zax brochure

8/3/2019 ZAX Brochure

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Making The Deal Doable TM

TM


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THE ZAGADA EXCHANGE(ZAX)A Purveyor of Customer ENCHANTMENT

At Zagada we believe in the mystery of care an amazing force that transforms customers

and partners and generates relationships beyond loyalty enchantment.

Our fascination with care compels its study and inspires its analysis. For almost a decade

we have marshaled all our energies toward a single obsession: advancing operational

performance.

In practical terms, we are focused on improving the Nearshore sourcing selection process

for contact center, shared services, IT Outsourcing and business process outsourcing

partners through our Zagada Exchange ZAX innovation. Your sourcing quest about -

where to go and who to use - is fully embodied and answered through ZAX.

In serving dozens and dozens of Fortune 500 companies, we have discovered that a new

era is upon us care economics - the experience economy which says - culture matters,

distance matters, time zone matters, and selecting locally owned service providers whom

are exceptional in delivering care, matters.

We call our practice - business development science felt by customers and experienced by

partners as Metacare.

We sought alchemy. With the Zagada Exchange (ZAX) we achieved it .

We invite you to join us now.

Philip PetersCEO, Zagada Markets

Vernica Marcet CEO, Moodstudio


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Comprehensive Nearshore Coverage

The Zagada Exchange (ZAX) - recently launched invitational only - fully

functional sourcing platform. Comprises best in class - highest quality rated

contact center, IT Outsourcing (ITO) and business process outsourcing (BPO)

service provider network - deployed across 18 Nearshore countries and 28

cities across the Caribbean, Mexico, Central and South America.


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Proprietary Care AnalyticsDrives Results

ZAX provider selection - driven by proprietary analytics - service provider offering

(SPO) score - cultural domain acuity (CDAM) - service help experience level

(SHELL) - care as a felt experience (Metacare).


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Innovative Platform Value

ZAX - a new efficiency driven - standards - based platform - lowers cost

increases customer quality improves corporate performance.


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An Exclusive Club

ZAX an invitation only model - facilitating deals in contact center, business

process outsourcing (BPO), IT Outsourcing (ITO), site selection analytics, and

capital investments, between corporate buyers of outsourcing services and

select service providers engaged in outsourcing and offshoring transactions.


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The Zagada Exchange (ZAX) story was borne of

the mystery of care and business development

(growth) as a practice. Zagada and its

development/design partner MoodStudio is

remarkable not only for its ideation, but in its

execution power.

A mystery that compelled our founders to publish

and develop many studies, tools and applications

to help our corporate business customers grow

and operate with better bottom line results.

Ultimately, though, all our efforts about

corporate performance, pro its and growth,

became totally focused and concentrated in

measuring, analyzing, and delivering this care/

growth double helix as a practical, integrated,

outsourcing platform solution - delivered through

an innovative portal with best in class indigenous

service providers stalwarts and masters, not

in IT, but in contact center and business process

outsourcing (BPO) care delivery.

A ten-year obsession is inally given beta

commercial life in July 2010.

True sourcing innovation, takes a deeper passion,

an exceptional focus, and an extraordinary

determination to conceptualize, design and

execute a simple to use yet powerful sourcing

platform that delivers beauty.

Zagada began its exploration to ind better

solutions for corporate sourcing as an intellectual

enquiry, which ultimately expressed into a

series of questions: How are decisions made,

and how best to choose where to go or who to

use? In fact, our entire work is centered on cost

externalization transaction cost or sourcing

decisioning effectively argued by Nobel Laureate

Ronald Coase.

Could we create a more elegant, ef icient, and

more advanced sourcing sweet spot a stock

exchange like environment with corporate

buyers (buyers), high quality indigenous service

providers (sellers) and access to real time captive

site selection analysis information (market

data) simulated as trades and data subscription

re lected in capital markets models?

We loved the mystery, the thinking, the

hypothesizing, but more importantly given our

current economic times we wanted a pragmatic

solution to help both corporate buyers and service

providers ind each other.

The Zagada Exchange Story


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Our experimentation, exploration, and research

took time and expressed itself in many ways and inally the Zagada Exchange vision was realized.

Our ideation and execution made manifest:

2002 : A thought became a company Zagada

founder by Philip Dickenson Peters former Dow

Jones exec.

2003 : Zagada forms partnership with

MoodStudio, a boutique Cordoba, Argentina based

Design studio.

2005 : MoodStudio develops, design and launches

the SphaeroAlliance.com a kind of pre ZAX service

provider branding platform.

2004/2007 : Key concept papers on business

development and outsourcing published:

Tig Protocol, Digital GNP (dGNP), MetaCare,

MetaShare, Service Delivery Production Function

process (SDPF).

2007 : Zagada launches irst global equity

benchmark on outsourcing sector Zagada

Waagstein Global Outsourcing 100 Index with

Standard & Poors (S&P) as Calculator. (www.

zagadawaagstein.com).

2008 : Zagada develops ZaXURS Parallax 3.0as the irst analytics-rating engine for service

providers and site selection.

2009 : Zagada CEO appointed high level

advisor to United Nations Global Alliance for Information Communication and Technology (UN-

GAID).

2010 - January : Zagada and Moodstudioagree on Zagada Exchange (ZAX) joint venture.

Moodstudio writes irst line of code for the

Zagada Exchange ZAX platform.

2010 February : Estuardo Robles hired as ZAX irst executive to head up service provider

relationships.

2010 March : Zagada creates new ZAX ServiceProvider Offering (SPO) scoring methodology

a score modeled on IPO pricing but re lecting

service price quality rather than stock price.

2010 July : Zagada Exchange ZAX full betalaunched with irst Fortune 500 clients and 10

service provider with 55,000 agents/bpo workers

across 18 countries and 25 cites in the Caribbean,

Mexico , Central and South America.

2010 - October : Select IT Outsourcing (ITO)services providers invited to list on the ZAX.

This very moment, the Zagada Exchange ZAX

exists, a realized sourcing platform innovation,

testament to the power of executing our vision of

care.

Finally, the realization that culture, care and

care - obsessed service providers are seamlessly

reachable mystery becomes a certainty

enchantment awaits you. ZAX is it.


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Culture As Business Performance

Better cultural alignment - closer geography -low cost high quality service

quality.

The dominant India-U.S. outsourcing axis defined by a 68% Indian market

share in 2000, has fallen to 48% in 2008 and 42% at the end of 2009. Inclusive

of India and the Philippines, the Nearshore is fast becoming the third-leg in the

outsourcing triad serving U.S. customers. Better culture alignment.


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Transformational Sourcing

Enchantment awaits you, your customers, your partners, your business.

Nothing like it end of big consulting and advisory fees gone are timeconsuming web searches ZAX is it.


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Service Offering

ZAX facilitating RFP transaction trades in four categories new contact

center, BPO and ITO contracts, contract renewal bids, investment and M&A

transactions, captive site selection cost and demographic data requests .


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Business Model

Gone are big sourcing advisory and consulting fees to find value Taste our 3,

2, 1, 1, % transaction fee model paid in descending value over 4 plus years. Asmall US$ 82 a month (US$995) annual ZAX exchange listing participation

simple and reasonable.


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TMTM TM

RFI

SPOScore

ZAX PORTAL

Metacare

Telepresence

CDAM /SHELL - Care Economics

RFP SLA

DEALTM

TM

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Zagada Exchange (ZAX)Business Value Diagram TM


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Expert Founding Team

Zagada Markets the Nearshore research authority Moodstudio Nearshore

design and development masters partnering since 2003 ZAX atransformational partnership melding analytics, development and design to

serve you.


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w w w. z a g a d a e x c h a n g e . c o m

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