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http://www.3rdlevelconsulting.com/

Building Your Business Potential

Strategies

Systems

KPIs

Frank [email protected]


mailto:[email protected]

EBook Dedications – Third Edition

December, 2014

This EBook is dedicated to:

• My father Henry David Sahlein, and his “10% inspiration and 90% perspiration” formula.

• My mother Beverly Jean Sahlein, who taught me the values of tolerance and patience.

• Early mentors, Diane Ostrander and Wes and Rosie Hoalst, who treated me like a son, but

made sure that I learned the right business lessons early on.

• Shauna Swank-Sahlein, who helped build the Wings Center into a model facility.

• My valued associates at 3rd Level Consulting, the Wings Center (Boise, Idaho - USA), the

SmartMoves Planner, The Transformations Institute and other companies.

• The associations, organizations and vendors around the globe that have allowed 3rd Level

Consulting to partner with them to further advance business education.

• Finally, a big thanks to our amazing clients in the children’s activity center industry. It is a

great privilege to serve and learn from all of you.

“Building Your Business Potential” is about developing your own potential, but also the human potential of everyone that comes into contact with your company!

The mission of 3rd Level Consulting, and the purpose of this EBook, is to leave a lasting legacy of business education.

Franklin B. Sahlein Certified Business Intermediary 3rd Level Consulting and Business Brokerage 3092 Birdsong, Boise, Idaho 83712 USA Mobile (208)869-3656 Fax (707)885-3656 [email protected] www.3rdLevelConsulting.com www.SuccessDash.com www.RiskAssure.net www.WingsCenter.com

Frank Sahlein has been involved with the Children’s Activity Center industry since 1967 – as an athlete, coach, business owner, consultant and business broker. He is a native of San Mateo, California and graduated from San Jose State University in 1975.

Frank and Shauna Swank-Sahlein pioneered the Children’s Learning Opportunity Center concept at the Wings Center in Boise, Idaho – a unique blend of Sports Instruction, Child Care/Education, Entertainment and Outreach.

Frank’s reputation as a business management innovator has inspired audiences worldwide, delivering over 1,000 presentations for a variety of children’s activity center industries and organizations. 3rd Level Consulting is currently a Business Development Partner for a variety of gymnastics, swimming, cheerleading, dance, martial arts associations and organizations around the globe.

A certified business broker and negotiator, Frank and the 3rd Level Consulting crew travel internationally to improve best practices for individual clients.

Two-time recipient of the National Business Leader Award from USA Gymnastics, Frank is the author of “Building Your Business Potential” (based on the BusinessGrades® industry standard rating system for service-based businesses) and creator of the Success Solutions Dashboards online Total Business Dashboard applications.

His hobbies include fitness training, transformational reading and motorcycle touring.


http://www.successdash.com/

http://www.riskassure.net/

http://www.wingscenter.com/

Developing a Living Business Plan Is there anything more forbidding than developing a business plan? For many business owners and/or program directors, this task evokes the same reaction as a request for public speaking … “do I really have to?” Seriously, the need for a comprehensive business plan is constant. Many shy away from it because: • It seems like a daunting task (it can be); • There is not enough information to put a plan together; • There is not enough knowledge to put a plan together; or • Some combination of the above. What if there was a way to structure a business plan so that it was a living, moving, breathing, evolving document? The good news is that there IS an answer! It still takes work, but if you examine the 8 key areas and the 96 checkpoints that all service businesses need to address, you will have an organized method to evaluate the areas that you are strong in as well as the areas that you need to improve. One way to approach this is with the BusinessGrades® Management System. When your “system” is also your “business plan”, your company can make rapid progress to the next level. Systems are to business what progressions are to teaching skills. Imagine teaching in a Sports Instruction or Educational setting without a curriculum, or running a busy front office or handling a birthday party without a "script" of some sort to follow. However, many small businesses run exactly like that ... with no SYSTEM to run their day-to-day operations. Thus, they have no business plan. Here are some analogies: • If a "turn-key" business is the vision, then the roadmap is a systematic approach to continuous

improvement. This is basically a “business plan in constant motion”. • Just as conditioning is the key to the development of a top level athlete, business systems are the

key to profitable and smoothly-flowing business operations!

• Business operational checklists are equivalent to skills learning progressions.

• With respect to business issues, there is usually no one “right answer” because every business or program is at a different stage of development. Therefore, having a business plan that generates a range of successful business practices is your best path. A “range of solutions” available to a company is equal to "range of motion" when building flexibility in an athlete.

The components of a living Business Plan in most service businesses are: • MANAGEMENT/ADMINISTRATION (strategy, systems, business value, leadership) • MARKETING (internal, external, public relations, social media) • PEOPLE (the entire lifespan experience of a person in your company) • TECHNOLOGY (database, front office, customer service, company data) • FINANCE (principles, analysis, pricing, financing expansion) • FACILITIES (space allocation, space productivity, space maintenance) • RISK MANAGEMENT (safety, insurance, legal, handling crisis moments) • INSPIRATION (motivation, success formulas, goal setting, change, innovation Service businesses must get the systems components in the right order. If the systems are addressed in order, it makes tackling the next system that much easier. Each area in turn has 12 main checkpoints that can be rated on a scale of 0-5. These checkpoints have a very positive compounding effect when addressed in successive order. The business plan journey is an exciting and rewarding one. The GOOD NEWS is that 3rd Level Consulting has developed an online set of interactive Success Solutions Dashboards than coordinate the efforts of owners, administrators, general managers, site managers, program leaders and office professionals! Check it out at www.SuccessDash.com.

Frank Sahlein is the CEO of 3rd Level Consulting, the also the owner of the Wings Center (Boise, Idaho USA since 1976). He is the author of the Business Management Success Course series and the creator of the Success Solutions Dashboards. He is a two-time USA Gymnastics Business Leader of the Year. He can be reached at [email protected] or (208)869-3656.

For more information on the BusinessGrades® System, the Success Solutions Dashboards, or any other 3rd Level Consulting service, visit www.3rdLevelConsulting.com.

http://www.3rdLevelConsulting.com





Professional EDGE

Frank SahleinCEO3rd Level Consulting

If everything that your company does is just 1-10% better than your competition …

… you will have great success!

However, you and your key staff must know what those “things” are, and have a daily accountability system.


BusinessGrades® System


The BusinessGrades® system is a result of insights gained over decades of experience in business, as well as from work with thousands of clients.

As owners and managers, we work with the potential of others every day. However, we must also look out for our own personal potential, and the potential value of our business.

It is available as an online app at www.SuccessDash.com


3rd Level Consulting has developed a complete business management system that keeps any service organization (for profit or non-profit) on track.

When the BusinessGrades® system is implemented, no details "fall between the cracks" ... and operations are much smoother.

Why reinvent the wheel?

Available online at www.SuccessDash.com


The BusinessGrades™ system gets everyone speaking the same "business language“.

The Success Solutions Dashboards™ provide the links between:

• Awareness and Implementation• Implementation and Measurement

Available online at www.SuccessDash.com


The BusinessGrades® System

• ManageSmart

• MarketSmart

• PeopleSmart

• TechSmart

• FinanceSmart

• FacilitySmart

• RiskSmart

• InspireSmart

The BusinessGrades® System• 8 major areas that must be covered in service

businesses

• 12 progressive, compounding steps per area

• Rating 10 points each (96 x 10 = 960 points)

• Add 40 points for Innovation = 1,000 points

Key Performance Indicators

We call each of the progressive points in each area “Key Performance Indicators”

L1 - AwarenessL2 – ImplementationL3 – Measurement and Mastery

“AIM” for Success!

MeasureImplementAware

GAPS: it is in the “in between stages” of this progression that the real work actually happens.

Easy to lose momentum from stage to stage, and easy to “forget” to maintain the process once established.

“You have to learn the rules of the game. And then you have to play better than anyone else.”

~ Albert Einstein


ManageSmart



MarketSmart



PeopleSmart



TechSmart



FinanceSmart



FacilitySmart



RiskSmart



InspireSmart



Action Steps


Supercharge your business!

• Online Dashboards – included with all Membership levels

• www.3rdLevelConsulting.com

• www.SuccessDash.com

• On Site – at your location(s)

• Conference – BATs or BBTCs



Choose 1 of 4 Total Access levels

[email protected]


208.869.3656

Save hours and days each time there is

a business issue that needs resolution.

The ability to search, download and

quickly modify our best practices

templates instead of creating them from

scratch is a real time saver!



BUSINESSRESOURCES

(Gold)

YES!

Available

ANNUALUp to 55 Mins

Level 1-2BMS Courses

YES

USA only, upon request

Reduced Rate

Included1 per Year

YES

10 %

$59Month

(1 Year Then Monthly)

BUSINESSDEVELOPMENT

(Platinum)

YES!

Included inOnline Sessions

MONTHLYUp to 55 Mins


YES


Reduced Rate

Included2 per Year

YES

20 %

$199Month


BUSINESSMASTERY(Diamond)

YES!


MONTHLYUp to 55 Mins


YES


Included1 per Year

Included2 per Year

YES

30 %

$349Month


PROFESSIONALBUSINESS

MANAGEMENT

YES!


WEEKLYUp to 45 Mins

Complete CourseSet Access

YES


Included2 per Year

Included2 per Year

YES

40 %

$499Month


2 DashboardSets

up to 4Dashboard Sets




Limited YES YES YES

YES YES YES YES

Online BestPractices Library

Harness the full power of the Best Prac ces Library, featuring a searchable database of over 2,000constantly-improving templates.

We will direct you to it or develop it!Can't find the answer to your issue?

1 on 1 Consulting Over a complete range of private and customized online consulta ons.

BusinessGrades™Management System

Based on 8 key business modules and 96 checkpoints, the BusinessGrades™ program gives you a living,evolving road map and business plan for consistent improvements throughout your company!

Success SolutionsDashboard™

The online Dashboards are a dynamic combina on of posi on descrip ons, self-evalua ons, ac ons itemsand success logs that allows you to monitor and improve the health of your business con nuously.

Business Courses This professional set of courses is based on the business progressions developed by 3rd Level Consul ngfor learning consistency. Your company will speak a common business language!

Weekly Articles Every week 3 Level emails business development documents based the BusinessGrades™ system.Owners and managers to learn on a consistent basis, backed up by the monthly webinars.

Monthly Webinars Short webinars cover the BusinessGrades™ areas – Management and Leadership, Marke ng,Human Resources, Informa on Technology, Finance, Facili es, Risk and Inspira on.

Business IssuesEmail Hotline

Got an issue that you would like expert advice on? 3rd Level Consul ng serves as an email advisorfor quick issues. Our industry specialists have a range of solu ons to any business or opera ons issue.

Online Forum Our online forum allows for mely interac ons between members!

Geo-TargetedDemographics

Our address-specific demographics reports and analysis gives you deeper insights intoyour local marke ng area.

Business AccelerationEvent Admissions

At a loca on near you, the Business Accelera on Training events feature rapid-learning sessionsbased on the BusinessGrades™, ManagerGrades™ and OfficeGrades™ training programs.

International BBTC™Admissions (May)

The annual Interna onal Business Brain Trust Conference features mul ple levels of cu ng-edgecontent for owners, administrators, general managers, site managers, or very experiencedprogram managers. Bring your en re management team for best results!

Discounts on add'l Onlineor On Site consulting,

Staff Workshops,Expansion Planning,

Valuations, Conferencesand more!

Depending on your membership level, discounts ranging from 10% to 40% on many of ourintegrated services are available when you are ready for them.

Total Access Integrated Service Descriptions

How do clients (like you) use 3rd Level’s services?How do clients (like you) use 3rd Level’s services?How do clients (like you) use 3rd Level’s services?How do clients (like you) use 3rd Level’s services?

BECAME A BRAIN TRUSTCONFERENCE SPEAKER!BECAME A BRAIN TRUSTCONFERENCE SPEAKER!

FINISHED THE ENTIREBUSINESS COURSE SET!FINISHED THE ENTIREBUSINESS COURSE SET!

LOVE THE BEST PRACTICESLIBRARY AND FORUMRESOURCES!

LOVE THE BEST PRACTICESLIBRARY AND FORUM RESOURCES!

BECAME A TOTAL ACCESSGOLD MEMBERBECAME A TOTAL ACCESSGOLD MEMBER

ATTENDED A PRESENTATIONRD

BY A 3 LEVEL CONSULTANTATTENDED A PRESENTATION

RDBY A 3 LEVEL CONSULTANT

Our Challenge:I knew that there was some aspect of the business missing ...

BROUGHT OUR KEYMANAGERS TO THE BBTC!BROUGHT OUR KEY MANAGERS TO THE BBTC!

ELEVATED MEMBERSHIP TOTHE DIAMOND LEVELELEVATED MEMBERSHIP TO THE DIAMOND LEVEL

GREAT 1 ON 1 ONLINECONSULTING SESSIONSAND ADD’L DISCOUNTS!

GREAT 1 ON 1 ONLINECONSULTING SESSIONSAND ADD’L DISCOUNTS!

BECAME A TOTAL ACCESSPLATINUM MEMBERBECAME A TOTAL ACCESSPLATINUM MEMBER

NEEDED A BUSINESS STARTUPOR EXPANSION PLAN -GOT OUR PROJECT DONE!

NEEDED A BUSINESS STARTUPOR EXPANSION PLAN -GOT OUR PROJECT DONE!

Our Challenge:We need more space to expand our growing programs!

SOLD MY BUSINESS THROUGH3RD LEVEL TO MY KEY MANAGERS,ALTHOUGH WE HAD NATIONALINTEREST!

SOLD MY BUSINESS THROUGH3RD LEVEL TO MY KEY MANAGERS,ALTHOUGH WE HAD NATIONALINTEREST!

RDBROUGHT 3 LEVEL TO MY SITE FOR A STAFF WORKSHOP AND A BUSINESS VALUATION

RDBROUGHT 3 LEVEL TO MY SITE FOR A STAFF WORKSHOP AND A BUSINESS VALUATION

KEYSTAFF STARTED THEMANAGERGRADES ANDOFFICEGRADES TRACKS

KEYSTAFF STARTED THEMANAGERGRADES ANDOFFICEGRADES TRACKS

TOOK ONE OF 3RD LEVEL’SONLINE BUSINESS COURSESTOOK ONE OF 3RD LEVEL’SONLINE BUSINESS COURSES

Our Challenge:I need to find a greattraining system formy staff and eventually sell my business.

How will YOU use our services to attain YOUR goals?

Connect today - www.3rdLevelConsulting.comConnect today - www.3rdLevelConsulting.com

EXPERIENCE. SYSTEMS. TEAMWORK. RESULTS.

EXPERIENCE. The 3rd Level Consulting Team has over 400 years of industry‐specific EXPERIENCE in the Children’s Activity Center industry. We pass on unique perspectives gathered from our relentless search for Best Practices in the Sports Instruction, Education and Entertainment fields. We understand that consulting and collaborating with our clients is not the end of the relationship, but just the beginning. We respect the intelligence of our customers, and regard our customers as a vital part of our ongoing success. It is this mutual respect that develops the long‐term relationships that we value most. 3rd Level Consulting holds client information in complete confidence.

SYSTEMS. Our customized work with nearly a thousand clients (unparalleled in the industry) internationally has allowed us to develop effective SYSTEMS for every service that we offer. This in turn allows us to provide quick turnaround times for our clients, saving everyone time and money. Also, our Business Operations and Activity Program SYSTEMS are proven effective –

from Startups to Mature Businesses;

for Businesses with 50 Students to those with 5,000+ Students;

for Businesses with Annual Revenues ranging from $50,000 ‐ $5 million, and

in any Location worldwide.

TEAMWORK. TEAMWORK by design is the hallmark of 3rd Level Consulting. This applies to both our internal work as well as with our valued customers. We realize that ALL of us, combined, are a lot smarter and more creative than any ONE of us.

RESULTS.

3rd Level Consulting guarantees its’ work 100%. If you are not satisfied with the relevance, quality or quantity of work, you may simply refuse to pay (other than for direct travel and lodging expenses, when applicable).


your business... · (1 year then monthly) business mastery (diamond) yes! included in online...

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