Tasmanian ICT Awards

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FINALISTSBest ICT Employer

InervaInerva develops business management software for the Australian aged care industry. It has a national client base and also operates a full-time training and support call centre from Launceston. As a wholly-owned Tasmanian company, it values local community ideals and strives to provide a healthy work/life balance that attracts and retains good people.

Eaglecrest Technologies Eaglecrest Technologies plays an active role in the development of the IT industry in Launceston by regularly hosting work experience students and participating in industry-led initiatives such as the “It’s Your Career” program. These initiatives allow early identification of talented individuals outside of the traditional channels so we can assist them with personal and professional development.

Vodafone AustraliaIn 2013, Vodafone Hutchison Australia has announced it would double to size of its Hobart workforce, creating 750 new jobs and being an employer of choice in Tasmania offering 1380 highly skilled jobs in the ICT industry. Its Huntingfield operation maintains some of the highest call centre staff-retention rates in the world.

By the time it has doubled the size of its workforce, Vodafone’s contribution to the Tasmanian economy will be over $90m per annum in payroll alone and over $135m over three years.

In addition, Vodafone will contribute to the local economy through secondary services provided to its call centre and building works.

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FINALISTSTelecommunications Award for Excellence

MyNetFoneMyNetFone was awarded a contract by the Tasmanian Government to supply Voice over IP telephony services to all Government organisations, covering up to 30,000 users.

The project includes creation of a dedicated voice network hosted in Tasmania and allows the Government to extend communication over IP to employees in all offices, regardless if they are located on a main site, at branch offices or even if working remotely.

MyNetFone delivered on the Government’s requirements, providing the best financial and technical outcome.

TasNetworks TasNetworks recently released a telecommunications service designed to support the growth of Cloud Computing Service providers in Tasmania. Private Cloud providers and their customers require scalable, diverse telecommunication services and fixed costs to support the aggressive growth in capacity and performance required to support critical services.

TasmaNetTasmaNet is a 100% Tasmanian Owned Telecommunications Carrier covering Tasmania, with capacity on convergent and complimentary communications technologies including; fibre-optic, wireless, copper and mobile broadband via multi-leg backhaul.

TasmaNet customer, TT Line, was embarking on a total ICT transformation to provide robust, class leading Disaster Recovery (D.R) and Business Continuity (B.C.P) abilities, as well as bring innovation, agility and flexibility into the business. A major part of this transformation was the design and provision of a data communications network spread across Data Centres in Hobart and Melbourne, Terminal buildings in Devonport and Port Melbourne, and data communications on the ships. TT Line’s overriding requirement was for no single point of failure across every service and with immediate failover in the event of a network service outage.

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FINALISTSBest Community Application of ICT

Ionata DigitalIonata Digital have completely reoriented Metro Tasmania’s digital communication tearing away a top-down timetable structure and replacing it with a focus on the individual journey delivered via web, mobile and app.

Ionata Digital have designed the website and app to make use of existing data sources and to become the primary source of some supporting data.

The Metro Tasmania website and app make use of timetable and bus stop information exported from the central route planning system.

Department of Education & CGI The Department of Education and CGI implemented a new education information system called edi. Launched in June 2014, edi is an innovative and influential leader among major educational ICT solutions across Australia. edi is a secure portal to important school and student information from a wide range of DoE systems. edi utilises a sophisticated identity management matrix placing student and school specific data at the fingertips of over 8,000 principals, teachers, school administration and corporate staff.

Launceston City Council The implementation and integration of technology and processes to provide on-line lodgement, tracking and fully electronic processing of building and development applications.

The most apparent community benefit from the project is the establishment of the “always open” on-line facilities and the associated easier, quicker and less costly way of doing business with the Council. However, arguably the greater impact of the project has been within the organisation itself, as a result of the process changes, efficiency and culture that have resulted from having leading edge tools to work with.

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FINALISTSBest ICT Solution

Secret Lab Secret Lab is an independent developer based in Hobart.

Secret Lab has been involved in a multi-year collaboration with the National Museum of Australia on The Museum Game, an iPad game for engaging children with the museum’s collection.

The game includes a custom backend server, admin interface, and iOS-based iPad game client (both developed by Secret Lab). Secret Lab continues to build upon its accomplishments in the development of further children’s games and applications, with more releases slated for late in 2014.

Spirit of TasmaniaWorking closely with business units over an 18 month period, TT-Line’s I.S team have delivered a program of work transforming organisational Governance of ICT as a whole, improving service availability as well as reducing service fulfilment times.

This was achieved through adopting industry best practices and in parallel to the underlying goal of significantly extending capability in providing robust, class leading Disaster Recovery (D.R) and Business Continuity (B.C.P) abilities. The program of work delivered quantum change in the manner in which IT services are provided and managed as well as the redesign and implementation of the technical environment itself.

ISWISW is a Tasmanian company committed to achieving excellence in the design, development, implementation, training, and support of IT software and services.

In just over two years, Kudos’ commercial success has enabled its evolution from a simple gamification engine into a broad product suite encompassing Awards, Analytics and most recently Kanban Boards. Each sub-product is available individually or as a package to improve productivity, foster culture and measure efficiency in the workplace.

Kudos is used by over 310,000 users in over 35 countries worldwide, adding value to organisations such as Cochlear, Dulux, TD Ameritrade, David Jones, Cambridge University, ING, Royal Bank of Scotland, Mizuno Apparel, Zurich Insurance, the world’s largest cement producer, Cemex and the Italian football club Juventus FC.

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FINALISTSBest ICT Service

Comstar SystemsComstar Systems is a small, under-the-radar local player in the giant telecommunications infrastructure environment that is carving a niche for itself in smaller regional areas across the country as it builds on its broad and diverse capabilities developed in the Tasmanian market.

This project was the successful in-house training and implementation of cutting-edge technology to speed up, measure, troubleshoot, verify and document network latency at key NBN sites.

Secret Lab Secret Lab is an independent developer based in Hobart.

Secret Lab has been involved in a multi-year collaboration with the National Museum of Australia on The Museum Game, an iPad game for engaging children with the museum’s collection.

The game includes a custom backend server, admin interface, and iOS-based iPad game client (both developed by Secret Lab). Secret Lab continues to build upon its accomplishments in the development of further children’s games and applications, with more releases slated for late in 2014.

Retirement Benefits Fund & CGIRBF and CGI formed a major, constructive working partnership resulting in a significantly improved IT experience for all end users and a providing a more controlled and agile IT environment.

The project led to incident volumes dropping by 56%; mean time to repair dramatically improving; client satisfaction improved from 6.35 (out of 10) in March 2013 to 9.35 (out of 10) in September 2014; and an increased capacity to focus on continuous service improvement

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FINALISTSBest Software Product

ISWISW is a Tasmanian company committed to achieving excellence in the design, development, implementation, training, and support of IT software and services.

In just over two years, Kudos’ commercial success has enabled its evolution from a simple gamification engine into a broad product suite encompassing Awards, Analytics and most recently Kanban Boards. Each sub-product is available individually or as a package to improve productivity, foster culture and measure efficiency in the workplace.

Kudos is used by over 310,000 users in over 35 countries worldwide, adding value to organisations such as Cochlear, Dulux, TD Ameritrade, David Jones, Cambridge University, ING, Royal Bank of Scotland, Mizuno Apparel, Zurich Insurance, the world’s largest cement producer, Cemex and the Italian football club Juventus FC.

Eighty Options & Tasmania Fire ServiceEighty Options has developed an alert amplification system for the Tasmania Fire Service (TFS), termed the TFS Publishing System. This system has improved the efficiency of producing emergency alerts as well as improving the information accuracy and consistency of language within emergency alert messages.

As a result of the Publishing System, TFS has been able to reach a wider audience when issuing alerts and incident information.

41st Degree Software 41st Degree Software is a software development firm based in Burnie. The firm created ‘Billy Possum’s Interactive Comprehension’ iPad app for a PhD thesis by Michelle Somerton to assist primary schools aged children with reading comprehension.

Achieving widespread recognition for its beautifully integrated graphics, which were hand painted in watercolour, digitised, and provided to students. The app has proved to be a huge success not only in its design, but also as part of the PHD research which is already showing significant reading comprehension improvements by students using the application.

SPONSORED BY

FINALISTSBest Business Application of ICT

MyNetFoneMyNetFone was awarded a contract by the Tasmanian Government to supply Voice over IP telephony services to all Government organisations, covering up to 30,000 users.

The project includes creation of a dedicated voice network hosted in Tasmania and allows the Government to extend communication over IP to employees in all offices, regardless if they are located on a main site, at branch offices or even if working remotely.

MyNetFone delivered on the Government’s requirements, providing the best financial and technical outcome.

Department of Education & CGI The Department of Education and CGI implemented a new education information system called edi. Launched in June 2014, edi is an innovative and influential leader among major educational ICT solutions across Australia. edi is a secure portal to important school and student information from a wide range of DoE systems. edi utilises a sophisticated identity management matrix placing student and school specific data at the fingertips of over 8,000 principals, teachers, school administration and corporate staff.

MyState Bank Project EMBRaCE was initiated in September 2012 to deliver a new core banking system, CRM and document archival system across MyState Bank Limited’s banking operations so as to provide a new platform to build on for delivery of services to MyState’s 120,000+ client base.

MyState staff led all areas of the project with many taking on key roles that took them out of their comfort zone and rewarded them with developing their professional skills.

The $7.3m project achieved cutover to live operations in late November 2013, only 15 months from project initiation with support and maintenance transitioned to business-as-usual in early 2014.

The project will contribute over one million dollars per annum reduction in MyState’s technology operating costs – an exceptional business application of ICT.

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PRESIDENT’S AWARDfor Overall Excellence in ICTTo be announced….

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TASICT wishes to thank its2014 Awards Sponsors

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