Start... Add... Access

It’s as easy as

Start using WebEx Remote Access today.You’re set to support and manage unattended computers, POS systems, and other devices in real time—over the web.

View and control remote systems to solve problems as if you were on site without leaving your desk.

You’ll have happier customers, and you’ll be more productive than ever.

Write in your access info—and keep this quick start guide in a handy place.

YouR SItE:

YouR uSER nAmE: YouR PASSWoRd:

YouR SItE AdmInIStRAtoR:

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QS-SC-RS-122005CORPORATEHEADQUARTERS:WebExCommunications,Inc.,3979FreedomCircle,SantaClara,CA95054USATel:+1.408.435.7000Fax:1.408.496.4353©2005WebExCommunications,Inc.Allrightsreserved.WebExandtheWebExlogoareregisteredtrademarksofWebExCommunications,Inc.Allothertrademarksarethepropertyoftheirrespectiveowners.

take advantage of these resources to get the most out of your WebEx solution.

Learn how to use WebEx like a pro at http://university.webex.com

Getuptospeedfast—andgainexpertisewithallthefeaturesofyourWebExapplication.VisitWebExUniversityforaccesstoawealthoflearningresources—manyavailableatnochargetoyou.You’llfind:

Afullscheduleoflive,onlineclasses.

Anextensivecatalogofself-pacedtraining.

Quick“HowdoI…?”tutorialsonavarietyoftopics.

Takeasmanyclassesasyoulike,asoftenasyoulike.And,besuretoaskusaboutprivatetraining.

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Get fast resolution to technical issues at www.webex.com/go/getsupport

Needhelp?Don’tworry.WorldclasstechnicalsupportisincludedwithyourWebExsolution.

VisitoursupportsitetoaccesstheWebExknowledgebase,reviewFAQs,finddownloads,submitasupportticket,accessbillinginformation,andfindinternationalsupportphonenumbers.

misplaced your password?

Contactusat:www.webex.com/go/passwordandwe’llemailittoyourightaway.

Welcome to WebEx Remote Access.

System ManagementRemote AccessRemote Support

System ManagementRemote AccessRemote Support

System ManagementRemote AccessRemote Support

System ManagementRemote AccessRemote Support

SiteAdministratorscanaddgroupsofcomputers,manageuseraccessandsetmultiplelevelsofsecurity.Foradministratorfunctions,pleaserefertotheRemoteAccessUserGuide.

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basic steps optional steps

under the Action column, click on the envelope icon to send an email invitation to your customers to add a Remote Access agent on their computers.

type in the email address of the customer whose computer you will be accessing. Click Send.

once the Remote Access agent is installed on the remote computer, you can see the remote computer on your Remote Access dashboard.

Click on Connect to access the remote computer.

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BSiteAdministratorscansetupmultiplelevelsofsecuritytoensureonlytheauthorizedindividualcanaccessthespecifiedcomputersbysettingpassword,limitingaccessbyIPAddressoruseraccountsandrequiringphoneauthentication.

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Start yourremoteaccesssession.

Add aremoteaccessagentoncustomer’scomputer.

Access theremotecomputer.

Click on the login button on the upper right hand corner of the Support Center site.

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Enter your user name and Password and click Log In.

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Your customer simply clicks on the link in the email invitation and follows the steps to install the Remote Access agent on his or her computer.

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Learnhowtousetheseadvancedfeaturesathttp://university.webex.com.

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For faster diagnosis and resolution, take advantage of the available features such as File transfer, Reboot & Reconnect, remotely sending Ctrl-Alt-delete and more.

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ThepersoninstallingtheRemoteAccessagentmusthaveadministratorrightsonthatcomputer.

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YoucanalsodeployRemoteAccessagentstoremotecomputersusingthesoftwaredistributioncapabilitiesinWebExSystemManagement.

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System ManagementRemote AccessRemote Support

System ManagementRemote AccessRemote Support

System ManagementRemote AccessRemote Support

System ManagementRemote AccessRemote Support

Remote Access

on Support Center home page click on Remote Access on the left hand navigation bar.

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