Year End Common Errors

Error Checklist

While running the Year End you could encounter some of the following errors.

For detailed information regarding each error, hover over the heading and Ctrl + Click.

Point of Sale

Data Integrity Errors

Runtime Error 53

Runtime Error 70 and Runtime Error 75

Runtime Error 5 When Opening a Company

Other Errors

Point of Sale

Point of Sale is a system that uses the current dates and if your financial year is out of the

current date you would need to run a Year End.

If the Year End is not due, please look at the following solutions below.

Multi Period Processing

The user logging into POS does not have ‘Multi Period’ processing rights this means that

they can only process in the current period.

Select Setup > User and Paswords > Users, type in the Supervisor password

The ‘Setup User/Passwords’ screen will display, select the magnifying glass, a list of

users will display, select the user that does not have the relevant access

Click on the ‘Process Options’ for the user that was selected

The ‘Menu Access’ screen for the user will display, select ‘Multi Period Processing’, the

option ‘Can Change Transaction Date’ will be selected automatically

Select ‘OK’

Select the button to save the changes made

Log back into POS with the user

Increment the period

This will allow you to manually change the periods to the current period.

Select Change > Period Increment, it will display the current period.

Select Process and then Finish. This process needs to be followed until you are in the

correct period

Activating the 13th Period

Select Setup > Periods ensure the ‘Number of Periods’ are set to 13 and the option

‘Use Last Period as First Period of Next Year’ is selected.

Select ‘OK’

If none of the option resolve the error you would need to process a Year End.

Data Integrity Errors

When running the Data Integrity you may receive an error report showing some of the

following errors.

Account xyz is missing

Re-create the missing Customer/Supplier or General Ledger Accounts.

After the accounts have been recreated, run the Data Integrity again you will receive another

error report.

This will result in a Data Fix, the data can be fixed by a Certified Pastel Dealer that

specialize in Data fixing or sent through to the Sage Pastel Accounting Data fix team.

Runtime Error 53

This error will occur when running the Year End over a network or there are missing files

needed to run the Year End.

To check if the company is accessed locally:

Select File > Open, the ‘Open a Company’ screen will display

Select the Company ensure it is highlighted in blue, at the bottom of the screen verify the

company path, this should point to C: Pastel17/ Xpress17.

Company being accessed remotely:

Copy the company from the network location (server) to the Pastel folder found on the local

drive (workstation)

Follow the steps below to copy the company to the workstation:

Press the ‘Windows’ and ‘E’ keys simultaneously

Navigate to the company folder on the network location as shown below, right click

on the company folder and select ‘Copy’

Select your Local Drive/ C Drive, double click on the Pastel17/Xpress17 folder.

Anywhere in the folder, right click paste.

Add the company from the local drive and process the Year End

Once the Year End has completed, copy the company back to the server. Remove it

from the workstation.

Runtime error 53 due to missing files

The error message below indicates the missing file in Sage Pastel Xpress or Partner. You

would need to run a repair on Sage Pastel Xpress/ Partner.

Running a repair on Sage Pastel Xpress/ Partner:

Locate the Sage Pastel Xpress/ Partner Installation file

This file is usually saved in the downloads folder or you can access the Download

Manager, provided you have an internet connection

Select Start > Computer > Xpress / Pastel folder

Double click on Custom

Double click on ‘DownloadManager’

Double click on ‘CrossSellDM’, select the product that needs to be downloaded

Double click on the ‘Setup.exe’ to start the installation, select ‘Next’

The ‘Program Maintenance’ screen will display, select ‘Repair’

Select ‘Next’

Select ‘Install’ and then ‘Finish’, open Sage Pastel Xpress/ Partner and run the

Year End.

Runtime Error 70 and Runtime Error 75

These errors occur when something is blocking the Year End process.

Ensure the user is a Windows Administrator

Ensure that the Year End is run on the Server

Ensure all permissions is removed from the Sage Pastel Xpress/ Partner folder

Ensure all POS users are logged out of the company and POS is closed on all machines

To check if the company is accessed locally:

Select File > Open, the ‘Open a Company’ screen will display

Select the Company ensure it is highlighted in blue, at the bottom of the screen verify the

company path, this should point to C: Pastel17/ Xpress17

Permissions on the Company folder:

Press the ‘Windows’ and ‘E’ keys found on your keyboard simultaneously

Double click on the C:Drive

Double click on the Sage Pastel Xpress/ Partner folder

Right click on the company folder and select the option ‘Properties’. Ensure the

Attributes are removed

Select the ‘Security’ tab on top, select each Group or user name under ‘Group or user

name’, ensure the Permission is set to ‘Full Control’

Should you still receive the error message, you can add a user ‘Everyone’

Select ‘Add’, type in ‘Everyone’, select ‘OK’

Ensure ‘Full Control’ is selected

Select ‘Apply’ and ‘OK’

Full Control added to the Pastel folder:

Press the ‘Windows’ and ‘E’ keys simultaneously, browse to the Pastel folder

Right click on the Pastel17/Xpress17 folder, select the option Share With > Specific

People

Type in ‘Everyone’, select ‘Add’

Change the ‘Permission Level’ for ‘Everyone’ to ‘Read/Write’ by selecting the drop down

Select ‘Share’ and then ’Done’ to complete the process

Runtime Error 5 When Opening a Company

This error occurs when the company folder name exceeds 8 characters or there is a special character in the company folder name

To check the Company Folder Name:

Select File > Open, the ‘Open a Company’ screen will display, search for your company and look at the name in brackets, this is the folder name, this folder should not have more than 8 characters or any special characters.

Correcting the company folder:

Select File > Open > Manage, select the company

Select Remove Company and close Pastel Press the ‘Windows’ and ‘E’ keys found on your keyboard simultaneously

Double click on the Xpress17/Pastel 17 folder

Right click on the company folder, select ‘Rename’, remove the special character or

reduce the number of characters.

Open Sage Pastel Xpress/ Partner

Select File > Open > Add Company

Select Add Company again, browse for your company

Double click and select ‘OK’

Select ‘Close’, log into your company and run the Year End

Other Errors

Runtime Error -2147417848(80010108) when creating Period 13 under Setup Periods

This error occurs due to corruption in the General Ledger Parameter file. Contact support for assistance to upload the data for a data fix.

Runtime Error 6149 when creating Period 13 under Setup Periods

This error occurs due to corruption in the General Ledger Parameter file. Contact support for assistance to upload the data for a data fix.

Open batches containing serialised items have been found when running the Count Inventory

Ensure all batches that affect inventory quantities have been updated, refer to the document ‘Before Processing the Year End’ for assistance with open batches.

Should the error persist, contact support to book the data in for a data fix.