YOU CAN’T SEND A DUCK TO EAGLE YOU CAN’T SEND A DUCK TO EAGLE SCHOOLSCHOOL

A few years ago I was having lunch A few years ago I was having lunch with a top executive from a company with a top executive from a company

known for the legendary serviceknown for the legendary service

I asked him how they did it and he I asked him how they did it and he said something said something I never Forgot…I never Forgot…

He said, "you can’t send a duck to He said, "you can’t send a duck to eagle school”.eagle school”.

I said, “Excuse Me.”He Repeated “You can’t send a Duck

to eagle school,

You can’t teach some one to want to You can’t teach some one to want to serve;serve;

you can’t teach people to smile;you can’t teach people to smile;you can’t teach personality…you can’t teach personality…

But we can hire people, who have But we can hire people, who have those qualities and teach them our those qualities and teach them our

product and then our culture.”product and then our culture.”

I never forgot what he said that I never forgot what he said that day…day…

I wish I had heard it 10yrs sooner!I wish I had heard it 10yrs sooner!

Here are a few other "Lesson’s Here are a few other "Lesson’s learned "in my Recent years as an learned "in my Recent years as an

entrepreneur.entrepreneur.

If your company mission is to climb a If your company mission is to climb a tree,tree,

Which would you rather do;Which would you rather do;Hire a Squirrel, or…Hire a Squirrel, or…

Train a horse?Train a horse?

ATTITUDEATTITUDEIsn’t everythingIsn’t everything

But it’s pretty darn close.But it’s pretty darn close.

If you chase TWO rabbits,If you chase TWO rabbits,BOTH will escapeBOTH will escape

CUSTOMER SERVICE IS NOT A CUSTOMER SERVICE IS NOT A DEPARTMENT…DEPARTMENT…It’s an attitude.It’s an attitude.

The road to The road to SUCCESSSUCCESSis not always a is not always a ROADROAD

BURN BRIGHTLY WITHOUT BURNING BURN BRIGHTLY WITHOUT BURNING OUT.OUT.

Wisdom is knowing the right path to Wisdom is knowing the right path to take….take….

INTEGRITY is taking it.INTEGRITY is taking it.

PROCRASTINATIONPROCRASTINATIONis attitude’s natural assassin.is attitude’s natural assassin.

Less is almost alwaysLess is almost always MORE. MORE.

Even EAGLES need a PUSHEven EAGLES need a PUSH

And finally an old Chinese poem that And finally an old Chinese poem that I love:I love:

Go to the peopleGo to the people Live among the peopleLive among the people Learn from themLearn from them Start with what they Start with what they

knowknow Build on what they Build on what they

have.have. But of the best leader’s,But of the best leader’s,

When their Task is accomplishedWhen their Task is accomplishedTheir work is doneTheir work is done

The people will say…The people will say…We have done it ourselvesWe have done it ourselves

THANK THANK YOUYOU

Thanks for spending your valuable Time..Thanks for spending your valuable Time..&&

Thanks for your patience…!!Thanks for your patience…!!