yarts march 2015 monthly report rev2april 8, 2015 mr. whittington merced county association of...

April 8, 2015

Mr. Whittington

Merced County Association of Governments

369 W. 18th

Street

Merced, CA 95340

RE: YARTS Monthly Report: March 1-31, 2015

Dear Mr. Whittington,

In accordance with the contract agreement between the Yosemite Area Transportation System Joint Powers

Authority (YARTS JPA) and VIA Adventures, Inc. attached please find the monthly summary of operating

statistics for March 1-31, 2015.

Please feel free to contact me directly at 384-1315 should you have questions or need additional information.

Sincerely,

Denise Demery

YARTS Program Manager

RIDERSHIP

Ridership - All

From 3/1/2015 to 3/31/2015

A total of 6,176 passengers were carried on the HWY 140 system by VIA. Of these, 1,214 were Amtrak passengers

utilizing the YARTS service.

Date DNC NPS Other Total Adult Sr/Child Amtrak Total TotalChild

PaidEmployees Paid Paid Free Paid

Commuter

Paid

3/1/2015 0 6 0 6 565 29 112 12113 3

3/2/2015 2 51 1 54 780 27 145 20131 2

3/3/2015 0 50 0 50 164 17 136 18754 1

3/4/2015 0 48 0 48 071 15 142 19056 0

3/5/2015 3 38 3 44 568 7 116 16436 4

3/6/2015 0 7 0 7 4107 28 160 16821 1

3/7/2015 1 5 3 9 274 13 117 13028 4

3/8/2015 0 7 0 7 0123 17 151 16011 2

3/9/2015 0 37 2 39 354 69 164 20338 0

3/10/2015 0 54 9 63 471 36 157 22246 2

3/11/2015 3 43 12 58 366 77 196 25650 2

3/12/2015 0 46 1 47 561 29 129 17734 1

3/13/2015 0 13 4 17 289 21 142 16230 3

3/14/2015 1 9 2 12 566 25 110 12414 2

3/15/2015 0 1 0 1 1376 37 141 14515 3

3/16/2015 4 43 2 49 452 30 119 16933 1

3/17/2015 3 49 3 55 168 48 145 20028 0

3/18/2015 0 56 0 56 481 27 151 21239 5

3/19/2015 9 37 7 53 063 33 135 19139 3

3/20/2015 5 22 21 48 1100 44 171 22226 3

3/21/2015 0 12 3 15 291 43 153 17017 2

3/22/2015 2 11 3 16 397 62 172 18910 1

3/23/2015 3 49 10 62 2124 67 225 28832 1

3/24/2015 0 30 18 48 292 67 222 27461 4

3/25/2015 3 38 6 47 5132 47 231 28147 3

3/26/2015 1 52 4 57 892 52 189 25037 4

3/27/2015 0 20 4 24 1079 48 158 18821 6

3/28/2015 0 8 2 10 4109 61 185 19911 4

3/29/2015 0 7 0 7 383 40 211 22485 6

3/30/2015 2 38 8 48 1478 81 247 30074 5

3/31/2015 1 62 5 68 1076 17 141 20938 0

6,17643 949 133 1,125 2,552 132 1,214 4,973Total

Percent 0.70% 15.37% 2.15% 18.22% 41.32% 2.14% 19.66% 80.52% 100.00%

78

1.26%

1,075

17.41%

Ridership Excluding Amtrak

From 3/1/2015 to 3/31/2015

Date DNC NPS Other Total

Employees

Adult

Paid

Sr/Child

Paid

Total Paid TotalChild

Free

Commuter

Paid

3/1/2015 0 6 0 6 565 83 92313

3/2/2015 2 51 1 54 780 118 174231

3/3/2015 0 50 0 50 164 119 170154

3/4/2015 0 48 0 48 071 127 175056

3/5/2015 3 38 3 44 568 109 157436

3/6/2015 0 7 0 7 4107 132 140121

3/7/2015 1 5 3 9 274 104 117428

3/8/2015 0 7 0 7 0123 134 143211

3/9/2015 0 37 2 39 354 95 134038

3/10/2015 0 54 9 63 471 121 186246

3/11/2015 3 43 12 58 366 119 179250

3/12/2015 0 46 1 47 561 100 148134

3/13/2015 0 13 4 17 289 121 141330

3/14/2015 1 9 2 12 566 85 99214

3/15/2015 0 1 0 1 1376 104 108315

3/16/2015 4 43 2 49 452 89 139133

3/17/2015 3 49 3 55 168 97 152028

3/18/2015 0 56 0 56 481 124 185539

3/19/2015 9 37 7 53 063 102 158339

3/20/2015 5 22 21 48 1100 127 178326

3/21/2015 0 12 3 15 291 110 127217

3/22/2015 2 11 3 16 397 110 127110

3/23/2015 3 49 10 62 2124 158 221132

3/24/2015 0 30 18 48 292 155 207461

3/25/2015 3 38 6 47 5132 184 234347

3/26/2015 1 52 4 57 892 137 198437

3/27/2015 0 20 4 24 1079 110 140621

3/28/2015 0 8 2 10 4109 124 138411

3/29/2015 0 7 0 7 383 171 184685

3/30/2015 2 38 8 48 1478 166 219574

3/31/2015 1 62 5 68 1076 124 192038

4,96243 949 133 1,125 2,552 132 3,759Total

Percent 0.87% 19.13% 2.68% 22.67% 51.43% 2.66% 75.76% 100.00%

78

1.57%

1,075

21.66%

Ridership by Pick-up Location

Pick-up Location Riders Percentage

Merced Mall/Targ 49 0.79%

Airport 17 0.28%

Merced College 28 0.45%

Amtrak 1002 16.22%

Transpo 344 5.57%

Catheys Valley 110 1.78%

MPMidtown 193 3.13%

Roadside Rest 425 6.88%

Mariposa Park & 345 5.59%

KOA 53 0.86%

MidPines 271 4.39%

MPPO 164 2.66%

Bug Hostel 320 5.18%

Cedar Lodge 158 2.56%

NPS Maintenance 261 4.23%

Barium Mine Rd 81 1.31%

El Portal PO 141 2.28%

YV Lodge 273 4.42%

YosVCenter 654 10.59%

Curry Village 354 5.73%

Ahwahnee 135 2.19%

YosLodge 772 12.50%

UC Merced 26 0.42%

Totals 6176 100.00%

LOAD FACTOR ANALYSIS : March 01 - March 31, 2015

Below please find the load factor calculations for the HWY 140 runs operated by VIA for March 01 through

March 31, 2015. The load factor analysis is broken down by daily-all routes, weekday, and weekend service.

WITH AMTRAK

Daily - All Runs

Runs Max Load

Capacity

Ridership Load

Factor

01C.5 660 468 70.91% Inbound 5:28am service from Catheys Valley to Y

02C.5 1,705 488 28.62% Inbound 5:58am service from Catheys Valley to Y

03 1,705 579 33.96% Inbound 6:45am service from Merced to YV

04 220 128 58.18% Inbound 10:20 am service from Merced to YV


05 1,155 397 34.37% Inbound 1:20pm service from Merced to YV

06 935 513 54.87% Inbound 4:30pm service from Merced to YV

07 825 181 21.94% Outbound 6:20am service from Midpines to Merce

08 935 674 72.09% Outbound 9:32am service from YV to Merced

09 1,705 869 50.97% Outbound 3:40pm service from YV to Merced

10 1,650 306 18.55% Outbound 4:25pm service from YV to Mariposa



Total 15,895 6,176 38.85%

Weekdays

Runs Max Load

Capacity

Ridership Load Factor

01C.5 660 468 70.91% Inbound 5:28am service from Catheys Valley to YV

02C.5 1,210 361 29.83% Inbound 5:58am service from Catheys Valley to YV






07 825 181 21.94% Outbound 6:20am service from Midpines to Merced





12 770 306 39.74% Outbound 5:45pm service from YV to Merced

Total 11,550 4,714 40.81%

Weekends/Holidays

Runs Max Load

Capacity

Ridership Load

Factor


03 495 160 32.32% Inbound 6:45am service from Merced to YV







10 495 60 12.12% Outbound 4:25pm service from YV to Mariposa



Total 4,345 1,462 33.65%

WITHOUT AMTRAK

Daily - All Routes

Runs Max Load

Capacity







05 1,155 272 23.55% Inbound 1:20pm service from Merced to YV








Total 15,895 4,962 31.22%

Weekdays

Runs Max Load

Capacity














Total 11,385 3,827 33.61%

Weekends/Holidays

Runs Max Load

Capacity










10 495 60 12.12% Outbound 4:25pm service from YV to Mariposa



Total 4,345 1,135 26.12%

PASSENGER FARES BY TYPE

Below please find a breakdown of passenger fares recorded by VIA for HWY 140 runs for

3/1/2015 through 3/31/2015.

Daily - All Routes

Run Adult AmtrakNPS Other Sr/ChildDNC TotalChild

FreeCommuter

01C.5 0272 17 29 50 4680 118

02C.5 0206 5 613 142 4882 114

03 534 7 320 363 57921 117

04 4273 10 190 274 7897 49

05 1250 12 90 196 3978 47

06 1160 8 120 265 5135 107

07 170 0 20 59 1812 101

08 24110 0 200 364 6745 34

09 241138 6 182 364 8697 93

10 0141 6 18 91 3065 54

11 1174 34 87 155 4775 183

12 3171 28 34 229 43511 58

Total 43 2,552 132133949 1,214 6,176

Percent 0.70% 41.32%2.15%15.37% 19.66%2.14% 100.00%

78

1.26%

1,075

17.41%

Weekdays


FreeCommuter

01C.5 0272 17 29 50 4680 118

02C.5 0174 5 113 77 3612 89

03 334 4 230 263 41916 76

04 3353 10 130 159 5493 26

05 650 12 80 147 2785 41

06 700 0 70 185 3682 104

07 170 0 20 59 1812 101

08 1705 0 160 297 5233 32

09 196137 6 132 235 6604 67

10 0133 6 17 50 2464 45

11 973 32 84 95 3553 131

12 2252 28 14 151 3067 41

Total 39 1,768 95120883 887 4,714

Percent 0.83% 37.51%2.55%18.73% 18.82%2.02% 100.00%

51

1.08%

871

18.48%

Weekends/Holidays


FreeCommuter

02C.5 032 0 50 65 1270 25

03 20 3 90 100 1605 41

04 920 0 60 115 2404 23

05 600 0 10 49 1193 6

06 460 8 50 80 1453 3

08 715 0 40 67 1512 2

09 451 0 50 129 2093 26

10 08 0 01 41 601 9

11 21 2 03 60 1222 52

12 919 0 20 78 1294 17

Total 4 784 371366 327 1,462

Percent 0.27% 53.63%0.89%4.51% 22.37%2.53% 100.00%

27

1.85%

204

13.95%

PASSENGER FARES BY TYPE EXCLUDING AMTRAK

Daily - All Routes

Run AdultNPS Other Sr/ChildDNC TotalChild

FreeCommuter

01C.5 272 17 29 50 4680 118

02C.5 206 5 613 142 4882 114

03 34 7 320 363 57421 117

04 3 10 190 274 3627 49

05 0 12 90 196 2728 47

06 0 8 120 265 3975 107

07 0 0 20 59 1642 101

08 10 0 200 364 4335 34

09 138 6 182 364 6287 93

10 141 6 18 91 3065 54

11 74 34 87 155 4665 183

12 71 28 34 229 40411 58

Total 43 2,552 132133949 4,962

Percent 0.87% 51.43%2.68%19.13% 2.66% 100.00%

78

1.57%

1,075

21.66%

Weekdays

Run AdultNPS Other Sr/ChildDNC TotalChild Free Commuter

01C.5 272 17 29 50 4680 118

02C.5 174 5 113 77 3612 89

03 34 4 230 263 41616 76

04 3 10 130 159 2143 26

05 0 12 80 147 2135 41

06 0 0 70 185 2982 104

07 0 0 20 59 1642 101

08 5 0 160 297 3533 32

09 137 6 132 235 4644 67

10 133 6 17 50 2464 45

11 73 32 84 95 3463 131

12 52 28 14 151 2847 41

Total 39 1,768 95120883 3,827

Percent 1.02% 46.20%3.14%23.07% 2.48% 100.00%

51

1.33%

871

22.76%

Weekends/Holidays

Run AdultNPS Other Sr/ChildDNC TotalChild Free Commuter

02C.5 32 0 50 65 1270 25

03 0 3 90 100 1585 41

04 0 0 60 115 1484 23

05 0 0 10 49 593 6

06 0 8 50 80 993 3

08 5 0 40 67 802 2

09 1 0 50 129 1643 26

10 8 0 01 41 601 9

11 1 2 03 60 1202 52

12 19 0 20 78 1204 17

Total 4 784 371366 1,135

Percent 0.35% 69.07%1.15%5.81% 3.26% 100.00%

27

2.38%

204

17.97%

OPERATING STATISTICS

From March 01 through March 31, 2015 VIA HWY 140 operated a total of 28,060

revenue service miles.

REVENUE MILES March 01 - March 31 2015

Type of Day Starting Point Runs Total MileageMileageTrips

Weekdays

Catheys Valley 01C.5 22 1,51869

Catheys Valley 02C.5 22 1,51869

Merced 03 22 1,91487

Merced 04 22 1,91487

Merced 05 22 1,91487

Merced 06 22 1,91487

Midpines 07 22 1,12251

Yosemite 08 22 1,91487

Yosemite 09 22 1,91487

Yosemite 10 22 1,21055

Yosemite 11 22 1,91487

Yosemite 12 22 1,91487

Total Mileage 20,680

Type of Day Starting Point Runs Total MileageMileageTrips

Weekends

Catheys Valley 02C.5 9 62169

Merced 03 9 78387

Merced 04 9 78387

Merced 05 9 78387

Merced 06 9 78387

Yosemite 08 9 78387

Yosemite 09 9 78387

Yosemite 10 9 49555

Yosemite 11 9 78387

Yosemite 12 9 78387

Total Mileage 7,380

Grand Total 28,060

YARTS Total 28,060

Nonchargeable YARTS runs 5 and 9 0

Nonchargeable YARTS extras 0

REVENUE HOURS

From March 01 through March 31, 2015 VIA HWY 140 provided a total of 1,075.5

vehicle service hours.

Type of Day Starting Point Runs Total HoursActual

HoursTrips

Weekdays

Catheys Valley 01C.5 22 50.602.30


Merced 03 22 70.403.20

Merced 04 22 77.003.50

Merced 05 22 61.602.80

Merced 06 22 85.803.90

Midpines 07 22 48.402.20

Yosemite 08 22 83.603.80

Yosemite 09 22 79.203.60

Yosemite 10 22 44.002.00

Yosemite 11 22 70.403.20

Yosemite 12 22 70.403.20

Total Hours 792.00

Type of Day Starting Point Runs Total HoursActual

HoursTrips

Weekends


Merced 03 9 28.803.20

Merced 04 9 31.503.50

Merced 05 9 25.202.80

Merced 06 9 35.103.90

Yosemite 08 9 34.203.80

Yosemite 09 9 32.403.60

Yosemite 10 9 18.002.00

Yosemite 11 9 28.803.20

Yosemite 12 9 28.803.20

Total Hours 283.50

Grand Total 1,075.50

YARTS Total 1,075.50

Nonchargeable YARTS runs 5 and 9 0.00

Nonchargeable YARTS extras 0.00

Passengers Left / Wheelchair Usage

Run Date Route Total

Wheel Chair

3/13/2015 11 1

Grand Total 1

ACCIDENTS/INCIDENTS There were zero (0) accidents for YARTS during the period of March 1-31, 2015.

ROAD CALLS

There were zero (0) road calls for YARTS during the period of March 1-31, 2015.

SERVICE DELAYS

There was one (1) service delay during the month of March 1-31, 2015. Total on time service percentage for all

corridors was 99.79%.

3/9/15 Run 1 Run delayed 1.5 hours due to operational issue.

MISSED RUNS

There was one (1) missed VIA YARTS trips during the period of March 1-31, 2015.

3/9/15 Run 1 Run delayed 1.5 hours due to operational issue.

EXTRA TRIPS

There were four (4) extra runs VIA YARTS trip operating during the period of March 1-31, 2015. Total extra

service hours are 10.5 hours added to the regular run total of 1075.50 for an overall total of 1086 hours.

3/9/15 Run 4 3.5hrs Extra bus sent due to 39 passengers at Amtrak. BQ number obtained.



MAINTENANCE

VIA YARTS Buses are kept maintained regularly. Currently buses are rotated among runs to evenly distribute

miles across the fleet. Regular buses are assigned to each route.

CUSTOMER SERVICE

A total of 130 YARTS customer inquiry calls were received in the VIA YARTS offices during the period from

March 1-31, 2015. A comprehensive log of incoming calls by type, including calls regarding customer

complaints, commendations, and recommendations is maintained and monitored continually.

Count on All Calls

61 Calls received on schedule issues and questions for Hwy 140 Corridor.

14 Calls received on Mammoth Lake schedule information.

4 Calls received on Sonora/Groveland schedule information.

5 Calls received on park information (lodging, tours, camping, etc.)

45 Miscellaneous calls (lost & found, hang up calls, etc.)

1 Call received as a customer complaint.

130 Total

CUSTOMER COMPLAINTS AND FOLLOW UP ACTIONS

There were two (2) customer complaints received during the month of March 2015.

3/9/15 Run 6 Passenger called in from Merced College and asked where Run 6 was. Advised

that it was running 10-15 minutes late due to a mechanical issue.

3/23/15 Run 9 Motorist called in and complained that a YARTS bus had exited the Midpines

Park and Ride and YARTS pulled the video for review, but found that the

camera on this particular bus was not operating correctly. Camera has been reset

and is now operational. VIA Operations Management followed up with the

driver, who remembered the incident. The driver said they had looked before

exiting and the path was clear. Once the driver had committed to exit the stop, the

vehicle came into view and was traveling fairly fast on theleft, but it was too late

for the driver to stop their exit from the parking lot. Driver continued to exit as

safely as possible.

VIA will work with YARTS on establishing procedures for making sure cameras

remainoperable at all times, or malfunctions detected early so cameras can be

fixed or replaced.

Wheel Chair Requests

There were zero (0) wheelchair requests filled for the month of March 1-31, 2015. Additionally in the last

month or two there have been regular unannounced wheelchair riders on various YARTS runs. Ten (10)

wheelchair buses are available to accommodate YARTS passengers in accordance with ADA guidelines.

Cal-Trans & Traffic Delays

There were no Cal-Trans or traffic delays during the month of March 1-31, 2015.

Special Events

YARTS provided complimentary transportation from El Portal and Mariposa for guests attending the Cal Trans

Ferguson Slide Project Event on March 13, 2015. YARTS staff and VIA Operations staff attended a planning

meeting and walk through with Cal Trans and the project contractor prior to the event. Two buses were

provided from Mariposa and one bus ran from El Portal to the event.

yarts march 2015 monthly report rev2april 8, 2015 mr. whittington merced county association of...

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