zendesk to cisco finesse eazipopper cti connector
DESCRIPTION
CT EaziPopper provides the following Zendesk Finesse integration features: - Auto display the callers profile, and any open ticket(s) - Auto-create new Zendesk ticket, if none open for caller - AgentID synchronization between Cisco and Zendesk - Call Answer/Release/Hold Button - Agent Login/Logout - Agent Ready / Not ready - Just ONE “click” to dial the ticket requester. - Enhanced Zendesk reporting of ticket channel. - Tag tickets with DNIS and source.TRANSCRIPT
www.ct-solutions.com/zendesk
Zendesk to Cisco Finesse Connector
www.ct-solutions.com/zendesk
• Incoming call notification
• Zendesk Ticket Screenpop
- Pop existing Ticket or list of Tickets
- If new caller, creates a new ticket
• In CRM “click to dial”
• Embedded Call Centre Agent Telephony
• Ticket Tags for report filtering
EaziPopper Features
www.ct-solutions.com/zendesk
- Single Sign on CC and Zendesk
- Hold, transfer, blind-transfer
- In State timer
- Wrap-up code
- IVR data and/or DNIS
- Agent list for transfer or call
- Agent name on incoming
www.ct-solutions.com/zendesk
- Not Ready Reason
- Call log
- Auto-ticket assignment
- Auto-NRDY while tickets assigned to
you > 0- Voice recording inline
