your brain at work
DESCRIPTION
It is possible not only to survive in today's overwhelming work environment, but to succeed in it - and still feel energised and accomplished at the end of the day. Join this session of We Read For You, where Mary-Joe Emde presented Your Brain at Work, a book by David Rock that takes readers inside the heads - literally - of a modern married couple who both have careers as they mentally process their workday to reveal how we can better organise, prioritise and manage our daily lives.TRANSCRIPT
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David Rock: Your Brain at Work We Read For You – November 2010
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Context of YBAW "
• Different acts featuring Emily and Paul
• Take 1 versus Take 2
• Real life examples
• The neuroscience behind Emily and Paul’s behaviors
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Content YBAW"
ACT 1: Problems and decisions
ACT 2: Staying cool under pressure
ACT 3: Collaborating with others
ACT 4: Facilitating change
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Content YBAW"
ACT 1: Problems and decisions
ACT 2: Staying cool under pressure
ACT 3: Collaborating with others
ACT 4: Facilitating change
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Working memory limitations"
Understand
Decide
Recall
Memorize
Inhibit
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Working memory vs. hardwiring"
Working memory
Versus
Several pieces of information at once
Trillions of pieces of information
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Working memory limitations"
1. Energy intensive
2. Small
3. Serial
4. Fussy
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Working memory limitations"
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Working memory limitations"
“We have a limited bucket of resources for activities
like decision making and impulse control, and when we
use these up, we don’t have as much for the next activity.”
Dr. Roy Baumeister
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Three levels of thinking"
Level 1: Deleting emails
Level 2: Scheduling a meeting
Level 3: Writing a pitch
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Working memory exercise"
10 + 10 = ?
15 + 15 = ?
100 + 120 = ?
550 + 550 = ?
?????
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The morning email overwhelm"
• Goldilocks inside us
• The Stage
• The actors
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A project that hurts to think about"
• Stage is small
• To many maps competing
• Chunking
• Choose your actors carefully
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Juggling five things at once"• One role at a time
• Impact of doing to much
• Get audience involved – Basal Ganglia
• Order
• Attention
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Saying no to distraction"
• Always on technology
• Internal distractions
• Novelty – Anterior Cingulate Cortex
• Ventrolateral Prefrontal Cortex
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Half a second
Voluntary Movement Brain signal Desire to move
0.3 sec 0.2 sec
Veto power
Libet (1983)
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The zone of peak performance"
Inverted U
Arousal
Per
form
ance
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The Zone of peak performance"
• Getting interested
• To much arousal is not a good
• Arousal is individual
• Just right - flow
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Getting past the roadblock"
• Insights the engine of the economy
• Going unconscious
• Impasse
• Distant connections
• Awareness
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Most problems arenʼt solved rationally"
In the lab, 60% of problems are solved
in a way that people can’t explain
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Where do insights come from?"
“…variables that improve the ability to
detect weak associations may improve
insight solving.”
Mark Beeman,
NeuroLeadership Journal, Edition 1
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CRA problems"cracker - fly - fighter
safety - cushion - point
fish - mine - rush river - note - account
water - mine - shaker home - sea – bed
force - line - mail down - question - check
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Content YBAW"
ACT 1: Problems and decisions
ACT 2: Staying cool under pressure
ACT 3: Collaborating with others
ACT 4: Facilitating change
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Dr Daniel Siegal Hand model of the brain"
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The skittish limbic system"
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Limbic threat response"• Psychological = physical threats
• Generalizes more
• Errs on the side of pessimism
• Impacts working memory
• Derailed by drama
• Drowning amid uncertainty (SCARF)
• Expectations out of control
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Bad is stronger than good"
Away
Threat Toward
Reward
Run away – walk towards
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Friedman & Förster
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Over-arousal – derailed by drama"
• Reduction in resources
• Director goes missing
• Pessimism versus optimism
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Uncertainty and Autonomy"
• The only certainty is more uncertainty
• Autonomy and the perception of control
• Making choices - reappraisal
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How to stay cool…"
1. Labeling
2. Reappraisal
3. Mindfulness
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Expectations getting out of control"
• What you expect is what you experience
• Placebo
• Neurochemistry of under-promising
• Create the right expectations
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Content YBAW"
ACT 1: Problems and decisions
ACT 2: Staying cool under pressure
ACT 3: Collaborating with others
ACT 4: Facilitating change
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SCARF model"
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SCARF model"
Status – The battle for status
Your brain is constantly monitoring your status in any
group. It literally assigns you a number in that group.
When you feel like you’re going up in status you start to
feel some of the ‘toward’ emotions.
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SCARF model"
Certainty - Maintaining the status quo
Any time we experience some uncertainty we get a limbic
system response. In other words, we experience more of
the ‘away’ emotions.
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SCARF model"
Autonomy
The brain likes to predict and have a say in the future.
When an individual feels there is some choice in a given
situation, then they’re more likely to experience ‘toward’
emotions.
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SCARF model"
Relatedness – Turning enemies into friends
When you connect with people you like or can trust you
get a decrease in the stress hormone ‘cortisol’ and an
injection of the ‘feel good’ hormone dopamine. In other
words, you experience more ‘toward’ emotions.
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SCARF model"
Fairness – When everything seems unfair
Everyone likes to feel that they have been dealt with in a
fair manner. When we feel that we have been treated
unfairly, for example in a pay review, we experience ‘away’
emotions.
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Content YBAW"
ACT 1: Problems and decisions
ACT 2: Staying cool under pressure
ACT 3: Collaborating with others
ACT 4: Facilitating change
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Attention changes the brain"
The mental act of focusing attention holds in
place brain circuits associated with what is
focused on.
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The problem with problems"
Focusing on a problem hardwires it – stop
thinking about a pink elephant
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Attention changes the brain"
Attention density:
Quality and quantity of attention
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The trouble with feedback - CPF vs. FPC"
Constructive Performance Feedback
Facilitating Positive Change
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Change is hard"
The power of focus
Safety first
SCARF
Keeping attention
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Attention changes the brain"
Video Brainplacticity
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Resources"Books: Quiet Leadership - David Rock (Collins, 2006)
Coaching with the Brain in Mind - Rock & Page (Wiley, July 2009)
Your Brain at Work - David Rock (Harper Business, October 2009)
Other resources: www.NeuroLeadership.org - summit, graduate certificate, journal
WorkplaceCoaching.com - brain-based coaching programs
DavidRock.net - blog, interviews, audio, articles, research
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Final insights and questions"
What have been your main insights from today?
What two things will you now do differently?