browse/p49413ac.gif

Thank you !Thank you !

Omøgade 8Postbox 26092100 Copenhagen ØDenmarkPhone: +45 39 16 22 22Telefax: +45 39 18 44 48

http://emea.idc.com

Per Andersen

Direct: +45 39 16 22 [email protected]

Managing Director

IDC Nordic

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