your mobility services
TRANSCRIPT
You are the proud new owner of an electronic toll badge.
Travel with peace of mind and enjoy smooth and easy motorway journeys as well car park use,
in France and beyond.
Mango Mobilités is with you every step of the way!
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Congratulations!
Contents
01 Installing the badge __________________________3
02 Using the badge ____________________________ 6
03 Mango Mobilités customer account ________12
04 More services with Mango Mobilités ________14
05 Contact ____________________________________17
You can use your badge for all vehicles in:
CLASS 1
Passenger vehicles under 2m in height, with or without a trailer.
CLASS 2
Vans or camper vans, under 3m in height.
CLASS 5
Motorcycles and side cars. To ensure the correct prices are applied, motorcycles and side cars must also keep 4m behind the vehicle in front of them.
Which vehicles can you use your badge for?
For motorcycles, to ensure that your badge is detected by the electronic toll station, place it either:
> On the front windscreen of the motorcycle (with the badge’s label facing down),
> in the tank bag, in the “road map” compartment with a transparent front (with the badge’s label facing down),
> in your jacket pocket, if you don’t have a windscreen or tank bag (with the badge’s label facing towards you).
01 - Installing the badge
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Your badge must be attached using the adhesive holder, beside your rear view mirror, on your windscreen that you have cleaned beforehand.
If your vehicle has an athermic windscreen, install the holder in the shaded area filled with black dots in the middle of the windscreen. If you have any doubts, please read your vehicle’s manufacturer guide.
Don’t throw away the sleeve that contains your badge. This is a protective sleeve. Keep it handy to store your badge when you don’t want it to be detected at the toll station.
How do you attach your badge?
01 - Installing the badge
10 s
CLIC !
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10 s
CLIC !
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10 s
CLIC !
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1. Peel back the adhesive backing on the holder.
2. Stick it onto the windscreen. Press down for a few seconds to ensure it is stuck down.
3. Slide your badge into the holder. You will hear a “click” when your badge is correctly attached.
Badges may become damaged from impacts, limit unnecessary handling.
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How do you use your badge in France?
02 - Using the badge
Instructions
> Never reverse once you’re in a lane, press the “Assistance” button if you have any problems.
> Maintain a safe distance of 4m between you and the vehicle in front.
> Check the height of your vehicle in the lanes equipped with a 2m maximum height gauge.
Your badge must be attached. If your badge is attached, it will be detected.
4 m
Some car parks in France with the symbol and some car parks abroad accept badges as a means of payment. The badge
is detectedYou can
goThe barrier
is raisedThe light turns
to green
Your badge also works in free flow toll systems. For it to be detected, it must be attached correctly. If it is not detected, you will have to pay the toll at a later date.
TOLLZONE
If your badge is not detected:
> When entering the motorway: take a ticket, this will ensure you pay the correct price when you exit the motorway. When exiting the motorway, select a payment lane (green arrow). If you don’t take a ticket, you must pay the toll based on the most expensive tariff, as per Article 17 of our Operating Regulations.
> When exiting the motorway: don’t reverse, get assistance using the toll station terminal.
> Choose one of the no-stopping electronic toll lanes marked
by a sign above or beside the .
> Reduce your speed to 30 km/h and pass through without stopping.
For your label to work correctly, the barcode must be readable at all times. If this is not the case, go to one of our Customer Centres* to get a new label.
* List of Customer Centres at mango-mobilitesbyaprr.com in the “Contact” section
You can use your badge on ALL French motorways and in ALL lanes, regardless of what is displayed above the lane (with the exception of a red cross).
If you decide to use the lanes reserved for electronic toll badges:
> Select one of the lanes with a symbol.
> Proceed at moderate speed, then come to a stop.
> The badge is detected, the light turns green and the barrier is raised: you can go.
French motorways
With your badge, you can also use the “free flow” toll.
If you have a load on the roof (bike, roof box, etc.), or if your vehicle is class 2 (total height between 2 and 3m) or class 5 (motorcycle), you are not permitted to use lanes with a height gauge.
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02 - Using the badge
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If your badge is not detected:
> When entering the motorway, take a ticket then at the exit, select a payment lane with a symbol.
> When exiting the motorway, get assistance using the button available in the lane.
With your topEurop badge, you can use 2 types of lane:
> Select one of the no-stopping lanes reserved exclusively for electronic tolls.
> Reduce your speed to 30 km/h when passing through lanes reserved for electronic tolls.
> You can also use one of the lanes that authorise all means of payment.
> The badge is detected, the light turns green and the barrier is raised: you can go.
Spanish motorways02 - Using the badge
> Select one of the lanes reserved for electronic tolls (and free flow).
> You don’t have to do anything. The gantries installed on the motorways detect your badge and record your journey.
> Free flow motorways (with no toll station) are indicated by “Electronic toll only” signs.
If your badge is not detected:
> In lanes with a toll station, the light in the lane will remain yellow. As is the case with free flow motorways, don’t stop. You don’t have to do anything. Your vehicle’s licence plate will be read (linked to your badge) and will allocate the journey and invoicing to your badge.
> Reduce your speed to 40-60 km/h to pass through lanes reserved for electronic tolls.
Portuguese motorways
With your topEurop badge, you can use 2 types of lane:
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02 - Using the badge
With your topEurop badge, you can use 2 types of lane:
02 - Using the badge
If your badge is not detected, on motorways with toll stations:
> When entering the motorway, take a ticket then at the exit, select a payment lane with a T symbol. Insert the ticket. Your vehicle’s licence plate will be read (linked to your badge) and will allocate the journey and invoicing to your badge.
> When exiting the motorway, get assistance using the button available in the lane.
on free flow motorways:
> Your vehicle’s licence plate will be read (linked to your badge) and will allocate the journey and invoicing to your badge.
> Select one of the yellow toll lanes reserved exclusively for electronic tolls.
> You can also use one of the lanes T that authorise mixed means of payment.
> Motorways with a free flow system (with no toll barrier).
> Reduce your speed to 30 km/h to pass through lanes reserved for electronic tolls.
> You don’t have to do anything. The gantries installed on the motorways detect your badge and record your journey.
Italian motorways
The badge is also accepted in some car parks and ferry companies to Sicily.
The Fréjus and Mont Blanc tunnels are not equipped with electronic toll systems and therefore do not accept the badge as a means of payment.
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To log in, go to mango-mobilitesbyaprr.com “Customer Space” section. Enter your 12-digit user name (that starts with 250) that you can find on your badge and invoices. When logging in for the first time, click on “forgotten password”, you can then change it.
Easily manage your electronic toll account
> View and manage your electronic toll offers
> Order an extra badge or badge holder
> Replace, free of charge your badge in the event of normal wear and tear of the batteries
> Declare your badge lost or stolen
> Access your Infini-t loyalty programme
> Find the documents you need to manage your account (general and specific terms and conditions of sale, etc.)
> View or edit your personal information
> View and download your invoices
> View your journeys for the current month
> Contact Customer Service
> Read our frequently asked questions
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03 - Mango Mobilités customer account
View your invoices, your journeys
pending invoicing
Declare your badge lost, order
a badge holder
Edit your details, contact Customer Service
New services, coming soon… Download the app
for free from
Discover the mobile app
To log in, enter your 12-digit user name (that starts with 250) that you can find on your badge and invoices.
250 _ _ _ _ _ _ _ _ _
When logging in for the first time, click on “forgotten password”, you can then change it.
For secure management of your electronic toll account, download the Mango Mobilités app free of charge.
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04 - More services with Mango Mobilités
log in
Charge your electric vehicle easily
With the KiWhiPass, card, charging your electric or hybrid vehicle is easy!
KiWhiPass, from Mango Mobilités, can be used to access and pay at electric charging stations from France’s leading rapid charging network.
It also provides access to a European network that is constantly developing!
Discover your options and the interactive card for charging stations at kiwhipass.fr.
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04 - More services with Mango Mobilités
Besançon
Chambéry
CrollesVoreppe
Isle-d’Abeau SudBron
Villefranche-sur-Saône
Millau
Fleury
Beynost
Mâcon
Saint-Martin-Bellevue
Annecy-la-Ripaille
Saint-Apollinaire
Beaune
Clermont-Ferrand
Opening hours for Customer Centres can be found at mango-mobilitesbyaprr.com “Contact” section
Go to mango-mobilitesbyaprr.com in the “Help” section to read our FAQ
Annecy-la-Ripaille BronCrollesChambéryIsle-d’Abeau SudMillau CEVMSaint-Martin-BellevueVoreppe
BeauneBesançonBeynostClermont-FerrandFleuryMâconSaint-ApollinaireVillefranche-sur-Saône
Find us
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05 - Contact
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Happy travels!
Mango Mobilités, an APRR group brand
For several years, the APRR group has been committed to developing and promoting all types of mobility. By creating Mango Mobilités, APRR makes your short and long-distance journeys easier, and invites you to come along thanks to its tailor-made services for all on motorways and beyond.