your devices are deployed slideshare
TRANSCRIPT
TOTAL CONTROL FOR CUSTOMER FACING DEVICES © 2015 1
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A recording of this webinar can be found at:
http://moki.com/insights/cfd-webinar-3/
TOTAL CONTROL FOR CUSTOMER FACING DEVICES © 2015
Welcome
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Caleb Harris – Operations & Enablement
Kevin Wunder – Marketing
Webinar available within 24 hours
Additional Webinars:
“How Do You Turn a Tablet into a Customer Facing Device” – Available on Moki.com/insights
“Putting Together The Pieces” – Available on Moki.com/insights
Submit requests for future webinars to [email protected]
DEPLOYMENT CONSIDERATIONS
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Glen Womble Founder and CEO
Guest Presenter
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What do you have to consider when your devices are in the field?
SECURITY MANAGEMENT ANALYTICS
DEPLOYMENT CONSIDERATIONS
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BASIC:
Are my devices being used for what I want them to be used for? CRITICAL:
Is sensitive information being protected? • Compliance • Personal data • Financial information
Security
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• How do I update my devices? • How do I support them? • How should I organize them? • Are they working?
Management
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DEPLOYMENT CONSIDERATIONS
Do my customers care that these devices are in store? Are they using them? What content are my customers interacting with? How can I optimize content delivery?
Analytics
TOTAL CONTROL FOR CUSTOMER FACING DEVICES © 2015
Scenario One: The Limited-Space Retailer
● Want to “open up” stores with Endless Aisle kiosks ● Five iPads per location (100s of locations across the
US) ● Placed in sturdy stands, strategically set throughout the
store ● Some restrictions using Apple configurator ● Locked down using Guided Access to Safari browser ● Store managers were shipped devices and asked to
keep an eye on them ● Considered a strategic project, lots of eyes
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DEPLOYMENT CONSIDERATIONS
TOTAL CONTROL FOR CUSTOMER FACING DEVICES © 2015
Scenario One: The Limited-Space Retailer SECURITY ● Employees are wasting time on devices ● PCI officer on your back ● Used to improve sales, not for surfing the web MANAGEMENT ● Store managers are tired of checking on devices ● Store managers are left to update content – Eek ● Devices stopped working – no one took action ANALYTICS ● Are devices in the right location? ● Do they have the right content? ● What do you report to HQ?
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DEPLOYMENT CONSIDERATIONS
TOTAL CONTROL FOR CUSTOMER FACING DEVICES © 2015
Scenario Two: FavoriteEats
● Loyalty program for restaurants ● Full-solution (i.e. hardware, install, software, etc.) ● Native Android app customized per restaurant group ● Customers use tablets to update/track points ● Devices must ALWAYS be up and running
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DEPLOYMENT CONSIDERATIONS
TOTAL CONTROL FOR CUSTOMER FACING DEVICES © 2015
Scenario Two: FavoriteEats SECURITY ● Employees mucking around with device ● PCI awareness MANAGEMENT ● App updates – do you want your clients to be
responsible for that? ● Device support? Reboots? Provisioning? Remote
Control? ANALYTICS ● Device performance ● Connectivity ● Advanced reporting to your client
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DEPLOYMENT CONSIDERATIONS
TOTAL CONTROL FOR CUSTOMER FACING DEVICES © 2015
What We’ve Discussed
SECURITY MANAGEMENT ANALYTICS
DEPLOYMENT CONSIDERATIONS
TOTAL CONTROL FOR CUSTOMER FACING DEVICES © 2015
What’s Next?
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DEPLOYMENT CONSIDERATIONS
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TOTAL CONTROL FOR CUSTOMER FACING DEVICES © 2015
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