Xerius

Innovating for the future

Microsoft CIO Summit 200930/11/2009

Agenda

About XeriusAbout the project• Business case• Business impact / criticality• Timeline

Results• Responses to legislation changes• Changes mgmt for backoffice administrators

Lessons learned / unexpected benefitsFuture opportunities

About Xerius

Child benefit servicesSocial security servicesEnterprise Counter (Ondernemingsloket / Guichets d’entreprises agréés)Health insurance servicesInsurance broker

SD Worx for HR and payroll services

DIMA

Business context Xerius Child Benefit Fund• 125.000 families per month• 100 account administrators• Highly aligned with public law and regulations• 9 local front offices

Business context DIMA• Highly business critical• Payment of € 400 million over 1,5 million bank transactions• 400.000 transactions per month for integration with public

instances (bidirectional)• Generation of 400.000 letters per year

Some statistics

2000 2001 2002 2003 2004 2005 2006 2007 20080

50,000

100,000

150,000

200,000

250,000

Growth of number of children2000 2001 2002 2003 2004 2005 2006 2007 2008

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

Growth of employers

2001 2002 2003 2004 2005 2006 2007 20080

10

20

30

40

50

60

70

80

90

100

Growth of employees

2000 2001 2002 2003 2004 2005 2006 2007 20080

20,000

40,000

60,000

80,000

100,000

120,000

Growth of files

Issues with the past

Two divergent worlds : mainframe vs WindowsAlignment but no integrationCost control becoming increasingly difficultLittle agility possibleNeed for flexibility for continuous legislation changesBecoming blocking for innovative opportunities

Business drivers

Important cost savingOne integrated data model for child benefit fundOptimal support provided by the applicationEasier integration with accounting system and customer baseReady for increasing electronic data flows with public servicesFlexible towards legislation changesExtending internal know-how of core business processes

OUTPUT

INPUT

Some DIMA features

DIMA

Incoming documents

Public services flux automation

Phone call based changes

Calculations of child benefits

Financial follow up

Batch processing

Outgoing letters

Public services changes notification

Reporting and statistics

Old architecture

Solution chosen

Transition from company focus to people focus (business approach)Prepared for increasing automation of public servicesMicrosoft technology• Agility platform for faster respons to changes• Modern platform for future innovation

Usability• Wizards guide end users in their processes• Decreasing need for specific mainframe codes• Shorter education and user training for new hires

Learning process and interests development team

New architecture

Project timeline

Project statistics• Duration : 2,5 year• Work : 10.000 mandays• Team size : up to 24 people• Go live : 30/06/2008

StartSun 1/01/06

FinishFri 27/06/08

1st Quarter 3rd Quarter 1st Quarter 3rd Quarter 1st Quarter

EnvisioningMon 2/01/06 - Fri 16/06/06

Iterative devMon 19/06/06 - Fri 15/06/07

Iterative devMon 18/06/07 - Fri 2/05/08

StabilizingMon 5/05/08 - Fri

27/06/08Data migration

Mon 28/08/06 - Fri 27/06/08

Project kick offSun 1/01/06

PrototypeMon 19/06/06

MSFri 16/02/07

Basic calculations

Fri 15/06/07

MSTue 18/09/07

MSFri 25/01/08

Iteratie 5 complete

Mon 5/05/08

DeploymentFri 27/06/08

Project team organization

Benefi ts on today

All data migrated to one central systemMore automated interpretation than beforeIncreased knowledge base of core processesEnterprise level project teamInvolvement of production teamBackoffice guided by centralized task systemCalculation runs reduced from 3 days to 3 hoursOnline calculations at run timeAverage administration duration from 15 days to 12 days

Lessons learned

Big Bang scenario• 9 months to regain our quality standards• Time pressure weakens test scenarios• Tough for everyone

End-user support• Foresee budget for end-user training and continuous application

improvement

Usability• More than just putting new colors on the screen

Batch processing• Constant need for helicopter overview to prevent chaos• Importance of transparancy of impact for end users

Lessons learned

Architecture• Scalable design proves itself• Possibilities of real-time simulations

Productivity increased• Project team capable of quick fixes• Project team masters the application incredibly well• Team spirit is very important, even after deployment

Technology• Greater ease of adopting new technology

Future opportunities

Ready for continuous innovation• Using known business pitfalls• Using the same technologies• Using the earned experience

Opportunities of today• Binding customer services and backoffice through CRM• Learning from facts and figures using BI• Expand services through web technologies

Future opportunities

Connecting CRM to DIMA• Prospects in CRM, opportunities won pushed to DIMA• Data exchanged to data warehouse• Connecting Microsoft technologies

Business insights• Business productivity of local front offices• Regulation statistics for public services• Business reporting using Microsoft technologies

Future opportunities

Extending DIMA to citizens• Online consultation of your file• Electronic notification of payments• Correspondence made available at home• Secured by e-ID services• Silverlight as web front end on DIMA

Thank you

For your interest !

Want to know more ?• http://www.xerius.be• Filip.VanRaemdonck@xerius.be• Guy.Anthuenis@exsto.be