your new bus routes - calgary transit new bus routes starting september 5, 2016 | riders guide call:...
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Your new bus routesStarting September 5, 2016 | Riders Guide
Call: 403-262-1000 | calgarytransit.com/2016ServiceReview
Project HistoryFe
b. 8
Feb.
11
Feb.
17
Feb.
22
Feb.
23
Mar
. 3
Mar
. 11
Mar
. 7
Mar
. 14
Info session at SAIT
Mar
. 16
Mar
. 17
Five open houses
Five engagement meetings with seniors
Two consultation sessions with community
representativesSix pop-up information sessions
at CTrain StationsInfo session at
the U of C
Online feedback form
The goal of the 2016 Transit Service Review was to modify some existing bus routes to provide more efficient and effective service. The modified routes should be more direct, frequent, and easier to understand.
Five considerations were taken into account with new proposed routes:
• Avoid duplication of service along a road or corridor
• Provide higher frequency service (buses come more often)
• Create more direct routes
• Provide longer hours of service in the evenings and weekends
• Make transit more efficient by spending less and providing better service
PUBLIC FEEDBACK Throughout February and March 2016 we shared new bus route proposals online and at open houses, and collected feedback from thousands of transit users. We incorporated public feedback as much as possible in designing the new routes.
WHAT WE ASKEDFor each route identified, participants were asked to comment on the proposed change.
• What works about this route plan?• What doesn’t work about this route plan and why?• What suggestions do you have that could
improve this route?
WHAT WE HEARD• Increase in service span• Increase in frequency• Services to University of Calgary, Market Mall,
and Foothills Medical Centre• Array of services at Dalhousie Station• Simple, direct route concepts
2016 Service Review Riders Guide | 1
CONTENTSCustomer Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Frequently Asked Questions . . . . . . . . . . . . . . . . . . 2
Frequently Asked Questions . . . . . . . . . . . . . . . . . . 3
New Routes - Overview Map . . . . . . . . . . . . . . . . . . 4
Route Alternatives . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Route 8 - North Pointe/Brentwood . . . . . . . . . . . . 7
Route 9 - Dalhousie/Sunnyside . . . . . . . . . . . . . . . . 8
Route 10 - City Hall/Southcentre . . . . . . . . . . . . . . 9
Route 31- Dalhousie/University . . . . . . . . . . . . . . 10
Route 53 - Greenwood/Brentwood . . . . . . . . . . . 11
Route 65 - Market Mall/Downtown West . . . . . . 12
Route 90 - Bridgeland/Parkhill . . . . . . . . . . . . . . . 13
Route 97 - South Ranchlands/Scenic Acres . . . . 14
Route 105 - Dalhousie/Lions Park . . . . . . . . . . . . 15
Route 113 - North Ranchlands/Scenic Acres . . . 16
Route 120 - North Silver Springs . . . . . . . . . . . . . 17
Route 134 - South Silver Springs . . . . . . . . . . . . . 18
Route 404 - North Hill. . . . . . . . . . . . . . . . . . . . . . . . 19
Route 412 - Bow Trail . . . . . . . . . . . . . . . . . . . . . . . . 20
Route 422 - Dalhousie/Montgomery . . . . . . . . . . 21
Accessibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Transit Information . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Fares and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Customer Benefits
BENEFITS Here a few of the benefits and improvements the new routes will bring:
• Upgrades almost all affected service to a minimum of 30 minute frequency, 15 hours a day
• Increase in service to Foothills Medical Centre from Dalhousie Station, Brentwood Station, 5th Avenue corridor, and Sunnyside
• Improves connection to Alberta Children’s Hospital from Dalhousie Station and connecting routes
• Improves service to and through the University of Calgary
• Direct, frequent routes to Market Mall, Northland Mall, and North Hill Mall
• More frequent service in Ranchlands, Silver Springs, and Scenic Acres, operating two ways until end of service
• Restores evening service to Bridgeland
• Service is simpler and more legible to our customers
2016 Service Review Riders Guide | 1
2
Frequently Asked Questions
When will these changes come into effect?Route changes will come into effect on Monday, September 5, 2016. Why was this service review conducted?The routes involved in the service review were underperforming in terms of ridership, with many having received service cuts in recent years. This has resulted in a lack of base service (a bus at least every 30 minutes, 15 hours a day, 7 days a week) throughout many established communities. The goal of the service review was to create simpler, more frequent bus routes that run later into the evenings and on weekends, with the limited resources available.
Why does my route no longer go directly to downtown?Direct bus service through downtown is relatively slow and expensive to operate. These routes do not have high enough ridership to continue this service while also meeting frequency and service span goals. The savings have been reinvested in higher frequency as well as evening and late night service in the affected communities. Alternative service is available on the CTrain which is undergoing a significant capacity increase with the introduction of 4-car trains. Alternative bus services are also available on Routes 1, 4, 5, and the new Route 90.
Why does my trip now require me to make a transfer?Transfer-free services are appealing for many. However, when a bus network is overly oriented towards avoiding transfers, it results in significant route duplication as well as slow, circuitous routes. The result is a network with relatively low ridership, low frequency, and short service span (do not operate into the evenings or weekends). A transfer-based bus network allows for higher frequencies and longer service span due to the more efficient use of bus service hours.
Will the bus schedules align well for transfers?To the greatest extent possible, bus arrival and departure times at major transfer points such as LRT stations will be scheduled to minimize wait times for transfers between routes. There is also the possibility of interlining routes at certain times of day to minimize the need to transfer. For example, the Route A bus may turn into a Route B bus at an LRT station. Interlining of shorter routes gives Calgary Transit greater flexibility in targeting service for particular needs at particular times.
My route seems busy to me, so how could the ridership be low?Routes may be busy at certain times of day, in certain stretches, or in one direction. However, the overall ridership may still be low. Calgary Transit conducts regular passenger counts and data from recent years shows that ridership on these routes is too low to continue as is, so changes had to be made. Customers may not notice the lack of ridership, because many of them are not on the buses that lack riders.
2016 Service Review Riders Guide | 3
Why not just run buses in the peak hours in the peak direction if overall ridership is low?Single-purpose peak buses, such as express routes, are expensive as they spend a greater proportion of travel time out-of-service than regular bus routes. In other words, they spend a lot of time driving to the starting point of the route with no customers on board.
How were the routes designed?The routes were planned based on design objectives to reduce service duplication, increase frequency, make routes more direct, and expand all-day service.
I don’t think the new routes are better for me, so why is Calgary Transit claiming to improve things?It is possible that some people may not find an improvement with these changes. Calgary Transit believes the new network is an overall improvement, but some particular trips may be negatively impacted. Unfortunately, is not possible to ensure that the bus network does all things for all people. However, through the planning and engagement process, we have worked to ensure that the vast majority of people have good access to bus service that connects to the wider transit network.
How will I know which bus stops are changing?Affected bus stops will have signs posted indicating future routes or any route removals one month in advance of the changes. These signs direct customers to the website or the Calgary Transit call centre for more information.
Will Calgary Transit monitor these changes?Calgary Transit will closely monitor the new routes in terms of ridership, reliability, and customer concerns. It is possible that some elements of the plan will be revised in the near future based on this monitoring. If services are not performing to expectations, Calgary Transit is prepared to adjust as needed.
How can I submit a comment, complaint or suggestion?You can submit feedback online, or by calling 403-262-1000.
Visit calgarytransit.com/2016ServiceReview for more information
Frequently Asked Questions
2016 Service Review Riders Guide | 54
New Routes - Overview MapYMCA
LEGEND
2 Av SW
3 Av SW
4 Av SE4 Av SW
5 Av SE5 Av SW
9 Av SW
Cent
re S
t N
6 St
NE
Edmonton Tr NE
6 Av SE
4 St
SW
1 St
SW
8 St
SW
11 S
t SW
1 St
SE
Mac
leod
Tr S
E
5 Av NW
2 Av NW
5 Av NW5 Av NW
8 Av NW
6 Av NW
Kensington Rd NW
10 S
t NW
4 St
NW
16 Av NW 16 Av NE
12 Av NE
8 Av NE
16 Av NW
21 Av NW
20 Av NW20 Av NW
13 Av NW12 AV NW
14 S
t NW
19 S
t NW
Morley Tr NW
Crow
child
Tr N
W
University Dr NW
29 S
t NW
West Cam
pus Bv NW
16 Av NW
John Laurie Bv NW
Northmount Dr NW
Capri Av NW
Charlesw
ood Dr N
W
Brisebois Dr N
W
Northmount Dr NW
24 Av NW
32 Av NW
Bowness Rd NW
16 Av NW
Hom
e Rd
NW
46 St NW
48 St NW
52 Av NW
Shaganappi Tr NW
40 Av NW
Varsity Dr NW
49 S
t NW
Sarcee Tr SW
Sha g
ana p
pi T
r NW
Dalh
ousie Dr NW
Crowchild Tr NW
Varsity Estates Dr NW
Dalhart Rd NW
53 St
NW
Dalton Dr N W
53 S
t NW
53 S
t NW
39 S
t NW
31 Av NW
34 Av NW
46 Av NW
Bowness Rd NW
63 S
t NW
Sarc
ee Tr
NW
66 Av NW
Aspen Wy NW
16 Av NW
83 St N
W
85 S
t NW
77 S
t NW
Juni per Dr NW
Foothills Medical Centre
Alberta Children’s Hospital
University of Calgary
Market Mall
Stoney
Tr N
W
Robert Thirsk
Nor
thla
nd D
r NW
John Laurie Bv NWCrowchild Tr NW
Ran c hvie w
Dr N
W
Northland Mall
Silver S prings
Ga
NW
Silv
erda
le D
r
Silver S prin
gs D
r NW
John Laurie Bv NW
Ranchview Dr NW
Ranc hlands Bv NW
54 Av NW
Silver R idge Dr NW
Silver Springs Rd NW
Silver Sprin gs Bv NWSilver Springs Rd NW
Hawkwood Rd NW
Hawkwood D
r NW
Ran
cher
o D
r NW
Silve
rgrove Dr NW
Nose
Hill D
r NW
N ose
Hill
Dr N
W
Scenic Acres D
r N W
Sceni c Acre
s Bv N
W
Scur
�eld
Dr N
W
Scenic Acres Li NW
Ston
ey T
r NW
Crowfo
ot Pa N
W
Crow
foot Cr NW
Crowfoot Wy NW
Crowfoot Crossing
14 S
t NW
19 S
t NW
23 S
t NW
10 S
t NW
Crow
child
Tr N
W
53 53
45 STREET
2, 6, 70, 72, 73 93, 94, 306, 412
WESTBROOK
WESTGATE
Bow Tr SW
45 S
t SW
13 Av SW
17 Av SW
8 Av SW
49 S
t SW 46
St S
W
37 S
t SW
45 S
t SW
Spruce Dr SW
Spru
ce D
r SW
33 S
t SW
PARKHILL TO EAU CLAIRE
7TH ST 4TH ST
CITY HALL8TH ST 6TH ST 3RD ST
1ST ST
CENTRE ST
11 Av SW
12 Av SW
4 St
SW
17 Av SW
8 St
SW
7 St
SW
6 St
SW
Elbow
Dr SW
4 S t
SW
34 Av SW Missio n Rd SW
4 St
SW
Mac
leod
Tr S
42 Av SE
2 Av SW
3 Av SW4 Av SW
5 Av SW
1 St
SW
1 St
SW
4 Av SE5 Av SE
6 Av SE
90BRIDGELAND/MEMORIAL
10, 17ERLTON
10VICTORIA PARK
10, 30, 9039 AVENUE
SUNALTA
WEST/KERBY
CITY HALL
4, 5, 9 SUNNYSIDE
SAIT/ACAD/JUBILEE
9, 20UNIVERSITY
9, 31, 54, 76, 77 97, 105, 113, 120, 134, 154, 181, 422, 429
DALHOUSIE
8, 20, 53, 65, 72 73, 91, 181, 408
BRENTWOOD WEST
BRENTWOOD EAST8, 9, 53
BANFF TRAIL
19, 40, 89, 91 105, 404, 414
LIONS PARK
40, 76, 97, 113, 120, 134 199, 299
CROWFOOT
8
8
9
9
9
910
31
3165
65
65
90
90
90
90
9797113
113
105
105
120
134
404
404
412
422
422
422
City Hall - Southcentre
Dalhousie - Sunnyside
South Ranchlands - Scenic Acres
South Silver Springs
CTrain Line
CTrain StationDalhousie - Lions Park
North Ranchlands - Scenic Acres
Dalhousie - Montgomery
Bow Trail
Unchanged Bus RouteNorth Hill
North Pointe - Brentwood
Market Mall - Downtown West
Bridgeland - Parkhill
Dalhousie - University
Brentwood - Greenwood North Silver Springs
8
9
10
31
53
65
90
97
105
113
120
134
404
412
422
6
Route Alternatives - Effective September 5, 2016
Current Route New Route Alternative(s)
8 8
9 9, 19, 31, 53, 72/73, 90, 91
10 8, 9, 10, 31, 65, 105, 422
22/122 9, 65, 105, 422
37/1378, 9, 31, 65, 73/73, 91, 97,
105, 113, 408
43/1438, 9, 31, 65, 73/73, 91, 97,
105, 113,120, 408
Current Route New Route Alternative(s)
145 9, 20, 72/73, 105
404 2, 4/5, 19, 404
405 1, 9, 20, 72/73, 105, 404
407 53, 65
412 6/7, 91, 412
419 6/7, 9, 90, 404
This service review created simpler, more frequent bus routes that run later into the evenings and on weekends. Below are the new alternative routes you can take beginning September 5, 2016.
2016 Service Review Riders Guide | 7
Route Alternatives - Effective September 5, 2016 Route 8 - North Pointe/Brentwood
NW
SW
NE
SE
NORTH
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
HarvestHills Bv Country Village Rd
CountryVillage Li
CountryVillage Way
Charle
swoo
d Dr
32 Av NW
52 Av NW
31 S
t
Brent
woo
d Rd
Briseb
ois
Dr
Northland Dr Northmount Dr
Sha
gana
pp
iTr
John Laurie Bv
Edgemont Bv
Country Hills Bv
Shag
anapp
i Tr
HiddenValley Dr
HiddenRidge Cl
HiddenRidge Vw Hidden
Hills Tc Hidden Valley Dr
BeddingtonTr
HiddenCreek Pt
Hidden Creek Dr Hidden Valley Li
HiddenCreek Wy
PanamountBv
PanamountSt
Pano
rama H
ills Bv
Panam
ount R
d
Panamount H
l
Panamount Bv
Dalhousie Dr
B
C
D
Crow
child Tr
Hidden Valley Dr
8, 86, 114, 142, 301, 420, 421, 425, 430
HIDDEN VALLEY
EDGEMONT
BRENTWOOD
UNIVERSITYOF CALGARY
NorthlandVillage
Shoppes
PANORAMA HILLS
E
BRENTWOOD
NORTH POINTE
HiddenSpring Gr
Shagan
app
i Tr
Crowchild Tr
8, 9, 20, 53, 65, 72,73, 91, 181, 408
Hidden Creek Bv
A
40 Av N W
North Pointe/Brentwood
Route 8
REVISED 2016 SEPTEMBER
Frequency (minutes)Peak Off-Peak
5 - 10 20 - 30
Route 8
Last bus runs until approx. 12:00 AM
8
Route 9 - Dalhousie/Sunnyside
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
BRENTWOOD
DALHOUSIE
SUNNYSIDE
UNIVERSITYOF CALGARY
BRENTWOOD8, 9, 20, 53, 65, 72,73, 91, 181, 408
DALHOUSIE9, 31, 54, 76, 77, 97,105, 113, 120, 134, 154, 181, 422, 429
NW
SW
NE
SE
NORTH
NorthlandVillage
BrentwoodVillage
ShoppingCentre
McMahonStadium
SUNNYSIDE4, 5, 9
UNIVERSITY9, 20
2 Av N
W
10 S
t N
W
4
5
14 S
t N
W
5 Av NW6 Av NW5 Av NW
65414
65, 404414
19 S
t N
W
23 S
t N
W
6 Av
Cro
wch
ild
Tr
NW
72
73
404
404
20 40
FOOTHILLSHOSPITAL9, 20, 40, 91
Unwin
Rd
WESTHILL-
HURST
29 S
t N
W
1973
University D
r NW
Brentwood Rd
Charle
swoo
d Dr
105
Briseb
ois
D
r NW
PARKDALE
32 Av NW
24 Av NW
UNIVERSITYLOOP9, 19, 20, 31, 72, 73
52 Av NW
Dalton D
r
105
Dalhousie Dr NW
3172
20, 6572
73, 91408
Campus D
r
Northmount Dr
Sha
gan
app
i Tr
27 S
t 7 Av NW
4Av
8105
Northland
Dr
Dalfo
rd R
d
A
8
B
C
DE
16 Av NW
Uxb
rud
ge
Dr
NW
F
Dalhousie/Sunnyside
Route 9
REVISED 2016 SEPTEMBER
Frequency (minutes) Peak Off-Peak
15 30
Route 9
Last bus runs until approx. 11:00 PM
2016 Service Review Riders Guide | 9
Route 10 - City Hall/Southcentre
Frequency (minutes)Peak Off-Peak
30 30
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
PARKHILL
ANDERSON10, 29, 35, 56, 81,92, 96, 182, 409
CHINOOK10, 23, 36, 41, 47, 66, 72,73, 81, 136, 410, 506
NW
SW
NE
SE
NORTH
South-centreMall
ChinookCentre
CITY HALL10, 69, 300
39 AVENUE30, 90
ERLTON/STAMPEDE17
VICTORIA PARK/STAMPEDE
1 S
t S
E
4 Av S
9 Av1 S
t S
W
Mac
leod
Tr
17 25 Av SW
Mission Rd
90
3090
42 Av SE30
81 50 Av SE
4 S
t S
W
Mac
leod
Tr S
72 58 Av SW
61 Av
58 Av SE 6673
StampedePark
Mac
leo
d T
r
Glenmore Tr 23, 36, 41,136, 410
4781
Fa
i rmount D
r SE
Heritage Dr SE 39410
39410
90 Av SE Acadia Dr 7980
Southland Dr SE 3939 Fairm
ount D
r
B
ona ven-
t ure Dr Willingdon Bv80
MANCHESTER
FAIRVIEW
ACADIA
WILLOWPARK
A
B
C
D
City Hall/Southcentre
Route 10
REVISED 2016 SEPTEMBER
Route 10
Last bus runs until approx. 12:00 AM
10
Route 31- Dalhousie/University
DALHOUSIE
VARSITY
UNIVERSITYHEIGHTS
MONTGOMERY
UNIVERSITYOF CALGARY
DALHOUSIE9, 31, 54, 76, 77, 97,105, 113, 120, 134, 154, 181, 422, 429
MarketMall
AlbertaChildren’sHospital
UNIVERSITYLOOP9, 19, 20, 31, 72, 73
VarsityEstates Dr
422
VarsityEstates Dr
422
53 S
t N
W
Dalhousie Dr
54, 77,154, 429
76, 97,113
53 S
t N
W53
St
NW
Varsity Dr NW65
40 Av NW53
49 S
t NW
34 Av
32 Av NW32 Av50 S
t48
St
422
53408
32 Av NW 72, 91,408
39 S
t N
W
24 Av NW
91
W C
ampus D
r
West
Campus
Wy
A
B
C
Dalhousie/UniversityRoute 31
REVISED 2016 SEPTEMBER
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
NW
SW
NORTH
NE
SE
Frequency (minutes)Peak Off-Peak
15 20 - 30
Route 31
Last bus runs until approx. 12:00 AM
2016 Service Review Riders Guide | 11
Route 53 - Greenwood/Brentwood
BO
WN
ES
S
GR
EE
NW
OO
DV
AR
SIT
Y
UN
IVE
RS
ITY
OF
CA
LG
AR
YM
ON
TG
OM
ER
Y
Mark
et
Mall
32 A
v N
W
40 A
v N
W
31 408
31, 6
542
2
49 St NW
Home Rd NW
Brentwoo
d R
d
BR
EN
TW
OO
D8,
9, 2
0, 5
3, 6
5, 7
2,73
, 91,
181
, 408
31 St
Vars
ity D
r
65
422
408
48
St
Bo
ww
oo
d D
r40Bo
wne
ss R
d NW
4040 77 St NW
Bowne
ss R
d
1
Bowness R
d 1
Asp
en W
y
Jun
iper
D
r
83 St NW
40
AB
CD
Greenwood/Brentwood
Route 53
REVISED 2016 SEPTEMBER
LEG
END
Ro
ute
Bus
Ter
min
al
CT
rain
Lin
e
CTr
ain
Sta
tio
n
Tim
e P
oin
t
Inte
rsec
ting
Ro
ute
Par
k an
d R
ide
A
NW
SW
NO
RT
H
NE
SE
Frequency (minutes) Peak Off-Peak
20 30
Route 53
Last bus runs until approx. 11:00 PM
12
Route 65 - Market Mall/Downtown West
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
VARSITY
BRENTWOOD8, 9, 20, 53, 65, 72,73, 91, 181, 408
NW
SW
NE
SE
NORTH
2072
49 S
t N
W
MarketMall
32 Av NW 31408
53408
422
48 S
t
40 Av NW53
53 S
t N
W
31422
Varsity Dr NW
40 Av
Charle
s-
wood Dr
24 S
t N
W
Morley Tr NW
19 St N
W
105
20 Av NW
105404414
404
89414
19
CAPITOLHILLBANFF
TRAIL
40, 8991, 105
LIONS PARK19, 40, 89, 91,105, 404, 414
16 Av NW
8 Av NW
6 Av NW 5 Av NW
Kensington Rd NW1 1
9 9
404
9 Av SW 11 S
t
DOWNTOWNWEST/KERBY
HILL-HURST
WESTHILLHURST
14 Av NW
14
St
NW
14 S
t N
W
31 St NW
SAIT
19, 4091
408 32 Av NW
A
6 Av
B
C
D
Sha
gana
pp
iTr
NW
Market Mall/Downtown West
Route 65
REVISED 2016 SEPTEMBER
Frequency (minutes) Peak Off-Peak
20 40
Route 65
Last bus runs until approx. 11:00 PM
2016 Service Review Riders Guide | 13
Route 90 - Bridgeland/Parkhill
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
NW
SW
NE
SE
NORTH
Eau ClaireMarket Chinese
CulturalCentre
8 St SWCity Hall
39 AVENUE30, 90
BRIDGELAND/MEMORIAL90
1 Av NE
BRIDGELAND
CHINA-TOWN
EAUCLAIRE
Ed
mo
nto
n
Tr
NE
4 S
t N
E
12 S
t N
E
McDougall Rd
Memorial Dr NE
54
5 Av SE
11 Av SW
12 Av SW
6 Av SE3
St
1 S
t S
W
2 Av SW
6 S
t S
W
8 S
t S
W
7 S
t
BELTLINE
MISSION
ROXBORO
PARKHILL
CLIFFBUNGALOW
RIDEAUPARK
213
317
6
SheldonChumirHealthCentre
17 Av SW 67
4 St S
W
26 Av SWElbow Dr SW3
4 St S
W
34 Av M ission Rd
Mac
leod
Tr
42 Av SE
39 Av SE
3010
10
17
A
BF
CE
D
5 S
t
5 Av
Bridgeland/Parkhill
Route 90
REVISED 2016 SEPTEMBER
Frequency (minutes) Peak Off-Peak
30 30
Route 90
Last bus runs until approx. 11:00 PM
14
Route 97 - South Ranchlands/Scenic Acres
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
DA
LH
OU
SIE
DA
LH
OU
SIE
9, 3
1, 5
4, 7
6, 7
7, 9
7,10
5, 1
13, 1
20, 1
34,
154,
181
, 422
, 429
CR
OW
FO
OT
40, 7
6, 9
7, 1
13,
120,
134
, 199
, 299
NW
SW
NE
SE
NO
RT
H
Cro
wfo
ot
Cro
ssin
g
54, 7
7,15
4, 4
29
3142
2
53 St NW
8, 10
5
Dal
hous
ie D
r NW
Ra nc
hvi
ew Dr76 113
Ranchla
nds
Bv
NW
RA
NC
HL
AN
DS
Nose Hill D
r NW
40
Scu
r�el
d D
r NW
Sce n ic A
cres
Dr N
W
SC
EN
ICA
CR
ES
Sceni
c A
cres
B
v N
W
120
134
Cro
wfo
ot
Wy
NW
Crow- foot Pr
Arbo
urLa
ke R
d
299
A
B
Sarcee Tr NW
Sca
ndia
Bay
NW
C
D66
Av
NW
Ranc
h-vi
ew L
i
South Ranchlands/Scenic AcresRoute 97
Frequency (minutes)Peak Off-Peak
15 30
Route 97
Last bus runs until approx. 12:00 AM
2016 Service Review Riders Guide | 15
Route 105 - Dalhousie/Lions Park
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
DALHOUSIE
NW
SW
NE
SE
NORTH
LIONS PARK19, 40, 89, 91,105, 404, 414
NorthlandVillage
SAIT
DALHOUSIE9, 31, 54, 76, 77, 97,105, 113, 120, 134, 154, 181, 422, 429
9Dalton Dr N
W
Dalhousie Dr NW
52 Av NW 9
No
rthl
and
Dr
Northmount Dr NW
Sha
gan
app
i Tr
8
Bris
eboi
s D
r NW
9
8, 9
Cha
rlesw
ood
Dr
2073
Northmount Dr NW2072
BRENTWOOD
CHARLESWOOD
COLLINGWOOD
19 St NW
BANFFTRAIL CAPITOL
HILL
Morley Tr NW
65
20 Av NW 65404414
404
19
65404414
19 St N
W
16 Av NW
14 St
14 Av NW
76, 97113
19, 4091
65, 89
Dal
ford
Rd
A
B
C
Dalhousie/Lions Park
Route 105
REVISED 2016 SEPTEMBER
Frequency (minutes)Peak Off-Peak
15 - 30 30
Route 105
Last bus runs until approx. 9:00 PM
16
Route 113 - North Ranchlands/Scenic Acres
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
DA
LH
OU
SIE
CR
OW
FO
OT
40, 7
6, 9
7, 1
13,
120,
134
, 199
, 299
NW
SW
NE
SE
NO
RT
H
Cro
wfo
ot
Cro
ssin
g
Cro
wfo
ot
Lib
rary
&YM
CA
54, 7
7,15
4, 4
29
3142
2
53 St NW
8, 10
5
Dal
hous
ie D
r NW
Ra nc
hvi
ew Dr
RA
NC
HL
AN
DS
HA
WK
WO
OD
Nose Hill D
r NW
40S
cur�
eld
Dr N
W
Scenic Ac
res
Dr N
W
SC
EN
ICA
CR
ES
Cro
wfo
ot W
y N
WCrow- foot P
r
97
Ra
nchv
iew
Dr
NW
Ranch-
lands Bv
76
DA
LH
OU
SIE
9, 3
1, 5
4, 7
6, 7
7, 9
7,10
5, 1
13, 1
20, 1
34,
154,
181
, 422
, 429
Ranchero Dr N
W
Arbo
urLa
ke R
d
299
Crow
foot
Cr
John
Lau
rie B
v
199
Haw
kwood Rd
Haw
kwood Dr NW
76
Sceni
c A
cres
B
v N
W
120
134
A
B
E
C
D
Sarcee Tr NW
66 A
v N
W
Ranc
h-vi
ew L
i
North Ranchlands/Scenic Acres
Route 113
REVISED 2016 SEPTEMBER
Frequency (minutes)Peak Off-Peak
15 30
Route 113
Last bus runs until approx. 12:00 AM
2016 Service Review Riders Guide | 17
Route 120 - North Silver Springs
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
DALHOUSIE
VARSITY
CROWFOOT40, 76, 97, 113,120, 134, 199, 299
NW
SW
NE
SE
NORTH
54, 77,154, 429
31422
53 S
t N
W
Dalhousie Dr NW
Crowchild Tr NW
Nos
e H
ill D
r NW
SCENICACRES
SILVERSPRINGS
Cro
w-
foot
Pr
DALHOUSIE9, 31, 54, 76, 77, 97,105, 113, 120, 134, 154, 181, 422, 429
76, 9
711
3
ScenicAcres Bv
40134
Silv
er S
pri
ngs
Ga
NW
Spr
ings
Dr
Silver
Silver Springs Rd
Silv
er-
dal
e D
r
54 Av NW
SilverRidge Dr
134
134
Silvergrove Dr NW
Sce
nic
Acr
es D
r N
W
Scur�el d Dr NW
97
113
A
Silver Springs Bv
B
C
North Silver Springs
Route 120
REVISED 2016 SEPTEMBER
Frequency (minutes)Peak Off-Peak
15 30
Route 120
Last bus runs until approx. 12:00 AM
18
Route 134 - South Silver Springs
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
DALHOUSIE
VARSITY
CROWFOOT40, 76, 97, 113,120, 134, 199, 299
NW
SW
NE
SE
NORTH
54, 77,154, 429
31422
53 S
t N
WDalhousie Dr NW
Crowchild Tr NW
SCENICACRES
SILVERSPRINGS
Cro
w-
foot
Pr
DALHOUSIE9, 31, 54, 76, 77, 97,105, 113, 120, 134, 154, 181, 422, 429
76, 9
711
3
ScenicAcres Bv
Silv
er S
pri
ngs
Ga
NW
Silv
er-
dal
e D
r
54 Av NW
Sce
nic
Acr
es D
r N
W
Scur�el d Dr NW
97
113
40
Nos
e H
ill D
r NW
S i lver Ridge Dr NW
Silver Springs R d NW Silve r
Sp
rin gs Bv
120
120
Silv
erS
prin
gs B
v
SilverSprings Bv
120
A
B
C
South Silver Springs
Route 134
REVISED 2016 SEPTEMBER
Frequency (minutes)Peak Off-Peak
15 30
Route 134
Last bus runs until approx. 12:00 AM
2016 Service Review Riders Guide | 19
Route 404 - North Hill
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
CAPITOLHILL
BANFFTRAIL MT PLEASANT
NW
SW
NE
SE
NORTH
NorthHillMall
22A
St
19 S
t N
W
LIONS PARK19, 40, 89, 91,105, 404, 414
Kensington Rd NW
WESTHILLHURST
SAIT
BethanyCare Centre
12 Av NW
14 Av NW
11
9 9
19 S
t N
W
23 S
t N
W
5 Av NW 6 Av NW95 Av
8 Av NW
15 S
t
65414
89414
65105
14 S
t N
W20 Av NW
21 Av NW
13 S
t
14
St
NW
19, 6589, 91
65, 89
10 S
t
NW
4
2
2
5
20 Av NW
7 S
t N
W
24 Av NW
4 S
t N
W
14 Av NW
19, 4091
40, 8991, 105
16 Av NW 19
A
B
12 S
t
C2 Av
North Hill
Route 404
REVISED 2016 SEPTEMBER
Frequency (minutes)Peak Off-Peak
60 60
Route 404
Last bus runs until approx. 7:00 PM
20
Route 412 - Bow Trail
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
NW
SW
NE
SE
NORTH
WESTBROOK2, 6, 70, 72, 7393, 94, 306, 412
WESTGATE
WestbrookMall
45 S
t S
W Bow Tr SW
8 Av SW
Wes
t-m
inst
er D
r49
St S
W 46 S
t
93
93
93
70
37 S
t S
W
73
7072
Sp
ruce
Dr
33 S
t S
W
6, 94306
ROSSCARROCK
WILDWOOD
SPRUCECLIFF
A
B
Bow Trail
Route 412
REVISED 2016 SEPTEMBER
Frequency Peak Off-Peak
20 20
Route 412
Last bus runs until approx. 10:00 PM
2016 Service Review Riders Guide | 21
Route 422 - Dalhousie/Montgomery
DALHOUSIE
VARSITY
MONTGOMERY
DALHOUSIE9, 31, 54, 76, 77, 97,105, 113, 120, 134, 154, 181, 422, 429
MarketMall
53 S
t N
W
40 Av NW53
34 Av
32 Av 50 S
t
32 Av NW
54, 77,154, 429
53 S
t NW
66 Av NW
76, 97,113 Dal
hous
ie Dr NW
Dalhousie D r NW
Dalhart Rd NW
Dr N
W
Dalto
n
Dr NW D
alt
on
8105
105
31
31
Vars
ity E
stat
es D
r NW
Varsity Dr NW65
408
48 S
t N
W
Ho
me
Rd
NW
49 S
t N
W
Bow
ness Rd
40408
153
Bowness Rd
140
A
B
C
Dalhousie/Montgomery
Route 422
REVISED 2016 SEPTEMBER
LEGENDRoute
Bus Terminal
CTrain Line
CTrain Station
Time Point
Intersecting Route
Park and Ride
A
NW
SW
NORTH
NE
SE
Frequency Peak Off-Peak
30 60
Route 422
Last bus runs until approx. 8:00 PM
22
Accessibility
CALGARY TRANSIT ACCESSThrough our Calgary Transit Access division, we provide specialized transit service for people with disabilities or reduced mobility. They are responsible for assessing eligibility, coordinating bookings, scheduling and dispatching shared ride, door-to-door service.
Travel training provides customers with an improved understanding and confidence to take public transit. Each customer will experience three to five one-on-one sessions that are based on their individual needs and abilities. Want to book travel training or have questions? Give us a call!
Calgary Transit Access: 403-537-7777Hours: 9 a.m. to 5 p.m. daily, closed holidays
ACCESSIBLE FLEETOur entire fleet is accessible for people with different levels of mobility. Our CTrains and buses are equipped with ramps that can be lowered to make it easier for customers with mobility issues to board.
Low floor buses serve all of our 155 routes and all of our 45 CTrain stations are equipped with elevators, ramps, or are ground level accessible.
Stay updated on construction closures by signing up for email updates, or by visiting calgarytransit.com
2016 Service Review Riders Guide | 23
Transit Information
ONLINEVisit us at calgarytransit.com for trip planning, information about schedules, route changes, route maps, fares, customer services and upcoming events. Sign up for email alerts to receive information about your specific route detours and CTrain updates.
Twitter: @calgarytransit
Instagram: @calgarytransit
Calgary Transit App for IOS and Android: trip planning, schedules and real-time bus arrivals
CALL US
Customer Service: 403-262-1000 Hours: 6 a.m. to 9 p.m. on weekdays, 8:00 am to 6:00 pm on weekendsLost Property: 403-268-1600
VISIT US
Bow Parkade234 7 Ave. SW10 a.m. to 5:30 p.m. on weekdaysClosed weekends and holidays
Centre Street125 7 Ave SE10 a.m. to 5:30 p.m. on weekdaysClosed weekends and holidays
24
Fare Options Adult (ages 18 +)
Youth(ages 6 - 17)
Cash Fare(valid for 90 minutes) $3.15 $2.10
Book of 10 tickets (valid for 90 minutes) $31.50 $21.00
Monthly Pass $99.00 $65.00
Day Pass(valid for one day on the
day of purchase)$9.50 $6.75
FARES Transit fare is free for children five and under. Fares are subject to change.
Fares and Safety
SAFETY AND SECURITYWe’re committed to keeping you safe when you use our services. We do that through an extensive network of security features. We also encourage customers to practice safe habits when using the transit system.
How you can keep yourself safe Our CTrains and stations have help phones and help buttons that allow customers two-way communication with Calgary Transit staff.
For your safety, obey all traffic signals, never try to beat a CTrain, look both ways at level crossings, and always stay behind the yellow line.
How we keep you safe There are cameras on all buses, CTrains and stations that are monitored by security staff and uniformed peace officers that patrol the system – including bus detail.
There are a few options for you to purchase your transit pass or tickets:• Shop online – The easy to use online storefront allows you to purchase your tickets and passes safely,
securely and quickly without leaving your house. Start by creating your CITYonline account today.
• Visit a Customer Service Centre
• Many convenience and grocery stores sell our tickets and monthly passes; look for the sign on the front entrance indicating that they sell Calgary Transit fare products.
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7 Street
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CTrain map and frequencies
Calgary Transit has completed a major review of bus routes and big changes are on the way! Starting September 5, 2016 there will be 12 new bus routes in your community that will provide more efficient, direct, and frequent service. Through open houses, online forms, info sessions and more, we collected feedback and incorporated suggestions from thousands of Calgarians about the proposed bus routes. The result is new routes that provide more frequency, with greater service in the evenings and weekends which allow for greater variety of trips to be made with Calgary Transit. These new routes were designed with our Customer Commitment in mind. This commitment is our promise to deliver qualities of service that our customers and employees
identified as the most important. It shows what we strive to achieve, and we will invest in projects and initiatives that can positively impact the customer experience in these areas. Our customers have diverse lives in terms of how they work, study, play, and engage in other activities of daily life. A wider network that focuses on the all-day potential of transit service provides more flexible options, enhancing the customer experience. Together we make Calgary a great place to make a living, a great place to make a life.
For more information, visit us online at calgarytransit.com/2016ServiceReview or call us at 403-262-1000
A Message from Calgary Transit
2016-2026