www.qualityofcare.co.uk if you think your no.1 priority is to provide the best quality of...

www.qualityofcare.co.uk

If you think Your No.1 Priority is to Provide the Best Quality

of Care…Think Again

Chris Briggs

May 2013



Something is missing

Your aim

• Your staff have all the mandatory training they need to deliver good care.

• But still there are issues.


Your challenges

Empty beds

Low fees

Quality of care

Inspections

Staff turnover

Stress

Interrupted time off

Crisis management

Quality of staff


Reactive to crisis after crisis

• You are busy spinning plates

• You are perpetually reactive

• You don’t know how to stop this situation

• Current training and guidance is not helping because something fundamental is missing


What should a Provider’s No. 1 priority be?

Care home

• Empty beds• Low fees• Quality of care• CQC and social

Services• Staff turnover• Stress• Interrupted time off

Product manufacturer

• Products left on shelf• Sale to shift stock• Quality of product• Strict industry global

standards• Staff turnover• Stress• Interrupted time off

You have the same challenges


Business owner’s No. 1 priority is to run a successful business

Care home

• No empty beds• Higher fees• High Quality of care• Exceed CQC and social

Services• Low Staff turnover• Low stress• Relaxed time off

Product manufacturer

• No products on shelf• Sell at a higher price• High product quality• Exceed strict industry

global standards• Low staff turnover• Low stress• Relaxed time off

You enjoy the same success


Provider’s No. 1 priority is to run a successful business


Change the mindset

• Care homes need to run as successful businesses:– They can deliver the

required quality of care.– The industry continues

to attract investment to ensure enough care homes are available in the future.

• That means your No.1 priority must be to run a successful business


“Chris was quickly able to fix onto our business problems and support us to find

potential solutions.” Jenny Fayle, Linfield Group

“Chris has given me a new focus and real drive for expanding my business and

maintaining its current high standards.” Juliet McDonagh, Woodford House

[About my workshop] “The three days went like lightening and I will be

implementing the things I have learnt and will be keeping in touch with Chris.”

Angela Hodges, Douglas Mcmillan Hospice

www.qualityofcare.co.uk if you think your no.1 priority is to provide the best quality of...

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