YOUR IT SUPPORT PARTNER

We believe passionately in helping leading businesses like yours to get more from their IT.

Our goals are your goals.

By giving you the peace of mind that your computer systems are fit for purpose and by providing you with IT Helpdesk support, we aim to free you up to focus on your business aspirations. mobile

COMMUNICATIONA STRATEGIC APPROACH TO YOUR IT NEEDS

The way in which we use IT to help us do our daily jobs is changing.

The advent of Cloud computing, which utilises the Internet to store, manage, and process data, rather than a local server or a personal computer has given businesses like yours the ability to manage your IT costs more effectively and improve employee productivity.

The key benefits of migrating your existing IT infrastructure to a Cloud based model are:

Cost savings Reduce IT costs by eliminating the need to invest in company-owned Software and Hardware.

Reduce maintenance costs because Software Applications do not need to be installed on each employee’s computer.

Gain flexibility and scalability. As your business needs change your IT infrastructure will need to keep up. In the past this could trigger the need to upgrade or replace Hardware and Software. With Cloud-based computing, you have the ability to scale your IT usage up or down without significant capital expenditure.

Increased productivity Provided your employees have an Internet connection, Cloud-based IT services allow them to check email and access files from any device at any place and at any time.

A team can work on the same document simultaneously, rather than waiting for it to be saved and emailed.

In-built synchronisation. Up-load a document to your Cloud-based IT solution and it will automatically update versions stored on an employee’s personal device.

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COMMUNICATION

Here at Westlake IT, we can advise you on the right type of Cloud-based solution for your business which delivers the best results while ensuring security is tight.

Office 365 for Business provides your business with all the benefits of Cloud computing including, in-built security, back up, automated upgrades and incredible flexibility and agility.

Maximise productivity by giving your people the tools to work anywhere and by enabling them to share information and collaborate in real-time.

Pay via a simple monthly subscription which is charged on a transparent per user basis.

OFFICE 365 FOR BUSINESS

NOT QUITE READY FOR OFFICE 365?

What if you are mostly happy with your existing IT Infrastructure?

What if you want to keep your Server in house and your data hosted locally, but you would like your employees to be able to work on projects as a virtual team?

OneDrive for Business Store files in a central location making it easy for employees to share and collaborate on documents.

Save time by automatically synchronising documents with one or more of your employee’s devices, ensuring everyone is working on the most up-to-date document.

Finally, reduce your on-premises storage costs by moving your files to the Cloud.

OneDrive for Business uses Sharepoint Server 2013 or SharePoint Server Online in Office 365.

What does that mean for you?

Sharepoint Server 2013 If you want to keep your data on a Server physically located on your business premises but still benefit from the store, sync and share features of OneDrive for Business, then SharePoint Server 2013 is the right choice for you. Files are synchronised once an employee’s device is connected to your network.

SharePoint Server Online in Office 365.If you want to eliminate the costs of installing and maintaining an on-site Server, you should consider SharePoint Online in Office 365.The Cloud based SharePoint solution allows for increased flexibility as it synchronises files via an Internet connection, so provided your people are on-line, they can sync files anywhere and at any time.

Westlake IT ON DEMAND

Cost

08.30 - 5.30 Remote Helpdesk Support Talk to an experienced Engineer who can log on to your device and solve your issue

£30.00 for the first 30 mins and £12.00 per 15 mins thereafter

Guaranteed Response Times All our clients have transparent response and fix timeframes so you have predictability and peace of mind

Within 2 working days

Bulk Buy Discounts Buy blocks of hours which you can then use as and when you wish

20% discount on 10+ hours

On-Site Visits Choose to pay for a site visit to audit your IT Infrastructure, provide consultancy or do maintenance services.

£75.00 per hour excluding travel expenses

Jump the Queue Facility The choice to pay for faster response and fix times if your issue is critical to your business.

£75.00 for the first hour and £19.00 per 15 mins thereafter

Keeping your powerful, complex IT systems running efficiently needs professional outsourced IT support and that’s where we come in.

Businesses like yours have also told us they want clarity and transparency of costs from their IT partner so they can manage their budgets.

At Westlake IT we’ve listened to that feedback and developed four straight forward IT support packages:

PAY-AS-YOU-GO

Our Westlake It – On Demand service is flexible and clear. Should you only need support occasionally this is the most cost-effective option for you.

HELPDESK SERVICES

Find out how we can provide IT support your business, call us on 023 9200 7850 email us at info@westlake-it.com or use our contact form.

WESTLAKE IT SUPPORT PACKAGES

You may decide that you want complete predictability with your IT support costs to help you budget more accurately and benefit from additional services not available with our pay-as-you-go service.

We offer three support packages which are costed on a per user basis.

We find our customers prefer this pricing model to the more traditional per device one. This is because your employees often have more than one device and an IT issue can be caused by one of more devices failing to interact correctly.

We want to make sure your people can keep working and minimise productivity loss, so we support the person, including all the IT they might use.

The size of your organisation, its target market and how integral IT is to your ability to deliver to your clients will determine which level of IT support you need.

Westlake IT BUSINESS ESSENTIALS

£11.00 per user per month

3 Mon - Fri 8.30 - 5.30 Remote Helpdesk Support

3 Backup & Disaster Recovery Services 5Gb per user

3 Guaranteed Response Times

3 Key Point of Contact

3 Bi Annual Site Visit to your HQ

3 Annual IT and Customer Service Audit

Westlake IT PREMIUM

£28.00 per user per month

3 Mon - Fri 8.30 - 5.30 Remote Helpdesk Support

3 Mon - Fri 8.30 - 5.30 On-Site IT Support

3 Backup Disaster Recovery Services 10 Gb per user

3 Guaranteed Response Times

3 Senior Account Manager

3 Customisable Monthly Status Report

3 Monthly Site Visit to your HQ

Westlake IT PREMIUM PLUS

£69.00 per user per month

3 24 x 7 x 365 Remote Helpdesk Support

3 24 x 7 x 365 On-Site IT Support

3 Backup Disaster Recovery Services 50 Gb per user

3 Guaranteed Response Times

3 Senior Account Manager

3 Customisable Weekly Status Reports

3 Monthly Site Visits to all your Offices

NB. All prices exclude VAT.

Suite A Unit 17BSomerset HouseHussar CourtWaterloovillePO7 7SGT 02392 007850

www.westlake-it.co.uk

PROUD TO WORK WITH