xtremelabs · 2020. 12. 29. · for example, a learning partner would like to create a classroom...
TRANSCRIPT
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XtremeLabs
Self-Service Administrator and Account Manager Guide
Welcome to XtremeLabs, a service provided by the XtremeLabs, LLC. This document provides
account managers with step-by-step instructions on how to:
• Register your Learning Partner.
• Manage your Learning Partner’s Account Managers and Administrators.
• Create and manage your classrooms.
Contents System Requirements .................................................................................................................................................... 3
Microsoft Official Courseware (MOC) Credits ...................................................................................................... 3
What is a Credit? ......................................................................................................................................................... 3
Where do I get Credits? ........................................................................................................................................... 4
Learning Partner Roles ............................................................................................................................................. 4
Accessing Your Registered Learning Partner for the First Time .................................................................... 4
Managing Your Learning Partner’s Configuration and Classrooms ............................................................ 5
Redeeming MOC Credit Vouchers ........................................................................................................................... 6
Managing and Adding Account Managers ........................................................................................................... 6
To remove an account manager ...................................................................................................................... 7
Managing and Adding Administrators ................................................................................................................... 7
To remove an administrator .............................................................................................................................. 7
Creating New Classrooms ............................................................................................................................................ 8
Manage Your Classrooms ......................................................................................................................................... 10
Frequently Asked Questions .................................................................................................................................... 12
How do I view available Credits? ....................................................................................................................... 12
How do I add more Credits? ............................................................................................................................... 12
Do I need a separate credit for the instructor? ............................................................................................ 12
How do I add additional student codes to a classroom? ......................................................................... 13
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Connectivity Preference ............................................................................................................................................. 14
Troubleshooting ........................................................................................................................................................... 14
Advanced Firewall Configuration ...................................................................................................................... 14
Checking Connectivity....................................................................................................................................... 15
Support ............................................................................................................................................................................ 18
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System Requirements
To access the lab hosting system, your client system must meet the following requirements:
ActiveX
Requirements
HTML5 Requirements
Windows XP SP3 or later (Windows
RT is not supported) x x
.NET Framework 3.5 or later x x
Browser Internet Explorer
7+
Internet Explorer 10+
Google Chrome 39+
Safari 7+
Minimum KBps per user network bandwidth 128 KBps 256 KBps
Ideal screen resolution is above 1280 x 1024 x x
Viewer Installation Local Admin N/A
TCP Port 80 and 443 open with
inbound/outbound access to the Internet x x
For some corporate firewalls, a proxy client
(such as Forefront TMG Client) may be required x N/A
Microsoft Official Courseware (MOC) Credits
What is a Credit?
A credit gives a Learning Partner the ability to create a classroom. Each credit enables the
Learning Partner to add one student seat to the classroom.
For example, a Learning Partner would like to create a classroom for Course 10774A. There will
be five students attending the class. The Learning Partner would purchase five vouchers; one
credit per student.
NOTE: Credits themselves cannot be used to access MOC labs. They can only be used to create
classrooms and student seats.
NOTE: You do not need to purchase credits for instructors. Learning Partners can have up to
three instructors per course. Once you redeem the student credits and set up the class, you’ll
enter the number of instructors required for the class and be given an equivalent amount of
codes.
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Where do I get Credits?
Credits can be purchased through the Courseware Marketplace.
Learning Partner Roles
There are four roles associated with a Learning Partner: Account Manager, Administrator,
Instructor, and Student. The following grid details the actions each role may take.
Account
Manager Administrator Instructor Student
May add/remove account
managers. x
May create classrooms. x
May add additional student codes
to existing classrooms. x
May delete classrooms that have
not started. x
May view unused credits. x
May download the classroom
codes spreadsheet. x x
May add/remove administrators. x x
May view the classroom list. x x x
May view classroom details. x x x
May redeem classroom codes. x x x x
NOTE: Instructors may only view classrooms for which they are the instructor.
Accessing Your Registered Learning Partner for the First Time
When you first purchase a voucher from the Courseware Marketplace, an XtremeLabs account
will be created for you and an email will be sent to you, allowing you to log into your account
and reset your XtremeLabs password.
1. In Internet Explorer, navigate to the link provided in the email.
2. Reset your password for future access to XtremeLabs.
NOTE: Internet Explorer version 7.0+ is required to view this site.
To update your account information and reset your password, click on the My account link.
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Managing Your Learning Partner’s Configuration and Classrooms
Once you have accessed your new account, you can manage your Learning Partner’s
configuration and their registered classrooms from the My classrooms tab.
The My classrooms tab is located in the left column and it enables you to:
• Redeem MOC credit vouchers,
• Manage and add account managers,
• Manage and add administrators,
• Create new classrooms,
• View existing classrooms, and
• View the details of each classroom (including downloading access codes).
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Redeeming MOC Credit Vouchers
The MOC Credit Vouchers that you purchase from Courseware Marketplace will be redeemed
automatically.
To view your redeemed, but unused, vouchers, click View entered vouchers.
NOTE: This page shows the number of student credits you have available for a given course.
Managing and Adding Account Managers
To add or manage your Learning Partner’s Account Managers, click on the Account Managers
tab.
The Account Managers page displays the assigned account managers and allows you to add
additional account managers. Account managers can perform all classroom administrative tasks.
To add an account manager, type or copy the email address that the new account manager is
registered in XtremeLabs with and click on the Add account manager button.
NOTE: New Account Managers must already be registered in XtremeLabs.
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To remove an account manager
1. Click the Account Managers tab in the My classrooms page.
2. Next to the account manager’s name, click Revoke.
Managing and Adding Administrators
To add or manage your Learning Partner’s Administrators, click on the Administrators tab.
The Administrators page displays the assigned administrators and allows you to add additional
administrators.
To add an administrator, type or copy the email address that the new administrator is registered
in XtremeLabs with and click on the Add administrator button.
NOTE: New Administrators must already be registered in XtremeLabs.
Administrators can perform the following classroom management tasks:
• Download the classroom codes spreadsheet.
• Add/remove administrators.
• View the classroom list.
• View classroom details.
• Redeem classroom codes.
• Reassign both instructor and student codes.
To remove an administrator
3. Click the Administrators tab in the My classrooms page.
4. Next to the administrator’s name, click Revoke.
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Creating New Classrooms
To create a new Classroom for your Learning Partner, click on the Classrooms tab.
The Classrooms page lists all of your Learning Partner’s current and scheduled classrooms. To
add a new classroom, click Create new.
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On the Create Classroom page, enter the following information:
• The first day of the class.
• The last day of the class.
• The course associated with this classroom. This is selected from the drop-down menu.
• The number of instructors for this class (limited to a maximum of 3 instructors)
• The number of students in this class.
• The event ID. This is optional.
NOTE: The Classroom Start and Finish date sets the parameters for duration of the student
and instructor access.
Click the “Create your classroom” button. Your scheduled class will appear in your List of
Classrooms.
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Manage Your Classrooms
1. Click the Details link for the subject classroom.
This Classroom Details page has information on the scheduled classroom and allows you to
download the individual access codes for instructors and students. These codes will expire 180
days from the date they are generated. The Classroom and Codes page also includes the self-
service guides for students, instructors, and administrators.
2. To download the codes, click Download Codes in the Codes section at the bottom of the
page.
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3. You are given the option to either open or save the .csv file.
4. When you open the file, you will see code-embedded hyperlinks which allow for convenient
access to the labs.
Codes for 20697-1A - 1/23/2016
Description of product: 20697-1A.
Instructor Codes
MOC-XXXXXXXX https://moc.microsoftlabsonline.com/RedeemCode/Redeem?ap=MyLabs&code=moc-xxxxxxxx FALSE
MOC-XXXXXXXX https://moc.microsoftlabsonline.com/RedeemCode/Redeem?ap=MyLabs&code=moc-xxxxxxxx FALSE
Student Codes
Codes Activation Link Is Used
MOC-XXXXXXXX https://moc.microsoftlabsonline.com/RedeemCode/Redeem?ap=MyLabs&code=moc-xxxxxxxx FALSE
MOC-XXXXXXXX https://moc.microsoftlabsonline.com/RedeemCode/Redeem?ap=MyLabs&code=moc-xxxxxxxx FALSE
MOC-XXXXXXXX https://moc.microsoftlabsonline.com/RedeemCode/Redeem?ap=MyLabs&code=moc-xxxxxxxx FALSE
MOC-XXXXXXXX https://moc.microsoftlabsonline.com/RedeemCode/Redeem?ap=MyLabs&code=moc-xxxxxxxx FALSE
MOC-XXXXXXXX https://moc.microsoftlabsonline.com/RedeemCode/Redeem?ap=MyLabs&code=moc-xxxxxxxx FALSE
MOC-XXXXXXXX https://moc.microsoftlabsonline.com/RedeemCode/Redeem?ap=MyLabs&code=moc-xxxxxxxx FALSE
MOC-XXXXXXXX https://moc.microsoftlabsonline.com/RedeemCode/Redeem?ap=MyLabs&code=moc-xxxxxxxx FALSE
MOC-XXXXXXXX https://moc.microsoftlabsonline.com/RedeemCode/Redeem?ap=MyLabs&code=moc-xxxxxxxx FALSE
MOC-XXXXXXXX https://moc.microsoftlabsonline.com/RedeemCode/Redeem?ap=MyLabs&code=moc-xxxxxxxx FALSE
Important! This set of codes was created for instructors and should be only given to course instructors.
All codes are good for a maximum of 1 uses.
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Frequently Asked Questions
How do I view available Credits?
To view your LP’s available classroom credits, click the Vouchers tab in the My Classrooms
page.
How do I add more Credits?
When you purchase a unit of XtremeLabs from Courseware Marketplace, within three minutes
your account will be credited and your additional voucher credits will appear on the Unused
MOC Vouchers page (see above).
Do I need a separate credit for the instructor?
You do not need to purchase credits for instructors. Learning Partners can have up to three
instructors per course. Once you redeem the student credits and set up the class, you’ll enter the
number of instructors required for the class and be given an equivalent amount of codes.
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How do I add additional student codes to a classroom?
An account manager can add additional student codes to a classroom on demand.
1. Click on the Classrooms tab in the My Classrooms page. Click on the Details link next to
the classroom that you want to add student codes to.
2. Click the Add Code link at the bottom of the Students section.
The number next to the Add Code link tells you how many unused vouchers you have
remaining for this classroom. You may only add additional classroom codes if you have
unused vouchers for this classroom. To purchase additional vouchers, go to the Courseware
Marketplace.
3. A new code will appear immediately.
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Connectivity Preference
By default, all connections to lab virtual machines are made via an installed ActiveX control. If
you are using IE10+ and prefer to use HTML5 as your connection method, you may change your
RDP preference on the My account page.
Note: If you select HTML5 as your preference, but the machine that you have signed in on does
not support it (for example, the browser version is not recent enough), then the UI will revert to
ActiveX automatically.
Troubleshooting
If you have trouble connecting to the lab images once they have launched, the information in
this section may help identify the issue.
Advanced Firewall Configuration
By default, the lab hosting system offers connections to lab virtual machine console sessions
from an end user’s web browser via an ActiveX control embedded in the web page. That ActiveX
control makes one or more connections to a Hyper-V server in order to display the virtual
machine console windows within the browser window.
All ActiveX controls make their network connections outside of the scope of Internet Explorer. In
other words, their traffic is not managed through the Internet Explorer proxy settings. Changing
proxy settings on the browser will not enable the traffic. Instead, all ActiveX controls open
network ports directly through the Windows TCP/IP protocol stack. This is generally seen as a
key benefit of the ActiveX architecture.
The network traffic between the ActiveX control and the lab portal is running over TCP port 443.
That port is typically used to transfer HTTPS traffic. However, in this case, the network protocol
being transferred over port 443 is RDP. In most cases, proxy/firewall configurations are not
sensitive to the protocol being transmitted over the port and this traffic flows without a
problem. However, in more secure environments (and this may include your network boundary),
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packet inspection of traffic over port 443 may block the RDP traffic since it does not conform to
the HTTPS protocol.
To enable the lab session traffic from the ActiveX control to reach the Internet via a proxy server
(such as Microsoft Forefront TMG), follow the instructions in the Internet proxy/firewall client
step, described next. If that does not resolve the issue, try the Firewall configuration step that
follows.
• Internet proxy/firewall client
First, install a client proxy agent on your machine and then configure that client to connect
to the Internet via the proxy/firewall server. If your network is protected by Forefront TMG,
for example, you will need to install the Forefront TMG client on your machine and configure
it to connect to the Internet via the gateway. The TMG client can be downloaded from the
Microsoft Download Center. Other firewall/proxy products typically have an equivalent client
agent.
• Firewall configuration
If the firewall has been configured for packet inspection (that is, the rules are sensitive to the
protocols running over certain ports), then the outbound rules on the firewall need to be
altered to allow the RDP protocol to run over port 443 to the specific addresses used by the
lab portal. Namely:
Destination IP address ranges:
67.21.174.1 through 67.21.174.25
67.21.175.69 through 67.21.175.88
67.21.173.141 through 67.21.173.150
Destination port:
TCP 443
Protocol:
RDP
Note: Configuration of access to port 443 for RDP traffic is beyond the scope of Internet
Explorer proxy settings.
Checking Connectivity
If you have trouble accessing your labs, use the NetTest tool to check your connectivity and then
provide the results to the MOC Support team for analysis. The tool is available at
https://labs.xtremelabs.io/content/NetTestSetup.exe.
http://www.microsoft.com/en-us/download/details.aspx?id=10504https://labs.xtremelabs.io/content/NetTestSetup.exehttps://moc.microsoftlabsonline.com/content/NetTestSetup.exe
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After installing the tool on the computer used to access XtremeLabs, launch it with elevated
rights as Administrator.
The tool has three tabs. As soon as it launches, it will start to populate the first tab (“General”)
with system and software settings data, highlighting any settings that may need to be
investigated.
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Once the general scan is complete, switch to the second tab (“Trace”) and press Trace Test to
initiate a series of ping burst tests to each of the network routers between your computer and
the XtremeLabs servers.
Finally, click to the third tab (“Activity Log”) and send the details to the support team either by
copying the clipboard or by saving to a file and sending as an attachment. The support team will
review the log for any potential issues.
Note: This tool is focused on issues around using the RDP ActiveX control for session
connectivity (although it also measures general network settings/connectivity). It checks the
ActiveX installation and the RDP CredSSP settings, as well as firewall checks specific to running
RDP through the firewall.
If there are any issues with running the RDP ActiveX control, the simplest solution may be to
switch your user profile to use the HTML5 viewer. HTML5 is a per-user choice (not per machine)
and currently defaults to ActiveX. The Connectivity Preference section in this document
describes how to switch to HTML5.
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Support
If you have technical issues with the online labs, you can contact the XtremeLabs support team.
Examples of technical issues include:
• The virtual desktop does not display.
• The online lab runs slowly or is non-responsive.
Contact the XtremeLabs support team using the toll-free number listed below or click the link to
send them an e-mail. Support team members are available during the listed support hours.
XtremeLabs - MOC Support Contacts
Phone (1) 800-239-7051
Email [email protected]
Hours Mon-Fri: 12:00 am to 6:00 pm (Pacific Time)
© 2019 XtremeLabs LLC. All rights reserved.
mailto:[email protected]