You are Passionate about Guest SatisfactionA great Wi-Fi network is an amenity your guests demand. Your guests expect the best from your Wi-Fi. From streaming movies to video conferencing to online gaming or simply checking email, a state-of-the-art Deep Blue Communications Wi-Fi network provides the performance your guests can rely on.

We are Passionate about Wi-FiDeep Blue delivers the Wi-Fi network and support you need to stay ahead of the technology curve and the competition. We offer custom software integration, HSIA brand compliance, 24/7/365 guest support, custom reporting, and more to keep you and your guests covered.

Look to Deep Blue for:• The new MyDeepBlue dashboard • Loyalty and rewards program integration• Custom software and PMS integration • Customer analytics and insight• Monetization, LBS and customer engagement • 24/7/365 U.S. based help desk• Customizable billing options • Real-time network monitoring• Hotel internet gateway landing pages • Network scalability, security and segmentation

As a Managed Wi-Fi Services Provider, Deep Blue provides the reliable Wi-Fi your guests

demand and the 24x7x365 service you require.

Hospitality WiFi

Set a new standard in guest Wi-Fi and support. This complete solution combines brand compliance, monetization, plus real-time network and technical support.

All the features of Starter Bundle plus:

• Certified HSIA Business Branding Solution

• 24/7/365 Guest Support

• Login and Authentication

• Real-Time SNMP Monitoring on All Network Devic-es

• Advanced MyDeepBlue Dashboard

Providing hotels with software to meet brand HSIA standards, generate ad revenue and provide a great guest Wi-Fi experience.

• Brand approved splash page

• Post-landing landing page to sell advertising and promote internal assets with an optional video

• Monitoring, alerting and reporting on gateway

• Hotel guest satisfaction survey

• 24/7/365 gateway support for staff

• Basic MyDeepBlue Dashboard

Each Plan IncludesStarter Wi-Fi Bundle

Hospitality Standard Wi-Fi Support Plan

Add-on Services:

Application Integration

• 3rd Party Applications that require separate VLANS other than guest and management

• One-time Setup Fee for device (switches, WAPS, ZD, Firewall)

• Billed Monthly per unique application (VoiP, IPTV, Musak, etc)

Reward and Loyalty Integration

• Integration with 3rd party rewards program

Raise the standard even higher with this personalized Pro-Active user and staff support plan with a dedicated service representative, priority phone line, and device monitoring.

All the features of the Starter and Standard plans plus:

• Pro-Active escalation for devices that are flagged via monitoring tools

• Pro-Active escalation on all network issues

• Pro-Active quarterly network audit

• Priority customer support line for hotel to call and get quick answers and escalation

• Dedicated customer service support representative assigned to account

Hospitality Pro Wi-Fi Pro-Active Support Plan

Operations Support and Monitoring

• One-time Setup Fee plus hourly rate to discover, configure and document

• Monitoring and support fee per / device / month

• Port charge on Firewall fee per / port / month

• Upgrades and Changes - Billed hourly for remote and on-site engineering

• Rental or purchase of hot spot gateway

• Advanced authentication with credit card or PMS integration and tiered plans fee per / room / month

• Blueberry Pi advanced monitoring and reporting fee per / month

Support Services

Installation Services

WiFi Network InstallationHaving installed over 1,000 WiFi networks over the last 10 years, we pride ourselves on having the most experienced and knowledgeable WiFi installation crews available. Our team will get you up and running with durable technology installations to ensure your projects open with the right technology working the way it should, on time, and on budget.

Certified ExpertiseWith certifications in Advanced Fiber Optics and Design in accordance with BICSI (Building Industry Consulting Service International), RCDD (Registered Communications Distribution Design) and CEC (Consolidated Electric Cooperative) Standards, our experienced installation team can meet the technical needs of any project. We make sure that each installations adhere to strict quality guidelines to ensure optimal design for performance and cost control.

Property and Environmental ProtectionWhether it is the oldest sports venue in the country or an historic hotel in the heart of a busy downtown, Deep Blue installations are done with care and precision in order to protect the integrity of your property. All hardware installations are done inconspicuously, with cabling and access points neatly secured and out of sight, blending in seamlessly and conserving the surrounding environment.

Third Party and Legacy CablingWhatever your other vendors require for networking, Deep Blue can manage the entire process from start to finish. We can do the cabling ourselves or work with your chosen vendor to ensure the right cable is run where needed. We help lower the risk of costly last minute cabling changes by assessing all of your technology needs upfront – including third party vendors – and designing with scalable infrastructure.

Testing and Quality AssuranceOnce hardware and software installation is complete, our installation technicians conduct extensive testing to verify peak performance for range of coverage, speed and accessibility. Our on-site technicians and remote engineering WiFi support teams work in conjunction to run WiFi diagnostics, ensuring your network is operating to full capacity and integrates properly with your chosen software solution.

30-Day Installation WindowThe faster your network is up and running, the sooner you can connect to the people and technology you need to stay ahead of the competition. At Deep Blue, we make it our business to reduce waiting time by performing WiFi installations within a 30-day Installation Window. We leverage our expertise in deploying both large and small networks for maximum efficiency, cost-effectiveness and safety.

Why Choose Deep BlueDeep Blue delivers the scalable and dependable network your property needs to keep your guests satisfied. Our experience in engineering and supporting core WiFi infrastructure allows us to best manage the entire network and onboard any 3rd party technology, regardless of whether you are building new or restructuring. We are your partner in managing the continual technology changes that enhance your property.

Ensure your property opens with all your technologies working - on Day one!

2:00pm 5:00pm 8:00pm 11:00pm 2:00am 5:00am 8:00am 11:00am

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Network Infrastructure

Account #00001

Download Speed

Upload Speed

Dashboard: My Hotel - Anytown, USA

Network Uptime

SNMP Monitoring

Bandwidth Utlization100%

75%

50%

25%

0%

99.99%

Percent (%) 1 DaysIn the lastNetwork Utilization Unit

Guest Metrics

Clients Authenticated

594Total Support Tickets

2TvR (130) Rooms

6.92%Average Survey Score

30 DaysIn the last Details

DetailsDetails

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Peak Usage

Up: 77.8%Down: 78.19%

Saturation Up Saturation Down

At 80%: 0%At 95%: 0%

At 80%: 0%At 95%: 0%

Introducing

MyDeepBlue Dashboard

MyDeepBlue Dashboard

Your window into your guests’ Wi-Fi experience

• Network Uptime• Bandwidth Utilization• Total Authenticated Clients

Need more Details?Dive deeper into the dashboard for:

The MyDeepBlue DashboardThis single dashboard monitors all the data you need to ensure your guests are receiving a quality wi-fi experience.

Your window into your guests’ Wi-Fi experienceMyDeepBlue provides unique insight into your guest wi-fi network. Whether you’re managing one property or many, this dashboard delivers easy to understand data about your infrastructure and utilization, SNMP monitoring and guest metrics.

The dark ages of wondering what is really going on with your wi-fi network are finally over!

• Room Status• Device Status• Speed Test Results• SNMP Monitoring Map

• Total Support Tickets• Support Ticket to Room Ratio• Customer Survey Scores

• Guest Survey Results• Support Ticket Status• Revenue Reports