YOUR PARTNER EVERY STEP OF THE WAY

[ PROFESSIONAL SERVICES ]

“The assistance the Waters Applications Specialist

provided…saved me hundreds of hours compared to

setting up the application from scratch myself.”

University Research Laboratory

YOUR “NEXT STEPS” PARTNERLaboratories around the globe, like yours, are frequently

challenged to optimize efficiencies and lower costs while

continuing to maintain regulatory compliance in constantly

changing markets. Our Professional Services team is comprised

of dedicated, certified, experienced, scientists and informatics

professionals to partner with you and navigate these challenges,

while providing custom tailored solutions to future proof your lab.

We offer a comprehensive suite of professional services to help

accelerate product adoption, improve laboratory effectiveness

and manage resources.

[ FOLIO INSIDE HEADER ]

NO MATTER WHAT YOU CHOOSE, WE SUPPORT...

PROJECT MANAGEMENT

INFORMATICSCOMPLIANCE SERVICES

SYSTEMS INTEGRATION

EDUCATIONAL SERVICES

CONSULTATION

ANALYTICAL SERVICES

LABORATORY ANALYTICS

CONSULTATION AND PROJECT MANAGEMENT

Whether you are planning your first implementation,

upgrading software, or migrating to the latest version

of a Waters product, our experienced team of certified project

managers are here to help you achieve your goals on time and

within budget.

Key Services:■■ Scope of Work definition

■■ Project planning, execution, and progress monitoring

■■ Cost and resource planning

■■ Global deployment management

■■ Network architecture and design analysis

■■ Lab relocation

INFORMATICS

Informatics Professional Services provide the software, data,

and network solutions you need to stay competitive with your

daily laboratory operations.

Key Services:■■ Data management consultation

■■ Software and hardware deployment

■■ Software implementation

■■ Empower software integration with existing systems

SYSTEM AND SOFTWARE COMPLIANCE SERVICES

Validation doesn’t end at deployment. Waters can assist

you with your Computer System Validation (CSV) needs to

maintain compliance and alignment with regulatory guidances.

Key Services:■■ Validation consultation

■■ Computer System Validation (CSV)

■■ Software validation services

■■ Customized validation document creation

LABORATORY ANALYTICS

A suite of Waters software tools are available to provide

clarity into the dynamic relationship between instrument,

analyst and workflow to help you optimize laboratory

resources and increase productivity and cost savings.

Key Services:■■ Business workflow analysis and consultation

■■ Empower 3 FR2 Analytics

■■ Scalable, customized performance monitoring dashboards

■■ Resource Management Reporting

EDUCATIONAL SERVICES AND eLEARNING

New technologies, new analysts, new regulations. Waters

offers training by certified instructors and subject matter

experts so you can be confident your staff is ready for

the road ahead.

Key Services:■■ eLearning curriculums

■■ Continuing education

■■ Customized on-site training

■■ Webcasts and workshops

ANALYTICAL SERVICES

As you transition into new technologies and expand into

new locations, Waters provides consultation and customized

solutions you need to stay at the cutting edge with minimal

business disruption.

Key Services:■■ HPLC to UPLC method transfer

■■ Method development and optimization

■■ Custom application development

■■ Data Migration

[ FIELD APPLICATION SUPPORT ][ PROFESSIONAL SERVICES ]

T HE MOST REQUEST ED AP PLICAT IONS

Pesticide Residue Analysis ■■ Instrument setup for intended application

■■ Training on Intellistart™ and QuanPedia™ Software

■■ Assistance with TargetLynx® Application Manager –

including setup, data processing, report generation

Biopharmaceutical: Intact Proteins, Oligonucleotides ■■ Instrument setup for intended application

■■ Data processing using Max Ent™ and BiopharmaLynx™

Application Manager

Clinical Applications: Therapeutic Drug Monitoring (TDM) and Pain Management ■■ Assistance with TDM sample prep from MassTrak™ Kits

■■ Instrument setup for intended application

■■ Help with streamlining the process for production; creation

of sample list formats, workflows, etc.

■■ Assistance with TargetLynx Application Manager – including

processing data, setup/generation for reporting patient

samples, interfacing with internal LIMS

■■ Troubleshooting and maintenance

PHARMAC EUT ICAL – ST RUCTURAL ELUCIDAT ION, METABOLIT E ID, QA /QC T EST ING, QUANT ITAT ION

QA/QC Testing■■ Assistance with instrument setup, usually involving Open

Access login setup

■■ Assistance with OpenLynx™ Application Manager – method

generation, processing data and report generation

Quantitation■■ Assistance with tuning, determining best MRM

transitions, setup of LC and MS methods

■■ Training on Intellistart and QuanPedia software

■■ Data processing using QuanLynx™ or TargetLynx

Application Manager

Structural Elucidation■■ Assistance with achieving good mass accuracy

on Tof-based systems using a lockmass

■■ Instrument setup and data acquisition

■■ Data Processing via elemental composition

■■ Structural elucidation using mass fragment

Metabolite ID■■ Instrument setup and data acquisition

■■ Setup, process and review data via MetaboLynx™ XS

■■ Structural elucidation using MassFragment™

Proteomics■■ Instrument setup and data acquisition

■■ Assistance with setup and testing of nanoflow

chromatography (e.g. 2D, HDX, etc)

■■ Protein identification using IdentityE™ Software

■■ Quantification of proteins using Protein

Expression software

EXPANSIVE APPLICATION EXPERTISE. DISCOVER HOW WE CAN HELP YOU DEVELOP AND OPTIMIZE YOUR APPLICATIONS.

Waters Corporation 34 Maple Street Milford, MA 01757 U.S.A. T: 508 478 2000 F: 508 872 1990 www.waters.com

Waters, The Science of What’s Possible, and Waters Quality Parts are registered trademarks of Waters Corporation. TargetLynx, MaxEnt, BiopharmaLynx, MassTrak, MassFragment, OpenLynx, QuanLynx, IdentityE , Quanpedia, and MetaboLynx are trademarks of Waters Corporation. All other trademarks are the property of their respective owners.

©2016 Waters Corporation. Printed in the U.S.A. July 2016 720004190EN AO-SIG

WATERS GLOBAL SERVICES

Delivering world renowned services and support

Waters Service and Support

offerings are tailored to optimize

your laboratory productivity while

addressing your budget realities.

Our offerings help maintain system

peak performance, minimize down

time, address scientific application

challenges and support stringent

compliance requirements. As your

services and support provider, we

are committed to the success of

your laboratory and business.

Waters quality support and

consultative services ensure your

success wherever your laboratory

is located in the world.

SALES OFFICES:

Australia 61 2 9933 1777

Austria 43 1 877 18 07

Belgium and Luxembourg 32 2 726 1000

Brazil 55 11 4134 3788

Canada 1 800 252 4752

China 86 21 6156 2666

Czech Republic 420 2 617 11384

Denmark 45 46 59 8080

Finland 358 9 5659 6288

France 33 1 30 48 72 00

Germany 49 6196 400 600

Hong Kong 852 2964 1800

Hungary 36 1 350 5086

India 91 080 49292200 03

Ireland 353 1 448 1500

Israel 9723 3731391

Italy 39 02 265 0983

Japan 81 3 3471 7191

Korea 82 2 6300 9200

Malaysia 603 7841 1688

Mexico 52 55 52 00 1860

The Netherlands 31 76 508 7200

Norway 47 6 384 6050

Poland 48 22 101 5900

Portugal 351 21 893 61 77

Puerto Rico 1 787 747 8445

Singapore 65 6593 7100

Spain 34 93 600 9300

Sweden 46 8 555 115 00

Switzerland 41 56 676 7000

Taiwan 886 2 2508 5500

UAE 971 4 214 62 38

UK 44 208 238 6100

US 1 800 252 4752