Your on-line connection to Ferraz Shawmut;

Getting StartedLogin / out Contact UsHome Page, Account InquiryMy E-AccountAccount StatusOrdering OptionsFerraz Shawmut RMA Request

Sales Inquiries

.

Enter your username and password as

supplied by Ferraz Shawmut

If you have forgotten your password enter your username in

the Web User Name box and click on link

An e-mail will be sent to the address we have on record for

you with a new password

Click on the Go hot link to go to the Ferraz Shawmut

elearning web page

The current customer you are attached to will display in the

corner.

Product pricing, sales order, and invoice inquiry

will use this customer when doing inquiries

Click on the drop-down menus to select an option

Menu Listing

Logout – Click when you are finished using FS Connect to logout of the website.

Contact Us

Contact Us – Send an e-mail to our Customer Service department with general questions.

Customer Preferred Feedback – Send an e-mail to Customer Service to report specific problems.

Home Page – Click to go to the Home Page

Account Inquiry

Select Account – Select a different customer to inquire on.

My E-Account – Displays basic account information and ability to change password.

Account Status – Displays summary sales info for customer currently attached to

Ordering Options

Product Catalog – Part search and listing with quantity available, pricing, and add to cart to create order.

Personal Catalog – Can save list of frequently searched parts. Same listing as Product Catalog.

Quick Order Entry – Part number and quantity entry to create order. Can also import excel csv file into.

Maintain Product Xref – Maintain a cross-reference of your own part number to Ferraz part numbers.

My Saved Orders – Can fill a cart/create an order, save and retrieve that information. E.g. A recurring order.

Pending Carts – Carts that are filled but not completed into orders. Similar to saved orders but will get deleted after 4 weeks

View Cart – View your current cart.

Check Out – Go to checkout to complete and place an order.

Ferraz Shawmut RMA Request – Online RMA Request Form.

Menu Listing – Continued

Price Inquiries

S.P.A. Inquiry – Adjustment Inquiry. Adjustments, Sales, and detail information.

Email U.S. Price Sheet – Have the current U.S. price sheet e-mailed to you. (U.S. customers only)

Sales Inquiries

Order History – Sales order inquiry. Orders, details, tracking information.

Invoice History – Invoice inquiry. Can search by invoice or PO number.

Purchase History – Listing of Year to date and prior year net units and net dollars by part number

Find customers by using their

Address Number or part of their

name (no wildcards needed.)

Select a customer by clicking on the blue button

Search Region and Territory based on access level using

dropdown boxes.

Enter a part number, description, or part

of a part number (do not need wildcards.)

Multiple Items search requires full part

numbers. Separate part numbers with

commas.

Enter quantity or quantities and click

Add To Cart to start an order.

Click Add to PC to

add to your personal catalog

Enter quantity or quantities and click

Add To Cart to start an order.

Clicking Remove will remove part

from personal catalog

Enter quantity and part number. Click Validate

Entries to show description, unit price, and total.

Click Import File to import excel csv file.

Click Add To Cart button at bottom of page to add to

shopping cart

Click Browse to find your excel file.

Click Submit to import.

Save Excel file as a CSV

After a part number has been added to the cross reference file, you can

locate it quickly with the search function

Click Add to bring up the screen to add a new cross

reference item.

Fill in Ferraz Part Number

Your Part Number

Your Part Description

Click Add to Cart to create new order from saved cart

Can change quantity

Click Update Changed Quantity to update order

Click Deliver to: to change the Ship-To

Address

Choose from Ship Via for delivery options.

Click Remove to remove line from order

Choose Freight choice: Destination, Prepay, or Collect.

Prepay requires and account number to charge to.

P.O. Number is required.

Default date is today but can change here.

Find SPA’s by SPA

Number or Customer Number

Search Region, Territory, and Customer, based on access

level, using dropdown boxes.

Click here to see adjustment details.

Click on order number to see

details.

Click on Tracking Number to see tracking information.

Click on invoice number to see

details.