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Page 1: Xebo Introduction

s

Revolutionising the aftermarket services industry through technology.

Page 2: Xebo Introduction

Who Are We?

Alistair FairleyCo-Founder Xebo

John BellinghamCo-Founder Xebo

“We’re on a mission to revolutionise global aftermarket services. For too long, this part of the consumer experience has been neglected, it’s lacked innovation and hasn’t been afforded the attention it deserves.

We are committed to consistently bring value to all our network partners, whilst constantly ensuring the consumer remains at the

centre of our focus.”

Page 3: Xebo Introduction

Combined 30+ Years relevant experience in

• Aftermarket Services • Software System Design and Global Deployment • Sales Strategies • Marketing Solutions • Customer Acquisition • Spare Parts Management • Collaborative Project Management • Business Growth Strategies

Who Are We?

Page 4: Xebo Introduction

An innovative and robust technology platform, strategically designed and constructed to facilitate the delivery of success to all our network partners.

Xebo has been designed to optimise revenue generation opportunities, cost-reduction plans, and ease-of-use features for all participating stakeholders.

What is Xebo?

Page 5: Xebo Introduction

What Xebo is NOT• Xebo is not trying to displace any other network, we can facilitate the seamless integration of existing networks

• Xebo is not a repairer and performs zero product repairs • Xebo is not a short-term fix or patch - we are committed to revolutionising the aftermarket services industry through technology, not merely a simple tweak of what we have today

• Xebo is not for everyone, we realise that not everyone is capable of sharing our vision for delivering a vastly improved aftermarket services

• Xebo is not for you if you think you already know everything you need to know, or you don’t need help to improve in any areas of your business

• Xebo is not for you if you can’t share our vision

Page 6: Xebo Introduction

1.

We all need them, otherwise nothing would ever be repaired. Often undervalued in the aftermarket chain, our repair partners discover ways of increasing revenue, profit, customer satisfaction, whilst being presented with ways in which to reduce their costs.

Who Are the Partners?

Repairers

Page 7: Xebo Introduction

2.

When we want to buy stuff, we need a company who can sell us our products and services; whether it’s online or a bricks and mortar store, we need these valued partners in our network. Through data-sharing opportunities our reseller partners can discover how they can take advantage of upselling opportunities and increasing customer loyalty through improved satisfaction levels.

Who Are the Partners?Resellers

Page 8: Xebo Introduction

3.

With an ever-increasing focus on the environment, particularly in regard to electronics products, we need to deliver opportunities for the consumer to safely and economically dispose of any unwanted items. Our recycling partners can leverage our consumer network to offer services of mutual benefit, delivering convenience whilst increasing revenue and profit.

Who Are the Partners?Recyclers

Page 9: Xebo Introduction

4.

With an ever-increasing portfolio of expensive and sometimes temperamental domestic devices, the consumer needs access to warranty provision beyond that offered by the manufacturer, often referred to as ‘extended warranties’. These are cost-effective ways of providing assurance that if something should go wrong, all will be taken care of. Our insurer partners discover opportunities to increase revenue and profit, whilst reducing operational costs through data-sharing efficiencies.

Who Are the Partners?Insurers

Page 10: Xebo Introduction

5.

It’s an obvious statement, but if nothing was ever manufactured, we’d have no aftermarket services industry, so these partners are crucial to the success of everything that we do. Our manufacturers (or OEMs) get unprecedented access to consumer information, something that had previously eluded them. With revenue generation opportunities, and services that can deliver better customer experiences, our partners discover great value for their businesses.

Who Are the Partners?OEMs

(manufacturers)

Page 11: Xebo Introduction

6.

Arguably the most important network partner, as consumers we all benefit from the network. Fronted by a mobile and web application (the ‘Xebo’ App), the consumer can catalogue every domestic or enterprise product, and then easily manage the warranty and aftermarket service from that point onwards. Being a cloud-based system, the consumer can access their data from anywhere, from any device, at any time.

Who Are the Partners?Consumers

Page 12: Xebo Introduction

The Xebo Partner Network

Xebo Technology

Platform

Repairers

Resellers

Consumers

Recyclers

Insurers

OEMs (manufacturers)

Our inter-connected partner network is designed and optimised to work together to take advantage of revenue-generation, cost-reduction, and consumer convenience opportunities.

Page 13: Xebo Introduction

The Xebo Partner Profile

• Fully committed to improving the aftermarket services industry • Cares about the consumer experience • Has a win-win mindset for all partners in network • Looking to take advantage of revenue-generation opportunities • Willing to trying new ideas and concepts in order to make things better • Not scared to be different from the ‘norm’ • Can share the Xebo vision

Page 14: Xebo Introduction

The Repairer Profile• Possesses repair capability and competence in chosen area of expertise • Operates professionally and maintains high standards • Polite, courteous and customer-focused at all times • Prepared to work hard to improve your business and the repair industry • Prepared to implement any necessary changes to accommodate improvements, including increasing revenue and reducing costs

• Shares the Xebo vision for a more innovative environment, and a more satisfying consumer experience

Page 15: Xebo Introduction

What to Expect as a Repairer Partner

•Customer referrals (from the Xebo mobile and web app) •Access to secure online library of content to enable you to make more money and grow your business offerings. •Regular invaluable email updates from the Xebo team, specific to the aftermarket services industry, and to business development and growth. •Access to webinars (think on these as online how-to’s, using video) that will show you success strategies for your business. •Listen to podcasts (audio files) that will bring you relevant and fresh content that will be the catalyst for introducing new and innovative ides into your own life and business.

Page 16: Xebo Introduction

What to Expect as a Repairer Partner

•Access to be able to reach out to a network of like-minded professionals, all of whom have similar objectives to you.

•Discover how to increase your chances of gaining OEM accreditation by positioning your business appropriately in order to demonstrate competence and reliability.

•Receive a Repair Business Marketing Blueprint document - something that has been tried, tested, and proven, meaning you can swipe all the ideas that work, and implement them into your business.

Page 17: Xebo Introduction

Any Questions?

Page 18: Xebo Introduction

Next Steps• We invite each NESN member to join Xebo Partner Network, providing they can meet the profile

• Share the Xebo vision and let’s revolutionise the aftermarket services industry

• Start implementing changes to increase your revenue, profit, and reduce your costs

Page 19: Xebo Introduction

Thank you.


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