www.salfordadvance.org

Presentation to Quality and Performance Scrutiny Committee – 24th June 2002

By Mike Willetts

Head of Salford @dvance

Agenda…

ContextHistoryBusiness ModelPartnersReporting Arrangements StructureServices and AchievementsIssues and Future Plans

Context..

Modernising AgendaElectronic Government (e-Government @ Local)E-Government Pathfinder StatusMentoring and Dissemination RoleChange Management CapacityExploiting Funding SourcesDeveloping Commercial Offerings

History…

Salford @dvance Born: 26th November 2001

Formerly IT Services (IT Development & Customer Services)IT Net for mainstream IT servicesIncludes Academic Partners (Salford, Manchester)

Business Model…

Salford @dvance

Salford @dvance PLC?

INTERNAL

Salford’s Modernising and e-Government Agenda:

EXTERNAL

Commercial Services and Product Offerings and

Research Commissions

Secondments from City Council and Academic Partners as Business is Secured

Partners…

=

Salford’s e-Government Work

External Commercial Activities (Centring on BPR) Research WorkBuilds on Partnership Working : Capella Project ,Student Work Chair in Information Society at Salford University

Reporting Arrangements…

Director of Corporate Services

Salford @dvance

Salford ITNet Salford Direct

`MODERNISING TEAM’Academic Partners

Structure…

Head of Service Academic Partners:

Commercial and Research activities

BPR

Services

Posts: 5

E-Govt.

Services

Posts: 8

Project Mgt.

Services

Posts: 3

Training & Support

Services

Posts: 17 (inc temps)

Total Posts: 34 Total Revenue Budget: £ 976k pa

Services and Achievements…

Services:Process investigation, mapping, analysis, performance assessment, best practice reviews, improvement opportunities and implementation planning

BPR Training, mentoring and dissemination

Maintenance of BPR methodology (SPRINT) and dedicated web site

Achievements:

• Method (SPRINT ) developed,training course devised and web site launched• BPR Projects undertaken/ underway : Council Tax, BDM, Job Applications, • Schools Admissions, Elections, Economic Development, Elderly Services, • Housing Services, Land Charges, Best Value projects• Majority of Service transactions documented for BV PI 157• Substantial LA mentoring undertaken

BPR Services

Services:Investigation, testing and evaluation, research, specification, design, development and integration of emerging technologies and

e-Government centred software applications and facilities

Services and Achievements…

Achievements:• Customer Relationship Management System (Citizen)• Agenda, Reports and Minutes (SOLAR)• Shareware (Shareideas.Gov.UK)• Web Site design and development • E-Tendering (PERMIS)• Electronic Forms• Office Automation Rollout

E-Govt Services

Services:Development of PM standards, methods, tools and documentationSupport project managers in project planning and estimating QA role including Project tracking and reporting and risk managementProject administrationPM training, mentoring and disseminationProject Manage agreed projects

Services and Achievements…

Achievements:• PRINCE 2 adopted and tailored and applied to e-Govt and IT developments• Project Support Office established, supporting facilities, web site• In house training courses devised and CBT facilities installed• Foundation and practitioner exams passed• Handbook on good practice produced

Project Management Services

Services:Customer Training Needs Appraisal and Skills repositoryCourse development and Tutor led training provisionEuropean Computer Driving License (ECDL) Testing and MentoringPost training support and implementation consultancyUser groups, on-line support and Members dedicated support

Services and Achievements

…

Achievements:• Over forty courses in portfolio• Training needs and repository application developed• BCS approved ECDL Test Centre – all courses ECDL compliant• Accreditation from Institute of IT Training• Overall Customer satisfaction rating of 92 % (2350 delegates in 2001/2)

IT Training Services

Services:BPR Consultancy Services to Public sector Research Commissions Sale of e-Govt Products

Services and Achievements…

Achievements:

• Business Plan devised and Agreed

• Legal advice on Local Authority trading resolved

Commercial & Research

Issues and Future Plans…

E-Government Programme – 2002/5Contribution to National e-Govt. ProjectsSupporting BV ProgrammeDeveloping Council Change Management CapacityProject Management Academy and BPR workOn-line Learning, Learning Resource Centre, ECDL advancedLaunch of Commercial Offerings to public sector

Thank You…

Any Questions?

End…