Customer Service is Important

You Won’t Succeed Without This

Customer service is the key to success and you should never let anybody tell you anything different.

Customer service can make or break a business so you

better be sure that you are keeping your customers happy.

66% of consumers who switched

brands did so because of poor service

Consumers are 2x more

likely to share their bad customer service experiences

than they are to talk about positive experiences.

of consumers would recommend a brand that provides a quick but ineffective response.

It takes 12 positive customer

experiences to make up for one negative experience.

of companies motivate employees to treat customers fairly.

A 10% increase in

customer retention levels

result in a 30% increase

in the value of the company.

83% of consumers require

some degree of customer support while making an online

purchase.

of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly.

33%

81%

45% of companies provide effective tools and training to gain trust with their customers.

65%

https://www.salesforce.com/blog/2013/08/customer-service-stats.html http://www.huffingtonpost.com/vala-afshar/50-important-customer-exp_b_8295772.html

References