zendesk where content is valued · d. seo and sales tool. knowledge collaboration cloud help center...
TRANSCRIPT
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Customer Support and
Content Services
Zendesk – Where
Content is Valued
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Building Relationships
Bringing Support Into Context
We want your customers to
love working with you
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Building Relationships
Bringing Support Into Context
We want your customers to
love working with you
![Page 4: Zendesk Where Content is Valued · D. SEO and Sales Tool. Knowledge Collaboration Cloud Help Center Customers/ Partners Community SMEs / Authors Internal Depts Bringing Support Into](https://reader036.vdocuments.net/reader036/viewer/2022070817/5f131b4c614b675f66477e82/html5/thumbnails/4.jpg)
Customer Experience Lifecycle
Bringing Support Into Context
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Empower your Customers
Customer
Support
• Customer Self
Service
• Customer
Engagement
• Emphasizing the
person
Empowerment
Content
Solutions
• Relevant
• Branded
• Business targeted
• Shift to measurable
content
Bringing Support Into Context
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Customer Support and
Content Services
Changing world for
authoring,
collaboration and
the cloud
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Greater Demands of Content
Partners
Customer
Support
Sales and Marketing
Community
Bringing Support Into Context
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In the “Old World”
Non Measurable
Lack of
Collaboration
Non Responsive
Inconsistency
Bringing Support Into Context
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New World Must Be’s
Consistent
Responsive
Highly Relevant (80-20)
Collaborative
Measurable / Analytics
Bringing Support Into Context
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Time to Focus on the Customer
Bringing Support Into Context
Suggestion: Put the User Experience a priority. Not the authoring
environment. The temperature gauge indicates:
A B C D
85%90%
30%
76%
A. Directly addressing
customer issues
B. User Experience (UX)
C. Authoring Environment (snippets, conditionals, variables)
D. SEO and Sales Tool
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Knowledge Collaboration
Cloud
Help
Center
Customers/
Partners
Community
SMEs /
Authors
Internal
Depts
Bringing Support Into Context
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Customer Support and
Content Services
Zendesk customer
support platform
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Built with Users in Mind
Bringing Support Into Context
Agents ManagersCustomers
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Zendesk builds software for
better customer service
Bringing Support Into Context
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Context Introduces Diziana.com –
Design, Branding, Integration and Authoring
Bringing Support Into Context
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Customer Support and
Content Services
Context
Services
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Context Services
Zendesk Implementation & Licenses
Zopim Implementation & Licenses
Sabio Implementation & Licenses
Zendesk Help Center Design -
Diziani
Content Architecture/Authoring
Integration and Development
Solutions
Bringing Support Into Context
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Selected Context Clients
Bringing Support Into Context
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Bringing Support
into Context
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Contacting Context
Steve Wiseman –
0522- 341-957
Context.co.il
Diziana.com for ready-made Zendesk
Help Center themes
Bringing Support Into Context