yapı kredi technology yapı kredi bank information technology may, 2001
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Yapı Kredi Bank Information Technology
May, 2001
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Technological Organization & Key Processes
General Overview
Technology Architecture
Application Architecture
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General Overview
Technology ArchitectureWide Area Network
Local Area Network
Mainframe/Paralel Sysplex
Branch Architecture
Call Center
ATM
POS
SWIFT/MERVA
Telephone Banking
Phone Banking
Call Center
POS
ATM
Branch ArchitectureApplication Architecture
YKBIT
Program & Project Mngt.
Change Mngt.
Service Mngt.
Recovery Mngt.
Quality Mngt.
Technological Organization & Key Processes
Security Mngt.
Operations Mngt.
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Yapı Kredi Bank Information Technology Organization
OPERATIONS
LAN Operations & Maintenance
System & Network Security
WAN Operations & Maintenance
System Management
YKB-NET
PROJECTS
Technological Strategies Management
Network Systems
System Management
System HW & Infrastructure
Human Resources
Application Development
Project Design & Development
Branch & HQ Environments
Quality Management
Operations (DBA, CICS, MVS, Storage)
Service Mngt
Change Mngt
Product Development
Türk Telecom Relations
Test Mngt
App.Planning
VTAM Prog.
Field Services Project Based Groups
(30 ongoing projects)
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Technological Organization & Key Processes
General Overview
Technology Architecture
Application Architecture
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Technology Architecture
Branch Architecture
Mainframe/Paralel Sysplex
Wide Area Network
Local Area Network
Call Center/Alobanka
ATM
POS
SWIFT/MERVA
Telephone Banking
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MAINFRAME
- Hardware S/390
- Multiple Virtual Storage SYSPLEX / Enterprise Systems Architecture
- Operating System OS/390
- Database DB2
- Online Transaction CICS Processing System
- Network VTAM
X47 : 618 mips. X47
R66 : 640 mips R66
BX04
BX01
BX02
BX03
BX08 BX09 SXS1 SXS2
R36
PRODUCTION
TEST
SYSP
TSOR TSOI
TSOL TSOP
TSOT TSOZ TSOA TSOB
YX01YX03
Y2K Y2K
Our Systems
•4 Mainframe on production•2518 mips•2 coupling facility•7 terabyte disk capacity (Including ODM)
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Wide Area Networks
“Business Enabler” communication network - IP (ie.Notes) multiprotocol support scalability security availability manageability network cost of ownership
Application flexibility Use of Internet technologies (JAVA, HTML, Intranet,
extranet)
Virtual Private Networking (VPN)
Service Provider like service provisioning
Multiple Service WAN
Backbone
SNA Network & other VPN
Access
Distribution
Backbone
IP Network
IPNetwork
SNA
ATM
MSD OS/2
POS
Integrated Network
& Service Management
>line up>stat
Our Network Model
NetworkManagement
Systems
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New Communication Network Frame Relay & Concentration Centers
IZMIR
GEBZE B
ANKARA
LEVENT
KADIKÖYATAKOY
TEKIRDAGBAHÇEKAPI
MUGLA
ZONGULDAK
SAMSUN
ADANAMERSIN
ANTALYA
BURSA
GEBZE A
IZMIT
GAZIANTEP
ESKISEHIR
KAYSERIKONYA
MANISA
AYDIN
PAMUKKALE
CANAKKALE
BALIKESIR
DIYARBAKIR
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Local Area Networks
The use of ATM Technology enables us: Only one architecture for LAN & WAN Scalable architecture Switching Technology Quality of Service & Better
Resource Sharing Protocol Independence Simplified Configuration & Management Increased Security
Token Ring segments
Ethernet technology
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Local Area Networks
OPCBackbone - ATM
Floors - Switched EthernetCabling - Fiber Optic & UTP5
Servers - NT, Unix, OS/2Clients -NT workstation OS/2 workstation
# of users : 2100D-Building
Backbone - Fast EthernetFloors - Switched Ethernet
Cabling - Fiber Optic & UTP5Servers - NT, Unix, OS/2Clients -NT workstation OS/2 workstation
# of users : 815
A-BuildingBackbone - Ethernet
Cabling - UTP5Servers - NT
Clients - Win9X
# of users : 180
Remote Locations-YKB Branches-Regional Office-YKB Investment-Law Departments# of users : 8000
2 m
bit l
ines
2 mbit lines
2 mbit lines
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BRANCH ARCHITECTURE
System Software• IBM OS/2 Base Operating System• IBM Network Communications Server for OS/2
Warp Version 5.00• IBM OS/2 LAN Server• Netfinity Manager for OS/2• IBM DB2 Universal Database Personal Edition• FCP (Foundation for Coorperative Processing)• EDM (Enterprise Destop Manager)
Application Software• FFS (Foundation for Financial Services)• LanDP Version 4.0• Netscape (Web Browser)
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BRANCH ARCHITECTURE
NETBIOS & TCP/IP (TOKEN RING)
HOSTSERVERIBM PC330
ATM
WAN
Router
Client PC
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CALL CENTER
Call Center provides to our customers the following services:• Balance Inquiry• Money Transfer/Electronic Funds Transfer• Foreign Exchange• Securities/Treasury• Repo (Repurchase Agreement)• Bill Payments• Automatic Payments• Credit Card Operations• Private Label Card Operations• Card Issues• Time Deposits/Demand Deposits
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One telephone number to reach all over TURKEY
İst.-Levent İst.-Kadıköy
Gebze
Ankaraİzmir
Bursa
Antalya
Erzurum
Kars
Leased Line + MD110 solution 20 cities
Türk Telekom Orientation Service 60 cities
Backup Oriented Leased Line
Adana
CALL CENTER / 444 0 444
Switch(ERICSSON)
Host
Call CenterInterfac programsCICSADKP
Tele İşlem(YTLP)
Securities(MNKP)
CIF(SGLP)Credit Cards(FBS)
Tele24(ATMP)
Individual Loans(NWBP)
NT SNA ServerRightFax(BDC?)
DB (Oracle) Server
Agent PCs and phones CTI Server(Genesys)
MD110
Customer
TT LU 6.2 APPC
Sesli Yanıt Sistemi(InterVoice)
NT PDCPrint Server
Application Link Server
3745(FEP)
CALL CENTER
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ATM
• Tools used in the development of ATM applications:– NDC (NCR Direct Connect)– SSDS (Self Service Development System)
• Application platform: OS/2 • Currently, NDC applications are replaced by
SSDS applications. • Number of active ATM 1.313 (NCR)
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ATM
BKM
VISA
EPSS
FBS
MAILORDER
BRANCH
SSDSTMGR
NDCTMGR
SWITCH
DEBITAUTHPOS
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POS
SHOW TV, etc
LIPMAN POS(22.000)
SCH POS(12.500)
SWITCH
POS Terminal Manager
PSTN
OS/2 PNA Concentrator
NT PNA Concentrator
MobicomMobitex
MobitexBank
Gateway
BankingGateway
Intellect POS(2.500)
Ingenico POS(1.500)
Amway (AS/400)Superonline
Internet shopping
HALF SET (Pilot)
Telephone Banking
Lu 6.2
wireless
wireless
Lu
MPOS +Gateway
Lu
Cics to Cics
X 25
Lu
Lu
Number of active POS 66.473
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SWIFT
• YKB’s daily incoming & outgoing message quantity averages 4500
• SWIFT services are provided to customers through 29 centre
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SWIFT
BILTAMRegional
Processor
YKBNetwork
SNA
YKBVTAM
MervaCICS
CIPRouter
X25 Lu
Branches
Dusseldorf
Factoring
Investment
FX Operations
RC
PSTNDial
Dial lineSWIFT
INTERNATIONAL
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Telephone Banking
IVR (Interactive Voice Response)• Current IVR applications
– Teletel– Alobanka (17 cities)– KKMHB (Credit cards customer service
department)• Hardware :Intervoice• Software : Invision & Iform with applications
developed on OS/2 platform
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Technological Organization & Key Processes
General Overview
Technology Architecture
Application Architecture
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Application Architecture - YKB
Loans&Credits
FX Import / Export
Deposit (TD,DD)
FBS Securities PromissoryNotes
MerchantChequesNBS EFT
DAL
Batch Operations
ATM
POS
Teletel
Telerom
Teller (Branch)
Internet Banking
Phone Banking
Internet Shopping
PCMCampaign
ManagementCredit Risk
ManagementProductivity
CIF Product Factory PortfolioManagement
INFO
CENTER
Sales SupportSystem YKB HRPaymentsCMS Treasury
Relationship Management
De
liv
ery
Se
rvic
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Management & Control
Reporting
Info
rma
tio
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eli
ve
ry
Settlement
GL / Accounting
Corporate Tables
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Why change?
Product Based Customer Based
Before Change After Change
Customer introduction on different systems
Difficulty in creating new products
Different user interfaces for different environments
Product based Customer - Bank relation
One customer informationfile
Product factory
Standard graphical user interface
Consolidated customer data
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Benefits of change
• Functional diversity,
• Scenario based work,
• Ability to reach and process accounts from different branches,
• Parametric and flexible pricing,
• Adaptation to Euro,
• Integration with the electronic mailing system (Notes),
• Possibility to analyse customer, portfolio, branch, field or region based efficiency and profitability,
• Operational costs reflecting customer and portfolio profitability,
• Different budgeting options on the system.
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Technological Organization & Key Processes
General Overview
Technology Architecture
Application Architecture
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Technological Organization & Key Processes
Security Management
Operations Management & Organization
Service Management
Change Management
Project Management
Quality Management
Disaster Recovery
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Operations Management
• Guaranties that the production environments are up and efficiently working, 7 x 24 hours a week,
• Operation and maintenance of mainframe systems,
• System support and problem solving for environments such as MVS, DB2, CICS, VTAM, etc.
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Operations Management - Database
Our database structure:• DB2 (Banking operations)• VSAM (ATM, Credit Cards)• Oracle (Call Center)• Sybase (Securities)
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Operations Management - StorageOur storage media & capacity:• On disk for online data - 5 terabytes• On tape for archive data - 70 terabytes• Optic CD’s - 3,5 terabytes
Our storage hardware• 2 Storagetek 9310 Powderhorn tape library• IBM virtual tape server (VTS)• 2 Hitachi 7700 E disk• 2 IBM Ramac virtual array (RVA)• 2 IBM Optic library• 5 IBM RAMAC Disc• 2 IBM SHARK Disc
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Operations Management - Batch
• Tool used: IBM OPC• Batch jobs run daily average 3500, this
number peaks to 5000 at the end of the month/period.
• Batch processes, backing up processes and maintenance ends by 09:00 am.
• File transfer, data control and support operations for our customers
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Operations Management - Online
• Tool used: Omegamon• Daily Branch CICS transaction counts
averages 2,800,000 • Daily Retail Banking CICS transaction
counts averages 2,000,000
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Service Management
Service Management focuses on:• Ensuring that these services are meeting
defined standards (Service Level Agreements)
• Providing a liaison to users, developers, architects and vendors,
• Monitoring the services which are provided to these groups,
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Service Management
Service Management
Systems Management
ServicePlanning
ManagingChange
Users
Developers/Architects& Vendors
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Change Management
Change Management aims at:• To protect our production environment from
all negative effects of change,• To realize each change at the required time
interval and quality level, • To enhance productivity and efficiency
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Security Management
• Security Management aims at protecting all YKB resources against unauthorized access
• Our main security issues are:– Authentication (via user ID & password)– Authorization (defining user level access)– Access control (protection of resources)– Account Management (via security rules)– Audit (of user violations & critical resources)– Availability (intruder detection, virus protection)
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Project Management
• Yapı Kredi Technology is mainly a project based organization,
• Our project office plans & tracks globally all the projects,
• There are more than 40 ongoing projects,• 31 certified project managers (certified by
PMI, the Project Management Institute)
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Quality Management
• In November 2000, YKT were audited by the international auditors of the TUV-Rheiland, Germany and found eligible for an ISO-9001:1994.
• TUV also recommended that YKT can apply for the ISO-9001:2000 upgrade anytime, since YKT’S custom quality system already incorporates the newest requirements of the new version which became available in January 2001.
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Recovery Management
Our scope: All the production assets of YKBOur objective: To provide continuous production service
Recovery planning strategies:• Outage Prevention (to build infrastructure such that
outage never occurs)• Normal Recovery (To build procedures that enable to
recover services as soon as possible if outage occurs)• Disaster Recovery (To recover service in a different
location if uncontrollable event destroys the current location)