you have your survey data, now what?
TRANSCRIPT
You Have Your Survey Data, Now What?
A fewassumptions
Analyze the data
Company Level Analysis
Slicing & Dice Your DataBy revenue bands
By tenureBy CS Manager
By product
By geographyBy vertical
By opportunity
Closing the Loop
1 • Triage
2 • Satisfied, unenthused
3 • Advocates
4 • Non responders
Share acrosscompany
Improve Your Business
Add product features
Strengthen onboarding
Enhance communication
Improve support
New community, self-help
Expand training resources
Performance reviews
Storytelling
Rewards & recognition
Lead by example
Consistent communication
Strengthen Your Culture
Key Takeaways for Success
Interpret Feedback Share Insights
Take ActionFocus on Culture
Find Us:
www.SatrixSolutions.com
satrix-solutions-llc.
@satrixsolutions
Evan Klein, Founder
Let’s Hear Your Questions