xsolla company overview
DESCRIPTION
Gamers have a reputation for being impatient. For the average gamer, it's a few seconds' difference between buying that weapon upgrade and saying "screw it, I'll just kill these noobs with the default gear." Now multiply that by a million - that's a lot of money lost and a lot of frustrated players. To this end, Xsolla seeks to provide the fastest, cleanest, prettiest payment interface you could ask for. We process over 500 payment methods, across over 100 currencies, localized for most languages across the globe. Your player will get that gear quickly and easily, no matter how they're paying or what they speak, and you'll get your revenue quickly and cleanly, with very reasonable commissions. We take care of it. For extra sugar on top provide all the expected extras and amenities, including 24/7 native-language customer support, anti-fraud, channeling, analytics, and all sorts of other features to boost your games revenue as much as possible.TRANSCRIPT
Xsolla Company Overview Fall 2014
What is Xsolla?
Gateway Consolidate multiple merchant
accounts under 1 API
Virtual Currency Wallet Manage user virtual currency balance and purchase history
Storefront Management Get the best of multiple monetization
models and pricing strategies
Merchant of Record Access 600+ payment methods with 1 contract
Dynamic Payment Page Optimize payment UI and payment method portfolio
Fraud Protection Customer Support Robust Analytics
Fall 2014
Gateway
Consolidate multiple merchant accounts under 1 API, while keeping direct financial relationships with payment providers
Benefit from advanced integration with payment providers and cutting-edge features (e.g. 1 click and recurring payments) available for select merchants only
Secure platform stability with 99.95% uptime guarantee and emergency traffic rerouting
Fall 2014
Merchant of Record
Get access to 600+ payment methods with 1 contract
Save on credit card fees while drastically improving transaction success rate with our network of 15+ acquiring banks
Accept payments in multiple currencies, settle in one preferred currency
Take advantage of Xsolla legal expertise and subsidiary network to optimize tax expenses
Fall 2014
Dynamic Payment Page
Customize payment UI to match game’s aesthetics
Simplify payment process with 1-click payment and auto top-up functionality
Prioritize payment methods according to their relevance to the user, user location and purchase history
Achieve and sustain utmost conversion rate
Ensure ultimate coverage by allowing users to influence payment method integration roadmap
Distribute traffic among payment providers to reduce cost of channel and guarantee uninterrupted service
Fall 2014
Payment Interface Examples
Fall 2014
Storefront Management
Manage virtual items, virtual currency, bundles & packages, recurring subscriptions
Run targeted promo campaigns to encourage spontaneous purchases
Increase average transaction value by offering progressive discount program
Set smart prices in local currencies to reflect user purchasing power in each region (9.99 USD / 9.99 EUR / 299 RUB)
Fall 2014
Virtual Currency Wallet
Credit and write off funds from user virtual currency balance
Store payment methods on file
Review user transaction history
Available as Cloud API or SaaS
Fall 2014
Storefront & User Transaction History
Fall 2014
Customer Support
English, Russian, German, French, Spanish, Portuguese
Payment Related Customer Support
Dispute Resolution
Manual Review
24/7/365
Online chat, Toll-free lines, E-mail
Cross-ticket Zendesk integration
Refund and chargeback management according to the pre-approved policy
24/7 team of fraud analysts performs manual reviews of all cases in the “MAYBE” range instead of automatic rejection
Fall 2014
Fraud Protection
Robust Filters Unusual Transaction Activities Monitoring Game Specific Analysis
Actual & device IP/time-zone/ language consistency check
Unusual device and device settings (e.g. screen resolution)
Proxy server usage
Prior chargeback activity
Too many transactions with one card/email/device
Unusually large payment amount
IP/email/device inconsistencies
Other fraud-like patterns
Character level
Registration date
Purchase history
In-game transfers
Fall 2014
Analytics
Log into your Merchant Account to get an instant access to all essential dashboards, comprehensive reports, customer support log files and important notifications.
Stay on top of the key metrics to streamline processes surrounding user behavior, marketing and finances.
Fall 2014
Partners
Fall 2014
Offices
South Korea Seoul
Brazil Sao Paolo
USA HQ, Los Angeles, CA
Russia Perm
Fall 2014
Xsolla Business Development Team [email protected] www.xsolla.com +1 818 435 6613
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