www.issa.int/ict2015 promoting excellence in social security rvdialog - program system for the...
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www.issa.int/ICT2015
Promoting excellencein social security
www.issa.int
rvDialog -Program System for the
Deutschen Rentenversicherung
Otmar Scheitl
Deutsche Rentenversicherung Bund
14th International Conference onInformation and Communication Technology in Social Security
2 – 4 September 2015 | Astana, Kazakhstan
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Agenda
Organization Deutsche Rentenversicherung
rvDialog – a large Software System
Make or BuyDecentralized DevelopmentCentralized Functions
Challenges
Result and outlook
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Organization
Deutsche Rentenversicherung - rvDialog
Gemeinsames Kernsystem der DRV: rvDialog
Einsatz seit Feb./März 2013Einsatz seit Aug. 2013 Einsatz seit Feb./März 2013Einsatz seit Aug. 2013
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Large-scale software system rvDialog
Characteristics
Developer > 250 Over 30.000 User 21 Mio. pensions and
53 Mio. insured persons
Objects Lines of Code
Host-Systems 9.000 9.5 Mio.
Clients 1.000 > 1 Mio.
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Functionalities of rvDialog
Backend Store all relevant data (personal data, addresses, banking accounts; insurance
periods and amounts, other relevant times, e.g. unemployment and sickness, all pension data)
Stored in Data Files and electronic Archives All internal Data Processing Routines; all Data exchange incoming and
outgoing, mostly in batch in the nights Automatic processes like time based routines, reminders, follow-ups Large scale Printings and archiving Realizing the Authorization Concept
Frontend All Screens for the Clerks to Insert and edit data To give orders to the System, e.g. to
− Calculate insurance times, Print insurance History− Proofing prerequisites− Compute pensions, money orders and all in connection with paying
pensions) Rehabilitation services with special task for doctors (creating reports,
hospitalization) Information and advice for our clients (sample calculations, tools for recording
claims)
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Make your own vs. Buy
No standard for our requirements, it is individual No dependence from (software) suppliers No dependence to special hardware Good possibilities for extensions and changes One look and feel
And, it is grown historically since 1970
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Decentralized program development
All institutions are active involved Result is identification for all 16 institutions Division of labor for the whole development Participation and responsibility Division but „Once for all“ Centralized functions where necessary
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Organization to manage this process
Strategy Functional expertise Program development (coding) Operational services (Data Center)
But there is a need for clear responsibilities(rules, manuals, guidelines)
Ad it is complex and time-consuming
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Centralized functions
Coordination (DRV-IT-Business Office) Demand-Management and Order control Reference-Version und centralized Testing
Rules and guidelines
One Place controls our ordinal number „Versicherungsnummer“
„DSRV“ as SPoC for all data exchange Centralized Access and Authentification for
eGovernment and Online-Services
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Challenges 1/3
Legislation Shorter times for preparation und developing, More and more complexity in the legal requirements
Cost pressure Using standards
− Operating system− Databases− But also in periphery zones as software for clinics,
payroll administration, .. Joint procurement for all 16 institutions Further Consolidation of data/computer center
(Aim: 2-3 for the German Pension System)
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Challenges 2/3
Digitalization eAkte (electronic files) eArchiv (electronic archives) Scanning incoming mail (Frühes Scannen) eGovernment (receiving as much electronic data as possible)
Inbox and Research Client („PuR“) Search (for files and events) Display (electronic files) Task manager
Document-Workflow (for about 130 business processes)
Automation (solving processes without commitment of clerks)
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Challenges 3/3
Demography Pensioners/Insured persons and the future workload Our staff in DRV (old age problems with recruiting young
staff, what is the right education and training) Modern technologies
eGovernment, Apps, Chanced User-expectation - „digital natives“)
Workplace of the future Such as flexibility for workingplace and workingtimes
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Looking forward
More standard soft- and hardware (components) We are leaving the Host
zOS zLinux Linux getting more independence from Hardware and suppliers
strengthen the cooperation in operative services (Backup/Emergency precaution)
Document-Workflow with further automation “Electronically desk” for our staff
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Q&A
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Impressum
Geschäftsbereich Informationsverarbeitung- DRV-IT Geschäftsstelle -
Otmar ScheitlDeutsche Rentenversicherung BundBerner Straße 197084 Würzburg
Tel. +49 (0)931 6002-73292E-Mail: [email protected]